Kevin serviced our dishwasher that kept giving an error message and wouldn't finish a wash cycle;…read moreat times wouldn't drain fully. Instead of just replacing the pump first, suggested we try it with the drain hose in a different position that would let water through easier. Appreciate the honesty on that. Also gave me good advice on how to keep some of our other appliances maintained and had him take the back off of our refrigerator to clean the double coils (never cleaned by the previous house owner.) I would recommend KB's and would use them again for appliance repairs!

came the next day. Quick knowledgeable friendly. Gave great advice. I will definitely use Kevin…read moreagain.

He came over same day and fixed ice maker. Followed up next day to make sure it worked.read more

I got a dryer from joe not even a year ago and I have had nothing but problems with this dryer .He…read morecame to look at it and said $300 to fix it,I just got this dryer from him not even a year ago and already not working right.I paid him $300 for the dryer and already he wants me to give him $300 to fix it.He's horrible guy to deal with and just wants to make money for junk.DO NOT BUY YOUR APPLIANCES HERE you will regret it.Your better off buying brand new.

Our brand new Whirlpool fridge started to have huge temperature fluctuations, one day everything…read morewould be frozen, then a week later, it would be above 45 degrees, and we would throw the food out as a safety precaution. We called Whirlpool, and they assigned a repair company. Some of the dumbest individuals I've ever came across. After two weeks of dealing with them, I called Whirlpool back, and demanded that they send someone better. I can't say enough good things about the Appliance Specialist. I was able to call, and either get a hold of someone, or get a call back in a reasonable time. They never forgot about us. They were great at knowing the equipment, and dealing with Whirlpool to get the correct parts sent. They were great about Covid safety. I know who to call once my warranty runs out.

The technician was great. Fixed the problems quickly and efficiently…read more The office secretary was poor. She didn't check her emails for 2 days, to see my confirmation of the appointment. Then she got snooty when I called to see why the technician never showed up for the first appt. Poor communication skills.

I called Don's on a Monday morning after my dryer broke over the weekend. John got back to me in…read moreless than an hour and diagnosed my problem over the phone. He said he thought we would need a replacement kit (on no... did this mean no dryer for an extended period of time?! I have three kids who play sports, that would be a disaster). WELL. John went out and got the replacement kit THAT DAY, and was at my house that afternoon. He fixed the dryer on the spot. He was so professional and knowledgeable. There aren't enough stars for me to give; he totally saved us. I can't recommend this business enough.

I have called Don's Appliances twice in the past month-first to replace noisy freezer fan and then…read moreto repair my GE Dryer. Both times John (Don's son) responded to my call within an hour. Both times he was able to provide same-day service and completed the repairs in a very timely manner. He is honest and professional and charges very reasonable rates. It is a no-frills operation as he is a 'one man' business--which means no on-line scheduling or text reminders but I prefer his 'old school' approach to the shiny 'high visibility' places that put me on hold, schedule me out for weeks and charge a fortune. I highly recommend John from Don's Appliances.

I called because my washing machine was giving codes and none of the fixes I could find online were…read moreworking. I spoke to Northwind and when I gave the model of the machine I was told it wasn't really worth repairing. No pressure to buy anything from Northwind and honestly he could have come and charged a service call. I appreciated the honesty and I will keep them in mind for any further issues that may arise.

The guy was very niceman my husband said wee got a dryer from them now my brother going to get…read morehis dryer fixed I told my brother Mike to call them

I called with some questions about my front loader and the gentleman who answered was very helpful…read more Gave me suggestions to try that would actually avoid him having to come to the house for a service charge. I really appreciated he was willing to help without saying he needed to come to the house for a service call. If his suggestions don't work, I will definitely call him to come to look at my washing machine.

Great service, prompt, professional and reasonable! He is a complete professional. I totally…read morerecommend them!!

I've had several great experiences with this company. I got my dryer fixed today for the cost of…read morethe service call. Everyone I dealt with was friendly and helpful. I highly recommend them!

I had them fix my refrigerator and they totally hooked me up. Great job, diagnosed the problem…read moreright away and had it fixed in under a half hour. Definitely recommended.

This service totally misrepresented themselves as a local repair service. I was told they are in…read moreTroy, NY , my basic location, and I made an appointment between noon and 3 today. Later I received a call, had to call back and the same guy indicated they have no people in my area to take care of the issue- a basic leaking washing machine. They charged my card, which I was told is necessary to make the appointment, and now I must wait 24 to 48 hours to receive the credit, if I'm lucky. This is a perfect example of how the internet is replete with characters that have nothing but greed to motivate themselves.

Was wonderful to do business with a company that has been around for decades and still values a new…read morecustomer. Bob was friendly and very helpful and I had my new dryer installed in less than 24 hours after my visit to the store. He also provided tips for keeping some of my other appliances working correctly. Highly recommend Rensselaer Appliance for purchases and repairs.