Last month I went to get my hair done for my high school prom. The pictures speak for themselves. I…read moreleft the salon looking like this with only 2 hours until my prom. I will never go back here again. (i put the inspiration picture that i showed the hairdresser)

So first off, if you go here and you have a horrible experience, don't get your hopes up for a…read morerefund cause they won't give it back. At all. It was my first time ever at a blow dry salon and first time ever there. And trust me, I won't be going back. I wasn't going to review this place but the more I sit and think about it the more I'm upset. I have 22 inch hand tied extensions, 2 rows. If the stylist couldn't handle it then they should've told me then and there and I wouldn't have been upset. But first red flag was when there was no capes, the "cape" is a tiny towel around your neck. I'm a licensed stylist and I know for a fact that it's against TDLR regulations to not have a cape in a salon. Second red flag was when we went to the bowl to shampoo, and they washed my hair once with shampoo, and my hair was 8 days of not washing, and I know it's shampoo twice and conditioner once. Well, they didn't even "wash" my hair. I still have dirty hair on the bottom and between my extensions. Then the conditioner was what really got me. With extensions, you can't condition your whole entire head. It is the mid shaft- down on extensions and you can use the excess on the very top of your head, but never all of it. Well they did my whole head, and then rinsed 20% of it off. I have conditioner stuck and dried to the sides of my head and the back. Then we go sit down, and again, red flag when they don't stand behind you in front of the mirror. A true stylist knows to stand behind their client and face them at the mirror. Never away. Then instead of putting product on and then brushing, they just start brushing away. Didn't even part my bangs or anything. And if you have bangs, they are first. Never last. Then they put product on, didn't finish brushing my hair, and they section my hair and start blow drying. It was nerve wracking because extensions are EXPENSIVE. I COULD SMELL MY HAIR BURNING. an hour and a half later my hair isn't fully dry, there is conditioner stuck to my face and neck, and my hair looks horrible. Then I got to pay, and I knew they knew they messed up. I didn't get the chance to fully go into my hair because I had a drs appt I was about late for. So I called the salon, asked for the manager and explained what had happened and they want me to come back to redo it. I'm sorry, but if you were to leave that way, would you really want to come back? I highly doubt it. And apparently that is the only way to make it right. So if you feel like wasting money on a wash and blow drying that feels like someone who has no idea what they're doing, then yes that's the place for you. After picking up my son I had to rewash my hair, I just wanted to feel good about myself considering I have 3 kids and I'm a stay at home mom who's husband works out of town. So, this is my 100% honest review and I won't be going back. TO ADD: after reading the other reviews it sounds like the stylist who did mine has done theirs. The stylist told me they have been there since November. 5 months is a long time to be blow drying and it seems like you have no idea what you're doing still. I was also told people with extensions will be with "senior stylists" well then why doesn't it explain that on the website? Or block the extension option when only senior stylists are there? Also noticed how the owner has stopped responding to reviews. Money hungry cowards

Hailey and all the staff was amazing. They were able to fit 6 of us in with last minute.. Hailey…read moredid an amazing job

I made two appointments for my daughters in April to have their hair blown out, and the…read moreappointments were confirmed. However, when we arrived, I was told that their hair could not be done because they have "thick hair" and that there was not enough time allotted. This was repeated multiple times in front of my girls. My concern is that when booking the appointment, there was nothing that asked about hair thickness or length. The only additional booking question referenced 'extensions', which my daughters do not have. If hair thickness or length affects scheduling, that information should be clearly asked during the booking process or reviewed in advance by the staff. It was extremely frustrating to take the time to make the appointments, get my girls there, and then be turned away at the door. This could and should have been addressed ahead of time by the front desk staff. A simple call before our appointment would have prevented us from wasting our time and energy. What made the situation even more upsetting was the way it was handled. The staff came across as unprofessional, dismissive, and unconcerned. Being told in front of my children that their hair could not be done because it was "too thick" was inappropriate and embarrassing to them. Quite honestly, it gave the impression that the staff simply did not want to do the service and were making excuses. This experience fell far below what I would expect from a business whose primary service is blowouts and hair styling. Better communication, better professionalism, and better customer service are clearly needed at this location. You have clearly lost 3 people that would have considered membership. And I actually went home and did both of their hair in an hour- so being refused to do their hair when that is what they are paid to do is unacceptable.

Courtney does my hair. She is an expert with color. She always gives me a great haircut and…read morestyle. I would highly recommend her for all salon services!

I have such amazing / wonderful experiences with Courtney today. She did such a great job on bleach…read moremy Asian hair. It's took her 3.5 hrs. But look at that!!!! I'm so impressed by her talent and my hair still feels strong and soft.

Went out on a limb and decided to try this salon. I usually have horrible luck when I cheat on my…read moreusual hair dresser. Had an appointment scheduled with Christy right before I was leaving town for a week or so. All the stylists were so nice and friendly, I felt very welcomed. It's always a little weird trying to tell someone cutting your hair for the first time exactly how you like it cut and what you want it to look like. Christy worked with me to fix what needed to be fixed and accomplish the look I wanted. After styling my hair a week later i realized it was a little uneven and didn't look exactly how I wanted. I sent a message over the weekend asking if it could be fixed and received a message from Christy first thing Monday morning telling me she would be more than happy to sit me back down and fix my hair. I came back in and was still greeted with the same friendless from her and the other stylists. She also didn't charge me which was a nice bonus. Overall very pleased with this place

Nice place for women, suggest for men go to a good barber.Cristy is tops, very accommodating…read more Larry S.

I love Cathy! She does such an excellent job of cutting and coloring my hair. She is the nicest…read morelady and truly cares about her customers.

I have never been there but after their "customer service" over the phone I have decided I never…read morewill go there! I called and spoke to Marilyn and was trying to schedule a blow out for me and 2 other girls. She was supposed to have someone call us back the next morning to see if we could all get in at the same time. Not only did I not get a call but when I called back I talked to the same lady who come to find out after telling me we were all scheduled I found out we were not and could not get in at the same time. She got flustered with me and after she supposedly scheduled me this time then she just hung up. I work in customer service and would NEVER just hang up one someone after they scheduled with me! Needless to say I found somewhere else that we can all go. When I tried to call back to cancel our appointments my call keeps getting ignored!

Had an amazing experience with Letty she took really good care of my hair and recommended me to so…read moremany options of hair products too treat it! Would highly recommended!!!

CHRISTA!!!! what an angel!! she helped me find everything i need and i literally felt like i made a…read morebest friend in five minutes. completely satisfied with everything i got, she encourages results over price. such a great employee, please give her all the praises you can!

If you go to this salon you have to ask for Yolanda!!! She is the absolute best! She did my hair…read moreand also my 13 year old daughters! My daughter was beyond happy with the results as was I and I will never go anywhere else!! Lover her work and she has the best personality as well!!!

Since moving to Lubbock about a year and a half ago, I have been searching for a hairstylist that I…read morecan trust to regularly trim my hair and give recommendations on products. I can finally say that my search is over! Donielle is an amazing stylist! I contacted the salon wanting to schedule a women's haircut and they connected me with Donielle. Donielle is a knowledgable professional that takes your hair concerns and makes them into something beautiful so that you can look at it everyday. I can't wait to go back again and start using the products she recommends!