I was impressed with a level of service provided. I rarely write reviews on Yelp for non-restaurant businesses.The store owner was super friendly and got my company MacBook Pro fixed in a day. read more

I asked a few warranty questions over the phone and the guy starts telling me how he can't tell me anything over the phone and he has to see it in person AND I would have to pay for him to just look at it, even though they are an Apple certified provider! They don't charge at the Apple store! read more

Fantastic work and wonderful customer service. Very quick turnaround time. Highly recommend.

After a horrible experience at Unitek down the street, I brought my iPhone X for repair or replacement through Apple care and had my phone back within 3 business days!! read more

Mac911 just upgraded the RAM in my Mac Mini and everything went great. I brought them the Mini and the RAM on Friday at which time they said they'd install the RAM by Tuesday (today), which they did. They are an authorized Apple service provider, so they are one of only a few companies in Los Angeles that wouldn't void the warranty when upgrading my Mac Mini's RAM. I highly recommend them and would use them again. read more

I highly recommend students or someone that works on their computer a lot, not to go here. This business is super unprofessional and unreliable. Also one of the employees broke the shell for my laptop. I took my laptop in on a Monday and called 48 hours later to check on it (They told me an estimate will be ready by then). Instead they told me my drive was severely damaged and needed another 24 hours. Giving them a benefit of the doubt I called Friday morning, it was not ready. Therefore I told them I'm picking up my Mac, they said it'll be ready by the afternoon. I came in the afternoon it was still not ready. I took my mac to the Apple store the data wasn't really worth after that. read more

Ali at Mac 911 saved the day! They fixed my daughter's laptop and did not even need to replace any parts. Honest and fast work. I initially only went there because the Apple store is closed. Now they will be my go to place. read more

My MacBook Pro (17inch 2011) trackpad was acting weird. Then the whole computer went nuts. Brought to Mac911 to fix the trackpad and put in a new 1T SSD drive. Met Felix, the owner, and the first thing he asked what year my laptop was (2011). Then he mentioned that Apple has a logic board recall program, and if my laptop passes the test (that is actually fails the test) I would get a new logic board from Apple for FREE. And since Apple is going to be paying for the repair he is not going to charge me for labor relating to apple repair (trackpad plus putting the new drive in). THAT WAS AWESOME!!! They had to wait for the trackpad to arrive a little longer and even accommodated me to take my laptop home, work on it and bring it back to put the new trackpad in when it arrives. My computer feels like new. THANK YOU!!! COULDN'T BE HAPPIER!!! read more

I want to think everyone at Mac 911, and Ali in particular for ending a nightmare scenario with my Mac Mini. He went the extra mile in getting me up and running and I can't recommend them enough! Thanks, Ali! read more

Really don't think these guys care at all. I brought my 2011 Macbook Pro in because I would have rather gone to a local business as opposed to dealing with the craziness of the Apple Store. I brought my computer in with a screen issue and left it for 2 days. They called me and said the only issue they could find was a hard drive issue, and my total came to about $250.00 (including the mandatory $90.00 fee of just having them look at your computer). Got my computer back and still had the same issues. I called and the guys basically told me "sorry, nothing else we can do, we couldn't find anything else wrong." A week later a brought it into the Apple Store in the Promenade, and within 3 minutes the Genius Bar had figured out my issue, and my computer was being sent to be repaired (at no charge because it was part of an Apple Recall") These guys charged me $250.00 for something I really didn't need and couldn't even diagnose a simple graphics card error. Save yourself the money and just go to the Apple Store. read more

I recently decided to check this place out. I'm a IT Manager for a Post Production house and I have always been super skeptical of Mac shops due to the severe amount of B.S. most places shell out to unknowledgeable customers. I was hoping this place would be a gem and my savior as its walking distance from my office. Unfortunately they have only added to my skepticism that all non-Apple owned Mac stores are a scam with the only exception being Melrose Mac. Here's what happened: I walk 8 minutes down the street from my new office to find out if they can test out my mini-DVI port. It's a brand new macbook less then a month old and I can't tell if the mini-DVI adapter is bad or if I just have a bad DVI adapter. It's a simple problem and something any monkey can do if they have a spare mini-DVI adapter. I ask the guy at the front if he can test if for me. The answer was no because there wasn't a work bench available and their only mini-DVI adapter was out on the road. I said, "You can't just take one from the wall?" "Uh, no because those are for sale". Of course in my head I'm thinking, "Hey dumbass, if I have a bad DVI adapter this means you get to sell me one." Out loud I say, "Ok, well..I just walked all the way over here. You really can't help me?". His response, "Sorry". My response, " I guess I'll just have to go to the apple store". He said "ok" and that was that. Let's analyze what's wrong here: 1) testing the port is as simple as taking an adapter and plugging it into one of the many monitors in their office space. If my port had been bad they would have gotten a warranty repair from me. If the adapter had been bad, I would have bought a new adapter from them, even though it was $10 more here then at Apple. It was a win-win situation for them and they still lost it. 2) A shop that only has 1 $20 mini-adapter and is afraid to open another package for fear of not being able to sell it is just plain whacked out of their minds. Especially since they charge $29.99, almost $10 MORE then what apple charges. They should have jumped at the opportunity. Telling the customer that "our only adapter is out in the field" is simply ridiculous. So my summary is this. Go to the apple store. This place is a scam and will happily take you for a ride if you let them. They obviously feed off of people's gullibility and that's probably the only thing keeping them in business. p.s. Someone else in a previous review mentioned that the store stated that Apple brings in their gear here for repair. I can definitely say that is B.S. as well. Apple stores ship their gear up north for repair and then back down. It never goes to local shops for repair. Any shop willing to throw B.S. like that is going to take you for a ride. read more

These people have no idea what they are doing. On a recommendation from my friend, I took my powerbook in for service. I had dropped it out of my bag and the screen was no longer illuminating. I told the technician who signed me in that I needed my computer back ASAP. I brought the computer in on a Thursday. He said he or one of his staff members would call me back on Saturday. Saturday came and went without a word. On Monday afternoon, I called to find out what was going on. I learned that they had ordered a part and that the computer would be fixed and ready on Tuesday. I heard back from "Ron" who left me a voicemail and told me that my computer's hinges were broken that that the inverter board would fall apart once they put it in unless I had a major fix that would cost me $1400 and require that my laptop go to Apple in Cupertino. When I called back to confirm this information, Ron was more than a little glib. "Yeah, that's what I said," he told me over the phone without so much as a hint of helpfulness. I told him I would pick up my computer. I wasn't going to pay $1400 when I could buy a new laptop. Long story short: I took my computer to another fabulous store in La Habra and the guy there fixed it for less than $200. My computer is as good as new. I'd like to know why I paid $90 for a diagnostic fee when the diagnosis was clearly the wrong one? I'm out 90 bucks for something that cost me $200 to fix. These people clearly do not know what they are doing. I'm angry that these people ripped me off. Thanks Mac 911. Thanks for nothing. read more

Don has the absolute worst customer service I've ever seen! If I could give this place a negative star I would! I've not only sent my husband here but also close friends and every person has had a bad experience. I'm embarrassed! They installed software on my computer (without my knowing) and it deactivated my 'SD external drive'. When I called to ask for help on how we can fix the issue, since I do all my work from my mac, Don said "well there's nothing we can do about it". But your the one that installed the software on my computer in the first place!!! WTF? Never again!!! Stay away from this place! read more

I have used these guys twice now and the service was great each time. The first time I was recommended by the Apple Store Genius Bar In Santa Monica when my hard drive on my MacBook Pro collapsed. I was skeptical at first knowing these shops can tell you anything and one would never know. Within a day they called me and told me my hard drive was absolutely fine, just a software issue. When they opened up the computer they discovered one of the fans wasn't working which why my computer had been overheating. I was shocked when they charged me a very reasonable price - a lot less than what I expected. The second time I took a Lacie rugged hard drive that had crashed. They told me drive was dead and my information lost. They didn't charge me when I came to pick it up. Very honest! read more

These guys are the best. They have been my go-to guys keeping my machines running for 20 years.Ali, Felix and Don are the MacMen.

Local vendors, super knowledgable & good folk. Again quick work, billed less than quoted. My computer working proper and diagnosed a future issue that unknown would brick my comp. Thks Felix #supportlocal read more

I've brought my Macbook Pro here twice, once to have the optical drive replaced and once to have the entire screen replaced (because it was flickering and nearly giving me seizures). Both times, the staff was friendly and the service took about 3 days (less time than it would take at the Apple store). Their work seems to be pretty solid, and because my computer is still covered by Apple Care, the bill for all these repairs totaled a whopping $0. Woot! read more

These guys are incredibly. Ali saved my business. I have a new MacBook Pro that is backed up with Time Capsule. Somehow, the Time Capsule went corrupt and corrupted the hard drive on the computer as well. After two hours on the phone with Apple, and four trips to the Apple Store, I was told I was essential f*@#! and given a list of data recovery service providers (even at the Mac "Genius" bar, they said they couldn't resolve the problem). But Mac911 had me restored in two days. Moreover, they were polite, thorough, and kind. A great spot. read more

I recently needed a repair for a screen on my brand new iMac since I accidentally let it fall on its face and crack the screen. I called Mac 911 and he who took my call gave me an estimate over the phone and said I didn't need to make an appointment. So, I walked in to drop it off and within 48 hours it was ready to be picked up with a brand new screen. I am so relieved and happy to have this very reliable Apple Repair shop is in my neighborhood! read more

These guys are real pros. They did a great job on my MacBook Pro.

I came in here this morning with a couple broken keys that have been driving me crazy for months and Mac 911 replaced them for free. I would have gladly paid for the service but he wouldn't take my money. That's fantastic service. I can't say I hope that my computer has further problems, but I won't mind if it does because it will give me the chance to bring it back to Mac 911 and have them fix it. Thank you Mac 911! read more

My 4 year old MacBook Pro started hissing and whistling one night, and smelled burnt. I was heartbroken! Felix and Don got me a quick analysis, an honest picture of what it would cost to repair/if it would be worth it since my hard drive was damaged, etc. I decided to get a new Mac, and they just told me to bring it in and they would transfer as much of the hard drive as possible. Other than applications, I haven't found anything missing! They called with updates, for example to ask if I wanted them to configure my files into the appropriate places. They did, and my transition to the new computer has been great. The service was quick and I am very pleased! read more

I live in the neighborhood and didn't even know this place existed. I had a problem with my printer and found them online. Left a phone message which was returned and was told to bring it over. Easy to deal with and fixed the problem in a day. An absolute find. read more

After three years since my last review, Mac 911 continues to be my preferred place of getting my company's Apple hardware repaired. I've taken in mostly iMacs and Macbooks, everything from hinge replacements (covered and out of warranty) to having them do SSD upgrades (purchased myself or their stock) and haven't had an issue since I initially wrote my negative review back in 2015. There are two people in general that I deal with at the service counter and they are both easy to talk to. In fact, I am always happy to bring my computers here because I am confident that whatever I need upgraded or repaired will come back fixed. I am updating my review and giving them the 5 stars that they have earned with respect to my business over the past three years. It is a big relief when you can trust a place with your equipment so that you can concentrate on what you need to do. read more

After spending an agonizing amount of time choosing our point of sale system for our business we decided to go with the Mac specific Xsilva Lightspeed. We spoke with several different Lightspeed resellers before choosing Mac911. Ali is their Lightspeed guru and his honesty and knowledge about Lightspeed came across immediately in our conversations. He helped us save money on our system by recommending only the necessary accessories and he even help us get a used Mac to save even more. Ali also worked closely with our bookkeeper to export to Quickbooks and our books are a breeze. It's now been over a year since we starting using this system and Ali continues to provide incredible customer support. I can not express enough about his proficiency of Lightspeed and he has always been able to answer every question we've had. If you're considering Lightspeed as your business's POS you will not be disappointed and Ali at Mac911 is the absolute best reseller period! read more

I can't say enough about the guys who work here. They are incredibly knowledgeable and so nice, friendly and generous with their time and knowledge! They're like immediate family. I've trusted my 2 Mac laptops to them and would rather work with them than the Apple store anytime. They're fast, friendly and efficient. No appointments needed, no scheduling... Their advice is like that of a brother, totally trustworthy. They connect via computer to the main Apple computer so warranties, etc are all acknowledged. Every time I've given them my laptop, they've beaten their own timeline. Last time, it took only a few hours instead of days. They have Always gone out of their way to help. That's Felix, Ali and Don. I'm thinking of moving and the proximity I enjoy to their shop will be a Major loss - but I'll be here nonetheless. They're my Mac store. The best! If there were 6 starts, that's what they'd get from me. read more

First off, I would like to say that MAC 911 is a lifesaver. I have been dropping off my computer for repairs there for 5 years now. And I have never been disappointed. They are quick and efficient. The best part, when you get your computer back they make a personal call and explain what the problem was and how they fixed the computer. My only suggestion to them would be to hire more employees. Do to their popularity; they tend to get a tad busy in the front. But somehow they always have time to take mine (and I'm sure others as well) phone calls when I need simple tech support until I completely understand. Other than that, everything else is great about this place. But I cannot leave until I respond to Christopher E.'s post. I would check your facts before you go and bad mouth a company that has saved people's butts. I know for a fact that they were not doing warranty repairs until early 2009. Chris's post was in 2008....."Hey dumbass, if I have a bad DVI adapter this means you get to sell me one." They are not dumbasses, in fact they are geniuses when it comes to technology. Also, what if your DVI wasn't the problem, how would this be a win-win? Which would then mean it's your computer that's the problem, but wait, oh yea they didn't do warranty. ..." Someone else in a previous review mentioned that the store stated that Apple brings in their gear here for repair." Well I'll take your word for it that 'someone else' said that. But again, that is incorrect. Apple REFERS their clients to MAC 911. For anyone who is still reading this far: this right here (that Apple refers customers) tells you everything you need to know about MAC 911. read more

Love these guys!! 24-hour turn around plus trustable information. Blown away it can be this easy.

The Mac Store wont work on my computer because they say the case is bent and can't do anything without replacing the case. Of course the case happens to be the same price as a new computer. I guess someone needs to pay for steve jobs health insurance. This computer works great, and is not that old, it just had an issue with the power cord. Long story short there is some circuit board near the battery plug socket that needed to be replaced, and they did it. It took less than a week for them to fix it, including ordering the part, and it only cost me 250. I am writing the review on my now perfectly working computer. They even cleaned her up for me. That's a whole lot cheaper than a new computer, even if you're scraping the bottom at the best buy refurb case. I'm sure i'll be back there in a few years when this thing does shit the bed for data recovery. Thanks guys you do fine work. read more

I have been using Mac 911 for many many years. No one better; more reasonable; more efficient; friendly. A pleasure to work with. My most recent visit there was due to replacing the battery in my MacBook Air. Apple wanted five days to replace the battery - Mac 911 did it in under two hours! Parking lot in the back (public parking) or grab a space on Main Street. They are simply the best. read more

When I spilled tea on my laptop a day before a big deadline, Ali helped me immediately. Not only did he take my laptop apart to show me where the liquid had gone in, he saved my hard drive, put it into another macbook they had handy and let me email myself all my important files so that I could keep working while they worked on fixing it. When I forgot one file even after he had disassembled the substitute laptop, he re-assembled it and emailed me the file I needed. I really appreciated the quick customer service in a pinch! read more

These guys now their shit. My MacBook was running real slow and the zitfaced geniuses at Apple couldn't figure it out and reloaded my software... Nada. A friend told me to go to mac911 and these guys got it working almost as fast as when I bought it five years ago for a reasonable price. If u want to buy an apple yes go to the store. If you need it fixed go here, they charge less too! read more

I've been going to Mac 911 for over 10 years now. They have been a life-saver. Ali, Feliz and Adon are very professional, and have been so helpful in making sure my computers are working properly, and they have fixed every problem I've ever encountered. I highly recommend Mac 911 for your computer needs. read more

I am so happy and grateful I found these guys. I had a spill and another store told me it was hopeless and I needed a new Mac. I came to Mac911 for a second opinion and they said only the case needed to be replaced. It cost a few hundred bucks but probably saved me a thousand or more. Lovely service with a smile from Felix and Don and a great job. Strongly recommend them especially as the first place obviously didn't know what they were doing. read more

I do a lot of live-graphics work for high-end concerts and need all my Macs reliable and running in top condition, I would not take my computers to anyone but the incredibly competent technicians at Mac 911. They are expedient, nice, and know what they're doing. They go above and beyond, and I'm indebted to them for keeping my incredibly taxed machines at top working condition. ~Strangeloop read more

I rarely write reviews, but this company needs one. I called first and said I had a 2005 Power Mac G5 quad, that based on tests I ran, needs a logic board. They said they could diagnose the problem properly and repair it. When I brought it in, I was charged $95 just to set it on the counter, (before they ever opened it). Weeks went by. I called and they said they did not have the proper disks to diagnose the problem. So I took them the original diagnostic disks. Again, weeks went by. I called again and was told that they still could not diagnose the issue but would 'keep working on it'. Finally, after a month, I called again, (as they NEVER called me, not once!) I was told that my hard disk was bad and they replaced it and it was working. I picked it up, paid another $100, took it home and the SAME problem occurred as before I brought it in. I ordered a refurbished G5, swapped the hard disks and it works perfectly. Turns out the issue WAS the logic board, that they never tested. If you have an older Mac, don't waste your time and money with these guys, that were probably in kindergarten when G5's came out. read more

DO NOT GO HERE. This place is a rip off. They over charge customers to an extreme and they are extremely rude. Zero stars

Fantastic service, saved me money Apple were going to charge me, did it same day rather than 4 days (Apple) I will take all products there from now on. read more

They ripped me off. $500 to replace a Macbook Pro screen which I just found out would have cost $300 at the Apple Store

I have been going to Felix at 911, for over 15 years now. He is the best person on the entire westside, maybe east side too (but I've lived on westside forever)! He is honest, polite and I have found him to be a genius about all things Apple. read more