I went to the MAC Cosmetics at Hillsdale and from the moment we walked in, we were immediately greeted -- which already set the tone. The makeup artist who did my makeup was Jade, and she was absolutely AMAZING. Her customer service was top-tier, she really listened to what I wanted, and most importantly, she made me feel beautiful. The other artist (I believe her name was Leta or Lethe) worked on my cousin, and wow -- she is stunning and incredibly talented. Both of them did such amazing work. MAC can sometimes feel very overwhelming when you walk in, especially if you're not 100% sure what you want or need. But this particular store? Customer service was a solid 10/10. They recommended great products without making us feel pressured to buy unnecessary things. Since you do have to spend around $90 when getting your makeup done, I really appreciated that I walked out with products I genuinely loved. I asked Jade a bunch of questions about the products, and she gave me all the 411 -- super informative, patient, and never made me feel silly for asking. This is either my second or third time getting my makeup done by Jade, and she is an absolute beast at what she does. This store is just incredible overall. Everyone was so kind, welcoming, and professional. Like I said, makeup stores can be intimidating, but this MAC location always makes me feel comfortable -- never overwhelmed, never "dumb," just supported. I will absolutely be back. Highly recommend this location and especially Jade if you get the chance! read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - San Mateo, California

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I got my make up done for my last minute maternity shoot by Letta. What a great artist, she is so careful and thorough. She was sooooo good, she did a full beat and I loved it so much I didn't remove my make up until midnight. I kept staring at it, It stayed on so flawlessly. I definitely recommend getting your makeup done with her. I was so self-conscious walking in but all of the staff members here are all super nice, friendly and accommodating. read more

I had my make up done by Cheryl (she is a make up artist )for a wedding I went to . Wow her talent is unbelievable , just amazing ! 10 stars! read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - San Mateo, California

My wife being out of town we didn't get to spend Christmas together this year, wanting to get a bunch of gift cards at Hillsdale Mall, in my work clothes Ladies didn't judge me awesome service, 4:53 PM after work I stopped here to get a gift card Alyssa,V and her collage helped me get a gift card after they find out, who I was giving it for, they gave me this amazing box and bag to have the gift card in even though I insisted on Paying for the bag and box they took care of me, what was above and beyond service read more

I am writing to express my dissatisfaction on the level of service I received at the MAC store location in Hillsdale Shopping Center. I visited the Hillsdale location yesterday evening as I was shopping for a gift. There was one sales associate named Alyssa who was helping another client. It was not busy when I arrived & left. I started browsing around looking for the items I needed to purchase. I was at the makeup brush section and I pulled one of the eye brushes to gently test the bristles. The sales associate came rushing to my side and immediately said oh no please don't touch those they are made out of fine goat hair unless you are going to purchase them. We have some testers over there. I responded saying I am going to purchase this. She then left and went back to assisting her client. I continued to look for the products I needed. The sales associate was then wrapping up with her client and then proceeded to what appeared to be cleaning the area. I waited at the register as I was ready to make my purchase. It was not until I had asked her that I needed. Upset, I gave her feedback that this is not the way you treat a client. I also mentioned to her that I felt discriminated by her as I was not in my professional attire. She was very authoritative & had no empathy for a client. She simply "scolded" me on not touching a product and not acknowledged me after. I have never experienced this level of service and unprofessionalism at a retail counter. She explained that she was alone & their policy is to clean up after a client. I understand that is for loss prevention & cleanliness at a business. However, her approach was not right on telling a client not to touch a product and then proceeded on not acknowledging me after clearly seeing that I needed help purchasing items. For obvious reasons, at any other retail department, if you are by yourself and you need to clean up after your previous client while there is a client waiting, the most professional and courteous thing to do is to acknowledge the client and let them know politely you will be right with them. This was not the case. As a client, I felt that she did not want to assist me at all. The service I received was something that I would expect at a grocery store where a cashier simply rings your items. At the end of the transaction, she did not even provide an apology or acknowledgement of how she could have handled the situation differently. Please provide coaching to the sales associate, Alyssa. This is not an acceptable level of service that anyone should have to experience, especially during the holidays. read more

Alisa is the best! Life changing results with minimal effort. She took time with me to try various shades of foundation, concealer, blush and lipstick/liner and didn't try to oversell. read more

First off let me just start by saying "Amazing" isn't even a good enough word to describe my experience with Jade. I went in after many failed experiences at Ulta and Sephora trying to get foundation and other makeup color matched to my skin to make it look as natural as possible. Not only did I get just that, I was not pushed into buying other things, she was as friendly as can be and really listened to what I did and didn't like for my face and she nailed it right away. She has an amazing personality and knows exactly what the customers want! 10 stars for Jade herself! She even signed me up for their loyalty program and I saved 15%! Couldn't be happier and I am now officially a MAC LOVER!! read more

Absolute sweetest staff! Alisa and Jade were so fun and hospitable. My mom and I were out shopping today and they were the highlight of our shopping trip. They are both very knowledgeable about Mac and treated us very well. Could not recommend them enough!! read more

I feel so bad for finally writing this because every time I come to this Mac store (downstairs in Hillsdale) my mom and I are always taken care of!! Jade and Ommi did a full face makeup for me and my mom last weekend and are just EXCEPTIONAL!! From their great attitudes to making us feeling comfortable, welcomed, and leaving CONFIDENT!! We trusted them with our look and they just killed it with the makeup. Seriously skilled and talented. They deserve more than a raise! 10/10 for them both. They helped everyone that came into the store while doing our makeup and still finished quickly. Thank you Jade and Ommi!!! read more

Thank you for the gorgeous make up artistry! You helped us at Noovobloom S.F. create the exact look we were looking for. The photoshoot with the flower dresses turned out great!!we are so happy. The price was exactly what we had in mind. You guys were available on schedule. Thank you again. read more

Excellent experience coming here. The representative who helped us had a positive attitude, was attentive and had a good product knowledge and made us feel happy shopping here. Didn't get her name but she helped us at about 7pm on 6/29/23, thanks Si much for the positive attitude and great service!! read more

My favorite cosmetics store . The best colors and selection . Luis is so helpful and has great customer service .

I live close to the Hillsadale mall and frequent this MAC store, and I have always had a good experience. This review is not for the store, but specifically for the extremely poor customer service I experienced this evening with Alisa H. I bought more than 200 dollars worth of merchandise for my mom yesterday, and found out today they they have a 30% off for Mother's Day starting today. I went back to the store and asked if they could apply the discount since I bought it just a day ago. Alisa (the person who assisted me yesterday) was extremely rude and said "that was yesterday, not today". I then asked her to process a return of the items so I could repurchase them, and her response, again in a loud, rude tone was "No, I cannot return this. I will have to throw it all away". I had to pull up MAC's return policy and show her that returns are always accepted even if items are partially used - and these were brand new! MAC is well known for its return policy, and I don't believe Alisa who works there is not aware of it. She reluctantly said she would talk to her manager, spent several minutes on the phone, and then asked me to come back the next day to talk to the store manager. I said I would return the next day, and pointed out that I was not happy with her trying to convince me that I cannot return products. Her response was a terse "Have a good day". There was not even the hint of an apology for her lie or her rudeness. I left the store very unhappy. I just went back and returned all the products. I would rather purchase them at another store or from another more helpful representative at the same store. MAC really needs to train their new representatives because lies, and this kind of rude tone and behavior towards anyone, let alone loyal customers, is unacceptable. read more

Thank you, Andrew, you made my day and your makeup art is incredible. Great experience!

As it's Christmas time I received a gift from MAC that didn't work for me. I was excited to go to the store to only do an exchange because I wanted new items from them looking for stay on lipstick. As I get to the counter and talk with the manager to do an exchange her response to me is do you have a recipe I said no it was a gift she says well we tell everyone buying at Christmas they need gift receipt s. Again mind you all I want to do is exchange it. She says I'm sorry here is our customer service number you can call and handle it. Hello I don't want to call Nd handle it I want you to exchange my item and give me customer service. So now I will have to hunt the receipt down from the person who got it for me and I will now RETURN it and will not shop at MAC again. What ever happen to making the customer happy ?? read more

I wouldn't normally rate a cosmetics store in the mall, but I have to say how amazing the service is there because it was above and beyond. I stopped in just to replace my eyebrow pencil (MAC really has the best) and I was curious about lip colors. Jade was the associate who greeted me and she was so kind and helpful. After browsing I asked for some help - I don't know what it is but I can never find the perfect pink nude color for my lip. It's always not quite right. Jade was incredibly patient and beyond helpful - she thoughtfully recommended a few colors and we found the perfect shade (Viva Glam II) and she helped find the right lip liner for me as well. It seems like such a simple thing, but Jade was the reason it was so simple. I could tell she wasn't just trying to sell product - she was intent on finding me exactly what I was looking for and that complemented me best. Can't recommend Jade enough!! read more

Got my makeup done here the other day by Andrew and he was amazing!! He was super sweet and definitely took his time to help me get the look I was going for. Thanks again :) read more

I had an appointment for noon in Dec for a 3 o'clock wedding, but I showed up early hoping to get finished quicker. Andrew just sat me in a chair and worked magic lol he did an absolutely fantastic job, and we're we're giggling and talking the whole time; he didn't miss a beat. My sisters said it was the best makeup they'd ever seen on me. Thank you, Andrew!!! read more

Terrible! No customer service. Two young vibrant young ladies that worked the evening shift on 6/19/19. I'm an older woman who loves my MAC lip gloss. I usually get the lipstick & gloss but end up wearing the lip gloss. Anyway, I show the young lady the lip gloss that I usually wear telling her that I would like to get something different other than what I'm used to getting. She tells me "we are out of that". I then pull a lip gloss out of my pocket showing her again what I wear. Her response "we dont make that anymore". They were so uninterested. They should have told me to simply keep it moving because I was interrupting their conversation. Just a bit of advice: us older woman are the ones with the $, I did not bother with the make up across from you in Macys. I wanted help picking out a new MAC lip gloss. I will not bother with that location again! Both of you need some corporate training in customer service!!! read more