This place used to be my go-to body shop, but it has really gone downhill. I stopped by to get an estimate for my car. They took pictures and told me they'd send me the estimate later that day, so I left expecting to hear back. Days went by, and I never received anything. No phone call, no email, nothing. A quick follow-up or even letting me know they were busy would have been appreciated. Instead, I was left waiting with no communication at all. Customer service like this is disappointing. Unfortunately, based on my experience, I can't recommend this shop anymore. read more

Does anyone know the actual phones hours, to speak with a person, I have been trying to get an estimate for over a week, with no response. When I call, either VM full, or left VM with no anwser. This is leaving concerns that if I take my car in, will it be stuck there. Any help is appreciated. read more

Maaco Auto Body Shop & Painting - Car to be painted - Body Shops Near Me - San Bernardino, California

My 2013 Honda Accord was an eyesore, depressing, waterspots permanent, horrible. MAACO did an excellent job, my car looks like new. Luis and Sylvia were very professional and nice. I am very happy with the time it took to complete the job. Great service! read more

They painted my Nissan Sentra absolute fucking trash. Don't waste your hard on money here. Please just go to a different location and these people suck. They don't take pride in their work. It's like they're all drunk painting cars. I got a bunch of drips running down my car like crazy. read more

First of all the customer service is above and beyond! I needed to repaint my 99 Honda CRV and it turned out beautiful. They painted my trim as well and my jaw dropped when I saw it! Highly recommend them. Great price and discounts on their website. Thanks MAACO staff! read more

Everyone is so amazing and very friendly!!! The team here at this location went above and beyond on my purple Honda fit. Thank you all so much. I appreciate the great paint job! Also it was fast and looks beautiful. Thank you Maaco read more

I just picked up my vehicle from the shop, and boy I came out beautiful! Looks brand new and bright! Highly recommend you won't be disappointed! Good job read more

Maaco Auto Body Shop & Painting - My fresh paint - Body Shops Near Me - San Bernardino, California

Wanted to get my 2017 Tacoma hood & cab top repainted and priced around different auto body places and even a wrap job done and decided to go with Maaco in San Berdo as they were the least expensive. The quote was 1/2 of what the others were going to charge and I know that Maaco does a lesser job but I am tottaly impressed with the paint job done on my Tacoma. They were very friendly and professional and it was done in 2 days time. read more

I dropped my car off to them on 01/30/24 for claim damage from a wrap shop. Maaco was paid $2300 to repaint the doors and door jams. On Tuesday 2/13/24 I was told production manager found some things he wanted to get addressed and my car was going to be ready on 2/16/24. When I goto pick up my car it looked worse than before. It appeared they just wet sanded some areas and re cleared the doors and jams outside. when they were paid 2300 to repaint and re clear the doors and jams. There were clear coat drip marks in the door jams and areas of the damage that were not repaired. On the doors them selfs there were tons of imperfections and even a piece of hair under the clear coat. Over spray on the b pillar and on the bottom plastic areas. The list goes on. Seems like someone painted it in the backyard when they were paid $2300 for just doors and door jam and a lot more quality than what was received. They claim they are going to fix the issues so I will update this review when I pick it up. Update: 3/10/24 picked up my car a second time and very disappointed again. Will not bring my car back here to let them mess it up more. My passive door locks on my doors were not working anymore ( buttons on the door to lock/unlock) turns out they installed them backwards. drip marks everywhere and 2 different colors on my passenger front door. There areas they didn't even fix that they were paid to fix. Terrible place. Overspray INSIDE my car and stuck on my navigation screen and areas around it. Tried scrubbing it off and it will not come off. My car looks worse than before I brought it to them. read more

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Overall to repaint a very old car, it's not bad. Just expect alot of flaws. You get what you pay for.

I needed some dents fixed and my bumper attached, a new side mirror and a total paint job. My car looks brand new and they did it in 5 days. Great communication and customer service. I'm so pleased. And will definitely be back if I decide to get black stripes or something else. read more

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Brought my daughters car in because she needed a new front bumper. Lewis not only beat all other quotes by a fraction but did amazing work. All of the staff are friendly, knowledgeable and great to work with. They replaced the bumper and restored her headlights. They even cleaned the car. Her car was ready to pick up only 3 days later. If your looking for a great, honest and reliable business your search ends here. They are great. Thank you Lewis! read more

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Had my car painted here and loved the results, I get a lot of compliments on my car and it's always a fun conversation talking about the quality of the paint job and how much I paid for it. The person in charge of painting is also pretty good, he was new at the time I went but did a fantastic job. All the staff was also very friendly and easy to work with. Despite this, my car does have some overspray in certain places which is acceptable considering the price I paid. Also, think another $800 was a pretty big jump for simply painting the door sills of my car but I don't paint cars for a living so I wouldn't know. ***IMPORTANT*** A lot of people reviewing don't really understand the true nature of Maaco so I'll just put some pointers for what to expect at all Maaco's. This is not meant to tarnish the business in any way but here we go: 1. For starters, Maaco is a FRANCHISE, meaning that it's like the Mcdonald's of Auto Body Shops. You don't go to McDonald's expecting the best quality food, if you want quality, you should look for a body shop owned by actual professionals. 2. Because it is a franchise, the people working on your car are expected to work under certain guidelines. Painting a car takes time and they are expected to go through several cars each day, explaining why quality can often come out poor. 3. For the quality of work, their pricing isn't that bad. Yes your car may come out with overspray and yes the quality control might be poor, but you're getting your car repainted for like $3,000 (assuming you're getting one of the higher options). Other auto body shops charge a minimum of like $4,000, so if you want your car to be painted with absolute care and no issues at all, save up and invest in a shop that will actually give your car's paint some longevity. 4. If you still want to go through with a Maaco paint job, it's often better if you do most of the prep work yourself or have someone else do it. Doing prep-work before giving your car to Maaco is often recommended by a lot of people and gives the best results. Again, referring to my 2nd point, their guidelines only give them a certain amount of time to do what they need to do so for better results, do it yourself. If you think this is too much work, go to a better body shop since you'd probably want your car painted with the utmost care as well. 5. Again, you shouldn't come here expecting an A-grade paint job for almost half the price you should be paying. If you want a high-quality paint job, it's not going to be cheap. 6. With many car enthusiasts, this place is known for getting your car painted for cheap, and, for the price, it's pretty worth it. Oftentimes, people use Maaco to paint their car knowing that they want to change it in the near future. They do a decent enough job for people to give you compliments. Just don't come expecting a high-quality paint job that'll last you 5-10 years, it'll probably last you 2 at the most but by then, most of us would have already changed our car's colors. ****************** With all that being said, I added a before and after of my car; the paint has constantly given me compliments and I spent about $1,200 for it, which is a steal seeing how much the car's changed. I did do some prep work before sending it off so do keep that in mind. Overall experience was great, car looks great, there are some places with overspray but for the price I paid, I have no complaints. read more

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Made appointment online, got there and told me due to the age of my car they won't even see it. F this place read more

Maaco Auto Body Shop & Painting - Body Shops Near Me - San Bernardino, California

This place is very terrible! They do really bad job on painting cars with NO quality! I would say to never go to this place. Unless you want to be lied to and have a bad paint job then stay away from this place. Very BAD! read more

I will update this review as things unfold: NEVER EVER GO HERE!!! DISHONEST, ZERO QUALITY CONTROL, CRAP CUSTOMER SERVICE Dropped my 05 Nissan Titan at this Macco over 3 weeks ago and it's still not done! 1.5 weeks ago Bruno (the manager) calls me and tells me it's done. I go in a few days latter (my soonest availability) to pick it up and I see my truck in the back and it clearly isn't finished. When they brought it around it was painted different colors, there was overspray everywhere and I mean everywhere! The funny part is they try and give it to me! I told Bruno the truck looks like shit and it was not painted as we discussed. He says, "ok ok, I'll make this right give me a few days and I'll fix it". Well...over a week latter and it's still not done! Called today and Bruno isn't available! In the end the truck was not done in the time promised (Bruno said 1 week, it took 1 month). The truck was not painted as discussed and written on the paperwork. Overspray and shabby workmanship EVERYWHERE! These guys either don't know what they're doing or don't care...probably both. NEVER GO TO THIS MACCO!!! EVER! read more

Was kind of skeptical at first based on the reviews but decided to give it a shot and I'm glad I did. Slyvia was great at the front desk. She kept me updated on the progress of my truck and they even finished a day early. Completely satisfied and would definitely recommend this business to any one needing a paint job. read more

People need to do there job a right way now I gotta pay someone to fix this issue now they wanna offer me a discount to fix it to make more money off of me I will be takin my business somewhere eles thought they were good people really loved there work now I just seen this made me very upset read more

Don't go in there expect a car show type of paint job I guess you get what you pay for definitely gotten better over the years and the front desk people are pretty cool read more

brought my little sports car in around march 20th to have body and paint work done they finished it within about 10 to 12 days but left all kinds of areas on done dents and dings that were either not done at all or done very poorly i am so sorry that i ever considered going to mako they brought it back under a warranty told me it would take two more months to fit it in which was total bs called the 1-800 customer service number they got it in two to three weeks earlier and when they finished it the second time they still overlooked areas that were discussed and should have been done and weren't finally took it as it is about 2 months later and haul it back to my place and when i took it off the auto hauler the new bumper they charged me for and fender liners were still rubbing on my front tires because they were not properly installed and i couldn't continue to drive it and they left part of the fender bent at the bottom lip of it so disgusted with the inferior poor quality workmanship after spending almost $5,000 and waiting 2 months to have it redone and not done right is pretty disgusting so sorry i ever went to maaco paint and body in orange california so i can't even properly drive my vehicle and it just sits parked and my place until i decide my next move maaco is about the worst place you could go read more

These guys did a really good job with body work, paint and also customer service will definitely recommend this place to any of those that in need of car work .. shout out to all the guys working in the back, Vincent, Bruno all of these employees.. Very helpful and professional people :)) read more

Just had our car painted at Maaco in San Bernardino. Start to finish is was a great experience! Largely due to Carlos, who couldn't have been nicer or more helpful! We had some heavy oxidation on the hood & roof of the car and were worried that it would still show through, but it doesn't. We chose the Premium Paint & Urethane Sealer and we're glad we did. The car looks brand new! And it was done a week sooner than they said it would! We couldn't be happier! Thanks Maaco!! read more

Maaco Auto Body Shop & Painting - Body Shops Near Me - San Bernardino, California

Would not recommend them to anyone!!! I took my ram truck in for painting, purchased top of the line paint package, they removed shell from the truck and all the hardware and They lost ALL of the hardware that secures the camper shell to the body and had no idea how to put it back together. They removed all the emblems and handed them to me in a bag!!! I had to purchase all new emblems and have them installed elsewhere plus there was overspray everywhere that I had to clean up. They were very incompetent and I would stay far, far away from this shop!!! read more

I got a quote 2 plus months ago be the COVID crisis. I know business is slow for most companies. I called to see if the quote can be reduced from a full paint on a crew cab f250 ($2550). I want the same paint job but do to the crisis I have less available funds. The girl that answered phone was pleasant and said I would get a call back from the manager. That did not happen so I called back. She said I have to bring the truck in. Well I already did once. Why again do I want to spend $$$ to drive my guzzler over. If I give maaco another shot, I will go to another better rated location. I am ready to get it painted, they obviously do not need the money! read more

Beware you get what you pay for. I went in for the 299 special but once i got there price changed it went up to over 400 dollars. Just for a basic black and color change nothing else. They were supposed to paint my rims for additional fee. I called the day it was supposed to be ready. Brunio told me it was ready and asked if i can come later that day. I told him i can come the following morning if thats better. He said that would be great. So i good to pick my car up. Its not ready!! The rims aren't painted. Once i get home i notice drip paint marks where there was too much paint. And of course Brunio wasn't at work and nobody knew where he was. So beware!! read more

Maaco Auto Body Shop & Painting - Body Shops Near Me - San Bernardino, California

Got my paint job for my car back in April 2016 for fading. The paint started to fade and I brought my car back for a re-touch, and it hasn't even been a year. I bought the 3 year warranty plan, too bad the old manager (Troy) was no longer around. The new manager (Manny) comes out and says, "oh those are water spots." Well, if they were water spots I would not be here much less cause paint chipping and fading all around the body. Then the owner (Tony) comes out and starts trying to rub out "water spots" with his finger. We go round and round, and Maaco refuses to acknowledge or honor their warranty. Make it even better, I asked the owner for his last name in order to write a letter to corporate. Tony (owner) refuses to give me his last name and begins to yell at me. When the owner begins to scream and get angry at customers who are asking to honor a warranty, this tells you everything. I walked away before getting stabbed at Maaco over a paint job. To say that I was unhappy and unsatisfied is an understatement. The warranty is only as good as the people who sell you their warranty. Needless to say, their warranty isn't worth cow manure and their customer service is nonexistent. Stay away from this Maaco and take your paint job elsewhere. read more

I brought in my car Tuesday and it was ready Friday. Fast great service and fair pricing. The before and after of getting this car painted feels like I just bought a new car. Manny and Bruno were helpful in giving me a good understanding of what it would take to get the car in great condition. Dents removed all exterior painted and made the car look way better than I thought it would. read more

Maaco Auto Body Shop & Painting - So glad I got this car painted at Maaco. Affordable and great results!!! - Body Shops Near Me - San Bernardino, California

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DO NOT TAKE YOUR CAR HERE. I REPEAT DO NOT TAKE YOUR CAR HERE! THE OWNER IS A RACIST WHO HIDE BEHIND HIS SHOP MANAGER LUIS REYES. MAACO corporate office does not support any claims with this shop because it is individually owned. Their real name is America's Body Shop. I took my car here to get painted, I got their most expensive package. This is what they did to my car: - Scratched and Swirled the paint - Over Spray the interior, - Glued side panel back with yellow glue - Particles and bubbles in the paint - Paint dripping down the trim and much more, really just too much to list. They did nothing about it. The owner would not even come out the back of the shop. This location is very unethical in their work. They are going to lie and say they are under new management, don't believe them... read more

We were told to come in for an estimate, at first we were told that we would have to have approval from the manger due to the age of the truck. Carlos Martinez came out and went over our truck, approved it and wrote up an estimate. He suggested we take it home and remove all trim for a cleaner paint job. We did that and bought it back on Monday at 4:30. They had already closed altough both corporate and their sign stated a 5:00 closure. Carlos, the "manager" that had written the estimate, looked out and waved us away saying they were closed. He finally came out and said they were booked up. I asked if we could make an appointment and he told us no, to just drive there each day and see if they had openings. After explaining that we both work full time and live 45 minutes away, Carlos made room for us. We walked inside to pay and he said; " sorry the manager (wasn't he the manger?!) won't approve the truck. Lots of time and stress prepping the truck, leaving work early twice to get over there for a estimate and then to drop it off. We will never use Maaco again. read more

I have herd alot of negative comments and unsatisfied customers regarding Macco, so I was unsure about taking my car to them for a complete car paint job BUT took a chance to see it for myself. I went in on a Tuesday and Troy greeted me and checked out my car for an estimate. i picked out the color I wanted and he gave me the total price for the body work needed and paint job. it was definitely in my budget. it was done in a week just as I was told it would be. i would LOVE to say that I LOVE my paint job!. they did an AWESOME job for the price I paid. I recommend them 100% to anyone looking for a paint job or body work. Troy is the man who helped and hooked me up. THANK YOU TROY! GOD BLESS... read more

I had my car in the shop for a dent I had on the right front side, They did a fantastic job my car looked brand new again, They have excellent customer service I would definitely recommend to everyone. I would like to personally thank the manager Bruno for his amazing service, Thanks Macco Team read more

Hello, I had my 02 Chevy Silverado fully painted all around and had my cab adjusted so that it would line up with the bed. My truck looked terrible before I took it in it had multiple dents and someone had even keyed my truck pretty bad plus like I said the cab was misaligned. When I picked up my truck I honestly was just astonished with the truck being one color again. When I saw Luis drive it out from the back I was so happy and just shocked how good it actually looked .The truck looked better then the day I bought it off the lot these guys really went the extra mile for me and I am absolutely impressed with what they were able to achieve . Luis and Sylvia are very professional and just really down the earth people they were very helpful and kept me up to date regarding the status of my vehicle. I really appreciate all the hard work that this Macco Location did for me. Im so happy with the way my truck looks and u just can't beat the price thanks again Macco San Bernardino of E street u guys rock I definitely recommend this location and I'll be having more work done for sure in the future thanks guys be safe and stay well! read more

Took my car in a couple weeks ago. Received excellent friendly customer service from Daniel. The paint job and repair exceeded my expectations.. Looks better than when I bought it 10 years ago! Highly recommend this body shop! read more

This place was good as far as re painting my car and the guys there were very cool and polite HOWEVER, i went from a red to a blue color and after they finished i am still seeing red spots all over my car little spots where they put the masking tape at seems like the guy was very impatient with aligning the tape on the edges of my car. They were ok but i wouldnt go back. As much as a paid, i shouldnt be seeing any red at all. I mean i stay in victorville and already had to leave my car there an extra 2 days because they fucked up but im not going all the way back down to san bernardino AGAIN to show them this stuff. Its rediculous and im kinda mad but wont return. read more

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Great job-brought my older silverado in for a makeover,Troy and Daniel helped me out. Daniel gave the estimate and went the extra mile to make sure it was done right.Dropped her off and the next week they were done-gave me my truck detailed and looking good-Troy even gave me a ride to work,this is my second vehicle I've had them do, and so far so good..they even do some restoration and custom work,check them out.Hard to beat for the money. read more

I am very happy with the paint job and customer service I received from Maaco. I had my 2005 Toyota Tacoma painted factory pearl red. Troy provided excellent feedback and the job exceeded my expectations. There was a slight issue identified and it was corrected right away. So far I am very pleased and have received a lot of compliments and asked by several individuals if I purchased a new truck. Thanks, Albert read more

Worst customer service!!!! Poor workmanship. The girl in the office called me profane names. Her coworker refused to assist me even though I had already paid for the work weeks before. They took over two weeks to get my car done. Left my hood still uneven and sticking up. Also they caused my airbag sensor to go off and refused to address it. These folks are totally incompetent, provide very poor costumer service, and blame other for their mistakes. Don't go here! Trust me stay away. read more

Customer service was awesome! I painted my 1996 Chevy k1500 black and wow this shop converted a pealing roof and hood into a new truck. They removed at least 40 door dings and dents. The manager was willing to help me with a great price and if you saw this truck today you would be amazed at the quality of work. The four year warranty alone tells me they will stand behind their work. Thanks Macco San Bernardino read more

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Tony and Bruno are the man! Gave me a single stage paint job and couldn't be happier. They priced it very aggressively compared to other shops and I can't even recognizE the car. It went from zero to hero! Thank you guys! Will be back read more

Review update: I'm not sure of the reason for Maaco Collision Repair & Auto Painting (Owner) responding to my review asking me to email the customer service if they had no intention of responding. I had sent an email regarding my experience prior to posting the original review and have yet to hear from them. This just added to the already horrible customer service read more