I have lived here since August 2022 & have loved it. Anytime I've had any issues the maintenance team is always on it & they do an excellent job. The office staff is so friendly & willing to help with anything. They have even been nice enough to bring my package to my door when I was working long hours. The property is always clean and I love that the gym is open 24hrs. I'm sad to be leaving in 2027 but I'm moving to a different state to be closer to family. read more

Between traveling for work and the fact I love living a life a tad bit more nomadically, I've lived in a few apartments over the years. By far, MAA Brentwood, has been the most home feeling of any place I have lived. From the front office staff to maintenance, everyone is friendly and engaging. James leadership is clearly seen throughout the property with how well it is taken care of. There are residents who have lived here for 4-7+ years which I feel like you barely hear about in apartments but is a testimony to how they feel living here. Conveniently located, nestled between the highways it's a quick trip anywhere you want to go. read more

Great location and pretty quiet neighborhood (though my upstairs neighbors' foot steps were heard all the time). But they will tell you rent is low and then add on extra charges. And if you have a pet, they'll take hundreds of dollars in fees and pet rent and then claim that is for the "privilege of having your pet," NOT to cover carpet replacement. They will try and charge you all sorts of these fees, and I'm glad I moved after 3 years to a place that's upfront and updated for significantly less and a few minutes from downtown. Do your research and stay away from here. read more

Brentwood Downs is a great place to live! Tiniki is an awesome manager. She is very personable and takes care of all my questions and problems. Emily also is great in helping out and solving problems. The maintenance staff is amazing and get repairs done in the same day, which doesn't happen at other places. We also have fun community events where you can. meet your neighbors and have good food to eat. Great place to be!!! read more

My recommendation? Do not even think about this place. This place upon moving out tried to charge us for carpets that they left in the unit which were damaged by previous tenants. Additionally, there was a major sewage backup which affected our downstairs neighbor and then us which they never mentioned. Our downstairs neighbor notified us of the health and safety risk upon moving out herself. Their maintenance was non-existent and we have to deal with flooring lifting from the floor, exposed nails in the carpet, no AC filter change, a broken disposal, and not to mention dogs that were dangerous off leash that they never did anything about. Do not be fooled by the "kind" energy that exists at the front office because at the end of the day, this community is not worth what they charge for in 1980's construction and slapstick "renovations." read more

they'll charge you for carpet replacement anyway when you move out! The manager promised to offer us a free carpet cleaning when we vacate the apartment. However, after we moved out, the manager did not clean the carpet as she promised, instead, she replaced the carpet and sent us a bill. FYI, our carpet was not damaged, but only shows signs of normal tear and wear. We asked her to show us the proof of the carpet cleaning and told her if the professionals confirmed the dirt could not be cleaned, we would like to pay the expenses. She did not reply our emails ever since then, so we complained to MAA and got her feedback. Finally, she admitted she did not clean the carpet but still insisted that the carpet could not be cleaned. My husband and I had been living at Brentwood Downs for 4 years, it was all good until they changed their manager. It took them 3 months to replace my dead washer because they forgot it completely. Maintenance worker had come to my apartment 3 times to fix the leaking water from my bathroom ceiling. I told them to take a look at whether my ceiling is still ok or any mold grown in the wall because my neighbor's apartment upstairs was flooded. They just literally "took a look" and told me it was fine without any inspections. Good luck to someone who's living in that apartment. I reported my AC's down two months ago, the worker came and replaced the fan and after two weeks, it was down again. I asked the person who entering my apartment to wear shoe covers and a mask, but they'll still show up at our door with slippers and no masks fully covered their mouth and nose. The manager will always say she works diligently to solve your issue, but when you need her, she will ignore your requests and refuse to write back to you. On April 4, 2022, I wrote her an email and politely inquiring our estimated rate for renewal, she told me she would have a renewal call on April 19th and she'll get back to me then. On April 20, I reminded her of this, she told me to wait till the next day. On April 21, I wrote her a letter again and she told me to wait until the next Monday. On April 26, I wrote her another letter and she didn't reply. I had to visit the office and seeing her have her time chatting with someone instead of writing me back. After I remind her once again, she just told me she's still not getting it. Yes, That's the way she works. She works diligently to avoid contacting with tenants. I miss the days when Lauren was in charge, we had annual fire inspections, pest control in spring every year, annual fireplace cleanups, and community activities like snacks and free yoga class. We really enjoyed our staying at that time and now we're so tired of communicating with the slack off manager. read more

I have reviewed this complex before, but I have more to add! For 5 months I've lived here under the impression the cable wad included in the rent. However this month I went to pay my rent and noticed a $45 charge for "MAA Connect," and when I called to inquire about it, I was told that it is for the cable. Now I don't watch a lot of cable, and I would be happy without it. Guess what though... As a resident you don't have a choice! You have to pay $45 extra a month for cable whether you want it or not! Another thing is how they spend all kinds of money to make the clubhouse look all fancy and nice to make poor unsuspecting residents want to live there, but can't fix any of the 5 broken treadmills in the gym or spend the money to update the insulation in the apartments. As a nonsmoker, I do not mind smoke in public places, but at home I like my apartment to be smoke free, but since they "don't monitor smoking" apparently the fact that smoke from another apartment is constantly seeping into my vents making my apartment smell like smoke doesn't matter to them. Every time I complain they just say they'll get back to me and never do. Maybe you shouldn't listen to me though because according to the girls in the office I'm the only one that has any problems with the complex! Good luck if you live here, it sucks. read more

I was immediately drawn to Brentwood Downs by the warm & cozy atmosphere of the apartment buildings & apartment grounds. The rent seemed affordable with great access to i65 and i24. Let me begin by saying that my main complaint has to do with the age of the complex itself. When we first arrived at Brentwood Downs we had a spider & silver fish problem (finding at least 2 a day). When we contacted the manager about the issue, the apartment was quickly sprayed and the numbers of bugs diminished. We still find the occasional silverfish or spider and keep a bottle of spider killer on hand to spray the apartment ourselves every 30 days. We have a "critter" living in our ceiling (we are on the top floor). We hear the scurrying of feet on a regular basis. From observation, attics of each of the buildings are not regularly tended to. Windows at the top of each building show tattered insulation pulled from the roof area. We also noticed water spots & mold forming on our ceiling right before moving out, which I assume was hidden by a fresh coat of paint prior to our moving in. The windows/doors are poorly sealed; probably the source of the bug problem. It has also made out air/heat bills ridiculous. Your money saved goes OUT THE WINDOW... literately read more

Living here has been a blast . Lived here for years and loved every minute of it. The staff is forever friendly and will help you with anything they can. Maintenace is awsome , if it can be fixed that day it will be done trust me. Also the amenities are love from the pool , the pond and tennis court. Its a lovely place for me to call home. Also they make cookies.... and they are goodd read more

I have lived here for almost two years and after moving from apartment to apartment I can say this is by far the best in Nashville for the affordable price. Super safe, friendly neighbors, and great amenities. They have the best pest control that I have seen, an amazing pool and outdoor area and are always very accompanying for any needs. They also have a great maintenance team. I'd recommend to anyone moving to Nashville or looking for a nice place to live. read more

I've lived here for about 10 months and I've loved it. The office staff is very friendly and helpful and the maintenance team is quick and efficient. The location is great, as it is about 15 minutes from downtown and 15 minutes from Franklin. It is a quiet, pet-friendly (all breeds of dogs) community and I hope to renew my lease when the time comes. read more

I have personally never lived here but have had friends who have. I have never heard them complain about the complex. I would move here but they only offer 1 and 2 bedrooms and I need at least 3. I do frequently go to the pool with them and gym. The club house is beautiful inside, by the way. The pools are always clean and they very nice bathrooms also. A nice set up for a little get together. Swimming, grilling, and a sand volleyball court. The work out room is nice. TVs in the machines is a plus. The have vending machines in the workout room also. The property seems to be well kept and the employees that I have come in contact with are nice and greet you with a smile. I do like that there is an off duty police officer, im guess he lives in the complex?. he comes around randomly and checks for peoples pool passes. Smart idea, nothing sucks more than having a bunch of people take over your pool that do not even live there. I wish my old complex did that. But anyways that's my outlook on this place. Again, I have never lived here but I have been coming to this complex for over 15 years..... through out high school and my adult life I have always known people who live here. read more

I have only lived here for 6 months or so but I have loved it. There is a beautiful pond that is a great place to hang out on nice days. All of the my neighbors have been friendly. The pool can get really crowded on weekends during the summer but everyone is welcoming. The staff is very friendly. A couple of times a year they put on a community event with catering and activities. They always do a great job. Maintenance is always taken care of in a timely manner. They also take really good care of the grounds. There is a gate for entrance. While it leads to some sense of security it can some times be a hindrance because people will just sit outside it waiting for a resident to come along and open it for them. Overall, it's a great place to live. read more

I've lived at Brentwood Downs for 15+ years. I love it -- obviously. The property is very neighborhood-like, not apartment complex-like. Lots of trees and landscaping that make it feel like home. The office staff is awesome and responsive, as is the maintenance crew. They value their residents & take the time to know them as people, not just renters. The facilities and amenities are top notch, too. The location is convenient (yet affordable) to any direction around Nashville. read more

The apartments are nice, but I have some very bad complaints. For one, when my upstairs neighbor's toilet overflows, it rains down in my bathroom through the vent - splattering all over the walls and sink and walls and floor. I would fuss at the apartment people and try to get them to clean it, but no one except myself could clean it enough to satisfy me. My next problem is huge. I have lived there for six months and have been traveling for work most of that time. The times I am home, I have caught 7, yes SEVEN, brown recluse spiders. Around the toilet, crawling across our kitchen, in our living room by the couch..it's bad. It took me taking spiders to management so they could prove to pest control that I have a brown recluse spider problem before they would give me the "special spider treatment" that I have to clean my closets out for and move my furniture 3 feet away from the wall for (a big chore). Even after treatment, I am still catching more brown recluses. Now they are asking me to prep for a second treatment. I just want out of my lease. I don't care how nice the apartments are: this place is not safe. Move here if you want to check the sheets for spiders every time you lay down at night, look around the toilet before you use the restroom, and watch wife wear tall socks everywhere she walks for what little protection they offer. read more

We moved in in April and have been here for about 8 months. Maintenance is quick and really great, located in a great location and everyone is always super helpful! The office staff works really hard to build community among residents. read more

I have lived here for 3 years for these 3 reasons - price is reasonable, staff is friendly, and location is great! The apartments are clean with nice appliances. I have only had to submit 2 work orders in the past 3 years and they were completed in the same day as my submission. If everything goes as planned, i would like to renew for a 4th term. read more

If I could give zero stars I would. Don't be fooled by the self reviews. Run away fast.

40% rate increase this year at lease renewal, over $300 more a month!!! Attempted to negotiate but they said, "market value has increased." One bedroom not worth over 1100 to me, would rather have city apartment. Amenities are often closed. Gate is open all the time. Pool closes for days in the summer and is always full with non-resident neighbors. Hot tub seems to always be under maintenance. read more

After living at Brentwood Downs for a year, I have mixed emotions about it. The staff was friendly, especially the maintenance guys, but that's obviously not the most important part of an apartment complex. When we moved in, the carpet was stained, and the leasing consultant said it was supposed to have been replaced. The paint job was pretty awful, drips all over, paint on the flooring in every room. The windows were clearly double paned windows, but all of them had condensation between the panes and leaked air like crazy. Thus causing our AC and heater to have to run nonstop. Both of the doors to the outside had light visible through the cracks in the weather stripping, even after we had them come replace it. Our bug issue, unlike others, never involved spiders. Stink bugs and box elder bugs were getting into our apartment all the time through the windows, doors, and our fireplace flue that never stayed opened or seal closed. The cabinets were pretty funny looking, with doors that didn't match the rest of the cabinetry. The gym was pretty little and some of the equipment wasn't working. The hot tub was out of order most of the year we lived there. It had some redeeming qualities, like the spacious closets and storage space. I LOVED the master closet, it was massive! I've lived in a lot of apartments, and this was by no means the worst, but it was far from being my favorite. Before we left, our option to extend the lease included a $200 a month hike in rent, which was a little unreasonable considering the age and lax upkeep of the buildings. read more

I stayed here for 6 months. I really like the grounds - it's very well kept but I still don't recommend this place. There was a terrible brown recluse problem. I mentioned it to them and they showed up that day unannounced and sprayed everywhere even though I had a dog. I would have at least liked to have been there or told that they were going to do extra spraying. They also laid out glue traps in the open and one got stuck to my dogs whiskers. Also, mold is a huge problem. Mold was all over the vents in the bedroom, windows, and in the laundry room (which had a terrible musty smell and was leaking). When I first moved in, they said the carpet was brand new. It wasn't but I didn't mind, I could see stains and hair on it from the previous tenant. I also paid pet rent. I had a small dog who was well potty trained. They tried to tell me at the end that my dog urinated all over the carpet and that there were several spots. I know for a fact my dog did not use the potty in there. It's a tiny 1 bedroom apartment. I would have stepped in it!! I never even walked through with my shoes. Connie said I had to pay them hundreds of dollars to replace all of the carpet and to clean the place because it was "filthy". I left it in better shape when I moved in! I made sure everything was cleaned. The only thing that wasn't great was the stove top little burner things but they looked burnt and crusted when I moved in. I was livid and demanded to do a walkthrough with them, she said it was too late because it was already cleaned. But in the lease contract it says I have FOUR DAYS to do a walkthrough but apparently they don't live up to their lease agreements but god forbid you don't. Then they called back and changed their minds and said they talked to their carpet guy (why didn't they do this the first time?) and said I could pay $90 to have it cleaned instead. I was tired of arguing so I agreed to do it. I think they are really fishy. It was a nightmare living there. I definitely do not recommend!! read more

My husband and I are obviously not the first people to have this problem according to the reviews below we cannot stress enough if you have a pet DO NOT live here! We have a very well potty train dog and upon move out were informed that we owed them over $600 to replace carpet that was going to be replaced anyway. They had no proof that our dog created a mess, as we were never shown the carpet upon move-in and we were also not offered a move out inspection, so the pictures they sent us could have been from anywhere. They will pocket your initial pet fee and all of your pet rent and lie and claim it is to help fix urine spots in bushes the dogs go to the bathroom on. In the two years we lived there we never once saw this happen. We paid over $300 in initial fees to have our dog and roughly $800 in pet right over the two years that we lived there. This apartment complex and their parent company are only out for money. Our rent steadily went up each time we renewed our lease, and the complex did nothing to make our apartments any better. The craftsmanship is cheap-you can hear your neighbors urinate, have sex, talk on the phone, and smell their cigarette smoke which is completely ignored by the office. Car break-ins are a frequent occurrence and do not seem to be a concern to the office. They have a gate for cars coming in and out which, if it's not broken, can't keep anybody out because there is no fence around the property. The company lies to you from the very beginning when you do a walk-through of one of their apartments and they claim you'll have free cable. Then you start to inspect your utilities and see a reoccurring $45 bill every month for the cable that was advertised is free. Everybody who works for this company, from management in the office, to the people at the corporate level are lying thieves. I would dare to call MAA slumlords. When we were told we owed over $600 it was met with a :-) in an email from an incredibly snarky woman from the front office. When we called the manager and everybody up at corporate we were told different stories every single time, and nobody could keep their story straight. In the end, to avoid them ruining our credit, we had to pay the over $600 over three months. I emplore you to look elsewhere on Edmonson Pike! There are better places that will not charge you an arm and a leg and will not steal your money from you right in front of your face. The sites that Brentwood Downs can buy reviews from show them is very recommended, but when you start to dig deeper you see the truth about this company. And ignore the "come to the office so we can help you" responses that come when you present any criticism on the website about them, because that is simply not true! They offer NO help! Take your pups elsewhere and you'll be much happier and have a lot more of your income in your pocket! This is a dirty dirty company! Sadly, people who disagree with me have yet to move out, but they will see too. read more

Brentwood Downs management and maintenance was poor. Management was rude to my family as if we were an intrusion into their daily routine. Maintenance worker were arrogant in their demeanor except for 1 individual. The apartment had cockroach problems no matter what we did to keep the apartment clean. The garbage disposal was replace and the dish washing machine was leaking water. This caused water damage to the cabinets under the sink. It took months for Brentwood Downs to fix these issues. The bathroom tiles were damaged when we moved in, walls were damaged in the bedroom. Shower faucet was broken when we moved in. The cockroaches were coming out of the vents and holes out of the tiles in the bathroom. Cockroach were coming out of the dish washer and cabinets. There was a water leak , damaged cabinet and 1st maintenance worker walked away as I was speaking to him about the problems, he was saying he did not want to work on it as he walk away. We had mold on the walls that seep through like they painted over mold. Overall I would not recommend staying at Brentwood Downs. read more