I have been a customer of MacDonald Tire & Auto for over 10 years and have always had a positive experience. Mac is knowledgeable and reliable and his prices are fair. I have never had any problems with any of his repairs on my vehicles. read more

Had my vehicle towed in. Gear Shifter Broke. It happens on toyotas. It is my work van. Him and his crew fixed it next day (It was a simple repair i had no time to do) I was charged 205 bucks. Gave 300 because of quick repair and inspection. Good Service. read more

Been using Mac's for a few years now, always been straight shooter and I value his commitment to get me back on the road. The place is always busy, but I found that's because he doesn't price gouge his customers. I have piece of mind knowing my vehicles are going to be fixed right the first time. I highly recommend Mac McDonald's Tire and Auto. read more

I wish my friend saw this bad reviews. They obviously do not know how to work on cars. My friend had her car towed there and almost a week and still not fixed. First they said it was the battery, then they said the engine no good . Supposedly tested drove the car Saturday June 19,2021. Then Monday she picked up her car and it didn't make it to Credit Union on Jefferson Davis HWY. She said it was like it wasn't getting gas, then he told her it was the timing belt. They charged her $250.00 for NOTHING. All they did was put a battery in and 2 quarts of oil. I told my friend to take her car to C J Auto on Jefferson Davis HWY at least they know what they are doing. I will make sure my friends and family know NOT to do business with them. BAD BUSINESS and RIPPED OFF. read more

Unfriendly and unprofessional. Ive been told terrible things about peoples experiences here. Luckily i caught how rude they were just by a phone call but it was confirmed by reviews and other people i know read more

if i could give 0 stars that would be it i have worked on cars all my life and have known mac for many years this one and only time i didn't have the time to work on my wife's car i made the mistake of taking it to mac i wanted 2 things done to her car it took forever when i got a call to pick it up only one of the things were fixed so i had to leave the car there longer when i went to pick it up the second time the car mysteriously had several more things wrong that wasn't wrong when i took it in i ended up fixing her car myself read more

Wow, I have never experienced such kindness by a complete stranger. The owner was so positive and cheery when I called in tears because my car was on the side of the highway. It was really refreshing and unusual to hear from an auto shop. He fixed my car with a popped tire in less than three hours and called me immediately. I was unable to find a ride to pick it up right away and then knew I was pushing it for time because they were closing. He answered in his same, very pleasant demeanor and told me no problem he would wait for me. Love this place and would highly recommend to anyone. read more

Very dependable shop. Me & my family have got our cars repaired here for years. The best thing is they get it right the first time.

I didn't want to write this review because I've personally found that most auto repair reviews come across as an unrightfully so angry customer ranting usually about the price. But since my horrible experience I've had my mother and co-workers experience one of the exact same problems. I'd been taking my vehicles to this repair shop for about nine months. I'd recommended it to my co-workers and my family. A few months back one of my cars was up for state inspection. I took it to a big box chain auto repair shop for the inspection because it's location is more convenient for me. It failed and I opted to have Mac fix the problems for me, as his price was much cheaper. When your car fails inspection in my state they slap a failed sticker on the windshield and check off a few extremely generalized box such as "lights", "safety" ,"braking system", "exhaust" .. etc. I failed the braking system and the lights. My lights failed because three of the five bulbs that make up my center back brake light had blown. I replaced them all on my own the night before taking it to Mac's to have him change my brakes and do a state inspection. The sticker was still there. It's illegal to remove it. I checked all of my lights and changed my wiper blades in his parking lot before leaving it as an early bird drop off. I get a call the next day telling me my back drivers side brake light is out. Bizarre, right? It died within the eight hours it was left in his parking lot? I thought it was odd but brushed it off. I asked if he'd change my oil as well as it was almost due. I come, pick up my car, pay for my brakes, pay for the oil change and pay for brake light. Two days later a co-worker notices fluid oozing out of my cars grill. It was oil. My engine was covered in oil. They hadn't placed my oil cap back on. I was so angry I didn't bother contacting Mac and took it to the big box auto chain to foam clean my engine. They also checked my tire pressure for me and apparently they all were extremely over inflated. I couldn't remember the last time I inflated my tires. I'm assuming this was done by Mac and not the magical tire pressure fairy. Anyway, they've also forgotten to put the oil cap back on my mothers car and TWO of my co-workers cars. They tried to charge one of my co-workers for cleaning their engine because of it. They also over inflated one of my mothers tires after a patch job. She noticed when picking her car up as her car as a tire monitor system. She pointed it out and he fixed it before she left with an apology. I was actually there for this event. I drove her to pick up her car. Long story short I'm not sure is place is just careless or purposely trying to cause damage that they'll later charge you to repair. Either way I'll never go back again and I've recanted every recommendation for them that I've given. read more

My last day of living in Richmond as an active duty soldier I loaded up my car with all my furniture and drove to work at 8am. About 1/2 mile from work my power steering went out (a pulley under the hood had been squeaking for weeks but I wasn't sure which part was failing), so I drove the car to work and parked it. Sure enough the pulley had broken and the belt was lying under the shroud. This was the primary belt that ran the power steering and water pump. It was pouring down rain so it would have been impossible to do any work on the car myself. I called to a few car repair places around the area and got either high quotes or it would have taken all day to get it fixed (I had to leave around 11am to get home, and was leaving for vacation the following day). I called Mac and they told me to bring the car up and they would look at it. I was afraid to drive the car because of the water pump but made it up there with no issues. They told me they would take a look at it and give me call. While they didn't give me a call back as soon as I expected, about an hour later I called and they confirmed that the problem was only with the broken pulley and that the belt also should be replaced. I gave them the go-ahead and watched the minutes tick by as I should have already been on the road. About noon, they called and told me the car was finished. I got a ride up to pick up the car and despite the rush job, they only charged me around $150 (this may have been because I was an active duty soldier in a bind). I was very happy with their willingness to take on the job and their understanding that I needed to leave as soon as possible. The charge was also around $100 less than other places were quoting me for the same job. Great place and great people! read more