Came in on a mission so this was a quick visit. Came in and wasn't greeted until I got to the second employee towards the back (couldn't see her name tag). I knew exactly what I wanted so she excused herself from her current customer to get the item and help me with check out. Store is on the smaller side and the counter was a little cluttered, but aside from that, it was nice looking inside. read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I went to the Mac counter today and met Irma. She was AMAZING!!! She was lovely! Very knowledgeable, professional, thorough and super friendly! I didn't feel pressured once, she listened to my needs and made great recommendations and omg her color match skills are ON POINT! I walked out VERY happy with a new foundation, lipstick and 2 liners! Thanks Irma, you're the best! read more

MAC Cosmetics - My goodies for today, Irma did a wonderful job helping me. I will be back! - Cosmetics & Beauty Supply Near Me - Los Angeles, California

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Today is my birthday. I came in to get my make up done I'm from here but I'm in town visiting home I called in advance they refused to help me sent me to the Mac across the street I have a car but I flew in town so I paid to get here they didn't give a fuck another lady got my hopes up that I'd be able to get it done and then sent me I will never come to this MAC again read more

Walked in and was helped by Marissa today. She was warm, welcoming and a badass make up artist. She made me glow up and beautiful in just 30 mins and helped me find some amazing products for myself. Was very fortunate to be helped by her as I am a novice and she never made me feel like I was out of place. Highly recommend this place and Marissa! read more

ALDO!!! You are the definition of excellent customer service. We need more people like you in the world. Thank you for doing my make up, teaching me a couple tricks for my eyebrows and making me feel so beautiful. read more

Not a good experience at all. The sales rep was hesitant to help but did come to assist after she finished with another customer. The energy was totally off from the beginning to end. One sales rep just kept walking past without saying excuse me as I was removing my make up in the mirror. I will not go back to this Mac store. I will take my chance somewhere el read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I wanted to get my make up done for my bday and made an appointment here. You get your make up free as long as you spend $60 or more in make up which isn't too hard for me since I love make up :) I arrived early and waited while it was turn, as I was waiting I did notice another girl getting her make up done by Haley and wow she looked amazing. If you can get Haley to do your make up go for it because she did a great job on that girl. Finally it was my turn and my make up artist started, she did a great job and made me look great for my special day. She was new at MAC so wasn't too knowledgeable with the products which sucked because I would had like more advice on which MAC products would be good for my type of skin color but she did a great job with my make up. The whole thing took an hour which wasn't bad and I was really happy with the results, I got my make up done at 3pm and it was intact by the time I washed of my face around midnight. read more

MAC Cosmetics - Before and after - Cosmetics & Beauty Supply Near Me - Los Angeles, California

For sure not coming back. Two black girls working the counter were extremely rude and snide. Typical MAC girls. Every time I try to give their products a shot I get snobby b****es and poor customer service. If you helped me as much as you gave me dirty looks I would have had a wonderful experience. Went over to Clinique and the gentleman that worked there was super sweet, informative and helpful. Maybe you ladies should take notes from him. Also girl with pink shadow, don't give me stinky a$$ looks when you can't even blend your shadow out. BYE FELICIA read more

Janet is amazing! I'm not a girly makeup kind of gal, but she left me feeling like a real YouTube makeup influencer! I have all the tools, trucks and tips. Moreover, she made my friend feel comfortable and actually listened to what we wanted. You're a GEM Janet! Thank you!! read more

Words cannot describe how angry I am right now. So i called this place to ask how does the Mac Makeover work? Do i have to pay $50 flat or do I have to pay for products in order to get a makeover.... You know i asked politely.... So i go ahead and ask and this girl answers and tells me something about macys makeover which i did not care about i clearly asked about MAC. So i diden't understand what she explained to me... So i'm like soooo..... Do i pay for MAC $50 or what? And she said to me "I JUST EXPLAINED TO YOU" All rude like, you know? i'm over here excited to get my first makeover and she gives me this answer in a mean way. Wow.... I heard so many bad stuff about mac employees and i guess it's true. This just threw me off so much. I finished with a thank you and CLICK! I don't think she even deserved that thank you. read more

Big shout out and thank you to Elias, who was super helpful, knowledgeable and extremely generous when I was in a huge bind a couple weeks ago. The location is great and the staff are excellent. Definitely recommend going here for all your skincare/makeup needs. Thank you Elias et al - you were lifesavers and are the best at what you do! read more

Their customer service is HORRIBLE. Yikes! I walked in on my lunch break to grab a foundation and lipstick. I was not greeted once. After I chose my foundation color, I waited a few minutes to see if someone would FINALLY greet me and offer assistance. Nothing. So, I walked out. read more

First timer at MAC Cosmetics and I loved it thanks to Jorge! He was sooo awesome and very helpful! Didn't hesitate to help me out at all! Sat me down did an amazing job finding my shade right away. Was hesitant in the beginning since I've always heard bad things about MAC employees but Jorge and the other lady (sorry forgot her name) were great. And I also loved their products! He really hooked me up I've tried other cosmetics stores and eehhh can't say the same about them! He got me hooked on their prolong foundation and he helped me out with the rest of the things I needed. He's just so amazing! read more

Elias was great!!! He was patient and helped address my needs! I don't wear much makeup so he helped ensure that I got a product that was most natural looking and still helped me look flawless!!! Thanks, Elias!!! read more

Wish I could give this place 0 stars. The 2 times that I have been here, they act like you don't even exist when you walk through that door. I asked for help numerous times and they act like it's a freaking chore. Never again. read more

Jorge makes this location phenomenal. Love his energy and tips on how to master the winged eyeliner. Thank you!

I checked out this MAC counter last Thursday, I am a newbie on wearing makeup. So I wanted to buy a couple items and learn how to use them. I noticed there was a new collection that I wanted to try it. I must of arrived at a busy time, there was only one girl trying to assist 5 people ahead of me. She asked if I needed any help while helping others I said yes! I needed assistance and she was beyond helpful and informative. She told me to take a seat to give her a minute and she would assist me. Long story short she was awesome!!!! She gave me a natural look just what I wanted and only took 5 minutes something I could so do on a daily bases!!! She applied all the products I wanted to try and explained what was best for me and what i was trying to achieve i loved her!!! I took $150 worth of make up home and the next day applied it within 5 minutes!!! Her name was Janet, come and check her out she's amazing!!! read more

Omg! Helen is the bomb! I suffer of rosacea so I went in and asked for help! And giiiiiiiiirrrrrllll she hooked me up! She was very helpful and super patient. I was like a little boy lost and she guided me toward what I needed. I can't wait to go back I absolutely love her. read more

I've been to this MAC a few times, the last time I went I needed a creamy eyeliner. No one greets you. There was a woman there with a short haircut & I think she wears glasses. She had an angry scowl look. She had an attitude for whatever reason. If you don't want to work with customers then get out the business. The other girl there, she was a short woman that eventually helped me out. The time before last, there was a tall woman that helped me out tremendously with finding foundation. But 8 times out of 10, the people that work the counter aren't friendly. read more

Best customer service and master makeup!! I loved my makeup thank you George for your great service and for your magic.

Ask for jorje! he did my makeup for prom and I loved it, he was also really nice and really listened to what look I was going for

Love this location I have been coming here for years and all of the artists are extremely talented.. My make up is always flawless when I get it done at Thai location. I love Mimi and Beth! read more

WOW! This was by far the best experience I've had at a MAC counter. I have to admit the staff is intimidating because they are all so perfectly made up. Once I approached the counter I was greeted by pretty much every associate at some point (seriously). I'm still shocked by how great the service was and how helpful everyone is at this location. I was not able to spend a whole lot but I hope this review makes up for it. If you are looking for helpful makeup artists... yes talented ones, then I would recommend you visit these folks. Left feeling a hell of a lot prettier then when I came in (isn't that the point?). read more

The team here is very helpful and sweet. I remember having a bad experience with MAC counters initially but the mood here definitely changed that. I love coming here but my bank account certainly does not =( read more

Jorge is the best M.A.C artist. I love shopping at MAC Macy's at the BLOC. He is very friendly, helpful with finding the perfect color, and is excellent at his job. Thank you M.A.C for having him. read more

Made an appointment to have my make up done here for a special occasion. My make up artist was evette and she is an awesome person. Her personality, customer service skills and professionalism far surpassed my expectations. I literally have done my make up exactly the same since high school. Evette glammed me up and I got countless compliments on my look that evening. read more

Went in here thinking maybe the reviews aren't right and people exaggerate but , no. Went in to the store there was 2 females none greeted me . I already knew what I was going to get , so I went to get it I was walking around the store. Went up to a female and told her what I wanted and she finally got it , if I wouldn't then I would of still been there waiting . I wanted to get more items but couldn't get any samples to see the color . Way to go , lost sales for them! And there's no one there to help & the store was empty and I couldn't get help , if you're looking around for a shade etc they won't be any help. read more

Just returned to work from a wonderful visit to this location. It was wonderful because I was helped by a marvelous lady named Yvette, who gave me the best customer service I have ever had. Considering I am very new to MAC, I had a little confusion with one of the products I had bought, and Yvette was so incredibly kind and helpful. A trip I was expecting to take half an hour or so because of my confusion and expecting mediocre service at opening time, took less than 10 minutes! Yvette resolved the issue and got me exactly what I needed with nothing but a kind attitude. I will definitely be returning to this MAC and will continue using their products because of her! read more

shout to my mac mammas!!!! you gurls R-O-O-K

Me and 2 of my girlfriends went in this past Sunday for their make up appointments. I wanted to get my make up done but had a bad experience the day before at another MAC location...the day I was in a wedding. It left a bad taste in my mouth and I didn't want to pay for a mediocre outcome again. When we arrived we were greeted by Jorge and he was already prepped to do my first friends make up! We thought someone else was going to come out and help but we soon realized he was working alone! He started my friends face and still made sure to greet every customer, answer questions and periodically ring up customers. We didn't mind because he was alone. Now let's talk about how he beat her face! Her make up looked amazing so immediately I wanted mine done but it was impossible with him being the only artist, my other friend who was next and our time constraints. Jorge was awesome, his colors were spot on, his knowledge was great and his over all demeanor even though he was faced with having to multitask to the max! I can't wait to go again and have him do my make up and work with colors and tones that best fit my skin tone! Thanks Jorge, we will be back! I'm going to look for pics to post of the work. read more

Horrible! I made an appointment for a full face makeup two weeks in advance and was told by the lady that made my appointment that it would be my whole face!!! My appointment was at 1 but I showed up at 12:30. I checked in with one of the ladies and she told me that that day they were only doing "demos". They told me they can do my eye makeup if I wanted but nothing else. Are you kidding me!!!! My graduation was in 3 hours! I don't know how to do my makeup and that's why I wanted an "expert" to do my makeup. My entire face! I was really upset. I had to look for another makeup place inside Macy's. I ended up doing my makeup with urban decay which did a horrible job! I looked bad. The first guy that was working on my face couldn't even get a straight wing line. I had to switch to another girl. I payed $116 at urban decay and I left feeling ugly. I cried all the way home. Once I got home I washed all of it off and did my own makeup, not the best but way better than the shitty job they did. I showed up to my graduation with swollen eyes from all the crying but at least I felt pretty. read more