Literally the worst pharmacy Ive ever interacted with. I've never seen the drive thru open in the…read morepast year, they've had serious issues filling medication, and i've never been able to send a script and have it filled same day regardless of urgency or time.

Negative star! Their whole job is prescriptions and they are horrible at it. A problem with…read moreinsurance, could you give me a call instead of waiting for me to come back in. This place is terrible. Oh and the front cashier counter girl that ignores customers because she is on her phone. Do better.

My prescriptions are always sent here and I've always had a good experience with the pharmacy and…read morestore staff. Each time I visit, I've been able to purchase what I need and leave pretty quickly. The self checkout stations are helpful if the checkout counters are tied up. You can find most anything needed from a convenience store and they are usually well-stocked.

The AI assistant that answers the phone and tries to transfer calls is so incredibly annoying. She…read moreasks multiple unrelated and unnecessary questions. Impossible to get an answer

One of the things that motivates me to review on Yelp is being able to highlight amazing small…read morebusinesses in the area, and Gibson's is one of those small businesses that I have nothing but pure pleasure bring to the world's attention. Gibson's is an independent pharmacy located in a strip mall across from Fashion Place. Walking inside, you're greeted with an open, clean, and comfortable space that feels cozy and welcoming. If soda bars were still in vogue for pharmacies, one wouldn't feel out of place here. The staff is friendly with excellent customer service skills. Anyone who reads my reviews regularly knows that my primary focus is on customer service; everything else is secondary. The pharmacists genuinely seem to care about the people who walk in that door with a compassion that is often missing in larger pharmacies. To those who need the pharmacy once every year or so may not care so much where they get their medications. I know that it didn't matter to me until a few years ago when my life changed unexpectedly through no fault of my own. I was healthy and took great care of myself; chronic conditions through injury or illness never crossed my mind, nor did have any clue that it was possible for one person to be sensitive to so many different types of medications, fillers, brands, and even have issues with absorbing certain vitamins. Dealing with such a thing has been more frustrating, embarrassing, and draining than I have the ability to express. This is important for my review because the staff have been very patient and caring as I bring these special needs with me through my transfer to their business. Chris and Char have especially impressed me with their kindness in making sure I'm taken care of. In a world where people (especially the elderly, chronically sick, and those dealing with chronic pain from injuries) are processed through a conveyor belt-like situation--just another money making product for pharmaceutical companies--this is not only refreshing, but brings real feelings of gratitude that could never adequately be explained in words to someone who has never been in that situation. Gibson's does their best to keep prices low for their customers. I was surprised the first time I picked up a medication just how much cheaper it was than my last pharmacy. Of course, every prescription will be different, but that was my experience. Another plus is that Gibson's is a compounding pharmacy, which means they can hand make prescriptions without certain fillers/dyes/etc., create a liquid version of a medication, and take care of bio-identical hormones for better absorption. Other things to note: a very comfortable waiting area for patients, adequate parking and spaces close to the door, and conveniently close to the freeway. They also deliver (for FREE), do immunizations, can test for flu/strep, consult for medicare open enrollment, and offer a medication sync program to help patients get all their medications filled on the same day of the month (which I know that I am personally interested in!). There is a trade-off when you support an independent pharmacy. It isn't 'conveniently' located inside of a grocery store or a big-box retailer where one can do a 'one stop shop', and you don't get 'loyalty points' for whatever store it might be in. They also have less over the counter items to choose from than a big corporate pharmacy might, though they still have a nice little selection. Some other things to keep in mind are that they are not open late into the night and are closed Sundays. Pharmacies do not all have the same distributors, so if you have special pharmaceutical needs, this is something you would want to check first. Lastly, and this is more of a general consideration in changing pharmacies: there are middle-men called Pharmacy Benefit Managers (PBM for short--I recommend reading up on this) connected with your insurance that have a large influence on what brands and prices you get. If you change pharmacies, you may get a different brand with the lower price. Some people don't care, while others are more particular, but it's worth mentioning on any pharmacy review. Humans are creatures of habit, and we will stick with something we know even if there is something that could be better. That was me. I wish I would have done this sooner. Besides everything else I've written about here, I love that I'm supporting a small, local business; which, in turn, supports the community, and keeps prices low in general through competition. As you can see, I'm very happy with my decision to move my business to Gibson's. My experience in the 'Medical Industrial Complex' has made me realize how important it is to seek care outside of that chugging machine, if possible. When you support an independent pharmacy, your business actually means something to them and you're not just a number. Why not see the difference yourself?

My rating is due partly to a very recent handling of my business, but there is a much bigger…read morepicture so I am not going to begin with the most recent, which certainly was a catalyst to write this.I realize this may affect my relationship with this business, if it can be called that. Just out of convenience, Gibson is also a "compounding" pharmacy.I hope not, but if it does, so be it. Let me also as someone who practiced law over 35 years as a Plaintiffs in employment and labor, and politically and philosophically I in those ways naturally at odds with Walmart as oligopoly and the Walton family as multi billionaires.The current heirs worth billions have never worked a day in their lives and pay no taxes. So, why do I shop there? It is not just cheaper prices. My wife really likes people working, checkers, most of whom are probably immigrants. And also the pharmacy. Everyone believes the stereotypes that big multistage stores are distant and impersonal but cheaper prices driving the poor local businesses into bankruptcy. (I also practiced bankruptcy law for many years.) But, the local business were your neighbors, would recognize you, treat you special, make you feel your business is wanted. You can see where I am going with this. I can only speak to the Walmart Pharmacy on Foothill Drive in Salt Lake City. The head pharmacist and other workers know both my wife and I and call by our first name, they have called us personally about vaccinations and given me information and print out of medicine without my even asking. I have been doing business with Walmart Pharmacy for about 3 or 4 years so maybe about a year or less than with Gibson's. I only go there for the filling one prescription because it was relatively new as to be prescribed and my health care provider recommended it. (Let me be perfectly clear. I do not think for a second that my physician is getting back or anything improper about her relationship with Gibson's.) I cannot say and I am not going to check but I am sure I have been doing business with Gibson's, the local family ownedmUtah business, for over two years. It may be close to three. The vast majority of workers treat me continuously as an unknown and complete stranger. Maybe I should expect that. But, after several months, some of the pharmacists behind the counter look at me as to recognize me and never say a word to me when I come in unless I go out of my way to smile and give them a big "Hello," which earns me a grudging acknowledgement. They have been continuously cold and unfriendly to me. I was in there one time and a fellow I assume is a head pharmacist and who ignores me went out of his way when a middle aged woman came in, maybe a neighbor or somebody who goes to the same Church. That makes a big difference in Utah. What happened recently is I understood for a long time, several months, I could renew my prescription on the 15th of each month as allowed by the insurance company. In June, I let it slide for over a week for several personal reasons. This month, July, I called and renewed my prescription religiously on July 15th. Two days later, I had to call back having not received a text from Gibson's that my prescription was ready to be picked up. I was informed the insurance company had placed a "hold" on my prescription as they had without warning changed the date I could renew as I waited to a later date in June. I do not blame Gibson's that they could not provide me with my prescription during the hold, but they could have easily prepared it. Now, here is where the problem occurred and the continuing delay. It worked out that the hold lasted I believe until July 23rd. The 24th of July was a state holiday so they were not open. They were open July 25. Nothing was done to fill my prescription until Monday, July 28th and it was not ready to be picked up until late yesterday, July 29. They could have easily foreseen that the holiday was coming up plus the weekend so I was facing an unnecessary delay unless they gave me some consideration. Maybe I Am asking to be treated special but that is the difference between a business that gets 5 stars and one that gets 1 or 2. Factor in how they have treated me so coldly over the course of my "relationship" with them.

I used to love this pharmacy and it's staff. They were always willing to go the extra mile to…read moreensure your experience was pleasant. I understand they are understaffed, but that in no way should reflect on my experience. I have a prescription that I fill every month and have active refills. They 'NEVER' have it in stock. Most recently, I called to fill a controlled substance and asked to fill it today, the person on the pharmacy's end of the line's answer was, yes in 30-40 minutes. I sent my bf to pick them up to find that they cn't be filled until tomorrow, which is fine had you not told me I could pick them up today. The pharmacist states I should have enough to last.... SO NOT THE POINT!!! I have my meds lady, but i wanted a refill. She says next time to ask to speak with a pharmacist to ensure the info I'm getting is correct ?!?!?! WTH???? No! If I can't trust your staff, I can't trust you. JOSH*** so sorry to come at you wrong. But you people need to get your act straight. I've had a long working relationship with this group of people, but it has gone to crap and I will be changing pharmacies. The first rule of customer service... take accountability for your side and acknowledge your custoemr and do what you can to make it right. My experience has not been a priority at this pharmacy for way too long!!!

I have been a customer of smiths for decades-- not anymore! The prices went way up and the quality…read moreof everything else went way down! They have phased out club soda!! The employees don't seem to know anything about where things are. Packing crates have to be edged around because no one seems to want to stock the shelves! It's just sad! I can't afford to shop there anymore and have thrown away the savers discount card. It is tragic to see this happen. But if I can find the same items for a cheaper price at a different store- I am going. Bubbye Smiths

Giving a 1 star based on my customer service experience with the pharmacy department. Particularly…read moreDahlia. I don't know why anybody is putting her on the phone duty. She should not be talking on the phone the customers. Rude & Irritated to have to do her job. My doctor called me in a prescription that is out of stock. I called to discuss two questions. If it's out of stock, when will you get it?? And two, if you guys are unable to get it today, can you transfer it to another pharmacy so I can pick it up today?! That seemed very difficult for her. Her response in a nutshell. We don't have it and can order it will be to here tomorrow. I need it filled today as I'm leaving town. Asked if she could have it transferred to another pharmacy. She told me to hang up and call another pharmacy to have it filled there. I asked her if she could have it transferred since she's already in my profile. So I don't hang up and have to call another pharmacy. I mean that would be a good customer service. No. Then she told me to just go to the pharmacy and talk to them and pick it up. At that point, I said, let me talk to a manager. The manager got on the phone and said she can't even transfer it and that the doctor would need to have it transferred. So she just gave me information that was false just to get me off the phone. On top of that- if she's going to talk crap about me at least know that her phone is still on I can hear. Take that girl off the phones. *** and after reading these reviews, it sounds like the pharmacy department is just making the review ratings go down.

DO NOT, and I mean DO NOT go here for pharmacy services! Absolutely the rudest and incompetent help…read moreI have EVER received. The good help doesn't stay and I understand why. Had to have everything transferred away from this location to another. Unbelievable how they treat their clients.

I tried this pharmacy on a whim after receiving a $15 off coupon for first item customers in the…read moremail. I forgot the coupon, but that was what drew me in. I had just had dental work completed and needed a pain prescription filled like yesterday, so I stopped in since Walgreen's usually makes me wait 30 minutes. At Hyland Pharmacy I had less than 5 minute wait. The staff was super friendly and it took less than 30 seconds to get my insurance info all taken care of. If you stop by, check out the nifty ceiling fans that turn by a pulley system. This is an adorable little business and my new personal favorite pharmacy. The downside is that their hours are limited, closing at 6 pm on weekdays and I believe 3 pm on weekends. The shelves are looking a little bare- lets make sure this place doesn't go out of business! Give it a try and support the little guy.

Really nice Pharmacy. They were professional and took care of all my needs and services quickly…read morewith a friendly, caring demeanor. Thank you!

I'm in town visiting my son and needed a small prescription until I get home. Normally I use mail…read moreorder but it hadn't arrived by the time I left so my doctor's office offered to call in a two-week supply for me locally. They confirmed that they had, in fact, called it in at 1 pm (12 pm local time) yesterday and verified once again the pharmacy location and phone number. Today I went there at 4 pm to pick it up only to be told by the pharmacy that they hadn't received it. They offered to transfer my entire prescription to their pharmacy which would then enable them to fill it for me but I wasn't interested in changing pharmacies... just getting enough medication until I returned home. They were nice about it, but I told them I had called my provider's office before coming who confirmed they had called it in so I believed they should have it. Just then another woman working in the back came up to "help." I had heard her complaining (grumbling?) since I got there about how she needed to leave or she'd get caught in traffic, so I wasn't surprised when she firmly restated to me that it hadn't been called in. Her "husband's a doctor" you see, and she sees this all the time where the doctor's office says they did something when they hadn't. Well guess what, Mrs. my-husband's-a-doctor, I'm not sure how your husband's offie is, but I've been going to the same provider for 15+ years and my experience tells me when they confirm they've done something, it's taken care of. On the other hand... there's a long list of reasons why I no longer use CVS as my regular pharmacy and today, you just made that list longer. May I suggest a little refresher on customer service?

Everything is what you can improve! Every time I come in here I think I'm going to give it just one…read moremore shot. But the constant and I mean constant every single time I walk in the door there's an issue. It's always their policy that they can't do what is necessary that delays the prescription and then they're out of the meds. I need all of the time, and it's not their fault they never have any accountability and every single time I think to myself I'm never going to come back in these doors again for this pharmacy and now I have completely reached my limit! This is the worst pharmacy I've ever been to do not come here!

The pharmacist was so helpful and responsive. I was able to get my prescription earlier than…read moreanticipated and she also helped me lower the price with a coupon. Thank you!

We have been using this Walgreens location for over 10 years for our family of four. Sometimes…read morethere is a wait, but all of the pharmacists are helpful and willing to research issues without complaint. I love refilling my prescriptions on the app, too.