I'll start by saying that I missed their initial correspondence, and I take responsibility for…read morethat. What I did not expect was the extremely rude and dismissive response I received afterward. There was no attempt at understanding or professionalism; just a very off-putting, condescending tone that immediately made me uncomfortable moving forward. Customer service is part of the service, and based on this interaction alone, I decided I no longer wanted them in my home. Mistakes happen. How a business responds to them matters, and unfortunately, this experience showed a complete lack of courtesy and customer care.

David and Ramon came in such a short notice and delivered. Very informative, they installed my 77"…read moretv to exact specifications.

Terrible service and communication. Status of work is not communicated and calls are not returned…read moretimely or at all.

Jason is ABSOLUTELY AMAZING! He was honest, kind, and upfront with his skills and exceeded our…read moreexpectations. He was able to install our Ring floodlight at 1/3 of the cost of most electricians were trying to charge us. Jason came prepared and eagered to help us with our complicated wiring our of floodlight. He was able to deliver flawlessly and even helped us screw in our loose outdoor light fixture without asking him to. I would reccomend Jason to everyone!!

Felix has always been easy to get an appointment with and has always been very pleasant to work…read morewith. He has re-wired my A/V system in my previous home when it needed it and also helped me with computer issues. In my new home he set up my A/V system and also helped me get a new printer installed when I was having trouble with it. He is very knowledgeable, friendly and helpful. I would recommend him to anyone needing AV or Computer assistance. Great job!

Great job, highly recommend. Punctual, professional, and great prices. Highly recommend.read more

There have been nothing but issues with implementation and migration of tenants. They do not…read morecommunicate.

I recently had these guys do a remote session to fix some problems on my computer. The problems…read morewere fixed correctly, and reasonably quickly. We had a minor problem when the technician started closing my browser windows. Fortunately, I knew how to restore them. I will use these guys again when I need computer support.

Electronic Pros offers great products, fair prices, and excellent customer service. The staff was…read morehelpful, knowledgeable, and made the whole experience easy. Very satisfied with my experience and would definitely recommend.

Service, value, and quality and timing of work We call to…read moreget some internal wiring done for cable and internet. They were extremely helpful and knowledgeable.

We purchased this system at Best Buy in February 2018. On February 28th, a very professional tech…read moreshowed up at 9:30am and after a very long day our home system was installed and ready to go. The tech was professional and very thorough. A month later, our systems signal is getting weaker so I called in and they told me they were sending a bridge and if I continue to experience issues to call back. System rebooted. I called in a few hours later on the same day, because the system was very weak and I couldn't speak using the doorbell speaker. System rebooted. I was told they were going to send a technician with the bridge. An appointment was set for a Tuesday, March 27 which I had to take time off from work to be able to available and the tech didn't show. No call, nothing. I call in and I was told it was a scheduling department issue and they will call me the following day. The following day, no call. I called in two days later to find out what happened and I was told the tech cancelled the appointment and they are sorry. The the customer service rep tried to help and with the help of the scheduling department, they set up another appointment for today, Saturday April 14th. Once again I take time off and guess what?? No one showed up!! I confirmed the appt via email. This is the second time, a tech hasn't shown up or called. No communication from Vivint. Why do I even have this system?? I pay for a system they can't get their things in order!!! After getting an earful from me, because I am extremely disappointed and upset with the lack of service, another appointment was set. We shall see if Vivint will show. A very upset customer.

I contacted this company about an ongoing issue with my security system and was advised to upgrade…read moreto fix it. I agreed, but the upgrade did not resolve the problem. I returned the equipment as instructed since it was unnecessary and not functioning as promised. Despite this, the company refused to issue a refund or cancel my service, claiming I am still bound to a 5-year contract--even though the equipment was returned and the issue remains unresolved. I made multiple attempts to resolve this directly, but they would not work with me. Very disappointing experience. I would not recommend based on their lack of accountability and unwillingness to resolve a legitimate issue.