The staff was personable, extremely knowledgeable, and empathetic. I have been going to a totally…read moredifferent doctor and office for about 10 years and I was really unhappy with the lenses I had and was refused alternatives every year. Since I have a very strong prescription, I found it difficult to find a closer doctor that could accommodate. I'm so thankful to have found Urban Eyecare. They have a convenient location and every single staff member I spoke to was so nice. They educated me on how vast my options are these days and I was genuinely so shocked. I really feel like this office cares about my eye health and comfort and offered me several options. TBH I was treated better in this single visit than I felt like I had in the 10 years with my previous doctor. I'll definitely continue going to Urban and I hope I'll be able to get a new pair of their super unique and cute glasses in the future.

This was by far the worst eye care experience I've ever had…read more I chose this office because it was close to my downtown office and I wanted to support a local business. Unfortunately, that was a mistake. The doctor was arrogant and dismissive, and the front office staff was pushy. I was very clear about the contact lenses I wanted, yet I was pressured into trial contacts that were completely uncomfortable and did not work for me. When I followed up to request the prescription for the contacts I originally asked for, I was told I would need to schedule and pay for an entirely new eye exam -- despite the fact that this issue was created by their insistence on pushing a different product. The entire experience felt sales-driven rather than patient-focused. I never felt listened to, respected, or cared for -- just upsold. If you're looking for an eye doctor who prioritizes patients over profit, I strongly recommend looking elsewhere!!

I have been going to John at Union optical for 25 years he is the best good honest prices and very…read moreprompt. I would recommend him to all my friends and family.

John Lamb is the nicest and most honest person alive. He has the most incredible collection of…read morevintage glasses and the best prices in town!

They are very accommodating especially for someone that has a habit of losing their eyeglasses…read more Ugh. I had to replace my glasses twice and they charged me at cost for the replacement. Super appreciative.

Had my first appointment with them and they were overall effective and efficient. They have a good…read morevariety of frames. Enjoyed the customer service from the male and young female at the front.

I have been going here for 7 years. The last pair of glasses I had to take bake 3 times and I still…read morecan't see out of them!!!! I am so frustrated I went to Lens Crafters for the correct measurements for the correct vision in my glasses! What a waste of money.

I love everyone at this clinic. They are courteous and competent. Dr. Heffelfinger listens with…read moreexcellent clinical skills. I will continue to go here for another 30 years. Kay Wing

My husband and I lost our vision insurance when he retired, and I have been looking for a place…read morethat is affordable, and where we feel comfortable. Lexy, who answered the phone was very congenial, and answered all my questions and concerns. We were able to book an appointment the next day. Dr. Lassee was very informative and took two hours with us. I felt very heard and taken care of. She has all the state of the art exam equipment. The glasses are at the end of the experience, and we had such a good time trying them on. I have never had glasses, but needed them. I am so happy with the ones I picked. My husband has glasses and is still deciding what he wants to do, but we are both very happy with our experience in the office. I wish I would have taken more photos. The office is very nice. I definitely recommend going here.

Following a negative experience with another eye doctor, I was fortunate to be referred to Dr…read more Lasee for an exam and fitting for hard gas permeable monovision contact lenses. My eye prescription and contact lenses are perfect. Dr. Lasee took took the time to know what I wanted and to provide a comprehensive exam and fitting. She cared about my eyes and my health. I highly recommend Dr. Lasee.

Such an amazing shopping experience. Huge thank you to Nico for the hospitality!…read more I wasn't entirely set on a pair of JMMs and instead of pushing a purchase they offered to set up a profile with my favorites so I could think about it.

Still the only eye glass shop for me after years of going there for my Jaques Marie Maje glasses…read more Jessica and Lisann are truly knowledgeable and really cool to work with. The optometrist there is super good also.

The optometrist here was very accommodating and helpful. I asked about Tom Ford frames and the…read moresales team just pointed me in the direction of the frames, but they weren't helpful. They said they did have frames in a catalog, but I have no idea if they fit my face. I know they can use measurements to determine if frames fit, but no. I wouldn't go back and the only reason for 3 stars is because of the optometrist. The Lenscrafters location in Macys at the Biltmore are very helpful. Try them.

I tried to call in to inform them that I was going to be 5 minutes late as this location is around…read morea very heavily traffic area. When answered I was placed on hold for a few minutes, thinking I wasn't even going to need to tell them since I was already at the light. They mentioned that there is a 5 minute grace period, which is exactly the time i need. I walked in not a minute till, and was informed that my appointment would need to be moved. Confused as to why there is a grace period to begin with if your just going to Move my appointment anyways. I've come here in the past, perhaps the other eye groups that were here previously were much more accommodating or better suited.

Great service and exciting selections. The care spent with selection and fitting were proper…read moreresulted in my unparalleled satisfaction

UPDATE It's now been a solid month since my eye exam and…read morestill no contacts. The first ones they gave me didn't fit my eye. Order different ones. No samples and it has been two weeks and nothing. I can't go somewhere else to order because now the script they gave me is for the first size that didn't stay in my eye. I've asked for a new copy twice. Nothing. To say I'm am very bummed is an understatement. I don't wear glasses often and since going here I'm having to daily because I can't get the contact thing straight. Hoped this will be resolved soon before I go to the insurance company and ask them to pay again at another location for exam so that I can get things right.