I've had 4 computers fixed here over the years, mostly Mac (replaced/recovered hard drives, added memory, replaced graphics card, etc...). Here's what you get: Smart guy doing the intake. First glance price and time estimate. Call from Antonio a day or two later with full assessment and repair quote. Work done a couple days later at the exact date previously promised. Antonio or the tech in back answers the phone whenever you call. Reasonable prices Repairs that last a long time. Handy evening hours. read more

The single most helpful person ever! My computer broke three times and he gave the best advice. Didn't recommend unnecessary things and helped me a ton. I'd recommend any person with any time of computer to go to Comp Pros. read more

Comp-Pros - IT Services & Computer Repair Near Me - Los Angeles, California

Andre is so helpful and knowledgeable, and has helped me many times with computer issues. I am so happy to have Comp-Pros computer repair to go to, as I am not too tech savvy. Thank you Andre read more

#1. Good professional service. I came here to get a damaged laptop repaired and it's as good as new! #2. I really liked the fact that Antonio spent the time to research the value of the laptop to assess if it will be worth to repair and his advice was spot on and very helpful. We must support small family run businesses like these read more

I am completely devastated by what happened to me by this company. This is lengthy, but worth the read if you are taking your device to them. I took my laptop computer here over two months ago. I brought it in for a very simple issue: one key that was not working on the keyboard. 2 months later, I went to pick up the computer and was told that while the technician was trying to remove the keyboard from the computer the motherboard was impacted and my computer no longer works. He showed me my computer and it was in pieces. But BEFORE he fully explained this to me, he charged me $260 and gave me a laptop that looked just like mine, and mumbled something about all the time it took him to fix my laptop. I didn't fully understand what he was saying because he was complaining somewhat incoherently and going off on tangents. It wasn't until after I paid and as I was about to leave that I looked down and saw a chip on the computer he had given me that wasn't previously there. I then asked him to clarify what had happened and after several attempts, he explained that as he was trying to replace the keyboard, he impacted the motherboard and my computer was no longer useable. He then took it upon himself to purchase a used computer that was similar to mine. He did this all without ever calling to inform me of what had happened to my computer (despite me reaching out several times for a status over the course of the month) or even calling to ask me what resolution I would be open to. I was FLOORED. When I asked him why he didn't tell me what had happened before trying to conceal it and pass off a computer that wasn't mine as my original laptop, his response was "I didn't want you to freak out." I was calm. I told him that what he did was unprofessional and that I would not have agreed to accept a used laptop. I explained that I have no idea where he got the computer from, that I have no intention of using someone else's computer, especially since I do not know if this used computer has any problems. He agreed and said that until the computer is used, there is no way of knowing if it has any issues, but that he knew of no other solution. He offered a 60 day warranty on the computer. I could not believe this was his idea of a fair resolution. I asked him to refund me the $260 I had paid and he said he would not, because what I paid for was a new keyboard, and that is what he was giving me. Again, FLOORED. I asked where he got this laptop from and he said from the internet. He said it took him hours to find a computer similar to mine and he admitted that the true condition of the laptop was not known and would not be known until it is actually used. The cherry on top: When I checked my computer, a significant amount of my data from the computer was missing. He had no explanation for why this was, but confirmed by comparing the data usage that in fact data was missing. I left my computer there and I was assured that the missing data would be recovered. When I returned some 3 or so days later, the data was not recovered and the tech didn't know why. I took the imposter computer home that first day because I wanted to ensure that my data was safe while the external hard drive the tech asked me to bring in was being loaded. I told the tech that I had no intention of keeping the computer. I reached out to the owner in hopes that I could resolve this. I explained to the owner what happened and asked for him to pay for a portion of a new laptop (same model). The technician told me he paid $550 for the imposter computer. I asked the owner to take back the imposter computer and give me $700 to resolve this (this is only $150 more than what they allegedly paid for the imposter computer). I would be assuming the rest of the costs, which would be about $400 out of pocket. The owner even agreed with me that what the tech did was wrong and that he, himself, would not want a used laptop. The owner said he would not be giving me any money and that instead, they were willing to FIX my computer. FYI: My computer is in pieces. I have the bottom portion of my computer, which I have attached a photo of, but the tech refused to give me the screen to my laptop because he wanted to sell it. Unbelievable. I told the owner that I (rightfully) did not want his company performing any work on my devices and that his suggestion was confusing given the fact that his technician had told me that there was no way to fix my computer, which is why he purchased this imposter computer without my consent in the first place. Why should I trust these people to work on my laptop after all of the shoddy work and dishonesty? 1. You demolished my computer 2. You lied about demolishing it 3. You tried to pass off someone else's computer as mine 4. You told me that my computer could not be fixed and now you are saying you will fix it....Shall I go on? I am so upset I don't even know where to begin. read more

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There's a reason Comp-Pros has so many 5-star reviews. I, too, had a superb experience in dealing with them. HP lists them as an authorized repair partner, so I reached out to have them repair the tracker on my HP Spectre notebook. They provided awesome and outstanding service! My HP Spectre was repaired perfectly and even delivered earlier than expected. The price charged to me was reasonable and fair. I would most definitely recommend them. read more

So I had never needed work on my computer that stumped me so I was very nervous. But the techs at comp-pros were extremely helpful and fixed my issues with my SSD. Thanks!! read more

They helped me replace my desktop's power supply after it sparked and died. Pretty scary experience and I had no issues with getting the work done and the machine has been running smoothly without any hitches! I did, however, wish that I had asked more questions about the type of part that was being replaced and if it came with a manufacturer's warranty (most likely not). I would come back again when I inevitably start having more computer issues. read more

It just keeps getting better with these guys. A few weeks ago I took my computer in to get a battery replacement. They did the job by appointment, which was great! Then, three weeks later the battery started to malfunction giving off a "Service Battery" warning. I called up Comp-Pros. They had a new battery available overnight. All I had to do was show up to do the repair. In fact, I tried to drop off the computer during No Parking hours and finding a parking spot was a problem. I called the manager and he came out to my car to get the machine as I pulled up. THIS IS GREAT SERVICE. My experience is great technical service and customer service second to none. read more

Antonio did an excellent job geetting my (relic) ACER SPIRE ONE back online !I I recommend this place. read more

My Notebook had some screen issues and being skeptical of different computer repair places, I decided to give it a shot here and wasn't disappointed at all. Kelly was very professional and friendly from the phone call to in-person visit. She was upfront and very clear about their PC repair services and also told me of how much would they charge if my notebook has to be opened for repairs. They took about 4 business days to get the video cable which is what Kelly told me and was right on target about that. Video cable in my notebook was the main issue, they installed a new one and since then my screen works fine without going blank when it's not powered on. read more

Comp-Pros - Inside the store - IT Services & Computer Repair Near Me - Los Angeles, California

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My laptop had physical damage. The tech said he could replace the part and it would cost $200. But he also mentioned he could do a cheaper alternative at half the cost. I liked how he took this approach, which showed he was looking out for my best interest. Plus he took the time to explain to me why it was damaged and how it worked. He didn't pressure me into a transaction at all. read more

Andrey is a great guy, cares about his customers and gives you good advice. He was unable to retrieve my laptop data (HD critical h/w damage making data irrecoverable); but did his best, did not charge me, and recommended options to prevent future issues. Will go back to him if I get another computer issue. read more

I went by this store to fix my laptop and IPad, the service was great!!! Andrey is truly amazing!! He is kind, patient and very professional! He fixed my computer and IPad quickly and answered all my questions in no time! I highly recommend this store and Andrey! I would no doubt will come by again next time if I need advices or fix my computer/iPad! Thank you very much again, Andrey!! read more

I just had another great experience with Comp-Pros. I've been using them for six years for all my laptop issues. This time I had a problem with encryption on my laptop which I had never installed. Andrei (always great) went beyond the call of duty and spent time figuring it out, all just because I had been a loyal customer. Thank you, thank you! read more

I have many experiences got my PCs repaired by them even though some are from other famous shop gave up to fix the issues. Yea, I believe everything I brought here came back healthy as like brand-new. Might hard to believe for some people, but it keep happening to me for many years since I visited first time probably more than 10 years ago. read more

First off I'm gonna just say it and get it over with so I can concentrate on the rest of this... Allen is very attractive...I'm sorry but that's just the truth...even i can admit that...lol So I've been contemplating for a couple months for someone to run a Search engine optimization to drum up more customers for my tutoring job. I finally came across Computer Professionals through a friend. After speaking over the phone with Allen, he assigned me an account executive to take me through the different package options, and what fit my budget best. I explained to Yasmin (my account exec) how i meet clients and the kind of business and subjects I teach and all the things I offer. She was really nice and sweet and helped me with all my issues. Fast forward 4 months. I'm constantly in touch with Yasmin. She's always really courteous and responsive to all my questions/emails/calls. She gives me a monthly report after every month showing the progress my business is making, the traffic to my website, and a whole bunch of other stuff that I don't understand -tech mumbo jumbo. But the best part is that I really am seeing a good amount of progress with my website and the new clients i'm getting. Allen helped me organize my leads to track where they come from. And since then, im getting more and more business from online searches through my SEO campaign. I'm grateful for the boost in income and I'm glad I took a chance. It was great working with Allen and Yasmin, and it's always an added bonus that they are easy on the eyes...just saying :) read more

Needed a bunch of data from the hard drive of my MacBook Air 2015 when my logic board died, and I didn't want to pay Apple $500 to fix the whole computer. Because I knew that all I needed was to copy data from my SSD, they waived the ~$60 diagnostic fee. I paid $65 to get all my data restored from my old laptop to a new one, and it was an extremely quick process, taking about a day. I had been looking up how to do it all myself online, but for my model it required buying several adapters and tools, and I'm not at all hardware-savvy. It'd probably be cheaper to do it yourself but ultimately (for me) not worth the anxiety and hassle. Comp-pros was super worth it since I was freaking out about the valuable stuff I needed for school and work. Thanks! read more

I've happily used Computer Professionals personally and referred them to clients & friends for laptop repairs, Macbook screen repairs, office networking, data recovery, SEO, and web development. So when my Century City-based client's laptop was experiencing technical difficulties during our lunch meeting at Gulfstream, I walked him right over to the new kiosk they have across from Wetzel's Pretzels, and they took care of him right away. These guys are super customer service oriented, so I always get friendly faces, detailed updates on any work I have done, reasonable prices, and prompt service. And these are exactly the things that my friends & clients have raved about too. Thanks again guys, for making me feel like I have technical support anytime I need it! And for taking such great care of everyone I refer to you! read more

I've kinda teeter-tottered between 4 stars and 5 stars with this one... I had two computers that I wanted Allen to take a look at: One (old) MacBook Pro and one (really old) Sony Vaio desktop. The Mac would power on but I couldn't get the OS to boot. The Sony just wouldn't power up. I pretty much just wanted to get the data off of the hard drives and be done with both of the computers. Allen said he would take a look. Because I was living in West LA at the time I called him, he offered to swing by and pick up the MacBook which made it super convenient for me! My Sony Vaio was in the South Bay so I dropped it off at his office. Allen would call often to give me updates regarding the status of my computers. It was especially helpful if he found he needed to order a new part or perform a procedure that would cost extra. It's nice to gauge how much service might cost me so I'm not surprised later. In the end, the data was not recovered from either computer. Sad trombone :( ...BUT, Allen explained exactly what was preventing the data from being recovered. The MacBook had a certain type of disc error. Data recovery is still possible however it would involve a process beyond his services. He would refer me to a company that would involve engineers and a vacuum sealed room essentially costing about a grand. I didn't need the files on there that badly. The Sony Vaio had an issue with a part that prevented it from powering up. Because it was a super old computer, Allen didn't have the part nor the ability to purchase the part to recover the data for me. But he did recommend me to a place that specializes in data recovery for a flat rate so hopefully I will have better luck there. To sum it up, service was great! I thought about docking one star since my data didn't get recovered but it would be unfair for me to penalize them for something that was beyond their ability. I'm actually quite grateful that they didn't try to do anything further than what they are experts at because it could potentially cause more damage in case I do take it to the more expensive experts. And Allen DID make it easy for me by providing me his expert referrals so less work for me. In all honesty, if something were to happen to my latest computer (knock on wood), I would take it to Allen. It's official, I have a computer guy! So if a friend ever says "aww crap, my computer broke!" I could say "dude, you should totally call up my computer guy!" :D read more

Very good service..even a better job. I am very peculiar on who I let Touch by computer the contains every single one of my company's files. Super important stuff in my world. And they were able to protect it copy it secure it and transfer it without incident. read more

Always so helpful, friendly and kind. I can't count the times they absolutely saved my life with their service and saved my laptops life! I can more than recommend this place!! read more

I highly recommend Comp-Pros for fixing computers, I had a bug that basically froze my computer and my computer guy said take it to Comp-Pros. I did and I told him what the problem was and they said $150.00. They are very fair and I would take my computer to them if I had any other problems. Irv Steinman read more

I'm giving this review for Comp Pro's great customer service. I had a Macbook Air with a water spill. I dried my laptop for two days without turning it on. After turning on and working well for two days afterward, my laptop would not turn on again. The tech told me it would be about $350-$400, with a 50/50 chance of working. There is a $65 disassembly and diagnostic fee. I agreed to proceed. I was later told that my laptop had extensive water damage, and it would be $450 to repair. Since I'm a student, I asked for a discount, dfand got it down to $405. Panta, the store manager, later called me to tell me that my computer would need its logic board replaced because the cleanup did not work. This replacement would cost $550, and Panta quoted me at $510 for everything that would be done: water cleanup (that did not work), logic board replacement, and installation of OS. I am definitely not computer savvy, but this was definitely cheaper than then $750 I was quoted at the Apple store (which I believe is the price they quote to all people who come in with laptop water damage). As a broke college student with limited computer knowledge, I weighted the pros and cons of getting a new laptop versus investing in an old one. Ultimately, I didn't go through with replacement because I was afraid other problems might pop up later in my computer (which, who knows, may or may not have happened). At this point, Panta told me that since the repair did not work, I would pay $65. I thought this was extremely fair. She also told me that my computer would be ready the next business day. I came in one business day later under the impression that the laptop was ready, and the tech told me it wasn't ready. At this point, I felt frustrated. Panta gave me a call later and told me she was extremely sorry this had happened, especially since she knows how this process may have been frustrating to me, and told me she would waive the $65 diagnostic fee. I definitely didn't expect this. Comp Pros called me later to tell me that my laptop was ready, and I came by. The tech asked me for $65, and I had to tell him that Panta had waived the fee. He then called her and confirmed. Overall, I think the business could improve communications between their managers and techs, but the way that Panta handled the different situations was extremely understanding and professional. I would definitely recommend Comp Pros to others. read more

Overall A+ service. both gentlemen who assisted me were knowledgeable and courteous. Quoted price over the phone matched price at time of payment. Couldn't ask for more. read more

I just have good words for this place and for Antonio and Andrey. I went the first time with a mining motherboard that was driving me crazy. I usually build my computers and mining rigs but I couldn't figure out how to make this one work. Andrey and Antonio were amazing and they fixed it for me. I brought it home and it wasn't working who knows why, so they took a second look next day and they fixed it and made sure that all was working well. Antonio also replaced the thermal pads of one of my GPU's and now I'm very happy with the final result. I'm sure I'll be back. Those guys were very nice and they answered all my questions and doubts, the customer service was excellent! and the price and time they took was great. I'll be back if I need more help with something and I would absolutely recommend this place to any body looking to fix their computer or upgrade it. read more

Antonio was incredibly helpful, smart, professional and nice. He diagnosed the issue with my laptop and ordered the necessary parts. It was going to take a some time to arrive and he let me borrow used parts in the mean time. Decently priced repair and great service. Would go back. (Much better than the pesky apple store) read more

These guys are life savers!!! They fixed my computer twice and did an amazing fast job and are always super nice and friendly!!!! 100% to recommend!!! read more

Great experience! You can tell this guy has a lot of experience. I brought in my PC that was BSOD after installing new RAM cards / some other things and he plugged it in, helped me figure out what was wrong for about an hour and didn't even charge me. Highly recommend and he's funny too. Note: the store is on the second floor even though it's unit 301. Thank you! read more

Felt good about leaving my computer here after speaking with Antonio. He was able to get back all of my data back after it crashed.

I was not impressed by the one time I used them. I brought a desktop and laptop to get repaired. After two weeks of no word from them, I had to call several times to get them to fix things and give them back. The desktop needed a new hard drive and was straight forward but my laptop, which was brought in for a charging issue, came back with the keyboard not working very well, the rubber feet missing and none of the screws seem to be flush any more. I won't be back. read more

Wowwww!!! I had an amazing experience at comp-pros. The service of work is outstanding . Especially the customer service was so friendly and helpful. They helped me boost my sales for my website and also helped me to design my website. I will definitely refer you guys to all my family and friends. Thanks comp- pros. read more

I hired a kid from Craigslist to help me install new hardware and drivers, sadly the kid didn't know how to finish the job. I called Comp Pros and they got me sorted in just a couple of hours. Great service at reasonable prices. read more

Great service by Gina and Tony. They quickly replaced the part, and were very friendly. Thank you, Guys!

Really good service! They over-delivered on what we'd asked for and provided some extra fixes at no cost. Thank you so much!

I had a problem with my Mac. I couldn't use it. No one else would fix in right away. It was going to take days to repair anywhere else. Andre is fantastic. He figured out the problem, and got my computer back to me in three hours! It works great. I cannot recommend this place enough. I was on a deadline and he saved the day for me. Very reasonable price. A good friend recommended Andre because she had the same terrific service. I've used a few other places on the Westside over the years. Comp-Pros is far and away the best. Great service, reasonable price. I will go here immediately if I have another problem. read more

This was the second time working with Comp-Pros. Gina took her time explaining to me what the repair was going to involve and was very patient answering all of my questions. Antonio and Andre' are very knowledgeable and fast as well. read more

Gina and Antonio at Comp-Pros were up-front about what they could and couldn't do and how much it would cost. They made no promises and delivered above and beyond expectations and faster than expected! Thank you for saving all of my data, you are life savers! read more

Great job! My laptop screen broke and they replaced it in less time that I expected. They also replaced the battery which helps it hold a charge longer. Friendly staff, great service read more

CompPros provided excellent service from beginning to end. Pricing was fair and reasonable. Good turn-around time. Brought 2 laptops in for repair and now they work faster than when I first bought them! Seriously! These guys know their stuff. Very satisfied customer and trust their work. As an older female, I am wary of being taken advantage of, especially when it comes to computers. Will be bringing in my desktop next for them to fix that, too. read more