I hadn't been here in awhile but this week I had another computer problem - a broken key. I'm here to tell you that nothing has changed since my last review - still a great company. Sam is a smart guy and he was able to take my MacBook and fix the key while I waited. I was there about 20 minutes. It wasn't busy. So this is this is the third time MacMedia has saved me and I would recommend it again. I will come here again if I have more problems. read more

Been coming here for quite some time. needed advice on phone data transfer & screen saver issue. Sam was knowledgeable and patient & had some great tips. Replaced battery and hopefully good to go for awhile. read more

I have been here multiple times for screen repairs and they have the best service. Super knowledgeable as well, I'm deciding one selling my MacBook and they gave me some options. Very friendly service and fair pricing read more

I initially was happy with the service of my Apple MacBook Pro, I spilled liquid on my keyboard and it needed to be replaced. JUST the KEYBOARD but I was informed that they were shipped a silver keyboard and not a rose gold. I said fine I didn't care, when I picked up my computer they said that they replaced my battery because it wasn't charging correctly. This was where it went wrong. I didn't authorize the replacement but I said okay if you felt it was a problem. My computer now dies at 55% and shuts down, It NEVER did that before, I am so unhappy with this company. It was the Lake Pleasant location in Peoria. I am sooooo unhappy, I need to get a new computer because it is completely unreliable and I use it for work. It is only 3 years old and it was just fine. Don't go here. read more

Twice, I have gone to MacMedia for a battery for a Macbook Air. The first time was for an original Macbook Air, and Apple told me the batteries were no longer available. Somehow, MacMedia was able to replace the battery without an issue. The second time was last week. Apple told me they could replace the battery, but it would take up to 10 business days. I called MacMedia from the Apple store, confirmed they had the battery (this is a 2019 Macbook Air), dropped it off on Saturday afternooon and picked it up Monday morning. I asked how I could better maintain battery life, and they were able to help me with that as well. The guys there have always been super helpful, respectful, and seem knowledgeable. read more

Needed help programming my son's phone with restrictions and they were unbelievably helpful. Great service!

Sam was amazing. I brought in my son's iPad for repair because I thought the lightning port was damaged. Turns out part of the lightning cable was stuck inside. It took him 1 minute to get it out and iPad is working perfectly now. Extremely professional and polite, hard to find good businesses like these. I will definitely come back for all future repairs! read more

Super helpful staff, esp for those of us who can't keep up with ever-changing software technology. Most of the time, we just need a simple explanation or fix. read more

Extremely knowledgeable owners combined with personalized service equals a great experience. Certainly beats waiting for the Genius Bar!! Thanks read more

I took in a laptop with a battery issue, they ran about 30 seconds of tests before saying it couldn't be fixed even though it's a six-month old laptop under warranty because the battery looked fine on their end, but I could leave it there for five to seven days for it to not be replaced under warranty. Then they tried to convince me that it's normal to have your battery drain in two hours if you're a "heavy user," recommended getting a new laptop, and tried to sell me a three-year warranty. For what? Pretty sure them wasting my time and not fixing anything is already free. (In response to the inaccurate comments in the reply to this, I'm editing the review to add that they never offered to do further diagnostics, just to redo the work we'd already done, and that I never expected my computer to be swapped out. Luckily, Apple was able to run the tests that MacMedia was unable to.) Again, I'd recommend going to a Genius Bar, though the phone support with screen share with Apple was also far more helpful to me than MacMedia was. read more

My MacBook Pro needed a new battery ( the old one was 10yrs old ) so I took it down to MacMedia early in the morning. I had already purchased a battery online and just needed them to install it. About 3 hours later I got a call that it was done and ready to be picked up. This is the second time I needed MacMedia to fix something and the were right on point. Thank you MacMedia for doing a great job. read more

Very professional and did my repair in one day. I appreciate you guys for being on time and straight forward with me. My max has never run better! read more

DON'T OPEN FILES FROM THIS COMPANY--THEY ARE CORRUPT! I paid MACMEDIA over $250 for a site visit to resolve some tech issues on my IMac. The tech resolved the issue and send a PDF (digital) invoice. I paid the invoice immediately then saved the file on my hard drive. This file was corrupt and has been causing MASSIVE synching issues with my computer! I even had to pay a different tech to figure out how to remove this file. He could not remove the infected file. Today I called the manager at the Scottsdale store asking for help to remove the corrupt file that their office sent. His 'solution' for help was A) I drive my computer to their offices for evaluation (inconvenient, times consuming and expensive) B) They would send a tech to my home office (at my expense!!!!) I am taking the time to describe this very disappointing example of TERRIBLE CUSTOMER SERVICE and disregard for loyalty. If you own an Apple computer --don't use this company. If you own a business, this is WHAT NOT TO DO! Sending corrupt files to customers and not providing the support to help is a clear indication this store needs new leadership. read more

I've been here twice for two different reasons. Both times I was thoroughly taken cared of. They explain things well and offer different solutions. Sam was especially helpful! read more

I brought a 2016 Macbook in for a defective keyboard repair that, according to Apple's own website, was to be completely free and paid for by Apple. After a quick evaluation, the technician gave me a litany of things they needed to be done--none of which were going to be paid for by Apple--and that my cost would be just under $900! When I mentioned it was just a few keys on the keyboard that were acting up and that Apple's own website states the repair would be free based on my Macbook model and serial #, he told me they'd have to do a detailed evaluation that would cost me $95. A few minutes later, I talked to an Apple Store tech over the phone and he verified the repair should be free and set me up with an appointment at the nearest Apple Store for a few days away. MacMedia is very unscrupulous! I am already filing a complaint with Apple that they are attempting to bait-and-switch customers. Avoid this place even if it means waiting extra days for an appointment at an Apple Store. read more

Amazing customer service, super friendly and knowledgeable staff! I only came in for a minor issue but will only come here from now on for my future Apple/Mac needs. read more

Had an appt and was a line out the door. After my appt time I got to the desk and staff couldn't care less about that and wouldn't let me talk about it. Very rude. And told me basically my item was old and I should just buy another one because they are cheaper now. Severe waste of time money and gas. read more

MacMedia - Computers Near Me - Scottsdale, Arizona

These guys have high ratings and I can see why -- went in to troubleshoot a problematic Mac file structure issue. The tech came out from the back and walked me through a solution and recommended me not pay --- could have easily taken my money, gone into the back, fixed it and I would have been none the wiser. A cool honest play and I will be back for my next service or to buy some tech. read more

I had been struggling to delete files from my 12 year old iMac, which was literally frozen. I was referred to MacMedia by one of their well known competitors, who surprisingly didn't understand a Mac computer. My initial encounter at MacMedia was with Haidyn, who saw me struggling carrying the computer from the car and he came out to help me. I didn't even have an appointment but he immediately gave me several options and managed the situation within 10 minutes. Haidyn and his colleague were so professional and knowledgeable, which was amazing after my experience at their competitor where I waited for an hour and had not been offered any solutions. I highly recommend MacMedia for their capabilities, knowledge and unbelievable professionalism and customer service. read more

Spilled water all over my MacBook laptop, brought it in and they said they could attempt to fix it. They were able to take it apart and suck up all the water. To my surprise it was able to turn on - testing it at home a couple hours later and absolutely no problems at all! Stowman and the rest of the crew were so helpful and kind. Thanks guys!! edit: Ran diagnostics on my computer for display and hardware, no issues found at all. Not sure how you guys were able to completely save this but thanks again!! read more

I'm writing this as I'm sitting in the store. Not a fan of this place. The work that they do is great. Where they lack is their customer service. I sat here and watched one of the associates ask a gentleman to wait while he checked out those picking up items. The gentleman was in line and next to be served. I don't think I've ever seen that happen in a retail store. Ask someone in like to wait while we take these other people because they are about to give us money. At the same time there was another lady having issues with her iPad and was in the phone with apple customer service. She was looking for help as she had an issue with her newly purchase item (bought from the store and opened this morning). They just said sorry we don't do returns after 7 days. As if Christmas wasn't just a few days ago and they know folks are returning gifts. The other associates just act very condescending about everything. As if you don't know anything about the items you buy. Smh. I truly wouldn't advise anyone to this place if you want great customer service. As for the techs that work on the computer. Their work is great. Hopefully the store front guys receive better customer service training as that'll be a way to keep customers coming back. For this to be my first experience, we won't be going back. And I'll also send a similar report to Apple so they know how service is given at one of their authorized dealers. read more

Needed help with my first PC build and Sam at MacMedia proved to be the man for the job. Even though this is an apple focused shop Sam still was able to use his years of pc building experience to help solve the problem I was having. read more

I have rarely encountered such great service! They were more interested in my machine and its problems than they were on making a quick buck. I think that this kind of mix of competence and friendliness in a company of this kind is rare. I'll definitely be back! read more

Sad to say this place has really gone down hill the past year. Noticed in the photos posted, they still market themselves as an Authorized Apple Service Provider which is misleading since nothing they do is Authorized by Apple any longer. Nor are their parts genuine/OEM. However, if you are looking for cheap service this is the place for you. Honestly, probably better off at an Apple Store to save you time and money. read more

I was in complete panic mode when my iPhone 11 went black! Being that I work predominantly through my iPhone this situation caused me quite the panic. Id like to personally recognize a staff member named John. Ill admit, I wasn't the easiest person to talk to when I came into MacMedia, John reassured me that they would do everything they could to help me out. He made me feel at ease informing me that this is what they are professionals at. Within the hour I had my phone repaired. I was expecting to not have my phone for a few hours. These guys are not only professionals but extremely knowledgeable in regards to mac products. I'd like to thank John and the MacMedia crew for assisting me in getting my work back up and ready!! read more

MacMedia - iPhone 11 - Computers Near Me - Scottsdale, Arizona

Scheduled an Apple Repair, waited a week for the appointment only to arrive to be told they don't have the Iphone X battery in stock, but they will order it. I wanted 7 days for an update, no call. I called back and they had no record that it was ordered, he said he would order it immediately and call me in "a couple business days" well 5 days later still nothing. I walked into a competitor repair shop and had my phone fixed within an hour. Pandemic or not, don't let that be an excuse for bad customer service. read more

5-7 business days to replace the keyboard on a MacBook Pro? For those who need their laptop daily for their occupation this is terribly inconvenient. Once you have the keyboard in stock, how does it take any longer than 1 day to replace? If you do not have in stock, why not offer to call once the new keyboard has arrived so they can continue using in the meantime? Very frustrating for a customer who uses their laptop daily. Would appreciate some sort of response here and will gladly change my review rating to 5 stars if some reasoning is offered. Will always choose Apple store if the best MacMedia can do is 5-7 business days for a simple keyboard replacement. 5-7 business days for a simple computer repair is not competitive. Hopefully the management at MacMedia can remedy this issue Tristan: thank you for your response. I have edited my original review to reflect your comprehensive response read more

This place is amazing. World class customer service and they truly value relationships and people. I'm personally at a point where I cannot stand Apple as a company, but alas I am locked into their garden walls as it were. Without Mac Media I'd probably be bobbing for weiners underneath a local freeway with an android in one hand and ehem....my richard in the other. Well done MacMedia. True lifesaver. read more

I couldn't have had any better service than I did today at MacMedia. Upon entrance I was greeted and told I would be taken care of momentarily. When it was my turn to be assisted John was nothing less than professional, He knew exactly what I needed and handled my request with ease. I will definitely be returning to MacMedia for future problems I may have with my electronics. - Thanks John! read more

Great customer service. I got a laptop for my son for college and he seems very happy with it!

I have a old MacBook Pro friend told me about this place I live in Connecticut and nobody would look at it said it was too old I was on vacation in Phoenix took it to MacMedia said it was just the battery fixed it in 10 minutes fair price too thanks read more

Very helpful and friendly staff! I highly recommend them for any of your Mac needs. I went there with a frozen Mac book touch pad, the team trouble shot the problem immediately and had a quick fix! read more

I have been going to Mac Media for years and the service is superior. I can always count on a great result.

Worked with three different guys there and all were super helpful, clear and efficient. Stowman in particular was wonderful. They all were very patient as well as I'm not a tech savvy person. Thank you for great service! read more

Came in here yesterday to fix my MacBook Air that was having some issues with downloading the software along with my husbands MacBook Pro that wasn't loading as quickly. The gentlemen that helped us ran diagnostics on both and informed us what the issues were. He answered every question we had and explained in terms that anyone could have understood what he was talking about. I am very impressed with this place it has great staff and even the latest Apple products inside the store. Highly recommend ! read more

I've always received great service from the crew at MacMedia in Scottsdale. Great communication and turnaround time on my most recent service. Definitely recommended if you need someone to take a look at your Mac. read more

I was having issues with my MacBook Air all weekend. It wouldn't power on at all, and with my luck all of the Apple stores are closed. I'm a student and needed my computer ASAP. A friend told me about his experiences with MacMedia so I decided to try it out. I am so happy I did! John E was the one who helped me out. He was so polite and professional. You could tell he knew exactly what he was talking about, and it left me feeling confident in their ability to get the job done! Which they did, I was able to get my computer back same day! I was completely shocked considering how busy they seemed, and with all the Apple stores being closed. I am sure I'll be using them for all of my apple needs, and will definitely be recommending MacMedia to all of my friends! read more

Clean shop, genuine and friendly staff, true definition of customer service. Its even the little things like the fact there's always parking available. Staff member AAron saved me $95 and hours at the apple store by giving me honest advice on an old laptop I was sending in for a trade - in. I am happy to have this service spot and store in old town. I will continue to go here first before any chaotic apple store visits cause F*^$ the mall. Thank you MacMedia! read more

I was referred to Macmedia from the Fashion Square Apple Store. It seemed my older Apple computer was not worth repair. Yes, I finally gave in and bought a new Mac Book Pro. But what do I know about setup? I felt overwhelmed just thinking about the transfer of email accounts, pictures, documents. Apple was right! Macmedia is an authorized Apple go to company. I chose the in home service, which was great! I sat there and learned from the expert! Plus, the time it saved was unbelievable...reasonable too. When my grandson cracked his IPAD screen, my only thought was to go back to Macmedia. John, was very personable and helped with some of the setup. So efficient. Definitely, make a call, or stop in before you search any further. read more

Every time I have an issue with my iPad, break a phone screen, etc Mac Media is always my first choice. It has the feel of a small business and all the knowledge of Apple all in one. The customer service is always superb, they go above and beyond to make sure you get the proper assistance. The manager John Ethridge and his team will make sure to do their best every single time, it shows that they treat this business as if it was their own. Thank you guys so much for always taking care of me! read more