I walked in just before the store closed, but not once was I rushed or hurried Marcus Mackey, was my make up guru. I literally didnt have to speak and he knew exactly what I needed. My lipstick had been discontinued, and he patiently helped me look for a similar color, he even made subtle suggestions that were spot on. I have never had a bad experience at this store, and tonight didnt disappoint. Marcus you and your beautiful coworker we genuinely helpful, and courteous. Thank you, thank you read more

Sad to say, but the customer service isn't so great. Numerous times I'd walk into the store and would make eye contact with the staff but never acknowledged. They'll just continue on with their conversations with their coworkers talking about their weekend, boyfriend issues etc. i overall just stopped buy MAC and started going elsewhere. Can't say ALL the staff are bad. Just quite a few. Their are like 2 that i can say are good with customer service other than that the others need a refresher course on customer service. read more

I could barely get one of the employees to speak to me. I realize that I am not their target audience, but my wife sent me on am errand. I walked out with no purchase made. If you're over 30 and are not female, then expect to be ignored in here. read more

National Lipstick Day exists! It was this past weekend and the MAC store gave out free lipsticks to the first 180 guests who stood in line to pick out their lipstick color. If you're at the tail end of the line, your options are very limited - colors were gray, blue hues, yellow, haha. The lipstick retails $17-$18. read more

The MAC Cosmetics Store is not the only store in Valley Plaza Mall that sells MAC makeup, but it certainly has the most extensive selection of any of them, so if you use a product or wear a color that is less commonly used you may just want to try here first! My mom wears very little makeup, but she has a particular shade of MAC lipstick, A35 Frost, almost a nude shade, that she loves. She doesn't have to replace it very often, but when she does, she usually goes to Macy's. Well, on our last trip to Macy's they were out of her shade and the lady at the MAC Cosmetic counter there offered to call this MAC store in the same shopping center to see if they carried it. After making the call, she told my mom that not only did they have it, but that they were holding two tubes of it at the register for her and that all we had to do was ask for Missy. After a short walk through the mall, we arrived at the MAC store and headed to the back where the register is located. We passed a number of very trendily dressed salespeople all wearing quite a bit of makeup helping customers. Now, I'm not necessarily making a negative judgement about the amount of makeup they are wearing as it all seemed to be applied very well, I'm just saying they wouldn't look totally out of place shopping at Hot Topic, just on the classy end of that spectrum. I definitely got the impression that if I asked about any of their products that these girls had plenty of personal experience with them and would know the answers to all of my naive questions. They had mom's lipstick at the register and she paid for it and we got on our way quickly. Notice I don't include the part of my story where my mom checks the lipstick to be sure it is the correct color. That's because no such thing occurred. The label on my mom's well used tube had most of the writing rubbed off and all she could easily read was the word 'gel'. The girl manning the register happened to mention that she loves this color of lipstick and recommends this shade to customers often. That should have been a big tip off that this was not her shade. I won't say how old my mom is, but I'm 50 so you do the math. On our return visit to the store several days later to exchange this bright pink lipstick for her own more neutral shade, the girl that helped us was quite friendly and made the exchange quickly with no hassle. I can't take stars away for them giving us the wrong shade of lipstick as it was our fault for not checking before we left. Definitely a positive customer service experience both times and of course MAC cosmetics are super high quality with many fabulous shades available. If I don't get serious about sticking to my Weight Watchers program soon, I'll probably be going back to have one of these girls teach me how to contour my cheeks. They can't sell me a skinny body, but they can sell me the tools to make my face look skinnier. You've got to start somewhere. (stay tuned for reviews of gym memberships, LOL) read more

Kelly was amazing!! Very professional and skilled make up artist. Went to her for my wedding make up and. She did an amazing job. Will co tinue to use her aa my make up artist. Thank you Kelly for making my day special. read more

This particular MAC store needs to hire employees with better customer service skills.

This review is for the MAC location that is separate from Macy's but run by Macy's. This is probably the worst MAC location I've ever been to. It is always understaffed. I've never seen more than two people working and if one employee starts doing someone's makeup that leaves one employee to help every customer and run the register. Because it is just an extension of the counter at Macy's and not a stand alone store they don't get all of the product a full MAC store would have even though they have a large space. The staff only seems some what knowledgable and sometimes you wonder who's helping who here when you see the employees' makeup. Get more staff, and better training on customer service AND makeup. read more

Worst customer service ive ever had in the costmetics industry. It really makes MAC look bad...

I walked out with blue eyeshadow and I liked it. Enough said. They can sell a blind man lipstick and make him like it! Great selection, better then the one inside Macy's. read more

I've been wearing MAC for many many years. I have NEVER had a bad experience with rude workers until today. The girl that was "Helping" me was awful and so unprofessional. First off, I can't stand being talked down to or degraded, I am in the beauty industry and the way she talked to me was so ugly, being that she deals with customers and clients all day she may need a refresher course on customer service. She was very distasteful. For starters I tell her my color and she gives me a dirty look as if I'm not supposed to know what color I am. Second, after helping me for about 0.6 seconds her boyfriend comes in and she has the nerve to tell a PAYING CUSTOMER to hold on while she went over to him and is all over him while I'm just waiting for her to get my product so I can leave. After she's done sticking her tongue down her boyfriends throat she comes back over to me and says with her rude attitude "you know, that color foundation you have is making you look sick, let me redo your foundation" I tell her no thank you, that I would be in next time for fountain and she tell me "uh why would you come back in next time when I can match you now, we are a makeup store you know" like NO KIDDING, I thought I was bra shopping?! I was so fed up at this point I didn't even want to be there. Like I said earlier I have NEVER been to a MAC store and treated so rudely. I will not being going back into this store, I will either be ordering my product online or going somewhere else like Sephora where the girls are HAPPY to help and aren't rude. read more

My experience at this Mac location was awesome... Aside from the fact my blush was not in the bag when I got home... Also not on my receipt, so no harm done... Just means another trip... Good for them... Nine times out of ten, I'll get more then my blush... read more

My experience was okay. My makeup artist was amazing I have no complaints about her! She did a great job! Her name was Sarah ask for Sarah!! But I was upset because I had made an appointment for 11 and I had some where to be at 1:30. I was so sure I'd be done way before that. But to my surprise I didn't get done till a little after 1:30! And it wasn't my makeup artist fault. She's was just doing her job and following the rules. One of MAC's rule is to help other customers if they need the help. Which means if you're doing another clients makeup you have to drop them to help this walk in customer. I get it! But when I made an appointment and I have somewhere to be I expect to be done by a certain time! Not be left half way to ring another costumer up! MAC needs to have some people doing the makeup and others helping walk in customers! Because that wasn't okay. read more