I wish I could give them more than 5 stars it doesn't seem like enough. From the moment we walked…read morewe were treated with kindness and respect. The receptionist and nurses were so caring and attentive I could not of ask for better. I have to virtually just about be dead to go to the doctor, due to prior experience with other health care individuals. I had the honor of being Dr. Matt Burge's patient and I have nothing but praise for him and his staff. He diagnosed me quickly and took the necessary steps to set my healing in motion. He explained everything to me and let me know he was there if I had other questions or concerns. I have told everyone I know how wonderful they are and will not hesitate to go back.

I came in alone ( I'm a teenage girl) and staff continuously emphasized how scared and upset I was…read more It wasn't in an empathetic manner at all, more of a "why are you so scared?" I felt awful, had a 102° fever and full body pain. They didn't do any of the testing I wanted and insisted it was something completely unrelated, completely invalidated all of my other feelings, and made me out to feel stupid. At the end of the night all they offered me was a shot for pain after doing zero other screening. Thank god it wasn't something more serious, because they wouldn't have cared.

They're a volume business- go for the contacts, not the feeling that they care about you. From now…read moreon I'm going to an ophthalmologist. Straight in and back out, like cattle through a dip vat. The longest sentence my provider said was, "Which is better? One? Or two?" Argued with me about my astigmatism, and said, "It's not that bad." I won.

For years I have gone to Waco Vision center for eye exam but this year They demanded I pay for eye…read morepictures which I've never paid for due to medicare pay. I contacted medicare and they said they have not said insurance will not pay for it. If they are not happy with what medicare pays for they should leave the medicare platform and not force us to pay extra for a service because they do not like what medicare pays. I went to a different place for eye exam. Personally, I think they could care less about their patients care.

From the moment I arrived at 3:00AM, the front desk staff was kind, receptive and responsive…read more What impressed me most was that the kind receptionist was empathetic with my condition, making me so much more relaxed. Although I was the only patient present, I trust that the ER still would've seen me in a timely manner. The environment is clean, friendly and professional. I'm grateful for Premier/ER 24 hour service. Without this accommodation my night would've certainly become a night"mare"! With gratitude. Patient M (Survivor of Severe Allergic Reaction to Prescription Medication)

i went to premium ER in Woodway after i had fell and all of my weight,…read morelanded on my left ribcage i hurt so bad i could barely breath. at Premium ER the doctor told me they wanted to do a CATSCAN instead of just an exray as the cat scan was more reliable. he advised me that there were no breaks and that it would be sore for awhile. 2 days later i was back at My Primary Care doctor. HE TOOK AN EXRAY. I HAD 3 BROKEN RIBS. i could see them plainly on the xray. they are lucky i didnt have 4 i would have had to have them wired . to hold them in place. other than a head injury for broken bones. an Xray will almost always be good enough most to see broken bones Xray. This was the second time i had had a cat scan at this facility that was read wrong. while their care friendlyness and general medical knoledge is good . at lease one maybe 2 doctors their needs alot more training on a Cat scan machine. Alan M.

Staff would not help with insurance verification for their facility. Would not recommend.read more

i went to premium ER in Woodway after i had fell and all of my weight,…read morelanded on my left ribcage i hurt so bad i could barely breath. at Premium ER the doctor told me they wanted to do a CATSCAN instead of just an exray as the cat scan was more reliable. he advised me that there were no breaks and that it would be sore for awhile. 2 days later i was back at My Primary Care doctor. HE TOOK AN EXRAY. I HAD 3 BROKEN RIBS. i could see them plainly on the xray. they are lucky i didnt have 4 i would have had to have them wired . to hold them in place. other than a head injury for broken bones. an Xray will almost always be good enough most to see broken bones Xray. This was the second time i had had a cat scan at this facility that was read wrong. while their care friendlyness and general medical knoledge is good . at lease one maybe 2 doctors their needs alot more training on a Cat scan machine. Alan M.

These guys shouldn't be allowed to be in business. I'm going to start with the worst part, but if I…read morehave space, I'll go through the rest of it afterward. So they screwed up my prescription. While it was correct on the machine, Dr. Sanders wrote it down incorrectly. That part alone is fine; we're all human. But a business who acts with integrity would hear that and say "Oh no, please come back in so we can correct the issue." This business? Their response was "you didn't buy your glasses from us, so we'll have to charge you." To be clear: I have my prescription from a few years ago. All you need to do is look at it to see that the one from Waco Vision Source is incorrect...but I made the mistake of not looking until after I'd ordered glasses (from somewhere that didn't want to charge me $600 just for lenses), because foolish me trusted what they'd written down. I'm STILL disgusted by their behavior, even a few weeks later. It would've taken 5 minutes tops for them to fix the problem. Again, all they'd have needed to do is compare the new prescription to the old. But they're so prideful and money-hungry that they would rather blame me for not buying from them, instead of admitting that they could have POSSIBLY made a transcription error. I had to go to another business just to fix THEIR mistake, because it would've been a cold day before I handed them another penny. And guess what! The second place got it right AND told me I could come back if I found an error, and they wouldn't charge! That's how you act with integrity. The other negative reviews I'm reading are spot on to what happened to me. The whole appointment is an experience in brand partnerships, which is just gross. You walk in and they make you scan a QR code, which leads you to a questionnaire that's tied in to some brand they've partnered with. After they rush you through the usual tests, they strap a VR HEADSET on your head and make you do some other gimmicky "test"...and surprise! That's also tied in with another brand! I guess they haven't found a brand to partner with for the peripheral and color blindness tests, because those are still done the normal way. Both tech and doctor rush you through the appointment. Before you even have a chance to ask any questions, the doctor calls in her little boutique saleswoman, who escorts you out to the sales floor. At this point, you're shamed and pressured into buying from them. "You get what you pay for!" they keep trying to tell you, at even the merest whiff of a suggestion that you'll be buying elsewhere. Their frames are all $180 minimum, but MOST of them are in the $200+ range. They make you look at those under the guise of inputting your insurance information. And then they wanted to charge me $600 for just the lenses. Yes, I'm now in range for getting progressive lenses, so they're more expensive. But these chuckleheads thought they were going to pressure me to dive straight in for the highest cost they had. You should have heard the sheer reluctance in her voice when she finally had to admit they had something less expensive. This entire experience was a branding partnership under the guise of an eye exam. The fact that they won't give you the time of day if you don't buy from them is DISGUSTING. I cannot emphasize enough how much it is NOT THEIR BUSINESS who you buy glasses from. You're there to get an exam. You're not there for their shiny gimmicks. I don't care how many kick-backs they get; that's a 'them' problem, not an 'us' problem. Seriously, pick another place. I can only imagine the 5 star reviews are either paid or are friends of the staff there...or don't care about money. I've NEVER not bought glasses from the same place as my exam until I came here, and I've also never been this disgusted with a business before.

Amazing staff and a beautiful office! They were so sweet and got us in last minute.. Definitely…read morewill be using them for any future needs!

we took our cats there to get spayed. it was an all around great experience. people there super…read morenice and caring. 2 female cats spayed was 215. which included both spayed, micro chipped, rabies shot, and one cat had pyometra, shot with penicillin and liquid antibiotics. both our babies came home great and are awesome. all the workers there were the best. caring and loving. highly and I mean highly recommended and very respectful. great people. thank you so much for taking care of our babies. thank you from ginger and sweet pea.

We have typically just been given flea and tick medicine when we take our dog here for various…read moreappointments. The last time being before our dog turned 2 and they said we don't need to bring him anymore for his weight because he will be done growing. well I've tried to pick up medicine on three occasions and I've been told I have to order it online now. which makes no sense if they just have given it to me in the past. I've been told they are already closed (five minutes before closing time, and the girls working had all already gotten off their computers and were clearly closing early and didn't want to do their jobs), and I've been told the medicine was re-stocked already within a few days of ordering it. terrible customer service, lazy employees, and the QR code they gave me to order the medicine takes you to a 404 bad gateway page, so terrible IT set up.

We have been going to Dr Hung for years and are very satisfied. Thank you for everythingread more

My appointment was absolutely fantastic. The service was quick and amazing. I felt my Saturday was…read morenot wasted on sitting in an office all day. Dr. Hung provided excellent hospitality, and was spot on when it came to finding the perfect prescription. I would highly recommend this office to anyone seeking professionalism, at a affordable price!

great friendly staff! everyone there is super helpful and knowledgeable!! The atmosphere is…read moreamazing and very welcoming!!

very quick to get new patients in, neglectful once you're established. they withheld my contact…read morelens rx while they ordered a trial pair and 3-4 weeks later I can't get anyone to call me back for an update. front desk sends me to contact lens dept voicemail despite being in the same office. I would recommend finding a provider with better resource management