Called into the office for some information as I had been seeing flashes of light & floaters for…read morethe past 2 weeks. I had checked to see what was around the area & found this office online. Funny thing was that a YouTube video with Dr. Allison Young talking about Floaters popped up into my feed? I watched the whole video which was very informative and found she was at this office. I decided to read some Yelp reviews and call the office the next day. I called the office, explained my situation and asked what the out of pocket costs were? The clerk was very helpful and recognized my urgency so she told me what the out of pocket costs were for the eye tests and any test after. She also mentioned if I needed a specialist, the doctor would let me know after the test results. I was willing to pay for peace of mind before the weekend and didn't want to wait in case I had a detached retina or retinal tear. It's the holidays and I just wanted to get it over with, deal with whatever and move on. Thankfully the clerk was able to fit me in within 1.5 hours so I took it. She told me I would have my eyes dilated and the tests may take 1.5-2 hrs. I was reluctant at first because who wants to drive in traffic with dilated eyes where everything is super bright but I sucked it up and took the appointment. I came in and it was a busy lobby with lots of patients. I filled out my health info on the tablet vs. on paper and submitted it. I was probably seen by the tech about 30 minutes after my scheduled appointment. Tori was the tech's name and she was friendly and easy going. I explained my symptoms and gave her my last Optometrist's Exam Notes which I had online so that was really helpful. She took some vision tests, we chatted and she dilated my eyes with the eye drops. She was upbeat, personable and we talked about the growth and people from the city among other things and said I had really good vision. I didn't feel like a number with her friendliness and making it a positive experience. Tori took me into another room where the doctor would be examining me. It was an interesting room with Texas Longhorn decor...lots of it on the walls. A very Texan motif and not sterile by any means. I probably waited another 5-10 minutes until I was finally seen by Dr. Jana Waters. She had an assistant named Juan who took notes while she administered my exam. I told her my symptoms and having floaters in the past and she did the exam. Afterwards, she said my eye was fine, no detached retina so I was so relieved!! She told me what to look out for and what was happening which was just fluid leaking from the back but no detachment. I asked if I could do jump tucks and if that would affect it jumping around and she said no. She just said if I see a dark black circle that's constant or if I'm experiencing anything else, to come in and she'll have a look at it. I told her I prayed at church today and she said "Well prayer helps!!" Afterwards, I checked out and only had to pay for the price of a regular exam, no extra tests needed! I was pleased with the service and personnel from front desk check in to the Med Tech, Tori and Dr. Waters. The only thing I would suggest is to sanitize every surface a patient is putting their chin on. I saw Lysol spray on the counter so I assume it's being used? I just remember the protocols my regular Optometrist's office followed during my exam earlier this year. Every machine surface was sanitized by an alcohol wipe before each patient put their face/chin on it. I also saw my doctor washing her hands before examining me. I appreciated their conscientiousness in the office from the staff.

This was my first time and I took it on recommendation. I was unable to complete my documents on…read moreline but it didn't take long to get it completed at the visit. Everyone was friendly and helpful. The doctor was really nice and provided education as needed. I had a very pleasant experience with everyone from front desk to the doctor, the technicians and check out.

The eye technician that was helping me seemed like she was upset that she was helping me she looked…read moreflustered, then she went out to talk to the Dr then she came back and told me she needed to dilate my eye I informed her that I did not bring someone to drive me home ( they need to inform the patient to bring a driver in case that happens so that but the lady even madder also I need to come back another day with a drive an inconvenient for me!

The atmosphere is professional, there is no rush, staff in each department attentive and addresses…read moreyour concerns. All deserve 5 stars. I had Cataracts removed there 4 years ago by Dr Pittard and the experience was that the Drs are thorough and give their patients excellent care. Recently I was there for an eye exam and the prescription for my glasses is the same as just after the surgery 4 yrs ago, which was great to hear. I also the had an arm broken off my glasses and they have personnel that fixed them. Excellent service, thanks to all.

This company is only concerned with money, and not the patient' care…read more I initially went in to the Stone Oak location to see Dr. Bustamante about a scratch on the eye I had gotten. He sent me home with eye drops for 10 days. When I returned he told me I needed a contact lens membrane in the eye that was scratched so that would it regenerate the part of my eye that was scratched. After my visit, Dr. Bustamante left a voicemail saying "his trustworthy scribe" told him that I needed the contact lens in my other eye that was NOT SCRATCHED because my scratched eye would have better vision than my non-scratched one after the contact lens. It seemed strange to me, but I am not an eye doctor, so I did as he instructed. After all of this, my eye did not improve so I went for a second opinion. They told me the membrane lens was non beneficial because a scratch in my cornea would have healed itself before I even got the membrane because he made me wait 10 days for drops. After all of this, I received ANOTHER bill in the mail after I had paid in office. I called to complain, they said they would review the bill. They took it off my statement and then a month later, I again got another bill from them. And they said it was the customers responsibility.

I don't care for this location. -It's not the most clean…read more -The assistants who do the preliminary checks are often rude, though Dr. Cohen's personal assistant is great. Office staff is also friendly. -The process is disorganized. If someone is having their vision checked, dilate their eyes *before* they see the doctor. I asked for this at my kiddo's appointment and was told to wait. Then they ended up needing it done, which caused the total appointment time to take 2.5 hours! Why do things run so slowly? Dr. Cohen is efficient and rarely spends more than 10 minutes with a patient, so why is the wait *always* at least 45 minutes past the scheduled time? We like Dr. Cohen, but are considering switching to somewhere else because of the way things are run here.

Had my annual visit with Dr Held today and as always the staff was amazing and thorough! Felt very…read moresafe with all protocols followed and super clean offices. Dr Held explained completely what the status of my eyes are this year. As a cancer survivor she has navigated the effects my eyes have had through treatment and kept my vision and eye health wonderful! I would not trust anyone else with my eye health and she is so well respected that my other doctors are pleased she is taking care of my eyes. Latest in equipment and technology along with a wealth of experience gives her and myself complete information so that treatment is accurate and personalized. Dr Held does not take insurance but my payment is never a surprise as she has all prices listed for services and it is only a few dollars more than my copay would be. My eye health is worth paying for the best! Highly recommend!!!

my son has been a patient since he was about 5 years old. We arrived at his CONFIRMED scheduled…read moreappointment today, only to be told that he could not be seen. The receptionist said because he has Medicaid and ChampVa, and they do not take ChampVa that Medicaid will not take his claim. This does not make sense. Medicaid will pay the claim. Can someone please advise? I'm trying to get in contact with a person by the name of Leslie. Someone should have called me to inform me as well. My son takes honors and advanced courses in high school. He is missing class, and I drove 45 minutes to get here. For nothing. I'm very upset.

This eye center is amazing, they are so sweet and friendly to my baby girl. They take extra time…read moreand patience to make sure we get the right diagnosis.

Getting an appointment was problematic but I was thrilled with the eventual result. Dr. Holck was…read morevery nice and the ptosis operation to correct my drooping lid was very fast and the results were exceptional. Expect some itching and bruising but in three weeks I looked great.

Upon check in, they had me sign a form authorizing a tear duct test. This was not done and I will…read morebe watching my insurance to see if they will change for it, because my experience tells me these people are mostly interested in money. Waited for half an hour and they marked me "Late due to insurance". Saw the doctor for not more than 5 minutes, where he said the surgery was medically necessary. Then sent to see a "surgical coordinator" who said that the surgery was medically necessary, but refused to work with insurance to get coverage, and presented me with an estimate that would be due before surgery. If it is medically necessary, why won't they work with insurance to get it covered. She refused to work with insurance. Just wanted money. If that's how they handle things, they won't be helping me be able to see. There's a lot of surgeons out there, and I will find someone who cares about my vision. Beware these people, and be ready to be treated like meat with eyes!

I had first seen Dr Carlos Pessoa OD at the San Antonio Eye Center in Alamo Heights. He was really…read moreoutstanding when I first saw him back in August 2025, considering that I already had really bad luck when I previously went to Dr Arthur Medina OD earlier last summer. Dr Pessoa seemed really enthusiastic and very on top of explaining the changes in my vision. So when he suggested following up with him for a medical eye exam, and I had specified to him that I really wanted to be considered for medically necessary contacts, I made an appointment with him for early Sept 2025. However, it wasn't until I saw him that Sept at this 14807 San Pedro Avenue location that I found out I wouldn't be considered for medically necessary at all. He only told me during my Sept appointment that the only doctor who could see me for medically necessary purposes would be Dr Erdmanczyk. I have to admit that I wasn't too happy about this because, if I had known that only certain doctors would be able to evaluate me for medically necessary purposes, I could have waited to do my medical eye exam later. It realiy would have been nice and much more forthcoming if I had been told this upfront back in August 2025 at the Alamo Heights location. For that reason, I am only giving 3 stars. I really think Dr Pessoa could have done a little better in properly informing me. I also noticed that he also wasn't as enthusiastic about examining me during my follow-up appointment with him in Sept 2025. And for those very reasons, I really could have waited to do my medical exam appointment later in the year with Dr Erdmanczyk if I had been properly informed before coming to this location that he was the only doctor who could see patients for medically necessary purposes. Especially because I went out of my area of Alamo Heights to this San Antonio Eye Center location for my medical eye exam.

We have been coming to this San Antonio Eye Center for the past six years always seeing the same…read moreoptometrist doctor Erdmanczyk. Very pleased with the quality of care from the doctor as he is very open to accommodate the needs and preferences of the patient. The office experience is also very pleasurable as they move quickly to accommodate the appointments. On our last visit, which was a follow up to the original our wait time was very short. I would recommend San Antonio Eye Center to anyone who needs an optometrist or ophthalmologist.

Came in on a Friday and by the next day I had my procedure done. The team was amazing answering any…read morequestions I had before and after the procedure. I know have 20/15 vision. Would definitely recommend.

LasikPlus was great. All of the staff were kind and helpful but Nancy was phenomenal! She was…read morepatient with me through my questions I'm sure she's heard a zillion times. I came in for a consult on Thursday, had LASIK done the same Saturday. Saw clearly Monday!