Soooo I wanted to learn how to do a new makeup look and after about four visits, I finally got help from a beautiful black woman with perfect makeup! She was so patient with me, and I kept every product I bought from that visit. All of the other ppl were very pleasant and kind, they just didn't know how to achieve the look I wanted on my skin complexion. My advice is to find an employee whose makeup or bare skin looks really good, those are the ppl who know makeup! Pleasant staff overall, clean store, central location. Must visit! read more

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What an unpleasant experience... I left this store about an hour ago feeling deeply bothered and confused. I went in planning to purchase hair products and do some browsing. About 2 minutes into my search, a worker approached me asking for my name and afterwards said it was because she thought I had an appointment. (?) Shortly after, another worker sweeping asked me if I needed help. Mind you, she didn't ask the woman next to me that question. That's when I started feeling uneasy. I headed to the cash register to proceed with my purchase. Immediately after I paid for my items the guy working the register spoke to his mic "I already did" I was already feeling monitored and to make matters worse, as I was walking towards the exit, the security guard was looking at me and the worker who first asked for my name waved him off and proceeded to wish me a "good night" I don't understand why all four workers acted the way they did, but it made me feel targeted that they were monitoring my shopping behavior when I was simply browsing. I want to avoid feeling this way again, and will no longer be shopping at Sephora. read more

One thing about it I'm going to make use of my birthday gift card to Sephora. I love this location on 7th and fig because the staff here are so nice and attentive. The store is always neatly organized and not chaotic like many other stores. I will always come here when I'm looking to re-up on products. read more

SEPHORA - Gift card - Cosmetics & Beauty Supply Near Me - Los Angeles, California

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This review is mainly for Kodi! Thank you so much for helping me out. He was soooo sweet and patient! I get soooo overwhelmed when I go into makeup stores, that's why I buy them at target LOL. Once I walked in, everyone made contact and looked away. My fiancé tried talking to someone and they ignored him. Kodi on the other hand, he actually approached us. He helped me with finding the perfect blush, mascara and blush set. So patient and informative. Thank you for your kindness! It goes a long way! :) read more

SEPHORA - kodi - Cosmetics & Beauty Supply Near Me - Los Angeles, California

This Sephora beauty store is located on the bottom level of FIGat7th shopping center in DTLA. The staff are generally friendly, though very pushy with signing new memberships disregard that I've always clearly said no. The store is spacious and carries a variety of skincare and cosmetics, but they have plenty of items ran out with restocking days unknown. read more

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My go to spot for for prefume close to work and they always have soaking of sale going on

I've been a loyal Sephora customer for years, and I love shopping here overall. But this specific Downtown LA location can be a bit frustrating sometimes -- a lot of popular items are often out of stock or just not available. The staff is helpful, and the store is clean, but I usually end up ordering online because they rarely have what I need in-store. Still a good spot for browsing, but I wish they'd restock more consistently. read more

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I'm a regular at Sephora -- especially the Downtown location. I love the brand overall, and I shop there often. But I've noticed that this particular store almost never has what I need in stock. Whether it's skincare, makeup, or even basics, things are constantly sold out. I'm not sure if it's because the location is super busy or they just don't restock fast enough, but it's frustrating. I usually end up ordering online, which is fine -- but sometimes you just want to see and try things in person. I really wish they would restock more consistently, especially with popular items. read more

SEPHORA - Cosmetic - Cosmetics & Beauty Supply Near Me - Los Angeles, California

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A must-visit for any makeup lover! This fantastic store has everything you could possibly need, from top beauty brands to the latest makeup trends--all in one convenient place." read more

SEPHORA - Rare Beauty - Cosmetics & Beauty Supply Near Me - Los Angeles, California

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Employees are so sweet. Always have the best recommendations and products that work great.

The two times I've gone into this Sephora a male worker with glasses would try to approach us as we would leave the store and would stare at us as we walked out and continued to stare at us from outside the store. I don't know what he assumed but I don't think it was good by the way he looked at us. I also remember the first I went he asked me and my friend if we were even going to buy anything which I found to be very rude. Besides that one worked everyone else was nice and so was security. read more

If you are thinking of booking here for a makeup service make sure you don't get Amber. My sister called me in tears after her appointment because Amber made her feel so horrible and not only didn't even give her the make up look she wanted but had such a poor attitude when she voiced things she wanted to change about the look at it was progressing, completely crushing my sisters spirit. Amber started off the appointment by rushing her saying "I have another client right after you so we have to get going" even though she was booked for the 60 min service and should have had her entire time block (spoiler: the full time slot wasn't even used). Unsurprisingly rushing her during the consultation time, so much so, that my sister wasn't even able to go through her phone to pull up her reference photo. This, of course, leading to my sister getting a makeup look that she wasn't even wanting even after trying to let Amber know what she wanted changed. Ambers response? "well that's not what you asked for, but I guess" and proceeded to have a passive aggressive tone the rest of the way filled with superficial, condescending "huns" and "babes" for the remainder of the appointment (mind you, the part of the makeup look that was missing was the MAIN part that she wanted included so it was stated explicitly that it was what she wanted, Amber just half heard and ran with it). My sister had to fix her makeup by herself afterwards in a panic because it didn't turn out right. I'm sorry but that's absolutely not right. It was such an important night for her and this whole experience just added so much unneeded stress. She's not the type to make a review or complain but it must be known that if you have anything important planned maybe think twice if your makeup artist is Amber. This is not at all to put down any of the other makeup artist here, from what I heard the other makeup artist that was working on another girl beside my sister was fully communicative, taking the time to make sure the look was what the other girl wanted. The stark contrast was just another thing that left my sister with a poor taste in her mouth. Amber, if you read this review, and I hope you do. Just know that working in the beauty industry, it's your job to make your client leave your chair feeling pretty. Not regretting even booking an appointment in the first place. I'm not sure if you were having an off day or something but either way it's your responsibility as a MUA to listen to your client, make them feel heard, and not feeling like a burden at the very least. read more

This location has so many workers just standing around. When you ask for help they look bothered or confused . I asked a short lady today for help, she didn't even make eye contact when I tried asking for help . The security guard in the front is the only good worker at the store. Other than that they got a bunch of chopped miserable workers. read more

This is one of the cutest Sephoras I have been to. And I love how diverse the stock of brands are. I have been to several locations and no one had Pat Mcgrath but they had a very large selection here. I also found the highly sought after Rare beauty lip oil here so I was very thrilled by that :) read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Great customer service is something I notice during all visits to any Sephora location. Unfortunately today I encountered rude cashier with glasses (didn't get his name). It felt like the entire transaction was an inconvenience to him & he had a sour vibe, especially when I asked him questions regarding my purchase. Not sure if this cashier was new, but definitely needs to brush up on their people/communication skills. read more

This was my second time coming to the new Sephora DTLA. I must say both times I experienced great customer service. I was greeted as I walked in and immediately paired with someone that helped me pick the perfect products. The person I was paired with name was Brenden. He was amazing! He help me find the perfect products that were all vegan/cruelty free. I will definitely shop this location again. read more

SEPHORA - Setting spray, mascara, press powder and matte gloss - Cosmetics & Beauty Supply Near Me - Los Angeles, California

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Alright story time, but it's worth it because it has a great ending and it's a 3rd times the charm kinda story lol My bf got me a Lazy Sunday Margiela full size parfum. I have that same scent And it's still FULL. I haven't touched in ages because the scent gave me a headache, I didn't like the smell on me, and was kinda eh all at the same time. He got me that one cause he saw I had it on my vanity and thought "hey, she'll like this" Still A for effort, love him trying, and he didn't know it was just sitting there because it's a waste to toss? Lol Just so you guys know, I had to go thru a total 3 different store locations before DTLA so kindly decided to help me out today. Hence this long ass novel of a review just feeling so grateful to Monét, Kamal, & I think the supervisor who greeted me. Now I have a parfum that I won't use and he got it from Sephora so I thought... "it's cool, I'll just swap the Lazy Sunday fragrance out for the By the Fireplace scent. No store credit, no return/refund, all I want is to swap for another scent, no big deal right? Glendale Americana location I explained my situation and staff immediately reacted to me so stern, strong, and honestly I felt they were being aggressive and lazy? They passed me off to 2 different associates and each gave me the same "No we "absolutely" can't do any returns or exchanges w/o a receipt" I kindly asked "Could you please help accommodate me this one time as a courtesy after hearing my situation?" They had responded no, I can't approve that and proceeded to say I was trying to return the one from 4 months ago which is way past the return policy xD (the full one sitting on my vanity lol that I don't use) After that "no I can't do anything for you" I went home distraught and bummed "Great, now I'm stuck with $400 worth of parfums that I dread the smell of" lol Now I've been a "ROUGE" member as they call it... for repeated continued years. I probably should have said something to them but honestly guys, WHO THE HELL wants to hear or even be that bitch in the store like..... "I'm a VIB ROGUE member blah blah blah, I spent over oh ioono X amount or more with you guys" It ruins the mood, it's off putting, and kind of negative... Not just for me, but also the WHOLE energy of the store. The Grove location I proceeded to try here the next day. I got the same response as Americana store. Explained the same situation of what had happened and after passing me thru 3 different associates again they said they couldn't do anything. So I left... DTLA Fig & 7th By now, I am just super discouraged and annoyed at this whole ridiculous situation. I literally was going with this mentality... "Ok, if no one can sympathize and help my pathetic ass out with this I am going to do the following... 1. I def will not be a Rouge member anymore 2. I will find another silly makeup counter/company to shop 3. I guess I might have to be that pretentious ass bitch and mention I'm a "rouge" member (but shouldn't employees see that I'm a Rogue member already?) I'm greeted by the nicest girl who I think was the supervisor and her energy and vibe just felt super nice. She recommended that Kamal help me with the parfum section. He was super nice and proceeded to help me check the back and they had the scent! I was being rung up for items and it was so easy. Everyone was understanding and Monét who helped me with the parfum exchange basically did what should've been done the first place "We can help you by authorizing a one time override" and I swear I almost had tears of relief and joy. I didn't have to plead or beg anyone they just genuinely finally helped me. I'm telling my bf to Never buy me a gift from Sephora ever again due to this horror of an experience from the first two locations. Anyone making it this far, thanks lol And def THANK YOU MONÉT, KAMAL, & Miss Manager of DTLA FIG & 7th Location T____T read more

SEPHORA - SO MUCH GRIEF AFTER 3 different Locations FINALLY - Cosmetics & Beauty Supply Near Me - Los Angeles, California

This is a very busy Sephora as most Sephora's are but it's in a convenient location for me and once the staff has time to get to you they are helpful. If you know what you need then it's a great location to pick up and go. read more

I don't care for the service at Sephoras but every blue moon I come across a gem sales associate. Coming from someone who worked years in retail management (including in beauty), their associates are horrible. They're not friendly and often times seem like they prefer talking to each other instead of assisting you with your needs. The team at 7th and Fig can be a hard hit or miss. A couple of their managers are snobbish and act irritated when you ask questions quickly ushering another team member to help you. Obviously, I can look past my experience, especially when I need products. But u often take advantage of their free delivery now. In general, the lack of kindness and desire to assist customers is disheartening at times. Their team meet need to remember why they're there and that being there is a choice. Do better guys, the girlies just wanna' have fun with a good beat! read more

5 stars for Amber in charge of facials! (She has awesome red hair) She is brand and skin knowledgeable and also speaks kindly. I would recommend booking facials with her. First time here, my experience- Other staff members were not as helpful and kind as she was which is why I'm giving this store overall 4 stars. Asked someone else for a foundation match and a primer recommendation and was just told about one and was not helped with actually finding it. She walked by me a couple of times and didn't offer help. After finally finding it I asked a different staff for help with a sample and she was rude about it and questioned if that's what I was actually asking. Very unprofessional and made me not even want to take it anymore. She gave me an extremely small amount which was even comical. Overall, I would recommend facials with Amber or ask her for help and advice if you see her. Other than that you are pretty much on your own in this store. read more

I had yesterday the misfortune of being in the hands of the nastiest sales girl I have ever encountered - she was in the 'hair care' section,: - she was impatient - sarcastic- just plain horrible sales & people skills. Of course I exited the store post haste and I had planned to purchase an expensive hair care item . Sephora The Grove should screen their sales staff more carefully! read more

I was probably in middle school when Sephora stores started popping up in every mall in the San Fernando Valley. I was still all about cute stuffed animals and Korean stationery, and I remember feeling a little left behind when my friends became interested in beauty products, favoring lip gloss and nail polish over colorful gel pens. Over twenty years later, at the age of 36, I have finally gotten into skincare and makeup in a serious, Sephora Beauty Insider kind of way. I have, of course, shopped at Sephora in the meantime, as it's a great, convenient place to buy whatever makeup I might need all at once. But I've recently upped my consumption from a few replacement products every couple years to "well what DOES Allure say I need for flawless skin?" I've racked up Beauty Insider points and honestly, my skin does look a whole lot better. I visited this Sephora a few weeks ago, shortly after a big online order. I actually didn't need anything, but we parked at 7th and Fig to visit a friend downtown and wanted to validate our parking. The parking structure was an enormous pain in the ass, but I was happy for the excuse to shop at Sephora in person. The store was spacious and pretty, like every Sephora ever, with clearly demarcated sections that made the browsing experience very straightforward. I'd been curious about a Paula's Choice exfoliant, and I found it within a minute of entering. I got in line with the bottle and also spotted an exfoliating bodywash I'd had in my cart online. I grabbed it and was able to check out quickly, then validate my parking on my way out. (For the record, I think it'd be easy to validate parking without purchase here.) I've made one more Sephora order since this visit and have reached VIB status for the rest of the year. It's not always convenient to visit Sephora in person, especially with a parking situation like 7th and Fig's, but this is a nice location should I need it again. read more

It's giving fully stocked energy. They carry a lot of products and brands that other locations do not. Whenever I go to Sephora Alhambra, they're always out of stock or simply don't carry certain products. Not here. Shout out to Brandon. Awesome at recommending products and explaining in-depth on the best way to use products. He even recommended a dry shampoo that is only online at Sephora. Validation: they have a little machine near the right side of the front door. read more

I went in this morning to buy some cosmetics. The girl at the front was new. There were many store staff members walking around and what appeared to be two managers at the front just standing around. It was obvious the girl needed help. As I walked out I told the two managers at the front and one said they can ring up via mobile. I told him, I wish I would have known this. What's the point if they are just standing there vs helping clients and monitoring the store needs such as mobilizing the line. I personally prefer Ulta for this reason. They are much more friendlier . read more

Sephora has the worst associates ,I was in Sephora to buy a vitaminizing serum for my hair and the seller was an asshole with lots of attitude that she even didn't recognize what I want ! I explained her I want some rich in protein and vitamin for my hair , but the workers there are MOSTLY so narcissist and stupid at the same time . Disclaimer; it's just my experience and my opinion. Don't evaded to me ! Chill ! read more

Nicest employees at this Sephora!! Clean, typically have everything in stock , and the employees are so helpful!

Bec, (like bacon and eggs, was how she pronounced her name) probably the best encounter I have ever had ever in any Sephora store . Beautiful and flawless with no makeup, patient and knowledgeable, kind and honest. Helped me pick the best ilia serum skin tint for someone who has only purchased 1 ever foundation in my life and never used . As makeup is very intimidating for me. She answered all my questions and taught me a whole new world of facial care while still applying coverage . Also, as I was walking through the store just feeling so accomplished and more than satisfied about my soon to be new purchase and my encounter with Bec, I run into what would be my second most incredible encounter at Sephora as I see a gentleman knelling down sorting some packages at the Mario badesco section; smiling and locking eyes my way . Greets me genuinely and asks my name. Then proceeds to ask if there anything he can help me with. His name was Kamal. I swear my trip at Sephora made my entire day. Not just because I bought something new which is always exciting but the interaction I had with these 2. Sephora and management please recognize these 2 individuals and let them know what an amazing job they are doing. It truly is the service that your workers provide that keep us coming back. read more

SEPHORA - The products I bought. Hydration spray for my trip to Thailand in a few weeks and the ilia color match that was also used on my hand . - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Soooo this is the first time that I went to a Sephora and they were actually this helpful. The make artist who helped me was Deja. She was so helpful, kind, and made me feel comfortable like we were friends. I loved how honest she was with matching my skin tone with the right products for me and even walk around with me with everything else I was looking for. If you shopping at this Sephora please ask for DEJA to help you she's great!!!! read more

SEPHORA - All the make that Deja recommend! Natural but cute! Thanks again Deja! - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Small, but has all the essentials! Seems like 7th and Fig finally has a mainstay in the spot that always closed down! It's a convenient location for DTLA. *FRIDAY 7/16/2021 - Sunday 7/18/2021 Beauty Insiders get a special gift with purchases over $100, and Prize Cards with up to $100 gift cards and other prizes! While 7th and Fig itself has become a journey with getting to the stores (please remember your parking ticket, or take that miserable walk back up to the parking lot), Sephora is a welcome necessity the shopping mall was lacking (sorry MAC). The layout is familiar and you can expect the wonderful staff to be eager to help you with your beauty needs. The Fragrance section does appear limited (especially for Men), but they have many popular selections as well as new releases. Olaplex, Fenty, Supergoop, Youth to the People, all have wide selections. I did see they were low on Kat Von D makeup (they're probably still stocking), and they have a small selection of The Ordinary and The Inkey List for skincare on a budget. Overall, I like it! I can't wait to come back for another visit soon and thank GOD this location is close (this could be good or bad for my pockets, let's see how it turns out!) read more

SEPHORA - Sephora Tote for Beauty Insiders (only for opening weekend 7/16/2021) - Cosmetics & Beauty Supply Near Me - Los Angeles, California

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I went in today and omg they have awesome staff!!! I was unaware of my cash, I had dropped $10 and the associate walked up to me and asked me if it was mine... I said no because I had forgot I had cash and when I reached into my pocket I noticed I was missing a $10 bill from the cash I forgot I had. I told her oops it IS mine, already hoping for an awkward interaction and no!!! I was wrong. No questions were asked she handed it to me no problem. I loved that level of trust! I felt so silly doubting myself to speak up but it makes me feel great that she didn't ostracize me for making a mistake. She had very beautiful bright hair, she's perfect! Also the lady that helped me out with the ilia blush. She made sure to check the back to see if it was really out of stock. That was very considerate of her. Keep doing amazing you guys, love it here!!! read more

This store has everything for beauty products for your face and body! It's best to join their free membership which gives you more free samples and discounts. I shop online and they even have a chat which can help you choose the right product for your needs. Whether you are an expert in beauty care or a beginner, Sephora has what you need and will help you in every way. The only time I'll shop directly with a brand is if they have an exclusive sale or offer. Otherwise Sephora is the way to go since they offer a wide variety of brands. Highly recommended! read more

Monae nailed my full face makeup! I didn't even have a lot of inspiration to show her except my birthday dress and basic makeup ideas. She said "sit back, I got you!" And she DID HER THING. She was very experienced, fast and personable. Our convo was great and I was able to describe my style candidly and naturally. She s she doesn't do makeup often anymore and was filling in so I got lucky. I left with a gorg silver glitter modern smokey eye and she def set my bday night off right, thank you! read more

SEPHORA - Full face makeup - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Leslie is a perfect example of great customer service and connection. Came in without much knowledge of a product, but she really helped us out and guided us. I will definitely come back to this store for future purchases. Thank you again Leslie read more

I wouldn't normally write a review for a chain store like Sephora, but I had such a positive experience here today that I felt I had to. Kamal was an amazing employee! He expertly helped me and my friend find exactly what we needed at the price points we preferred. We were in and out in no time. I had such a great experience here with him that I'll make sure to visit this Sephora again whenever I'm in downtown LA! Thank you so much Kamal! read more

I went to Sephora today looking for a new foundation and was greeted and attended by Porsha. She literally went above and beyond I wish her the best! She perfectly color matched me and recommended great products, you could tell she genuinely knows her stuff and isn't trying to just make a sale. I unfortunately almost passed out mid sale but thankfully her and the Sephora team on the clock were quick and helped me with water and candies. Thank you guys I appreciate everything. Especially Porsha from Dior!! Thank you Queen!! xoxo read more

Always a line at the check out here, they simply can't manage the line, always chatting everyone up at the register, and meanwhile 10 people are waiting. You know you can be courteous and efficient at the same time, right? When you come to Figat7th to shop - it's mayhem already, so everyone expects a quick and convenient check out. My biggest qualm is with untrained cashiers: this girl didn't know what she was doing, and her attitude wasn't helping, not like she cared, it's a "i'm here all day anyway" attitude. I asked to apply 2 cards with store credit. She said she did. I looked at the total, and said this is not right. She looked puzzled. I asked if she could check those cards with store credit on the transaction. She says: oh yeah, there is nothing on them. I give her the receipt for both cards with store credit. She tries, and tries, and tries. Finally, the total goes down a bit. I say: this is wrong again. She double checks. Oh yes, the second store credit wasn't applied. She finally applies. I look again, and it's not right. I say: did you apply the VIB Rouge sale discount ( l came on the last day of sale ). She says " oh yeah "... I literally had to correct her 4 times to get the right price. I don't work for Sephora, people, do your jobs, seriously, infuriating! read more

5 stars for Mariah R at this location!!! I would give a general idea of what I wanted a product to do or be and immediately was given amazing recommendations. Helpful, knowledgeable, fun and made my trip super easy. Thank you Mariah! read more

I want to make this review for Stephanie ! I don't normally go on yelp and express my experience but she well deserves it. I came in looking for a new skin routine as well as a new hair routine and off the bat knew she was the girl for me. She asked about my concerns as well as what I wanted In the future. Plus her personality just made me feel so comfortable to tell her everything like she was a friend for years. I never felt so comfortable before but now I know I'll be shopping in Sephora downtown and asking for Stephanie again! Thank you again Steph ! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Los Angeles, California

This guys work hard, I'm not gay or smth but I love how they treat their customer. I went this location fews times, always greet you, excellent. read more

I had no idea what I was looking for. I didn't even know where to begin. The staff was super friendly and helpful. Andrea helped me select the perfect moisturizer for my 41 year old skin. She was kind and informative. I ended up buying a rice water moisturizer, and the product feels great on my skin. I'll be back! read more