Thank you for changing my one star review to a five star review! This all happened as a result of…read morethe outstanding customer service I received from Brian. From start to finish he made sure that the service I should have received, I now received tenfold! The delivery crew was fabulous as well, on time and with updates, setting everything up with care and with a quickness. Thank you again Brian for changing my opinion and allowing me to continue to do business with Earl B Feiden!

I have to agree with other reviewers mentioning how awful the installation process went. The…read morepurchase was super smooth because I did my homework and knew exactly what we wanted down to the model numbers. What really buttered my biscuit was them telling me my 220v outlet was not working....so, I hired an electrician to come out to fix an outlet that turns out was working perfectly.....($189.95) minimum house call charge. Also they had issue with the drainage for my dishwasher.....had a plumber come out to tell me they only needed a $2.75 PCV flange to get past their installation Issue. This is not the experience I expected and apparently purchasing a Heavy Duty Washer and Dryer, a Refrigerator, a Dishwasher and an Induction Stove ( which came out to more than a couple bucks) all at the same time does not warrant sending out installation people with more than one installation under their belts. We're not likely to use them again. Mostly because of the Electrician thing

I've had several great experiences with this company. I got my dryer fixed today for the cost of…read morethe service call. Everyone I dealt with was friendly and helpful. I highly recommend them!

I had them fix my refrigerator and they totally hooked me up. Great job, diagnosed the problem…read moreright away and had it fixed in under a half hour. Definitely recommended.

About two months ago, Kens Appliance sent Matt to my home to look at my Samsung oven that had never…read moreworked right. He was very knowledgeable and explained things well. I thought their prices were very fair. When the stove was pulled out there was evidence of mouse chewing and other activities. After Matt and I went over my options I decided to purchase a new range. I really appreciated the time and information Matt went over with me. He is a very nice person. I will deffinately recommend Kens to anyone needing appliance repair. They came highly recommended to me from another appliance repair store that does not service my stove brand. Thank you Matt.

Contacted them about two very simple appliance issues. Was told the diagnosis charge would've been…read morewell over $200, which I was told would *not* apply to the final cost if I had the work done. No thanks.

Called Paul at 730 am with both a washer and a dryer issue. Got a call back before 8 after…read moreexplaining my issues they scheduled me an appointment the very same day (without an extra charge too) he came in to the house ready to roll and had the parts for the washer then ordered parts for the dryer! Both washer and dryer fixed by the very next day and he accommodated my schedule! We're so impressed with the professionalism and kindness! We have been ripped off before by repair people and were just so grateful to Paul.

Thanks! The repairman first said our dishwasher could not be…read morefixed. Then he unclogged it, and said it should last for another year! So - clear food off dishes and call Paul's if needed!

The service has not yet been provided but the communication is great so far. Vendor will disconnect…read moreone dishwasher and connect a new one this afternoon.

Oleg is a true problem solver and is kind and reliable. He fixed three things that were wrong with…read moreour oven and stovetop and is back to replace the gasket on our freezer.

No longer servicing appliances. He explains in his voicemail greeting that due to his age, he no…read morelonger works on home appliances such as washers / dryers / refrigerators / stoves, and now only works on sewing machines that you bring to him. He has apparently not updated his Yelp presence to reflect this change in his business model.

Said he would be out to fix our dryer and called the next day to say he couldn't make it. He…read morecontinued to say he could come out a day later. He calls that day and has another excuse for why he can't come over... Just say you have no time or know how to work on certain dryers. No one likes to be led on. Anyway, we have a reliable person working on it now. He seemed nice but full of excuses.

great job! had our SKS gas stove delivered today, kept us informed as to when our stove would be…read moreinstalled. The fellows were professional knew exactly what they were doing made sure the stove was level and aligned with the counter, made sure everything worked and answered our questions. It pays to do business with a full service company. Start to finish top notch!

Update to the previous review: Brad reached out to learn more about everything that went wrong. He…read morepromised to look into the matter ... and then promptly ghosted us. Meanwhile, a week after the technician "fixed" the dishwasher, it's showing the same error message again. AVOID, AVOID, AVOID --- We really regret getting our appliances from Earl B. Feiden. We bought an LG fridge, along with a new dishwasher and induction range (all recommended by Wirecutter). The fridge was dead on arrival, so Feiden replaced it ... with another fridge that didn't work. They said they had no idea what the problem was, so we ultimately switched models. Ten days after the dishwasher was connected, it started showing an error message, and trying to get a technician out here to fix this brand new appliance has been a nightmare. Feiden doesn't seem to care that so many of its appliance are defective--everyone I've spoken to has shrugged their shoulders, as though this is all totally normal. I would avoid them at all costs

I love this appliance store! They have a huge showroom, multiple locations, an enormous selection…read moreand friendly staff! Many people here know me by sight and name! I have a dedicated salesperson who takes great care of myself and my clients. We are not disregarded or given the run around here! They also don't try and sell you the most expensive item because they get a higher commission on it, they really care about what you want and will make you happy. Praise indeed!!

Purchased a washer and dryer from Marcella's and had them deliver, hookup, and remove the old…read more These guys worked like a precision team, each one knowing what to do never getting in the others way, and so courteous it was amazing. This is a reflection of the company overall. What a pleasure to do business with.

Needed a dishwasher to be looked at and fixed. They were able to respond quickly, schedule same-day…read moreservice within the hour, and were affordable

No rating. This is almost 14 days. This person opened our stovetop front panel, recommended a new…read moreigniter and told us he will come back and install it. When told him that we got the igniter he was no show. Called and texted him several times, was told that he was having some private issues will do it later. He took all stovetop screws with him. We are requesting him an update but no response. This is maliciously disturbing. Yelp needs to help consumers by screening process better.