Our room is comfortable and clean - however - this hotel allows smoking. Had I k own that I…read morewouldn't have booked here because I have asthma. While our room is non-smoking (thankfully- because nothing in the booking site indicated that there were smoking and non smoking rooms), the rooms across the hall are smoking rooms and the entire hallway reeks of both cigarette and marijuana. When I stopped at the desk to advise that someone was smoking she advised that smoking is allowed here and that she believes they may be the last Hampton branded property that allows it- she mentioned complaints on the other floors as well because I had initially suggested we might prefer to move to a non-smoking floor. There apparently isn't one. It's too bad because the location of the property is good, too. She said the policy is "unclear" on pot- so if you're a smoker (herbal or otherwise) this may be a great option for you. If you're sensitive to smoke, I advise booking elsewhere. On the plus side - The pool and fitness facilities are clean and well maintained as is the lobby and our room- no complaints there - and staff is friendly and helpful.

This is the worst Hampton Inn I have encountered and does not represent the Hilton brand name well…read more The room smelled stale and I quickly realized why. It was so dusty in there. All along the walls, and behind the mattress there was probably years of dust and who knows what else. There was black mold in the bathroom that was very visible to the eye and a health hazard at that. The shower head had so much black mold that it had started to penetrate it. I scrubbed off what I could before showering, but contemplated taking a sink bath to avoid touching any of it. The furniture, carpet, and everything is old and dated. And I have been in older hotels that are well maintained and clean. But this place is not even trying. I could not wait to check out. I unfortunately just sucked it up and stayed the night because I was in town for business the next morning and there are very few options to choose from in the area. The breakfast was probably the worst continental breakfast I have ever seen. Very few options, not even a banana. I would have preferred a granola bar to the offerings they had. Do better Hilton. This is no name roadside motel quality.

One of the nicest, cleanest hotels I've had the pleasure of staying in!! What a wonderful surprise!…read more I would recommend this hotel to everyone! The staff was so polite and professional, thank you! I wish we were this area for our entire visit so we could have stayed here!!

As opportunity would have it, we stayed here again in August. Another good stay. I wanted to add I…read morefound out they actually have a few rooms with full length mirrors! Now we know. Same receptiveness from awesome front staff and housekeeping. Keep up the good work. Same opinion of the breakfast, but they do try with what they have. If only they could figure out how to not burn the bacon which we figure is the "already cooked" kind, which they refry to heat; invariably hard. My suggestion: I find heating in a microwave on DEFROST is often the best solution, even to reheat pizza. No nuking. You shouldn't go hungry from the offered selection but you may have difficulty getting bread or bagel toasted. Guests constantly complain about it and it has never gotten fixed. Yes it's annoying. You're in a hurry, you're hungry, you're making other people wait, etc. I mean, what's the cost of a couple good-working toasters?

This is by far the cleanest hotel I've ever stayed at. Staff is extremely friendly. I don't have…read moreone single negative thing I can say.

My wife and I stay at Hampton Inns quite a lot and this one is amongst the nicest we have stayed…read morein. All seemed new, well-kept, and clean. Alec, the front desk receptionist was especially friendly, efficient and professional. The room had lots of electrical and usb outlets, the bed was comfortable and the bathroom and shower relatively large. There was even an adjustable shower-massage type nozzle. There was a large indoor pool. Breakfast had omelets, sausage, fried potatoes, waffles, yogurt, breads, bagels and muffins. No fresh fruit. We'd definitely stay again.

It is truly a nice place to stay in central Illinois. We enjoyed the charming building, friendly…read morestaff, and comfortable rooms. They did a great job carving a hotel out of a historic building. My favorite part of this hotel is the fun bar in the basement. My second favorite thing is the coffee shop on the ground floor. It is so nice not to have to drive for a nightcap or your morning cup of joe. Cornerstone is an exciting part of the rebirth of downtown Washington. It's way more fun to stay here than some corporate motel!! PS. Wife wanted fluffier pillows.

I had a few questions about booking. Good luck trying to talk to someone - anyone. No one answers…read morethe phone and the voice mailbox is full. The website says they are open 24 hours a day. If so, they are obviously not in the office.

We just stayed here for our anniversary, two nights in the space odyssey suite. We had a fantastic…read moretime! Staff was friendly and helpful and everything was clean. The theming in the room is done so nicely, from cool themed bedding to specialty lighting throughout the room. It's just a lot of fun. The steam shower also has shower panel and two overhead shower heads, it felt incredible. Jacuzzi tub was also very nice. Everything was clean and the room smelled great. The Continental breakfast is just bagels/English muffins/pastries, cereal and a waffle maker, but it hit the spot. The coffee was tasty too. I think I saw a little basket of fresh fruit and some yogurt in the fridge too. The pool is up and running again, we dipped our toes a little but mostly enjoyed the sauna and hot tub. The steam room in the pool area is currently closed for repairs, but that was no issue for us. I'm sure they'll have it repaired by the time we come back. We enjoyed this trip so much we started planning another as soon as we got in the car lol. We can't wait to come back.

We used to stay in the suites several times a year. After our stay last year I have to say that was…read moreprobably our last. The room FELT dirty and smelled so bad I could barely breathe. We had to leave and go get air freshener just to stand it. The hot tub only partially worked and the shower smelled like mold! When we used to come all the time the housekeeping was impeccable this stay just left me feeling itchy and gross. So unfortunate!

This building is beautiful, but slightly dated. We had great customer service the whole time and I…read morewas amazed at the allergy rooms - these are perfect for people like me who struggle during travel. A lot of cleaner type services were covered with the allergy label- filtered shower water, hepa air purifier, non scented sheets, no pets allowed (huge one for me!)... I was so thankful. Our room was great! It was spacious and they upgraded us to a view of the river / lit up bridge that my kids loved! There was reception with two free drinks and snacks, they seemed to be low on the chips next to the salsa. There wasn't a lot of allergy friendly food, but I was able to get a drink! We had great service when we forgot a few things late at night and they were very prompt and helpful. The lobby is absolutely beautiful and a fantastic place to catch up with family or play a game. There is sooo much mingle room. The fountains were a little dirty and everything in general seemed to need a tune up. At one point the elevator door wasn't working but it was promptly fixed. The bed in our room was comfy, though th allergy liner kept coming loose. The workout room was pretty nice with towels and a great variety of different machines and free weights. Definitely above par from your normal moderate hotel. My two main concerns were breakfast and shower soaps. As someone with allergies and skin issues I usually bring all my own items for shower, but occasionally my husband will use the on the wall soaps... the allergy friendly room was marketed as no harsh smells, but that definitely wasn't true for the soaps on the wall! Holy cow, it was pungent, and even when hubs walked around after it was wafting off him and permeating the bathroom. It was super disappointing and for someone with breathing issues; it was overpowering. Second... i called ahead of our trip to talk to the person that runs breakfast or to have an allergy menu sent and was told they don't have one and that I would be fine and there were lots of options... When we stayed with Drury they had an allergy menu online and a QR code posted by the food. For a hotel marketing to allergen folks, to not have an allergen menu available is insane. When my very hungry 15m old came down to breakfast with me we had to ask someone restocking the buffet about safe food and she told us to stand in the 5-7 person line to ask about food... so holding my impatient and hungry baby, we waited for the man to cook 5-7 omelettes, waffles, etc. we got up to the front and explained our situation (dairy, peanut, soy, almond allergies... anaphylactic ones) and he was listing off various things we couldn't have and seemed completely out of touch with how serious this was. Wouldn't want you to try that... that cough have peanuts... I could make you an omelette in this pan after I clean it out (as there is actively cheese being dumped into it). No. Way. He don't consult labels at all, didn't reference any supporting information, just seemed to be going from memory. Completely unacceptable. Grabbed some Cheerios, fruit and bacon (he said it was safe) for baby and ate somewhere else. She reacted to the bacon from cross contamination. My baby has a rash on her face is going to be up all night screaming from pain. Before this incident I was thankful and excited for a hotel taking allergies seriously...

I stayed here in 2017 and I recently just stayed here again. Sadly, this location was not as great…read moreas I recall The location of the hotel is still amazing. It's next to the river so you have a quick access to many places. The area itself is growing and there are a lot of places to eat within a few miles. Also, there is a Tesla charger very close nearby. The parking has improved. When I initially stayed in 2017, it was hard due to construction. However, the construction of the parking has improved and there are a lot of spaces. However, that space is to the convention center which is attached to the main hotel, and a lot in the back. The main front parking is small and it fills up very quickly. I don't know if people who are not hotel stayers are parking here or not. Our room felt very old. There were a lot of stains on the floor, and the couches felt old and semi broken. Happy hour was okay. Last time, they used the breakfast area to serve happy hour snacks but this time...it was a small table. It was a little sad. Overall, I am a fan of Embassy suites. Although this location isn't terrible.... it wasn't amazing as I recall. In the end, I might try a different hotel next time but I would return in hopes that they improve the hotel too.

It's conveniently located from the interstate and major highways…read more it's also about expectations, everyone is under staffed, so I always appreciate the service staff who are working. The rooms were clean comfortable, and spacious. They had a continental breakfast in the morning it has the usual good stuff where you make your own waffles and have sausage scrambled egg and fruit. They also suggested a couple of nearby restaurants for both breakfast and supper. I have to say I was very pleased that the attention the staff made to making sure breakfast food was hot plentiful and available.I always tip the breakfast person and housekeeping, It's an old school way of thinking and I hope you will consider adopting it. The room had all the space I needed and in a Mini refrigerator microwave and coffee maker. Everything was working just fine and very clean as I said I was impressed with the staff and their willingness to try to help me in any way that they could, The hotel was great and made for relaxing overnight stay

The outside of the property looked maintained. However, when we entered the lobby I noticed it was…read moredirty. The first impression is important so clean the lobby including furniture. The bathroom in our unit had a cracked sink and drained slow. I appreciate having four pillows on a bed. The beds were made up nicely. The mini fridge worked properly and I really appreciate having a freezer that could freeze water bottles. Our check in person was fabulous. She was friendly, accommodating and made sure that we knew she would take care of our needs. The morning breakfast person was not as accommodating. It would be nice if he was friendly and smiled.

Had a confirmed paid in advanced reservation with documentation and the manager rejected and wanted…read moretwice the money paid at the check in. That would have given him 3X the advertised fee. No thanks. This guy has his own rules and Best Western should drop him.

The problems started from the very beginning. Room 215, where we were placed, was in a terrible…read morestate: the door to the wardrobe was completely broken, the curtains were torn off, there was dust everywhere, and the bathroom was dirty. We returned to the reception, and they changed our room 207. But after the manager's hysterics, who tried to prove that the wardrobe could be fixed, the dust was blown off it and the curtain was rehung. Why this was not done before the guests checked in is unknown. In addition, as we already saw in the lobby, the manager simply yelled at an elderly man who had questions about an error in the bill. With shouts and rudeness, they gave us another room 207, in which most of the furniture was broken: a table, a chair, and the door to the bathroom did not close at all. We smiled because we did not want to listen to emotional squabbles and raised voices from the manager. In the morning, we noticed that the hotel had charged the payment twice from two different cards. The reason for this was some kind of system failure: the payment terminal showed a successful payment, but for some reason the staff asked to make a repeat payment with a different card. We showed the staff two receipts for the payment and the debiting of funds from our accounts. The manager came running again and instead of apologizing and solving the problem, he immediately started yelling at us. He also started waving his hands in front of our faces, behaved extremely aggressively, yelled at us and provoked a fight, despite the fact that we asked him to calm down and fulfill his obligations to clients. We were forced to call the police, and only after their arrival did the manager start to behave calmly. But the problem remains: two funds were debited from two of our cards. We demand an apology from the manager for his behavior. We demand an immediate refund.

Beautiful and peaceful retreat. The cabin we rented was dog friendly ($25 additional fee per dog),…read morewhich is perfect because the point of our getaway was to spend time with our corgi and to take her hiking. Check-in was at 4. It was self check-in and super easy. The cabin was clean, and everything was in order. The office was closed by the time we got unloaded so we didn't go. It is open for guests to borrow movies or puzzles or purchase firewood. We met one of the owners the following day. Very friendly and lovely lady! I forgot my hair dryer and she lent me one. There were trees surrounding the cabin area, a swing on the front porch, a grill and picnic table in the backyard, and there is a 2-person jetted tub along with a shower stall inside. It had such a comfortable feel to it. Full kitchen and a table for 4, a small TV and a blu-ray player, and a comfortable full sized bed. The couch was a futon, so if you need another bed, it's ready to go! There was enough space to set up our large crate for our dog. We stayed at the Zonta cabin. Overall, I had such an enjoyable time. Nothing beats waking up early in the morning to some fresh, cool air, the trees swaying gently and a nice stroll with the doggo away from traffic and car horns honking and people hurrying to get to places. I got a lot of peaceful reading time done, about 4 hours' worth of hiking in 2 days, and worked on some puzzles we borrowed from the office. I absolutely recommend this cabin resort for a relaxing getaway!

My friend and I spent two nights recently in one of the smaller cabins, looking for a peaceful,…read morecountry-oriented break from the big city. I'm very happy to report that Kishauwau's cabin fit the bill nicely. Kishauwau is what I've been describing as a cabin development. There are about 15-16 cabins in an area that backs up to the Vermillion River. In fact, the ravines behind some of the cabins are very steep. Anyone with small children will have to keep a close eye on the kids every minute they're out back. The scenery is spectacular, but oh boy, you don't want anyone sliding down that ravine. Our cabin had all the basics we needed -- a double bed, a fold-out futon couch, a big bathtub with a separate shower, and a kitchen stocked with plates, silverware, pots and pans, dishwashing liquid, and more. Every cabin has a outdoor fire ring, a grill, a porch swing, chairs, and a picnic table. The larger cabins had several chairs and tables. We had a TV with a DVD player -- you can borrow DVDs from the plentiful supply in the office building. NO INTERNET! If you can't live without access to instragram, you will be out of luck. So, be sure to plan ahead for ways to entertain yourself. I should also mention that the cabin was spotlessly clean when we arrived. The grounds are neat and well-maintained. The office has simple supplies for sale such as toothpaste, shampoo, etc., along with some snacks and drinks. There is also a small gift shop. I've already recommended Kishauwau to two friends here in Chicago. I'm very happy to recommend it to you, too.

M Lounge inside hotel- Brad was so humble and so kind and so attentive. You can't find another…read morebetter staff person! He is gold. Much positive karma to him. The lounge serves breakfast and it's healthy and tastes good and I especially love the fresh fruit of pineapples, cantaloupe, and blackberries and blueberries and strawberries. This place has kept super clean and well tended to. They're always snacks when there's no breakfast being served. I enjoyed sitting here and doing some work and enjoying the food and snacks.

Service is nice the bed is comfortable and it was a clean room. I liked the access to the parking…read moregarage and the lounge access too.