I have become a diehard Ultq fan, and you will probably never catch me shopping at Sephora again. In comparison, their customer service and welcoming staff run circles around their main competitor. Today I purchased a couple lip products which were easy to find since the store is divided by brand and product. I was also thankful to the staff for helping with perfume recommendations as an inexperienced buyer. For your next makeup, hair, and fragrance need, I recommend this location. read more

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I came into the salon for a haircut with thicker long hair and asked for layers but to keep the length and she chopped off half my hair leaving me with very thin hair and not what I wanted at all. I am very disappointed and sad at the results. Plus they charge $27 for a blowout on top of the haircut which is usually included at any other salon. I am very upset with my hair. read more

I was on a mission when I went for hair paste. I don't like big stores like this because I have no clue where to start and quickly get overwhelmed. Well, a lovely young lady, Asia, immediately greeted me and asked me if I needed help, which I did. I explained what I was looking for and she took me straight to the section. We discussed the options and she suggested one that she actually uses. I also ended up finding a product that I hadn't been able to find for the last couple of years! Another very pleasant young lady rang up my purchase and off I went, a very happy customer. I definitely recommend shopping here for good service. I was in retail for decades so I do appreciate it when I get it. read more

This is a large store and fully stocked with merchandise. I was looking for the newly released shades of lipstick Most of the stores I went to were sold out. This location did not let me down. I didn't come when they had the sale on all of the other shades of lipstick. I also needed to replace my bottle of WOW hair heat protection. I was able to purchase both items and not stand in a long line nor pay for parking at this location. The parking is free and easy. The coupons are a great savings. Don't forget to use your points. read more

Ulta Beauty - Hair Salons Near Me - Los Angeles, California

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DO NOT go to the salon here. In fact don't go to this location at all if you are of color, they were very racist to me. Wanted a haircut to fix the mistake from the last two places, just blend the chunky layers... Maria Paloma de Luz was the "master" stylist assigned to me... not only did she not blend anything, she put something caustic in my hair that changed the texture of it... it started breaking off and was all frizzy for months after (only to be made worse by another "radical" salon after that i was recommended to in long beach). I also got RINGWORM on my neck because she used a dirty towel, my hair now has a strange smell too. I've had 3 horrendous stylist experiences in a row in LA and i plan to take it all to a detective because they must've been in cahoots or something... in the moment you trust because they are a professional place but then the weird things start coming to mind after.... i've had several racist experiences like this when it comes to beauty services in LA... from tattoos to hair to lashes... it's not me because if it was i would say this about every place, it's a select few with shared distinct attributes for some reason...which unfortunately makes up a lot of LA. this what happens when you speak on social issues even in a "progressive" place... i'm a local of blended indigenous descendency/asylum seeking migrant, i was born and raised here, never had this many *consecutive* issues except the last 6 years. i expect some type of aggressive backlash after posting this, ill keep track as proof. someones watching me. again DON'T go here and definitely do NOT get your hair done by Maria, she is a white mexican woman. read more

I had such a wonderful experience at this Ulta location. Beno helped me and she was absolutely amazing. She gave me the most beautiful blowout, and I left feeling confident and pampered! She also took the time to explain the products she used and recommended some new products based on my hair type. I ended up purchasing a couple of the products she recommended and I'm so glad I did because I ended up loving them!! She was knowledgeable, friendly, attentive, and genuinely made my first experience at the Ulta salon a great experience. I'll definitely be coming back and asking for her again. Thank you for making my visit such a good one read more

Made a hair appointment , stayed in traffic for an hour and a half . Called in advance to say I was running 10 min late ,which they said was fine . Just to show up and get told the appointment would take too long and she (the manager hair stylist ) needs to be out by 830.. If there was a time constraint why didn't she reach out in advance to discuss the details of services , or perhaps mention that when I say I'm in traffic and running late . Why wait until I do all that just to arrive and get told it can't happen today? So disappointed in this experience , will definitely not return . read more

Please do yourself and do not come here at all if you need your hair cut. The employee was very nice but she could have just been honest and said she didn't know how to perform the hair cut cause this the worst hair cut of my life I showed her pictures and she gave me NOTHING to what the image appeared, gave my hair no shape and thinned it on and on top of that gave me the worst blow out ever it looked like I just rolled out of bed if my hair was not built for the blow out or that hair style I would have preferred she was honest with me and I would have gone home she asked if I liked it I was scared to say no bc if she tried to fix it she might have ruined it more I ran out of there asap! She's a very sweet person I don't want her to get in trouble Ulta please provide better training to the employees or make them take a test to prove they can cut hair because this is horrible I don't even know what to do read more

The sales associates are very kind and helpful, but the managers are rude, rushed and very self important.

I had such a great experience thanks to Ricky! I came into the store looking for a specific item, but another employee told me they no longer carried it in the store. While I was checking out with the other products I had picked up, I mentioned to Ricky that I had been looking for that item. Instead of just assuming it wasn't available, he took the time to check the system and was able to find exactly what I was looking for. I really appreciate his willingness to go the extra mile to help me. His knowledge, professionalism, and excellent customer service turned what I thought was going to be a disappointing shopping trip into a great experience. I'm so happy I was able to get the product I needed. Thank you, Ricky, for your outstanding service! read more

Huddled around the cash rep. Came into today and asked if they had stock of a product she said was it out on the shelf, looked at her completely shocked, I asked if she could check, and she just asked me everyone else if they had it without even checking. Then I was looking at Tik Tok and said it wasn't out - but did not confirm because the display was out . Extremely RUDE. Had a birthday gift asked which one I wanted without showing me the options. I genuinely am starting to hate Ulta employees because of how rude they are. read more

Souna is the best!!! You can tell she genuinely loves what she does because she's a perfectionist in her art on top of being incredibly kind and thorough. Thankful to have found her @ Ulta, MdR because I can finally count on a hairstylist that listens and makes sure you're happy with your end result. read more

Ulta Beauty - root touch-up, toner, haircut - Hair Salons Near Me - Los Angeles, California

Wonderful service at Ulta, the guest coordinator at Ulta salon, Tehya, answered all our questions and suggested services for my friend and I. read more

I went to get my nose on two new perfumes; one from Orebella and Nopalera but I couldn't find it. Everything was everywhere there's perfumes on one isle , three stands packed with sol de Janero so I had to browse the store at least three times and the employees were just chatting with each other or breezing by me. But they did ask another customer across from me if they needed help. read more

I have truly never had such an upsetting experience at any establishment. I needed to return an online order because the item, which was a gift, arrived broken. Since the store did not have the item in stock, I was told they could not process the return and could only issue a refund to the original purchaser. When I asked to speak to a manager, I later found out that all associates are referred to as "managers." The head manager, Kandy (whose name I only noticed later), told me I was "full of hate" and refused to assist me. I now realize the reason for this reaction was that I mistakenly referred to Kandy as "he." Kandy had a beard, and I had no indication that this was not the correct pronoun. While I understand the importance of respecting everyone's identity, I am disappointed that a large company would allow an employee to speak to a customer in such a manner. I approached the situation with no ill intent, and instead of handling the misunderstanding professionally, I was met with hostility and denied assistance for a legitimate issue. I hope this concern is addressed to ensure that all customers are treated with respect and professionalism in the future. read more

Ulta Beauty - The manager - Hair Salons Near Me - Los Angeles, California

Book a highlight /cut and toner hair appt with Maria p. Showed her my inspiration photo and came out looking like a 90's highlights on my head orange and yellow. So awful. Not only did she not take what I instructed into consideration she also left for her lunch in the middle of my hair session with foil in my hair with out even caring if my color was going to take effect correctly. Leaving me in the hands of a very inexperienced assistant. I left looking like a clown. I cried my eyes out for weeks bc I hated my hair. Never again will I return here. This stylist was careless, reckless, and sloppy. No type of knowledge on how to do hair. when I called the next day to see if she can correct the orange yellow highlight they said I had to pay for another service. INSANE after paying $300 for mediocre work. CANNOT NOT RECOMMEND THIS PLACE TO GET YOUR HAIR DONE. read more

I have been going to Ulta salons for over 3 years. This was my first time getting a "partial highlight" done at this location. Beware. You are just a number here. Every stylist here I see is trying to get everyone in and out like an assembly line. Worst part is that my highlight job was awful from the experience to the results. As you can see in the photo,the stylist (Maria C.) left an entire chunk out in the front of my hair! Are you serious? Not to mention at the beginning of the appointment she only pulled back only a mohawk portion to highlight. Never have I ever only had that portion highlighted for a partial highlight with my past experience with Ulta. Descriptions are stated the exact same when booking at other locations. The manager came over and they stated that this is their policy and only framing the face as well. Guess what, Nothing was highlighted around my face either. So now I have a chunk missing highlight in the front, and when I pull my hair up, nothing is lightened on the sides of my face. A partial highlight is for "Coverage for approximately half of the head"-nope not at this location. This was the biggest waste of money. I was never offered any water, and I was uncomfortable in the washing chair. Never offered a stool to support my feet as I was sliding down. As soon as I saw the results post wash, I left. Couldn't stand the results or the terrible customer service any longer. Waste of money and now I have to get it corrected. Did not meet my standards. Absolutely no excuse for this terrible highlight job, the photo speaks for itself. Update: Guest services at this location reached out to me and listened to my concerns. She reassured me that I was in fact correct and the team was educated/corrected. Caesar the district educator ended up fixing my hair. Unfortunate I had to come in and spend more of my time here but at least it was corrected. I truly hope the stylists have learned from this experience. I still will no longer come back to this location due to quality of the stylists and mistrust. Overall unfortunate situation. read more

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Kaela Did an amazing job dying my hair 2n Black from Dark Brown, was friendly, easy going and my hair turned out exactly how I wanted it. Highly suggest this location and Kaela! read more

I've been here twice even though I live a couple blocks down, and don't get me wrong I am always welcomed in, however never can find an employee on the floor. It is pretty hard to look for things sometimes and when I do see an employee they are always running around or try to avoid me it feels like. Cashiers are always dry and uninterested the only time they say anything is when trying to get you to sign up for the credit card. I try to avoid this location because of these reasons and I go out of my way to go to the Santa Monica location instead, much nicer employees don't waste your time here! :) read more

Popped in to buy some travel-sized skincare products. I feel like their travel sized section which is right by the cashier has grown which is very convenient. I prefer buying the smaller version of new products before investing in a full size. The store is bright, clean and not too crowded. I was able to find most of the things I was looking for but a couple were sold out. The employees were nice to check on inventory for the sold out items. read more

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My appointment for blowout was for 11:45 I get a call at 11:42 that my stylist in running 30 minutes late. Not cool. By this time I was already walking in. Ulta el segundo CA read more

Eileen did amazing on my dreads, one of the best workers. Will definitely be coming back!!

Came here last week to get my hair colored. Showed the stylist what I wanted (copper red) my hair was blonde with some brunette on top. Stylist said this was very doable and no bleaching would be needed. I asked multiple times so make sure that the photo I was showing was doable. I left the salon with a dark auburn brown. More brown than red. As well as paying about 100 dollars more than planned. The prices weren't discussed (just what I had booked on the website) and I felt pressured into a haircut that wasn't needed. I left and just kept saying to the stylist "it'll wash out it'll wash out" it hasn't gotten much lighter if anything it's more brown. And parts are even streaky. I very much regret going here to get my hair done. read more

I just redeemed my point for a supersonic dyson and the Ulta advisors were so friendly and nice! They told me about the Ultra credit card benefits that I wasn't aware of. I had to sign up! Wish I could write a review for Amara and the other young lady who helped me! They were AMAZING! read more

Ulta Beauty - Hair Salons Near Me - Los Angeles, California

This location is great. It's well stocked with tons of options! The customer service is stellar. I'm someone who takes notice when people welcome me into a store instead of acting as if I've interrupted their "paid" hang out time with coworkers! The store has free garage parking which is a bonus! Alyssa (cashier) was so bubbly and personable. This will probably be my go to Ulta Beauty store. read more

I love shopping at ULTA but today was not a pleasant experience. There are too many customers and the wait time was insane maybe over 20 minutes. There were two cashiers but this still took a long time and the customers were ridiculous. Finally when I just wanted to pay for 2 items my transaction took less than a minute. It shouldn't take 20 minutes just to pay for your items. As much as I love ULTA, I might avoid this location because I hate long lines. read more

I always have a great experience at the Ulta in Marina del Rey. Souna and Maria in the salon are fantasic! I highly recommend them. Victoria the sales girl is incredibly helpful, always remembers my name, and makes me feel genuinely welcome every time I walk in. Her product recommendations are always spot on--whether it's skincare, makeup, or hair care, she knows exactly what will work best for me. It's rare to find someone so knowledgeable and personable read more

This ULTA location customer service is TRASH. No one asked if I needed help. I finally found someone to asked if they had a certain makeup brush. The lady went to the back, but NEVER came to find me. I finally decided to check out and the girl states I found the brush, but it's pricey. I'm sorry I did not ask you for the price I asked if you had the make up brush. The price of the brush was $6.00. Nothing bothers me more when I asked for something people will proceed to tell you the price. I only go to this ULTA because it's close to my job. Do better with your customer service. make up brush the lady went to the back, but NEVER looked for me to give me the brush. read more

I made an appointment with Maria, the makeup stylist, after my Macy's makeup appointment was canceled last minute. I was going to a "black tie formal wedding" and I had never done this makeup thing before. Plus I don't know what was going on event wise in LA but everyone was busy. I was fortunate enough to get Maria. She was fantastic, attentive, and patient. She used the foundation I normally use and glamed me up perfectly. The false eyelashes she selected were comfortable yet "not over the top"! I felt beautiful and she was Amazing! If you have an event coming up please contact her. The price was reasonable and the service more than expected. She went above and beyond in professionalism and techniques read more

Love coming here to get my hair done. This includes a blow out, haircut, color and my favorite is Maria Paloma. All the other stylists are great too. The make up artists are also wonderful. There is a super friendly vibe and they can always fit you in! read more

I stopped into this location for the first time today. I had a gift card that I wanted to use. There were several items that I needed. The gal that helped me was super pleasant & helpful. She was able to help me with the items (lip liner, eye concealer, & translucent powder compact). It's always a good feeling when one finds necessary items. She was able to help me in becoming a member & registering for future rewards. All in all, an overall great shopping experience. I'll definitely be back in the future for my makeup purchases. :). :) read more

The salon receptionist Jenna is so sweet! I didn't get a confirmation for my appointment but she quickly and so kindly squeezed me in that evening with Maria Palomar- their star quality hair stylist!! Souna is also an awesome hair stylist. Great experience at the salon and highly recommend! read more

Eileen is FANTASTIC! This was my first time going to a salon to have someone else do my hair, it's curly frizzy and unmanageable most days. Eileen cut colored conditioned and STYLED my hair perfectly! I'm amazed! She even took the time to show me the easiest ways to maintain the styling, and recommended some shampoos and conditioners that are a GAME CHANGER! Not to mention I came in pretty frustrated from and unrelated issue and wasn't the nicest to begin with, but she was so sweet and listened to me and calmed me down. I WILL BE BACK! read more

Kandy and her team are why I'm a repeater customer. Helpful, talented, knowledgeable!

This review is specifically for Eileen B. I just want to say what an amazing colorist/stylist she is. She goes above and beyond. I gave her an idea of what I wanted, not only did she nail she exceeded my expectations. Absolutely love her! read more

I came in last night for a partial nightlights with Maria Palomar. I was extremely nervous given all of my bad experiences with hair salons in the past. Maria worked magic on my hair from the highlights to the hair cut! It looks exactly how I like my hair to look! I am loving my hair and I am so incredibly happy to have found her! read more

Last week while shopping I wondered back to the hair salon to ask a stylist about getting a short cut. I'd never gotten a haircut at Ulta before but I decided why not?? Today I received an amazing curly cut from Caesar Bara!! EXACTLY what I wanted. I'm so happy with the cut. Caesar is kind, friendly, and has amazing skills. I highly recommend the salon services (and the prices cannot be beat!) read more

Ulta Beauty - Short haircut - Hair Salons Near Me - Los Angeles, California

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I had ear piercing for my ears guess what suppose to be here for 6 weeks it came out one of them tonight after shower amazing , tha is so sad she was not even sure how to do it this is easy jobs anybody can do it I want my money back I am coming at 11 and you better give my money back Natasha read more

This is a review specifically for Maria P. - master stylist at the Ulta Salon. She is wonderful! Total fluke that I ended up with her for a last minute blowdry and I got so lucky. She is knowledgeable, knew how tame my very coarse hair and just had the best bed-side manner. This was really one of the best wavy blowouts I've had in a really long time. You also can't beat Ulta's prices for a blow-out, without up-charging, especially for an expensive area such as Marina del Rey. I'm almost reluctant to post this review because I don't want Maria to get too busy to take me in the future. :) read more

Made an appointment for a hair cut with the best hair stylist Mark ! Would definitely recommend him to anyone Very nice happy person . Loved my haircut read more

Ulta Beauty - Haircut ‍ - Hair Salons Near Me - Los Angeles, California