Good place to shop and friendly employees. The store is clean and neat. Has shirts for everyone.

I am extremely disappointed and hurt by how I was treated during my visit today. I had previously purchased NeeDoh products from this store on Friday and Sunday, and each time I followed the posted limit of two per family. I have always been polite, respectful, and friendly during every visit. Today, I walked in and politely asked the younger employee behind the counter whether I could purchase NeeDohs. She said yes, but then immediately began acting strangely and appeared panicked as she went to speak quietly with another employee. That employee then picked up the phone and went into the back where I could not hear the conversation. Meanwhile, I was left standing at the counter feeling extremely uncomfortable, as though I had done something wrong. After waiting several minutes, I asked again whether I was allowed to purchase them. Eventually, another employee came back and told me they would not sell me any because I had been coming too often and other families wanted some. I was shocked because the posted sign said there was a limit of two per family, but it did not say customers could only purchase once, could not return on another day, or had to wait a certain amount of time between purchases. I calmly pointed to the sign and asked what the actual policy was so I would understand it for the future. While I was trying to ask this, another customer began yelling at the employee and making comments about me, saying not to respond because I supposedly just wanted to make the employee angry. This was incredibly embarrassing and humiliating. Instead of asking that customer to stay out of the conversation or simply explaining the policy to me, the younger employee accused me of arguing and told me I needed to leave. I left when asked and did not cause a scene. However, I walked out feeling like I had been treated more like a bad criminal than a repeat customer who had supported their business and simply wanted clarification about an unclear policy. I have never done anything to these employees or this store that would justify being treated with suspicion, disrespect, or hostility. I completely understand wanting to make limited products available to more families, but that policy should be clearly posted and communicated respectfully. A simple explanation would have been enough. No customer should be made to feel ashamed, singled out, or treated like a criminal for following the posted purchase limit and asking a reasonable question. read more

Lyons General Store - Outlet Stores Near Me - Raleigh, North Carolina

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My friends and I went in there yesterday, and the staff was very very judgmental. Gave a ton of attitude when we asked for a fitting room. Lots of visible chit chat about us. They have a lot of cute stuff but it's hard to support a smaller business when their staff is rude. read more

More North Carolina and "Southern" stuff than you can shake a stick at. Wolfpack t-shirts, southern charm bumper stickers, tobacco road sweatshirts, all sorts of things that shout "I was in North Carolina" which could be useful for gifts and perhaps these are things you might wear. Prices were reasonable and the staff did ask if I needed any help. I might have bought a "704" but these are "919." Nice shop, good quality stuff. It's A-OK! [Review 11723 overall, 1505 of 2019.] read more

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We were racially profiled by the nasty manager, Melanie. She had an attitude from the moment we walked in and continued to have an attitude after she realized we weren't stealing. Terrible customer service and management. It is clear where your priorities lie. read more

All the hottest brands and the latest styles! Wide variety of Hey Dudes and Extra Tuff boots. Awesome service from employees. Always has great sales the clearance rack is 5 star!! Will be a regular customer! read more

I enjoy the atmosphere it gives me the feeling of an Old Country Store and the staff is very nice and helpful. I bought some T-shirts and they were of good quality. I will be shopping there again and telling my friends and family as well. read more

My favorite little knick knack store in Raleigh! Huge selection of awesome items. Clean and friendly atmosphere, good vibes. They always have great seasonal and holiday options, too. The last time I was there, Emily helped me pick out a pair of hey dudes. read more

I was there a few days ago and the Employees weren't friendly at all. I never got greeted when I came into shop they were to busy laughing and chatting loudly at the front counter. When I went to pay there was barley any interaction read more

Great staff and selection. Every time I come into this store I find something that I love.

Awesome place, lots of cool shirts with the biggest selection of hey dude shoes. I always stop by here when I come to the mall. Customer service has gotten better as well. :) read more

They have great NC, outdoor, and Southern stuff. I purchased some clothing for my wife from there for her birthday. Customer service during this interaction went very well. Unfortunately, I did not get right colors/sizes for these gifts and had to return them. Customer service during this encounter was atrocious. Also, consistent with other reviews, their return policy is effectively stealing. Items have to be returned within 21 days. This customer service experience and return policy have left me no choice - I've added this to the list of stores I will not shop at again. It's like they would rather I shop at Amazon. read more

Bought some super cute simply southern items here! The staff was extremely friendly and helpful! Definitely will be going back and I highly recommend. read more

I shopped there for the first time, and purchased a Christmas item. I was told it could not be returned since it was seasonal even if the store wasn't seasonal. The item was full price, so it didn't make much sense why I wouldn't be able to return it even with a receipt. I will not be back, since customer service is clearly NOT a priority. read more

Came in last Monday and bought a few tumbers and a iwatch band; waited until I got home to try everything out and one part my iwatch band was somehow broken and would not click into place. Kinda disappointed considering I live an hour away. I wish they had online return other than that I love my items and gifts! read more

Shoppers beware. This store has the worst customer service. I bought a seasonal Christmas item as a gift on 12/15. When I bought the item I asked about the return policy and was told by Eli that I had 4 days to return the item because it was seasonal but that the policy didn't apply to items that were damaged because they made exceptions in those cases and it could be returned outside of the normal policy. As it turns out the item I purchased had a broken piece. I went to the store tonight to return it and Eli refused to accept the return because it's the "store policy" to not accept returns on seasonal items. I explained that the item was broken and reminded him that he told me when I bought it that that policy did not apply to damaged seasonal items and it could be returned. He would only replace the item with one that had been on display the entire Christmas season. I explained that I no longer needed the item because it was bought for a gift for a family out of town and I had already replaced it with another gift for them since they did not live local and I was out of town and unable to replace it for them at the time with the same item from his store. He didn't care and was adamant about the "store policy". They offered to refund me at half the cost of what I paid which was totally unfair. I asked to replace it with another item in the store but he would only replace it with Christmas items of which there were only a handful of items left, none of which I was interested in. The attitude and lack of concern or care was unbelievable and one I have rarely experienced in a retail establishment. I would never spend money in this store again and urge all shoppers to be careful with any purchase you make here. I also asked for the owners name and he refused to give me his name or a way to contact him and would not have the owner call me to discuss. Just unbelievable. read more