Clarine was a great host. I appreciate how she took time to help me. The place is very small since its inside the mall. read more

This is the best MAC Cosmetics I've ever been to! I asked them to give me a Diva Glam look because I was auditioning at Trunks in West Hollywood. They made me look so good! I even bought the Ruby Roo Lipstick. Thanks for making me look like a true diva! I got the job as a dancer because of MAC! :) read more

MAC Cosmetics - After my makeover! - Makeup Artists Near Me - Culver City, California

I believe her name was dusty rose.....if I am correct let me tell you! She was amazing, she helped me find my perfect shade of foundation and gave me a lot of tips! I never been color matched so perfectly and it was literally on the first match! Besides being a makeup genius she was also very kind! read more

I was shocked by the rude customer service received from Jacqueline. When I entered the store she glared at me as if I was a bad smell. She appeared unhappy to be there. After ringing me up, I had to ask her to enter my information for points. She then had to cancel the transaction and ring me up again. She asked me if I wanted to donate to the Trevor foundation. I said no. She then walked away to help another customer while I completed the transaction on my own. She then came back after I was done to give me my makeup. I then asked what the charity was about and expressed my regret in not donating. Instead of offering me other ways to make a donation, she berated me by saying "YOU SHOULD HAVE ASKED BEFORE COMPLETING THE TRANSACTION"! read more

I was browsing around and then I realized I needed a foundation. The lady with the red nails (i forgot her name haha) was amazing and shade matched me. I never really got shade matched before so she made the experience pleasant. Will come back soon. read more

Worst customer service ever at both of the MAC stores at the Fox hills mall. I should've stuck to the one in the Manhattan Village where they actually do an Amazing Job and are willing to help others. Now back to the Fox hills Mall. These women should really take note of their lack of empathy and take a look in the mirror to realize they are not above anyone. Karen E( name fits), decided to be lazy and not assist me, when all I asked her to help me with was my eyebrow because that has always been my weak spot. I sat in the store doing my own eyes because she didn't want to be of any assistance. I asked her for the items so that I could do my own makeup and she huffed and puffed the whole time. Wow! She complained that she couldn't help because she was busy and had an appointment coming in at 12, when at the time it was only 11:32. I asked if she could just help with my eyebrows only and it was a hard no. Not one single person walked in for 30 mins when I was there. MAC you can run your cameras back for accuracy. I purchased a lip gloss initially and then ended up getting a refund because why would I want to support an establishment like this. It's not a race thing, it's an lack of education, logic, knowledge and peer interactions. These women come to work for a check and that's it. Karen also forced another girl that was behind the counter to go on break so she couldn't assist me. The other representative left because she was told to, and returned with Starbucks, the top unhealthiest drink in the world. Please do better ladies, this world is not yours, and you will only be remembered by the good that you put out there. read more

I went in yesterday to get some powder, and got the most amazing customer service! Employee Rachel spent literally 25 minutes helping me find exactly the right shade, while deftly handling other customers who came in to purchase items at the same time. Highly recommend this location!! read more

I didn't have to make an appointment to get my makeup done on time. My make artist was Ro. I had to get my makeup done to go to my company's holiday party. I had lashes done as well as makeup. Ro gave me some suggestions and did a fabulous job. I received numerous compliments. The staff here are kind and considerate. I will definitely come back. read more

I tried lipsticks (several many) yesterday afternoon (8/1/17). I was looking for a berry-ish color. I ended up getting the one in the first photo (I think!) called Hang Up. The folks working the new MAC at Westfield were very friendly and had great suggestions (Thanks especially to Kristina!). They were super accommodating and encouraging of me trying on a whole bunch of lipsticks. I'll definitely visit again if I'm in the area. It looked like a nice big space and I would love to explore other items next time I'm there. I just happened to be on a bit of a lipstick mission. One downside I would say is that with the lights and everything (and a hot, muggy, summer day) it was very warm in the shop, borderline uncomfortable. read more

MAC Cosmetics - Cremesheen lipstick in Hang Up. - Makeup Artists Near Me - Culver City, California

1/14/21 I returned 2 unopened items that I purchased on 1/10/21 at a different location because I wanted to take advantage of the $30 off $100. I ordered online also because of the free gift. If I had known I would be treated with such disrespect I would have never gone to this location. I wish I knew his name but he was so rude. 1. He said he normally does not accept returns over $30. I don't know if this is a fact or not. I was able to return these items but was given such an attitude the entire time. Such bad behavior and the level of disappointment in a human being. 2. He said even though these were probably never opened he proceeded to toss them in the trash in front of me as if I was supposed to feel bad for returning something. I understand it's covid but I'm not satisfied with my purchase. 3. He told me I should've gone back to the location to return my items. I don't know if anyone else had problems with returns at different locations or if it's policy. I'm completely shocked and he makes me not want to go to in any MAC store ever again and now I'll be ordering online If he's the manager of this location he needs to be retrained on customer service and their policy. He is unprofessional and I would be ashamed to have someone like him representing Mac cosmetics. Lastly I had my scrubs on and he made a joke that I didn't find funny at all. The whole time there was just awkward. Have you ever laughed in an uncomfortable situation, this was it. I hope to never see this person again. read more

I love this Mac store!! I walked in wanting some advice on what to use on my brows to achieve the look I wanted. Erika was so nice! She helped me and then some! She didn't push product on me but she helped me with my brows and also gave me some tips on how to enhance other features of my face. She was beyond complimentary. Can I say now all I have to do is my eyebrows and people think My face is beat. Thanks Erika! ! Everyone in this store is friendly. The environment is welcoming! This is my favorite Mac store to visit!! read more

MAC Cosmetics - Makeup Artists Near Me - Culver City, California

Kristina at MAC is truly phenomenal at what she does. Her customer service is outstanding! And surpassed my expectations! She took the time out of her day to help teach me how to apply makeup to my face and educated me about certain products to use for my skin ! She also did an Amazing job on my Makeup for my date ! Everyone complimented me ! Now with her help I feel absolutely comfortable with knowing I can go home and do my own make up with confidence! But I will continue to keep going only to Kristina! I hope everyone that reads my review please go into MAC & Definitely Ask for her , guaranteed you will not be disappointed! SHE'S amazing read more

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I literally made a yelp account so that I could give "V" her well-deserved 5-star review. Back in college, I also worked in cosmetics but whenever I would go to any MAC Counter, it felt like I was scanned from head to toe and not worthy of being there. Sometimes a girl just wants to have a day off and not wear any make up! V was the exact opposite of this experience. She turned around every negative experience I ever had with MAC and I swear, she always remembers me whenever I go into the store. She even remembers me when I've changed my hair! Her customer service is out of this world and I love how warm and welcoming she is to everyone who walks in. Cosmetics can be really intimidating for people, so I think it's great that MAC Culver City has someone who makes you feel ok not knowing everything and is willing to teach. Every time I walk by the store, I pop my head in to see if she is working. read more

I love this MAC store, more than anything cuz the employees are awesome! They make you feel awesome and are super helpful. I went in needing a new foundation cuz my skin has been feeling dryer lately (when usually I'm super oily). I was helped right away and kris was phenomenal. He helped me pinpoint exactly what my skin needed and ended up helping me find an answer to my problem: new primer and water weight foundation with a finishing powder. He took his time with me and didn't make me feel rushed, even with the store being busy(I went on Saturday) Thank you so much kris! read more

Where do I begin...came in here to get my makeup done as close to a gypsy look as possible for my Halloween costume. As soon as I walked in I was greeted by Erika. She was actually the one that ended up doing my makeup and hands down I am soooo glad she was my makeup artist. She was super friendly and down to earth. I right away felt welcomed by her and comfortable. I felt like I was getting my make up done by my friend. She makes sure you like the look and everything looks great on you, she goes above and beyond. Erika explained the look she had in mind for me before she started and made sure I was going to like it. Her make up skills are A1! Ended up dressing up as a gypsy for my Halloween costume and I got soooo many compliments at work for my make up. I will definitely be booking in the future with Erika. read more

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Alright, alright, alright*Mathew McConaughey Voice* I'm writing this review at this location because my Artist transferred from Manhattan Beach to this location. But I'm going to write about my overall experience, the brand,the ambiance, the employees and last but not least what I didn't like about my experience. Employees: Upon entering, I usually play coy, as if, I am stocking my ex and hoping he doesn't see me. Meaning I go in and peruse, see what's new and walk about... eeerrrrrr. Lol but it is so hard to do, that when the artists greet you, and they are so high spirited and happy to help you, I always come in and out feeling welcomed and it makes it really hard not to say Hi! And interact with them. So an 'A' to that. Brand: I have been using MAC since I was in middle school, I am now in my mid 20s and they still don't disappoint, I like the fact that you can go to this level cation, as well as, other MAC stores and get what you are looking for, depending on the product of course. Ambiance: Now that's hard to put a pin in since it is one of the most busiest MAC I have gone into, so, if you want one on one, make an appointment or go in on a not so busy night or day. What I didn't like: Are you ready? I didn't dislike anything, sorry to disappoint you. My artist, Honey-booboo, is always amazing bless his heart. The end. read more

I walked in for a quick set of lashes (those #7s, man!!) and within seconds, Christina had already made me forget about me previous experience there. She was so funny, friendly + helpful and, even though I didn't need a full face, she happily assisted me with blush, lipstick + a few more options to complete my look. She didn't press me to make an appt, but simply offered the option + told me to come see/call her w/ any other questions or concerns I had. She's so courteous + knowledgeable, I'll def be going back (esp. when I lose my lashes again ‍). Thanks!!!! read more

Yuri is simply the best!!!!!! She is a complete professional I ran in here with all of my trouble... I let her use my face as a canvas... The theme is who's that girl read more

MAC Cosmetics - Makeup Artists Near Me - Culver City, California

Christina was great at doing eye demo at the mac store. The customer service is wonder.

Kristina did an awesome job on my makeup and even taught me a few tricks. She was able to replicate a look from a picture I brought in, and teach me how to do it on my own! I definitely plan on going back to see Kristina for more makeup tips! Thank you Kristina! read more

I love coming to this MAC store. On my last visit, Valentina was such a huge help with my makeup and skin care questions. She is talented, skillful, and well-informed. Mostly, I appreciated her patience and honesty. I will definitely be coming back to this store. read more

I made last minute plans for a night out with my husband and decided to try MAC for some last minute makeup. I went to the El Segundo plaza location and was basically turned away because it was a Saturday night and they were all booked. I decided to give it one last try and headed towards the MAC store in the Westfield Culver City Mall and to my surprise, I was greeted as soon as I walked in by Kristina. I inquired about getting my makeup done and she sat me down to find out a few details on my plans and what type of look I was going for. She was extremely pleasant and relatable and I loved our conversation. She stopped a few times to help other guests but always returned in a timely manner and apologized for having to step away. I definitely recommend this location and I am happy an actual store was added to our community. If you are in the area, stop by to see Kristina and the other fantastic artists! I will definitely return to this location. Loved my red lip, lashes, and smokey eye! read more

After running around the mall like crazy to find a outfit for my birthday. I decided to check a few make up counters to see if I can get my make up done last minute. I walked in the MAC store and was greeted by Kristina she was so sweet. I told her I needed my face done for my birthday dinner, and she was able to help me right away. We went over my skin type and the type of look I was going for and after that she worked her magic. I absolutely loved the way my eyes looked. Kristina made sure it was a pleasant experience, I even learned a couple tips I can use in the future when I want to practice doing my makeup. I plan to come back for one of the one on one classes. Thanx Kristina for helping with my birthday glam! read more

I loved the customer service in this store!!!! Especially how awesome Kristina was , I normally don't leave reviews but she was awesome, helped me as soon as I walked in and did my shadow to help me out and it came out amazing!!!!!! Best customer service , I came in to buy lipstick and eyeshadows and she helped me figure out exactly what I needed for my Halloween look thanks a million Kristina read more

Great MAC store!! Everyone is friendly and helpful. More importantly they know how to do GREAT makeup on people of color. I am very particular about color choices and Summer did a phenomenal job of color matching Foundation and Lipstick. I am very, very pleased!!!!!!!! read more

MAC Cosmetics - Makeup artist Summer and myself - Makeup Artists Near Me - Culver City, California

I stopped by this location today not looking for anything in particular. I suppose I dropped in for something to find me. A wonderful artist named Kristina M. approached me and asked if I needed any help with anything. We began talking eyeshadow, and I asked her a series of questions about makeup application and products, and she graciously answered each of them. She even did a quick makeover for me and I ended up purchasing all the products she used on me because she made my face look so fantastic! The artists here are SO helpful and I never feel rushed when I drop by. This is now my go-to MAC location. read more

Cyrus was awesome!! So knowledgeable and helpful and made my experience amazing. Only going back for him!

I'm a long time MAC consumer and have been using it for production purposes for years. I'm in the process of moving to a new area and am excited to see there is a location near by. I visited this location last weekend with several items on my shopping list (yes, I'm that person) and several were unfortunately out of stock, but both the artist and manager went above and beyond during a busy Saturday rush, to try to help me find my products or a potential alternative. Customer service makes all the difference for me. Needless to say I appreciated it and will be back... I'm sure many times! read more

Jessica made my life everything. I am very new to lipsticks and she sat with me and tried over 20 colors until I felt comfortable and ready to buy. If you see anyone at the store you must be Jessica! read more

Macy Culver City ! I ove love love rose Reyes I've been going back and fourth with finding the perfect match and she has found my go to everyday match I couldn't be happier and she's so sweet and nice ! She definitely knows how to do makeup :) read more

My 14-year-old daughter needed help. She is strawberry blonde and has blond eyebrows that are too light to see. We asked for help from the friendly staff, who came to our rescue. She was treated like a queen. Sat down at a beauty chair and was shown how to apply and sculpt very subtle eyebrows. They even had an eyebrow palette especially for strawberry blondes! We loved our experience! read more

Erika is a super talented makeup artist!!!! She is professional, attentive and a great at multitasking! She beat my face up!

I was recently there last friday the 14th and had a great experience! I was helped out by Erika, she was amazing i went in looking for a foundation and it only took her 1 try of foundation to get my color !! She was very helpfull didnt rush me through.. i was happy to soend over $100 in this store read more

I went to Mac recently and I was looking for a new foundation and Erika helped me through everything. She was not feeling good but she still had a smile on her face and helped and answered all my questions I'm getting my makeup done with her on Saturday the 7th and I can't wait. She's so pretty and I know I can trust her on doing my face. Today I got my makeup done by Erika bomb ass job however the manager named ELL is a bitch and has a attitude she ignored my question when I asked for Erika thought it was just me but another Hispanic woman asked me are you waiting as well told her yes said that the same manager treated her like shit I said oh yea she treated me the same way. This person ell knows nothing about CUSTOMER SERVICE I hope the bitch gets fired her work is horrible because the client she did was unhappy and the woman I talked to said ell work looked horrible so bitch ain't shit . Erika great job she is my now go to read more

I have never worn make up in my entire life I was cleaning out my closet turned around and came up too fast hit The right side of my head on the The door frame right above my eyebrow which caused me to get a blackeye my children and I were due to take Family pictures I was going to cancel the appointment and my daughter decided to treat me to getting my makeup done at Mac that's where I met Valentina when I tell you she was amazing she Please believe me she made me feel so comfortable had an awesome disposition personality over-the-top caring and listen to me which was important considering I don't wear make up she made my experience so great I now want to wear make up LOL I asked for something light and natural she gave me exactly what I wanted with no evidence of the blackeye you guys when I tell you Valentina is Amazing at what she does please believe me she was patient she worked with me and understood I was stepping outside of my comfort zone when she was done I felt beautiful and confident the make up was stunning I got so many compliments Valentina knows exactly what she is doing doing make up is definitely her calling please go see her when you want your make up done for any event or just because I guarantee you you will leave happy keep in mind the store is not located in Macy's it's on the bottom floor near pink thank you so much Valentina and by the way my pictures came out great! read more

David helped me and I am so pleased! He listened to me, and I finally have a lip stick and pencil that I love. So often I purchase make up that the sales person likes, only to get home and not like it. Thank you David for listening and helping me out! I only wish I could remember the name of the powder you used on me to make my make up look fresh again! It was great, I'll come see you again soon. read more

Extremely disappointed in the type of customer service I have received in this establishment. Was not greeted when I came in. Four employees around the cash wrap talking amongst each other. Walked around, picked up items and No Help. I have visited other M.A.C stores and I can tell you that I will be going back to those stores where I know I can receive amazing customer service. read more

What a happy place! Christina went out of her way to make me and my mother feel special on Saturday. The store was super busy but she and the rest of the staff were just lovely. Thank you so much, Bruno Mars was pleased read more

Erika was so amazing and so helpful !! I have never worn make up and she was so patient with me and taught me how to do my brows!! I am completely satisfied and her customer service was amazing... i walked out feeling sooo beautiful and Kristina was soooo helpful this is like the best MAC ever!!!!!!! Yaaaasssss read more