Mack's is what it is! A no-nonsense chicken shack. A hole-in-the-wall (in the best way possible) Whenever the service is questionable, the food is bound to be good! Visiting from LA and Mack's was definitely on my list of places to try. Chicken was hot and fresh. Fries were good, the grilled fried Hawaiian rolls reminded me of Sizzler's toast. Nothing bad to say about this spot. I'd visit each time I'm here. read more

This is a hole in the wall chicken restaurant. They haven't put in effort is decorating the place or making it appeal. It appears their only objective is to sell you some chicken. They don't even care if you come back. The customer service is horrendous. The old man take your order. He isn't polite. He has never had any customer service training. He is very slow in taking the order. He is difficult to understand. Some say say he is rude. He just say what your order. This was my first time going here in years. I stopped going because he stopped giving customers hot sauce to put on the chicken or fries. He says he wants people to taste his chicken not hot sauce. Not considering the demographics of his customers who might like hot sauce on chicken and fries. Many will go home and put hot sauce on it. I was hungry and in the area. The got the 3 wings meal. It comes with fries and a drink. The fries ate heavily seasoned. It is a unique taste but some say it is too salty. The chicken wasn't special at all. It is okay but just okay. It will do but there are many better options for chicken around with better customer service. I also got jalapeños peppers. I was shocked as well as disappointed with the inside of the restaurant. They built a wooden area for you to recieve your food. It looks poorly done. They didn't even attempt to paint it. There was nothing appealing about this place. There is parking in the strip mall. Not great but it's parking. The outside isn't much better than the inside. Nothing is inviting. I read more

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There really nothing to say it's a staple here n Stl we love the chicken and we love Mack he can be a lil extra at times but that adds seasoning to the food lol. Check em out read more

My husband saw a sign for chicken and waffles on a Sunday morning and just had to stop lol! The chicken is seasoned with a lemon pepper flavor and it's so crispy and juicy! The fries were not anything special. The waffle was delicious but not very warm, the eggs were fine but I would avoid the cheese. They use a nacho cheese sauce for the eggs which was not very good. There is an older Asian man that cashiers... he's interesting. He's not rude but doesn't really have customer service skills. Just have patience with him and you'll be fine lol! This is takeout only (the place doesn't look so that great so taking my food home wasn't upsetting). Still, I would go back. read more

The chicken here is so good and they fry it to perfection. But there are a few turn offs for me, on the website there is no menu so you can not even see what they offer or what the prices are, when taking a phone order it should be the customer on the phone that comes first not talking to three other people, and they should have at least have a set cut off time for phone orders and next day orders regardless if short staffed or not. Otherwise the chicken wings are really good. read more

Takes awhile to receive your food, but it's always hot & fresh! Owner is older man and he can be a bit rude & he moves slow.

I haven't been here in a few years so thought I try it out on 314 day. I love the taste of the chicken but what I got wasn't even big enough for a 2yr old. Selling chicken like this and charging full price is crazy smh. Could have given extra pieces for the ones that were so small read more

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Food is great when it's fresh. Service is mid. Their open sign says 8:30 a.m. but they normally open around 10:00.

Yep...... This is a good spot for some good chicken. Always fresh, Always hot & Always good! The okra is a win win!!!!! read more

I love that place chicken is so delicious and the dinner rolls are delicious too the price is reasonable

This was the best place to get chicken wings but not now the price is a bit high but it wouldn't be bad if the food is hot it used to be all the time not now they tell you it's hot but it's not I wish mr.mack did it his self read more

Went there today ordered the 3pc chicken dinner. I received 3 regular size wings,fries and a Vess soda. They call this dinner! That cost me $11.48 and they add .50 cents for using a card. I didn't think to ask if a Roll came with the Dinner and of course it didn't. Almost $12 and they can't give you a Roll. The chicken and fries were warm by the Time I got home. I stay about 8mins. away. After I received my food I ordered 2 Rolls and the Guy told me I need to make at least a $5 purchase to use my card and 2Rolls cost $2.50. I mainly use my Debit card and didn't have cash on me. I told him I didn't have cash and he hunched his shoulders and just looked at me. He didn't try to compromise or give me a Roll and trust me to repay him or nothing. Well I'm done with them and their high prices. I try to patronize small business but when you squeeze .50 cents and try to get you to spend $5 just to get 2 Rolls I'm done! I can go to Church's and get 3pc,side,biscuit and drink for $10. Definitely won't be back and they are not the friendliest people either. No one greeted me just what's your order! read more

I tried Mack's chicken twice now, the first time I was not impressed they had just switched over from being the BBQ spot. Apparently the recipe improved, this is my 2nd trip and I enjoyed the chicken, the okra was a bit salty but, tasty I must say. You can only buy wings, thighs and legs, have no idea why you cant get other pieces of chicken! They place sits in a small strip mall on a corner lot, when you first walk in you can smell the aroma of chicken in building, it is a walk up counter where you place your order then pay and you will be given a number, have a seat and when your order is ready they will call your number. The aroma of the chicken is a salty, well seasoned fresh savory aroma, the appearance is a golden brown fried to perfection. When you first bite into the chicken it is hot and delicious, way better than a lot of other chicken places I have tried. A nice savory flavor and tastes fresh! The french fries were nothing special, I believe they are frozen and that is OK, they will never be known for their fries! The fried okra, was good, cooked just right, with golden perfection and a sweet savoriness and they give you plenty of it, I ate on that all the way home. It was a bit salty to me, but not to much, this is one of those either you miss it or hit it and they hit it right on the edge of saltiness but not overbearing. You can also order a biscuit with it and it is loaded with a rich butter flavor that compliments the chicken well, you will need something wet...to rinse all this grease and butter down, but it is so good. I will be back again and again to get this good chicken! read more

Mack's Chicken - Good chicken - New American Near Me - Saint Louis, Missouri

Tried this chicken joint back in 16. Ordered the chicken and waffles. Paid almost $15 fir 3 little undeveloped pigeon wings and an Eggo waffle. Completely displeased. Went a feed days ago only because a friend of mine was going there to eat. Told him about my past experience only for him to say they're good. I try to support as many BOB as I can. This time I bought a 8 pc wings only snack. $15. Go figure. Same size pigeon wings. Just no waffle. Not impressed. Customer service can be much better. The young lady taking orders seemed annoyed that people were spending their money to keep her employed for some reason. Gotta say. Not much of a fan of this place especially due to the price. I make way better chicken any day read more

Horrible service, in person and over the phone. Chicken is amazing but prices steady increase. Business hours and opening is inconsistent

The quality of their chicken is always on point! A little pricey if you're getting anything outside of a combo for yourself but it's definitely tasty. I wouldn't recommend anyone with high blood pressure to eat here if you haven't taken your blood pressure meds. Other than that they are absolutely delicious! read more

Poor service. The guy taking orders is extremely rude. The waiting area despite a sign saying only five people allowed has more than 10 waiting for their food. read more

Food was good, that's the only reason I gave 2 stars. The service was Terrible. I was told 15 minute wait when I ordered. I ended up waiting for 50 minutes. The woman behind the counter was confused and over worked, and rude. When I finally got my order they said they had a lot of big orders... That shouldn't be the costumers problem. Be upfront and let me know it'll be a while. Don't lie read more

One of the hidden gems in north county for Fried Chicken that i have visited for a half a year now. The 2 Pc Special is always a great deal for me personally for 2.99, but sometimes i end up getting more between 6-9 pc with the works of Okra, Rolls among Extra Seasoning on the chicken and fries. Waiting times can vary depending how busy the establishment is which can vary from 3-5 mins to 10-30 mins, but each time that i have visited the food is always made fresh to order and most of the employees are quite friendly granted if you go in with the mindset of being respectful. Macks will be my choice of a Chicken Joint for many years to come and i Recommend them to anyone looking to try something that add a kick to their variety. read more

I was skeptical, but hit damn they proved me wrong. The chicken was seasoned to perfection & crispy, bite through not fight through... fell right off the bone. The fries was on point too. I will be back. Oh yeah I had the wing combo. read more

Good Crispy Fried Chicken! Puts you in the mind of Popeyes with the Crunch and STL Fish & Chicken with the Lemon Pepper Topping! But theirs is real Lemon Pepper Seasoning on top not, that Powder stuff! read more

Their now serving Pre-cooked chicken we just ordered four 4-wing combos all the chicken was dark (when their natural color of their wings is light) the wings were extremely dark & super crunchy because they re-cooked the chicken. I'm calling the health department this is what causes people to have food poisoning read more

I have passed this place for years and finally decided to stop in. What a treat. The chicken was hot and seasoned just right. The fries were pretty good as well. I think the star of the meal goes to their rolls. Hot, buttery and really good. I don't live in the area but I have since traveled over that way just for a wing meal. read more

I had some wings at a repast meal from Mack's. Delicious, moist and crisp. Love the grilled rolls.Went on my own. Pretty pricey with no sides. Good to eat but not a value. Gas station chicken just as good you get more and lots cheaper read more

So good. Been several times now and I've never been disappointed. It's not a place to dine in, but the food is delicious

The food was excellent. It has a homestyle taste. I'll def be back and recommend this place to anyone who loves fried chicken. The wings and smashed potatoes is very good too. The staff could smile more. read more

Excellent chicken wings awesome flavor service could be faster but you can't rush perfection

Still heavy handed on the salt!!! I see nothing has changed. Definitely will not return.

I called Mack's chicken on Chambers in St. Louis, Mo. and ordered chicken for the school district on Jan 14, 2020. They told me it would be ready in 20 minutes. When I arrived 20minutes later to pick up order, it wasn't ready and I had to wait an additional 20 minutes or more before receiving my order. Without me saying anything for the inconvenience, Mack the owner offered me a chicken and waffle dinner, but I informed him that I don't eat bread, so I said, "Can you just some extra chicken." He said, sure. I'll have them throw in 3 or 4 extra wings." Then I said, "Thank you you." After arriving back at the school, I opened the bag to find that there was NO additional chicken added for the inconvenience of missing my entire break. I politely called to inform them of the mishap. Lady manager went to ask the cooks about it and they implied, that Mack didn't tell them about it and he was No longer there for them to ask him. She asked me to call back in a bit. So that's what I did. He was still not there. So I called back the next morning and spoke with Mack regarding the mishap and he bluntly said his cook and his cook assistant did put it in the bag. Anyone that knows me, knows I have great integrity about myself and wouldn't make this up for 3 or 4 chicken wings, but since that is what you did tell me, I felt it should have been honored and that's the only reason I called to find out what happened. When I spoke with Mack, he was very unprofessional, Unapologetic and very rude. As I tried to explain the situation to him, he said, " I'm very busy. I don't have time for this. My head cook and his assistant says they put it in the bag." So now you are calling me a liar. My household, family and job spends a lot of money at Mack's although the food is good, they have always been rude and unprofessional. But this particular time I thought it would be a pleasant call of just come get what I told you I would give you. It's very hard trying to Patronize areas that just don't hold up to being kind and their word being bond to people. I will NO longer patronize companies that are rude and disrespectful to me and my money. And I pray you do the same. It's not ok......... read more

I love Mack's chicken it's always fresh and hot made to order every time and the seasoning is the best.

I can't deny the chicken is good but the customer service is terrible. I called an order in waited 25 minutes eventhou they said it would be ready in 15 minutes got to Mack's paid and waited another 25 minutes. What is the purpose of calling in? read more

THIS CHICKEN IS ONE OF THE BEST KEPT SECRETS !! THe seasoning used is terrific and Its cooked to order!

As a business owner why would you close up and lock the doors at 10:50 if you don't close until 11:00 ON A SATURDAY NIGHT!!!???? The chicken is awesome but the service is beyond horrible!!! They give a whole new definition to the word rude!!! We will definitely limit our visits. I'm not a fan of bad service!!! read more

the food is cooked good most of the time. but the people working there are NASTY .with an attitude problem. mostly the women. no trouble when the owner is there i have noticed. read more

When I say this chicken place is soooo freaking good. I'm a picky eater. I ordered 3 wings n fries and it comes with a soda. The chicken was well seasoned oh n I got cheese sauce which was fire I'm not a fan of spicy food n was kinda scared that the cheese sauce would be but it wasn't. I dipped my chicken n that cheese sauce n man oh Man U tlkn about some good eating, I had to pull over. Anyhow this place is best kept secret only way I found out was because of my son. I drove all the way from south city n was very happy. I wish they where a franchise n were in south city. Also the young lady behind the counter was super nice. I will be back!!! read more

Mack's Chicken has good food but absolutely horrible customer service. I tried to place a call in order and was asked to hold I held on for like 2 minutes and then a woman picked up and said can I help you and I told her I wanted to place a carry out order and she said oh hold on. Then a man picked up and said what can I get you and I told him I wanted three of the special $2.99 orders. He says we don't take special orders over the phone you have to come in I said okay I'm on my way anyway but I have order this same order over the phone before. I get to the restaurant and I ask them when did they change their rules. A lady working there said it's always been that way. I tell her I have ordered it before over the phone and she said no you haven't and calls the man to the front that was on the phone with me. She said the woman that you were on the phone with and told her she could not order specials is here now. She go on to say I will not be taking your order because I am actually off so you'll have to wait for somebody else to ring you up. Next the owner comes up and says no we don't do specials over the phone that's a walk in special only. I said you need to specify that somewhere or tell people and he said we do over the phone I said no the other man just said no specials order over the phone and I have ordered it in the pass over the phone.I said okay whatever I will place the order anyway and the manager kept talking back to me crazy and I said you know what just give my money back I will never ever give them my business again. I pass several other chicken places to get there that I can go too. I don't do business with bad customer service business and you shouldn't either. read more

At a weekend conference nearby and looking for a non-chain for lunch, my colleague and I noticed the van in the parking lot of the strip mall that pictured chicken and waffle breakfast. Promising. The inside had two tables and a walk-up window. Most people had called in and were picking up their orders, but my friend and I decided to dine in. The woman who took our order was very friendly, making suggestions about the value of each ordering option. I ordered the special with okra instead of fries: it came with a soda and 3 pieces of fried chicken. The chicken was seasoned nicely and very juicy. It stayed hot the whole time we ate. Love finding unassuming places with quality food. Good for a quick, inexpensive lunch. read more

Chicken was horrible it had too much salt on the fries and chicken. This flavor killed the chicken. I was very upset because I can a long way. I called and info them that they need to laid off the salt. I couldn't even eat the chicken and fries. 1 thumb up out of ten. read more

I love fried chicken. I've had Macks' chicken at least 10 times and I've never been disappointed. It even tastes good cold!