I'm considered tech-savvy and worked at a tech company, replacing MacBook batteries, cleaning system junk, etc... Recently my 2017 MacBook Pro died. Tried everything, but no power, no charge, nada. Took it to Mac Help OC late yesterday. Matt was very kind and prompt, and he fixed it the next morning. I would never figure out what he found and how he fixed it. Highly recommend Mac Help OC if you have any issues with your Mac or iPhone. Don't give up with your old one. read more

Mac Help OC - IT Services & Computer Repair Near Me - Costa Mesa, California

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Matt is amazing! He has been fixing my computer for years and it works better than a new one!

Matt at Mac Help was literally so helpful I didn't even believe it was true. Had a 2015 mac that was shutting on and off, and he was able to fix it and then some. The price was very fair. I'll bring every mac here from now on and recommend to anyone who needs it. read more

Never have I used Yelp to write a review, but Matt at Mac Help OC deserves it ten fold. Not only did he save me the thousands of dollars it would have cost me to buy an entire new MAC, more than money, he kept me calm and showed me I could trust him to resolve my issues - and he did. In my fast pace, I hadn't even thought to back up my MAC, and had absolutely everything on my desktop - only to wake up one morning with a screen that had completely crashed. I had zero access to all of my work. Imagine. I had used Matt many times before but never for anything this big. He worked so hard for me. The kind of hard you would put into a family member - above and beyond. It's this kind of experience you get walking into your neighborhood shop....personal, loyal, all about you. Cant say enough - will never go anywhere else! read more

The many other 5 star reviews say it all . . . and I have to wonder about the lesser starred reviews. If you want (and value) friendly, fair, helpful, and informative, go see Matt at MacHelp OC. To say I'm ignorant of tech is an understatement. My ignorance often leads to a degree of animosity to the intrusions and complications that tech presents in my life. But it's 2021 and I needed a lap top and a smart phone and was confused and cranky over the myriad of choices. Matt steered me effortlessly and kindly to what was the best value for my money and needs. He answered many, many questions I had, all before I gave him a cent. He helped me set up my new devices, swapped information from old devices to the new ones, answered my phone calls when the new ones confused me, and did it all with a smile. When we eventually got down to a price it was uncommonly reasonable and fair. Funny thing is several people had told me previously to go see The Mac Guys on the other end of 17th St. from where Matt and MacHelp are located. As I began this review, if you want (and value) friendly, fair, helpful, and informative, go see Matt at MacHelp OC. If, on the other hand, you want (and value) rude, unreasonable, insulting, and unwillingness to share information, the Mac Guys are waiting for you. For me, Matt and MacHelp have my business so long as I'm in Orange County. I don't think you can go wrong if you give your business to him. read more

Fixed my computer battery for 350$, seemed expensive initially, but definitely worth it. The MAC guys worked quickly and were able to fix my computer within 2 days. read more

Matt at Mac Help OC is one of a kind! He genuinely cares about his clients and I was no exception. He fixed my machine fast and at a very good price. He took time to explain things to me and went the extra mile for sure.. there is a reason this business is 4.99999 stars! read more

I tried changing out an old and slow SATA hard drive on my iMac, 17 to put in a SSD drive, and turns out it was a little more difficult than the videos makes it look. The cable connections are very delicate. I damaged the video port cable trying to put it back together. I called Mac Help to see if they could make the repair for me and put it back together again if I got a new cable. I git good information on the phone about getting the right replacement cable and after getting a cable I took the computer in today and it's up and running again even though I also did a little damage to the connection on the motherboard which they fixed. I give 5 stars for any product or service that I would buy again or use again. I would definitely use Mac Help instead of trying to do this kind of upgrade again. Not worth the DIY risk and the price for the service was very reasonable. read more

When I say that I accidentally "dropped" my MacBook, that wouldn't be the entire truth...not quite, anyway. When I say that afterward when I picked up my MacBook, the screen was "shattered." That's a bit closer to truth. I mean, it was. It really was! Yet, again, "shattered" doesn't seem to rightly imply the impact that, upon opening, drove splinters of glass to rain upon my feet. The embarrassing truth is that my MacBook slid from atop my SUV...while I was driving. Right turn, full throttle--it abandoned its perch and smashed onto the street. (I'd placed it up top while I fished for my keys, forgot about it when I'd unlocked the door, and suffered the consequences after I drove away.) Time to Yelp! Beyond the rubble of the accident-prone (like myself), Mac Help OC emerges; and Matt and Tim, applauding efforts such as mine, welcome you! Both of them, really, are great guys. I'm not as computer-savvy as I'd like to think I am--just simply navigating through Google Docs unnerves me--but for these two, Macs are child's play. Within a few days, my new display was mounted and I was back in business (for the time being, anyway.) I'm hoping I won't be crossing Mac Help's threshold anytime soon; but truthfully (in fact, sadly) my laptop has been flung from my truck twice now...within the same year. So, yeah... Thanks, Matt and Tim!! read more

Mac Help OC - IT Services & Computer Repair Near Me - Costa Mesa, California

Leave 0 if I could. Never answers the phone and refuses to return calls. Computer has been there for over 2 months and I can't even arrange to pick it up from him. I originally gave him a month to fix it. read more

Matt is amazing. He's very honest, quick and efficient. He is super chill to work with and very reasonable in price! Has a very cute dog too that comes to work with him which is so nice. Your phone will look brand new. My screen cracked really badly and I brought it in with no appointment and he fixed it same day. Highly recommend you come here! read more

Matt is awesome. After the Apple store wanted two weeks to replace a hard drive, I called Matt at Mac Help OC. Not only did Matt do it in two days, but he installed a bigger and faster hard drive from the same manufacturer as the original (Seagate) AND for less money! He also did many extras for free. He updated the operating system and added a useful diagnostic tool at no charge. When I went to pick up the iMac, Matt noted some chipping on the edge of the glass screen and asked if it was there before or whether it happened in his shop. I replied it was not there previously. Matt immediately offered to bring a new screen to our house to install it--50 miles each way. I declined his offer, since it was just a minor thing. Matt handed me $100 and insisted I take it. Later I remembered that a desk lamp had fallen over on that side of the computer and probably caused the chipping. When I told Matt I owed him $100, he said not to worry about it. That is so quintessentially Matt. The latest repair, on a 27" iMac, has been more complicated since the Fusion drive failed and all the data was lost. Matt worked tirelessly to recover the data and refused to accept any payment for data recovery. He came to the house to install the new hard drive and transfer all the data and photos. AND - at no extra charge is retrieving photos from a much older computer to put on the newer iMac. I couldn't be happier or more grateful. Thanks, Matt. read more

Had my lap top for 2 weeks...different quotes. Came to pick up and still wasn't ready. All he had to do was replace the trackpad. Second repair with the same problem. he never fixed it. Went to another place, screws were missing from track pad and he stripped a screw and had to replace the whole housing unit. I do not recommend!! read more

Matt is a real straight forward business owner. He cares deeply for your satisfaction with his work and goes above and beyond what would be expected to insure his clients are satisfied. Very happy we met Matt and used him for our Mac repair. He is 5 stars all day long. read more

Matt was unbelievably knowledgeable, patient (which is a BIG deal for me!) and knew exactly what I wanted to achieve. I am sure we will need his help again and am confident in his abilities!!! You cannot go wrong in choosing this business!!! read more

I'm not a person to leave negative stars because I don't want to ruin a companies opportunity for success here. With that said, I am going to provide feedback that may help people in the future. This was absolutely a 1 Star experience (not really a 4) I came into this store well aware that my bran new (4 month old) MacBook Pro was well beyond repair as I had spoken to Apple about it days before. My computer was ruined when my friends dogs mischievously knocked over a glass of juice from the table onto the laptop (hard lesson to learn). I was told that an Independant shop could do some sort of alcohol wash to clean the computer. I was told that it would be a flat fee for this service and if it wasn't repairable the amount would go towards fixing the computer. The gentleman that explained this seemed very kind and genuinely interested in helping me out. I was notified that I would pay upon pickup and he would call me in a FEW HOURS when it was completed. When end of day rolled around, I was concerned. When it reached 1pm the day after I was panicking. I called and was told that the gentleman that was working on my computer did one wash and nothing happened so they would need to try again. They stated they would call me when it was done. Three more days go by and I didn't receive a call. I called and there was no answer. I instead got a text message stating that they were busy. Frustrated, and panicking as I use my laptop for work I decided not to piss anyone off and I chose to wait for their call as they promised. One week goes by while I'm on vacation, no call... No voicemail... Nothing. I call again (now two weeks after initially leaving it for an expected few hours) I called again. Only to be told the person would call me back, and never did. Apparently they can answer the phone while on their lunch break but not tell you anything about your computer then never call you back. Another week goes by and I finally get fed up and kept calling until I got to someone. I told them I'm coming in for my computer. When I get there "the owner" invited me back to see the computer. It was in a very disorganized and unclean space with a dog. My computer was open face up and I could tell no "wash" had been done. Everything that was sticky before, was still just as sticky. The owner knew I was upset and offered to wave the $50 or whatever I was told I paid. Moral of the story? Take your computer into a real Apple Store and fork over the $1,400 to completely replace everything. You'll get your computer back much faster (three days from the day I left it at Apple). read more

This guy has saved my butt so many times with my computer and is the reason my 2008 and 2013 macbooks are still kicking. If you're out of warranty he's definitely the place to go to. read more

Totally unbelievable. Wish I could give 6 stars. For background, I've done 15+ years of desktop support and software technical support. I've worked at Apple. I've worked as a desktop support manager in Silicon Valley. I have at least a passing knowledge of IT. Matt is the real deal. We didn't need him to pull rabbits out of a hat, just pull a bunch of hard drives from old iMacs. It would have taken me a long time to do it without completely destroying the computers, because the screw locations and connectors are always a bear. Worse, the iMacs were from 2009. I was happy to have Matt do it. However, because of some sensitive information on the drives, we needed him to do it while we watched. Well, do it he did. He pulled the drives in his lobby while he was handling other customers, pleasantly chatting with people running nearby businesses, joking with the mail carrier, and keeping up a friendly conversation about 70s and 80s pop music. He's just a genuinely nice guy. And he did it the day before Christmas Eve. Only caution I'd give to anyone is that you communicate with him via text message. It's hard for him to juggle calls while he's in mid-flight, so to speak. read more

This bro installed a new HDD for me and saved all my info off of the old one. I compared his price to that of The Mac Guys down the street and they were comparable but he gave me a faster work time so I went Mac Help OC. It's been a few months and the macbook is working as well as ever, if not better. I think the speed on the new HDD was better so it has a little zip now which is appreciated. He also does iphone repair which I have been meaning to go back for. You should call or text (see the website for the contact info) before driving down because it is a one man operation (well I think his wife helps him out sometimes) so he might not be in the office if you just show up. Also, it's easy to miss the office. You have to turn in like you are going to Wendy's. There is a fu fu juice joint in that area. Look behind it for some stairs and then head up. You'll see the sign once you get to the second floor. If you're wheelchairing it, I am sure there is an elevator too. I would highly recommend this place. So if your apple product is misbehaving, go check it out. Also, remember to always back up your data! read more

He disappeared with our IMac l, went by the shop there was a sign on the door that said he was out of town and his number has been disconnected. He has had our computer for 4 months! read more

WOW! What a complete difference in service with these guys, compared to a Mac repair place just down the street on 17th. These guys were so quick to diagnose, inform and replace the broken Macbook that I brought in. Their prices, service and efficiency are all the best. I will DEFINITELY recommend this place to anyone looking to have anything APPLE related fixed or replaced. I really did think that my Macbook was shot, and time to buy a new one, but instead....these guys reassured me that they could get it back running again, and even added more RAM for me so that it operated quicker. I wont even bother with researching other places for repairs. This place is it! read more

I called the store desperate for help because i had spilled some water onto my keyboard. I paniked and had called the apple store first. (I'm never going there for my mac problems again, btw). When i went to the apple store, the guys at the genius bar just opened up the back and "assessed" the damage. They saw no water so they said it was perfectly fine to use. But when i turned it on in the store, something was clearly wrong with it. My wifi wasn't working and it kept saying "no hardware installed". I asked them to look at it again and they said it was probably because i spilled water on my wifi hardware. They told me it would cost $850 to fix it and I did not have that kind of money laying around so i decided to explore my options. I looked up "mac help" on Yelp and Mac help OC was the first to pop up! I read through their reviews and decided to call up there store! Matt was super friendly over the phone and told me to bring it in. Not only did they open up my macbook, but they took it apart and cleaned it up to make sure there was no water! They were very thorough and made sure to update me with calls throughout the process! I'm so thankful for their help! Not only did they fix my macbook, but they did it at a much more reasonable price than the Apple store. They did way more than what the Apple store did and they charged me way less! If you ever need your mac fixed, bring it to these guys! they definitely know what they're doing! read more

Best Mac tech support shop!! I've tried so many Mac shops and this one is by far the best. The owner rocks and is wonderful to work with. I highly recommend! read more

Where iPhones go to NOT die. I have been taking all of my Apple / Mac products to Matt and Tim for the last few years, and they never cease to amaze me with incredible service and technical ability. This year alone, Mac Help OC saved both my and my wife's iPhone 6s -- on both occasions (about 10 months apart), the Apple Store in Fashion Island refused to replace the cracked screens, stating the iPhones were "beyond repair" because the aluminum frames were bent, and instead offering to replace each iPhone for $322. My iPhone was severely bent, having been crushed in a car door, but Tim was somehow able to bend it back into shape and replace the screen with OEM Apple certified glass, good as new, all for just $120 -- much cheaper than the Apple Store's screen replacement cost of $139.32. My wife's iPhone was not only bent, but was also no longer receiving calls or texts. Matt determined the problem was a severed cable, replaced the cable at cost ($20), bent the frame back into shape, and replaced the screen with OEM glass, all for just $140 total. Again, both of these iPhones were diagnosed as DOA by the Apple Store -- without Mac Help OC, we would have had to go through the hassle of replacing our phones (including being without a phone for several days, transferring data, and restoring contacts, applications, settings, etc.) at a total cost of $644 from the Apple Store. Instead, Mac Help OC was able to fix both iPhones, within HOURS, at a total cost of just $260, for a total cost savings of $384, not to mention all the time saved not having to replace our phones. So before you pull the plug on your iPhone, I highly recommend taking it to Mac Help OC for a second opinion -- there's a good chance the injuries are not fatal. read more

I just found a gem! These guys are great! Matt is extremely knowledgeable, professional and extremely fast. He serviced 2 of my Mac and did a fantastic job, all works great! His diagnostic analysis was dead on. Also, as a motion picture professional I am very picky with those who service my equipment. So finding Mac Help OC is a great relief! I will continue to use Mac Help OC for all my computer service needs. I will also recommend Mac Help OC to all my motion picture colleagues! One more thing, great location! Plenty of coffee & food joints all around Mac Help OC. You won't go wrong taking your Macs to Matt! Roland Canamar Producer/Director Silver Dream Factory read more

Matt is amazing. I had to get my older MacBook Pro some new memory before going out if town. Matt was able to help for a great price and also was willing to put in a new HD for me as well. Because I was leaving on a Sunday he offered to call me when it was ready and get me to pick it up despite the fact that he was closed. If you have any issues with your Mac, just save yourself some grief and go to Matt at Mac Help OC. Excellent customer service and he really knows his stuff - and his prices were reasonable too! read more

This location is hard to find, a small office tucked away on the second floor of what appears to be a converted former motel off 17th street in Costa Mesa. Park in the back of the building, as the front spots are time sensitive and a stickler to get in and out of! The MAC guys are located upstairs, in a small brightly lit office smelling of incense and zen! The service is impeccable! I called first, just to get an idea of what I would be getting myself into cash wise. My Macbook Pro 2009 had run out of space and was terribly sluggish. Matt promptly provided me with options, and we both agreed to scheduled a date to upgrade my Mac to larger processor. I've looked on the internet to see if I could save money just to do it myself. That was a negative: too much work involved just to get in and out of the casing and that doesn't even include the transfer of info! For less than $300 I got a 750 processor installed, he copied and transfered over all of my data, and even upgraded my OS and iLife programs! My old processor was returned to me for safekeeping (a back up in dire situations) and he did it all by next business day! How cool is that? Mac Help gets five stars because I came back a week later with some corruption in one of the theme files on the new iphoto program. He trouble shooted for about half an hour, found the problem and fixed it at no additional cost! I'm making photo books once again! Way to go! I'm referring everyone I know with a Mac, iphone, or ipad for their service! (They replace cracked screens and batteries too). read more

The reviews do not lie....Tim is awesome!! Took him my Macbook Pro that quit working after 5 years! Ended up the logic board quit and would be a little spendy to fix. On his recommendation, I ended up buying a new Macbook Air and he migrated everything over from my old hard drive....new Macbook looks exactly like my old Macbook now! Very reasonably priced as well.....could not be happier with the service! read more

I have to give this place 5 stars for following reasons. 1. competitive price that is unmatched, "UNMATCHED" by any other Mac service stores and retailers. 2. exceptional service - Matt owns and runs this place. I dropped my 13" macbook pro (unibody) and broke the protective glass on top of my screen. I called around at least 8 different stores in both O.C. and L.A. All the stores told me that they can only replace the entire screen which would cost me between $800 to $1000. When I called Matt, he said he can replace the glass part for $220 and the entire screen $400 (including cost and labor). What's more amazing is that he does not get his parts from 3 party vendors but from Apple. I know it sounds too good to be true. Mac fix at a 1/2 the price of other competitors. I was little skeptical too, but I got my macbook back today and it looks fantastic. Matt fixed it as he promised and I am very very very impressed with his work. Two thumbs up, 5 stars, and 10/10. read more

Matt is a good ole Southern boy that believes in keeping business relations for a lifetime and not just try to get all the customers money at first and hope he sees them again. Mac Help is very knowledgeable, respectable, fast and professional. We've been going here for a few years and will continue to support this small business. read more

Matt and Tim are geniuses and extremely humble. One fine morning my beautiful MAC decided to have a cup of coffee all over her keyboard. I was devastated, and took her to the MAC hospital after searching online for the right fit. Their reviews were through the roof and I realize why. Most people would have given up on my situation and charge me a lot. Matt and Tim worked their magic and my lovely girl is a frankenstein, and more importantly she works. Truly a miracle!! I recommend them beyond 5 stars. Thank you Matt and Tim!!! read more

I usually head to the Apple Store when I have problems with one of my of Apple products. Now that my MacBook Pro is out of warranty I decided to look for a 3rd party vendor when I wanted to upgrade the RAM in my late-2010 machine. Enter Yelp and the amazing reviews of Mac Help OC. Matt was quick to respond to my initial e-mail (and all my follow up questions!) and Tim did an amazing job upgrading the RAM, installing a new hard drive (1TB!) and transferring everything over. He called several times while they had the laptop to give me updates, which I appreciated. They cleaned up directories that were damaged and the machine now runs wonderfully. The price was reasonable, most certainly less than the Apple Store and well worth the high quality of service. Supporting a local small business is a fabulous bonus! read more

I went to Mac Help OC this week and had my computer and phone fixed by Matt. I went to a couple other places before finding them. Both other places said they could not fix my phone, and wanted to much to fix my computer... When I brought it to Matt, he quoted me a reasonable price for both. He called the next day and I went to pick them up and was very happy. Top-notch service and pricing. I don't know why yelp says that they are closed, because they are open for business!... I highly recommend them to everyone. They rock! read more

They saved my iphone after thoroughly broke it...In one hour too! good as new!

There is a reason this guy has 59 5 star reviews, he knows customer service. Responsive, communicates and stay in touch. Knowledgeable and a reasonable price. Enough said, I'd let him work on anything. read more

About a month ago, I spilled some water on top of my MacBook Pro and took the necessary steps to attempt at drying out my device. I used a blow dryer, unplugged everything, and didnt touch it for 48 hours. Needless to say when I attempted to turn it on a 2 days later I realized I was in trouble. Fearing how much Apple would charge me to try to fix/replace it...I decided to look on Yelp to find someone who could help me out...and the Yelp Gods introduced me to Tim and Matt. Tim was quick to provide me a diagnosis of my MacBook Pro and I trusted him to help me get my MacBook restored again. He worked on it right away and I got constant phone call updates from him. Unfortunately a little too much water had gotten inside and my computer was dead, but it wasn't because of a lack of effort on Tims end. The dude definitely knew what he was doing. Anyways Mac Help OC provides a really dope service where they diagnose water damage for a low cost, and in the event of a situation like mine, they will transfer your data from your old device to your new device. Apple offers similar services but for a ridiculous amount. What really makes Mac Help OC great is the service they provide. I unfortunately couldn't get around to buying a new device for over a month after I had initially brought in my MacBook, and unlike most stores, these guys were laid back about it and assured me that I could come back at the most convenient time possible. Finally after a month, I got my new device, brought it back to their store, and they transferred EVERYTHING. Such a smooth process. Seriously, if you run into MacBook problems and you take it to the Apple store over these guys...then deserve to have a sad wallet. These guys are awesome and its great to know that if anything happens again, I can trust these guys! read more

Mac Help OC is the best. As helpful as the Genius Bar is at any Apple Store, there are some problems that they aren't equipped to handle. This is where Matt Castille and Mac Help OC comes in. I recently dropped my MacBook Pro and severely damaged the hard drive. After repeated failed attempts to restore the data, I was beginning to think that 5 years of my data was forever lost. Matt was able to fix my issue and provide a solution that will help prevent another failure. The service that I received was first rate and the job was done, as quoted and on time. Expert technical knowledge, excellent customer service and honest and superb value. Highly recommend Matt and Mac Help OC. read more

Wow! These guys are great! They fixed my phone in an hour! Fair price, great customer service and they use only apple replacement products! Would definitely recommend this place! read more

I am so grateful to Matt at Mac Help OC for his expertise, integrity, and professionalism in getting my geriatric iMac running in tip-top shape again. I originally was planning to buy a new computer and wanted to pick his brain to find out what would best suit my needs. Matt advised me that he could install some hardware and software upgrades which would keep me going for quite some time, and he was as good as his word. Service was done for a very fair price and turnaround was as promised, and Matt was available for all my questions both before and after. I am so pleased to support a great local business! read more

Excellent and expedient work, at a very reasonable rate. Matt saved years of work and calmed my rattled nerves after restoring my stuck / semi-crashed laptop. I came in scared and sort of hopeless, and four days later I had my Mac back, everything restored and the thing working better than ever. What a relief! This guy could be a therapist. :) read more