Do not use M&M Moving Company. We hired M&M Moving Company on the recommendation of a friend. In hindsight, I think my friend must have been referring to a different M&M Moving Company because this company, based out of Montgomery, TX, was anything but professional and competent. They arrived, not with a moving truck, but with a large trailer. We told them right away that this would not hold all of our stuff (stuff we had already detailed for the company via email and phone) but they insisted it was the same square footage as a full-sized moving truck so we proceeded with the move because we were already behind schedule. There were 3 men, including Mark, one of the business owners. We discovered during the move that the two other men were new and had no experience moving. This is perhaps part of what contributed to the slowness of the loading. What should have taken no more than four hours ended up taking seven hours. We were, of course, paying by the hour. And, just as we had surmised, they did not have enough room to fit our stuff. Instead of telling us this early and letting us prioritize what items needed to go most, Mark announced this at the end of the seventh hour, which resulted in the company leaving behind a large amount of stuff that really needed to be moved such as kitchen ware and appliances. They were very rough with our items. Boxes were smashed, stuff was turned sideways, and in a bizarre choice, the legs of our piano were removed, the piano turned sideways, and the legs left behind in Houston. I did not realize they had packed the piano so roughly until we arrived in Austin (with no piano legs). They broke an antique washstand and could not get the refrigerator out of the house in Houston without taking off the hinges of our rental house's front door (even though it had been delivered through that same door without issue). They took the wrong route to Austin, or a wrong turn somewhere, so that a trip that should have taken under 3 hours ended up taking them almost four. Remember, we were already late in our scheduled time since they a) arrived late and b) took a very long time to pack most of our items (though not all). In Austin, they delivered stuff into the house so haphazardly that they continued to smash boxes, scratched our floors, and finally realized the piano legs were not with the piano. Thus, they left the piano propped up on bricks. Mark apologized at the time for the delays and the inability to get all of our stuff moved. He offered us a deal to move the last of the items on a later date, either 3 or 7 days from the first move. We were hesitant, but figured this might be the cheapest route for getting the rest of our items (and we had not yet had time to survey the damage throughout). We agreed on a second move date for the following Sunday and called Mark the next day to verify and they provided us with a written contract to formalize the agreement for a flat rate charge to move our remaining items. On that planned Sunday, my husband, who had returned to Houston specifically for this purpose, got all the remaining boxes and items organized into a single spot and ready to load quickly, but M&M Moving Company never showed. He waited two hours, assuming they were running late as before, then called Mark. Mark seemed upset about the price he'd offered us and tried to raise it and then just said he wasn't coming. So, my husband was left in Houston with no way to get the remaining items to Austin, where he needed to be in a few hours. We chose to have him return to Austin, leaving the remaining items behind and planned to find another mover or rent a truck ourselves to move the last of the stuff before the end of August (when our lease expired), since we still had another weekend left in the month. In the meantime, Hurricane Harvey blew into Houston and soaked many of our boxes that were left behind. Remember, all of these items would have been moved if a) M&M Moving Company had brought the right-sized truck or b) if they had honored their promise to move the rest of our stuff. Due to the hurricane, we ended up having to extend our lease by a few days to allow us to retrieve our items after the flooding abated. Many of them were waterlogged and had to be discarded but we filled our Penske rental and brought the rest back to Austin ourselves. Our move was a nightmare with this company and we plan to let all our friends and neighbors know how unprofessional this company was with our schedule and our homes. We are also officially filing a complaint with the Better Business Bureau. read more

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I referred them to friends of ours very recently, I am so embarrassed at the job they did for them. They broke wheels off of a coffee bar, broke the hutch on their desk, also left an item on the truck, going past 2 weeks now they still have not brought it back them. M & M calls them or messages them and says we are bringing it, but never show. I sat and watched one of the movers going down the ramp of the truck and spilling containers over and then saying oh well. They didn't unwrap several items that were wrapped with blankets we went outside and told them, they never came back in to finish and left. There is no excuse for what occurred. Now yesterday all of a sudden thery get a call from another person saying they have the item, the leg is broken on it and they wanted to get it fixed. ist time in 2 weeks this was ever mentioned. How does your company do something like this to such nice people I just do not understand. Never use this company. read more

This company deserves negative stars!!! Didn't even show up the day of the move!!! Was supposed to be there between 7-8 o'clock. I had to call at 8:30 and again at 10:00 and again...wouldn't even answer the phone!! Finally got a text at 12:50 saying they were not going to make it!! Everyone has a deadline for moving and you don't just freaking show up?!?! Use anyone else but these peopl read more

The two movers communicated with me when they were coming to the house to move two rooms for me. My disappointment was in the manager who did not have all the supplies needed for the move on the truck. The man ended up using bands and blankets to wrap my furniture and TV. They did not have the plastic to put on the carpet which was just put down a few days ago so again the men had to use the blankets which made it hard to push the furniture into the correct location. The truck went into a ditch upon arrival and last time there so I wasn't very happy. And they did not give me a break on my price for not being as professional as they advertise. read more

My wife and I scheduled Mark's packing team weeks in advance to pack our home, and put down a deposit. We had multiple touch base communications with Mark and team confirming the date/time. We also received a notification confirming the packers the day prior to arrival, which included a start time. They were scheduled  to arrive on Sunday 11/28 between 8-9am. The packers never showed on time. My wife and I tried contacting M&M through phone, email and text and got no response for hours. Around 10am Mark finally answered my wife's call. Said "I will find out what is going on and call you back". An hour later I call Mark because he never called my wife back. He said, "let me try and put a crew together". At that time I requested to have my deposit returned to us if he could not find a crew. Mark agreed. Maybe 5 minutes later I received a notification that our deposit was reimbursed. I immediately tried calling Mark to find out what happened. He never answered. I tried calling over 30 times, sent multiple emails, and text....still nothing. We never received an apology, and pulled an all nighter packing up our home to prepare for the movers on 11/29. Mark is still MIA. Im guessing he hiding under his "lack of professionalism rock" sipping a cup of hot "un-responsiveness". I understand there are two sides to every story. However, in this case...not so much. I have documention to back our story up. Mark? Do you? read more

I was very pleased with the move I made using M&M Moving. The guys arrived on time and were ready to work as soon as they got in the house. The move went easy. They took good care of my belongings and made sure to put them safely in the new house. I would use them again and I would recommend them to my friends and family. Thanks M&M for moving me and my stuff to our new home. Couldn't have done it without you. read more

Just used them. They are fantastic. They worked carefully and nothing was broken. I will use them again!

They broke two of my ceramic sauce pans (worth for $100+ each), which were packed with original factory box with styrofoam. I paid extra to disassemble and assemble the crib. However, they broke the screw thread of the crib (have to pay for $100+ to replace it for the safety) without telling me. I don't recommend it unless you have no choice. read more

These guys were recommended from the leasing agent at my complex. I had several issues with them. First, although they arrived on time, they never bothered to call me beforehand to say they were on their way. I was at my new apartment when they arrived at the old one. Finally, after an hour of waiting, they sent me an email stating they had tried to come, but no one was home. I called the phone number listed and they said they tried to call me beforehand, but they did not have the correct phone number. I checked my email correspondence with them and I had indeed given them the CORRECT phone number. They just dialed incorrectly. Finally, when they arrived for the second time, there was an issue with the elevator, which the movers seemed very displeased about. Long story short, an original quote of $89/hr plus tax with a minimum of a two hour charge for a one bedroom apartment move, took them 4 hours to complete (they took several breaks in between moving items) and they charged me almost $500 dollars. I recommend the woodlands moving company for your moving needs. You'll get a much more accurate quote for services. read more