These guys know more about Mac than anybody at an Apple Store. When you come in here these are the experts. Of course it's not like an Apple store but you get much more knowledge. I've been here many times and they've always been helpful and nice. And I've always gotten the information and the help I needed. They also have pretty good deals on all types of mac and apple stuff. RECOMMENDED. read more

I had a 9:20 am appointment last Thursday that I scheduled through apple. I showed up and was greeted promptly by Glenn. Glenn quickly had his team inspect my computer and before I knew they fixed the problem. These guys are top notch and much more convenient than the Apple store. Parking was easy and at the store front. That alone saved me a half hour. I highly recommend this store to anyone. read more

Went in today and had a small quirky problem, no issue they helped me figure it out and fixed it. Nice people and got it done. Thank you Paul read more

Save yourself the headache and the time and just go straight to an Apple store. The first time I had an issue with my phone and the staff gave me incorrect info regarding my Apple care. The 2nd time (today) I had an issue with my laptop and the same young guy that works up front helped me- he's really rude and condescending when answering customer questions and makes your already frustrating experience of having to deal with repairs/issues even worse read more

My Mac was not starting up and we were attempting to drop it off for repair. We first went to the Apple Genius and they said my cord worked on other computers there, so it must be something else. The tech at Mac Media tried a new cord anyway and my computer started right up. They could have just let us drop it off for diagnostic check up fee, but decided to check with a new cord. They saved us time and money, so we bought a new power cord. Thank you for honest service. We will come again for any other issues for our Mac's. read more

I turned in my MacBook Air for trade almost 2 months ago and am yet to receive my check which was promised over 1.5 months ago. Terrible customer service over the phone, and this was after the fact of their mess up. Still waiting to hear back from them. You would think they would care a little bit more considering they owe me money and broke the agreement. I would stay away from using their services! read more

I had a cracked screen and Apple outsources that now, which landed me at MacMedia. Very professional, replaced my screen in about 2 hours. They even found that my battery was underperforming and replaced that as well (free through Apple Care). The only feedback I have is how they handle the line. It seems like there's no point in making an appointment since you still have to wait in the long line. There should be a way to check in, then someone to keep track of getting folks with appointments in the right order. It was frustrating to wait in line behind others who did not have appointments. read more

Great service, I first showed up here after going to Data Doctors to get a key fixed on my Mac book, they wanted me to leave it for a week and would email me an estimate. Frustrated I show up here with low expectations; They look at the Mac book. Said wait where and came back in 5 minutes fixed no charge he said it was a simple fix and no charge. I've been going back for screens and batteries for all of my Apple products. read more

I actually had two issues. One was just something I asked Aaron to do to my iPad that I could have done myself, but not as well. He was friendly, respectful, and professional. And he did it at no charge. Cool. The other issue happened the next day when my MacBook wouldn't start. I went back MacMedia, computer in hand, fully expecting to hear that I'd need a new computer. Or need to spend hundreds of dollars for repairs. It was Aaron's (well earned) day off, so this time Jacob helped me. The problem was not obvious, and he took a very methodical approach to solving the issue. The first solution didn't solve the whole problem, but the second one has worked beautifully. And all of it was at almost no cost. I like that they don't look for ways to charge. They look for ways to help. I've trusted them for years, and continue to trust them to find the quickest, easiest, least expensive, and most effective to way to solve my computing issues. When the time comes to repair or replace what I have, this is the only place for me. Thanks to Aaron, Jacob, and the entire staff. read more

This is the only factory authorized Mac repair facility in the area. These guys know their stuff and charge half of what Apple would charge. They only fix what is necessary and will be honest about not recommending work, if the cost far exceeds the value of the computer. read more

went in earlier today looking for a new phone case, and Briseira kindly walked me to them and provided not only a good customer service but also her opinion on which case was better based on the best sellers! read more

I've been using these guys for around 5 years now. They are AWESOME. Erik has done office visits for my small business while Jake is super helpful with quick questions in the store. They're experts with Apple and very nice. I highly recommend! read more

My experience with MacMedia Scottsdale was my first - and I was skeptical since it wasn't actually Apple. Given the problem with my Mac, I wanted to see an Apple Genius in person, not use phone support. Due to COVID-19 I couldn't get an appointment at an Apple store, so Apple support got me next-day appointment with MacMedia. They were beyond awesome. During my resolution, I engaged with 3 techs and ALL were friendly, attentive, knowledgeable, efficient. My problem was resolved before estimated completion time, and I had NO issues. Amazing. I will use them again, even though they are 40 mins away. read more

I had an amazing experience today at Mac Media that I was not expecting. Since the beginning of the COVID crisis customer care has really suffered and I expected it to be no different today, until I talked to Jacob. His customer service skills were amazing. He was efficient and eager to make sure my phone was fixed and I left happy. He went above and beyond on every level and I know this will be my store for any future concerns or questions I have. Thank you Jacob! read more

I was helped by a gentleman named John E. At first I came in with having a bad day due to my device not working. He was very attentive to helping me with my problem. John was technical and simplified the problem with my device. I left the store with a positive attitude because of his great service! Thank you! read more

Something was wrong with my MacBook camera so I took it into MacMedia and it was resolved within three minutes. They were so nice and the quickest service I've ever had. This is the third time my friends and I have visited MacMedia for help and they have always had great prices and great service! read more

I came in for a battery replacement for my 13 inch Macbook Pro, and they told me it would cost $500. In addition, they wanted to charge me a $95 "diagnostic fee" (which doesn't make sense because I already knew the battery needed to be replaced.) I later called Apple and gave them my serial number- they told me they would do it for $129. My advice is to be careful not to overpay when going here. Update: I just wanted to clarify that I came into the Scottsdale MacMedia store, in person, and got this information from Jacob. He informed me that Apple would also charge me $500 to replace the battery. But as per the link below from Tristan, since my 13 inch Macbook Pro does not have Retina display, it would only be $129 to replace it. read more

My wife dropped her MacBook Pro and the screen cracked, it sucked and came at a rough time. We were given a very high quote for the screen replacement, but Steve at MacMedia found a cool workaround and saved us hundreds of dollars. With the way we were treated I can hardly think of why we'd go anywhere else for any Apple related issues. We had no wait whereas Apple could not get us in for a day, and the service was quick and easy. Wonderful work! read more

the staff here is SO helpful, patient and kind. I would go here any day over the Apple Store.

I had a problem with my iphone, and they did an exceptional job and fix it! I love how professional and nice everyone is, definitely coming back read more

Professional, knowledgeable, and highly competent. Booked appt with ease, work completed faster than quote for a reasonable transparent price. Highly recommend! read more

Amazing experience at MacMedia. I had a couple of broken keys on my laptop and the soonest available Genius Bar appointment was almost a week away. I walked into MacMedia and Aaraon immediately helped me by consulting with his tech, Stowman, and my keyboard keys were replaced and I was out of there in 10 minutes. I was so shocked at the speed and quality of service. All of my business related to apple products will be done here moving forward read more

My glass screen cracked on my iMac. When I took it to the Apple Store they suggested that because it was going to be so expensive to repair it that I would be better off just buying a new one. However, I took it to Eric at MacMedia and not only did he have the glass on site, but he also replaced it in literally 10 min and had me out the door with the tenth of the cost for a new Mac computer. I would recommend them to all of my family, friends, and colleagues. These are the good guys. read more

I recently brought in an iPad that needed a repair. The staff was courteous and helpful; the repair was quick and I was out of the store in no time. This was not my first trip. I purchased a MacBook around 10 years ago from this very store for college. I recommend this store for any Mac item or accessory purchase, don't waste time at the Apple retail when you can support local businesses for the same price! read more

I stopped in for a screen repair for my iPhone 8 Plus. The Apple store was impossible to get an appointment in. I called to make sure I didn't need an appointment. They said just to stop in. Since I had apple care I only paid $30 for the screen repair. It's the same prices that they charge at Apple. With apple care of with or without it. It seemed like the repair was only going to take 30 minutes! Unfortunately, my phone didn't pass the last test because of vibration. So they had to put another screen on it. I had to leave my phone and come back after class. So it took them a few hours. Screen works great. I haven't had any issues. read more

MacMedia is beyond wonderful! I woke up one morning this past weekend to the horrifying experience of a blank desktop upon powering up my MacBook Pro. When I went to the Cloud to look for the Desktop - nothing. I thought I had backed up conscientiously every day. My whole life is on this computer. Calling Apple support is exhausting. During COVID, calling Apple is infuriating. I carefully searched the Internet for the company with the best reviews for Scottsdale/Phoenix at home service for researching problems and rescuing Apple users who are in trouble. This took at least an hour of digging and reading ALL the reviews. MacMedia came out on top. I called Aaron and discussed my issues with him in detail. He listened patiently. Took his time. Gave me some good advice. Scheduled a patient, thorough, really smart tech to come to my house today. ERIK KILTON IS CALM, COMPETENT, THOROUGH. He found some malware on my system, and he restored my files. He did find my backups on the Cloud. He did discuss with me how to better organize my files. He did teach me how to clean off the detritus on my system. He taught me how to do the safety double precaution of also backing up 100% of the time to a 2TB external disk that I had lying around the house but never used. He also, at my request, helped me configure a new MacBook Pro to replace the 8+ year old laptop that I have at the lowest cost. I would give MacMedia 10 stars if possible. read more

My boyfriend's phone wasn't working at all. John cleaned up the charging port and now it's working perfectly. He was so nice and within the time in the store all clients seemed happy. I totally recommend their services. read more

Smart, helpful, generous and approachable. I'm on a business trip and keyboard on my Macbook Pro is on the fritz. Quick call to MacMedia and they said to come on in, no appointment necessary. Matt did a great job helping diagnose my issue. While we couldn't get it fixed today (not because of them, but because of my travel), I have a crystal clear understanding of what needs to be done thanks to his thorough explanation. I took the liberty of asking a few questions above and beyond what I came in for and both he and Sierra took lots of time to make sure they understood my questions and offered easy, common sensical answers/solutions. They even went so far as to offer to provide some phone support when I get home. Talk about 12-on-10 service!! These guys and gals know their stuff, but aren't bragadocious about it at all. If you are looking for reliable, intelligent and approachable service, do your self a favor and head over to MacMedia ASAP! read more

Friendly and knowledgeable. Did a great job replacing my iPhone X screen. After having to cancel two appts at an Apple and a Best Buy bc of covid screen shortages, I was so happy to get in here. My phone feels brand new, and John was so nice and helped me install a new screen protector!! read more

I purchased my Mac Book Pro at Mac Media on 5th Avenue in Phoenix back in 2015. Their service has been phenomenal through the years and so much better than facing the big Apple stores. Everyone I have worked with at this location has been very knowledgeable, patient, kind and helpful. Yesterday I needed help with one of the keyboard keys and a few minutes later left a very happy customer once more with no waiting in long lines. You will not be disappointed. read more

Bought a MacBook Air here two years ago and the service was so good I return every year for a laying on of hands of everything I own that is Apple. Today Jacob Schoen ran diagnostics on my iPhone, my iPad, and the aforesaid MacBook Air in the same pleasant and capable manner I have come to expect from the people here, and pronounced them all in excellent health. I'll be buying the new MacBook Air here later, too. It will be never before I ever return to a Genius Bar. read more

Straightforward, no BS pricing, great communication. My MacBook Pro was back to me a day or two early.

Staff stay strictly Stern. I know my stuff got lost but no notice within a week;weak. The, "s.t.a.f.f." doesn't update, still week three and no phone. Lost job opportunities during a pandemic w/o my phone. read more

I bought a MacBook Pro 15 inch 2 years ago from an Apple store and have relied on it daily for my home office use. About 10 days ago I noticed some pixels in my screen were going out and my screen was getting black lines through it. 5 days ago my screen went completely black so I took it to Apple to get a quote for a hardware screen replacement. After waiting two hours to finally see someone at the Genius Bar they said they could ship it out to the Apple repair center in Houston for a flat rate $800, and honestly I was OK with that. Only problem I had with that was in California at the time and was flying home to Arizona the next day. When I got to Arizona I looked up an Apple store and noticed that MacMedia was down the street and they handle repairs too, so I made an appointment and walked in. Their staff is so friendly, answered all of my questions, and gave me the same quote for an $800 screen repair fix, so I just left it with them and they said they'd fix it within 3-4 days, as opposed to sending it to Houston to get repaired which would take 7-10 business days. Here's why MacMedia is getting 5 stars from me, and I'd give them more if I could, after TWO days my laptop was fixed and I had a brand new screen, but WAIT it get's even better. I showed up after two days expecting to pay the $800, but when I got there the guy up front said "Our tech repaired your laptop and didn't charge you, so yeah heres your laptop, no charge." I was SHOCKED, and said "Wait, what do you mean?" and then he said, "Apple is offering a program right now to replace all MacBook screens purchased within the last 4 years for free and we decided to replace it for free, so enjoy your laptop! WHAT!?! BEST CUSTOMER SERVICE EVER, literally paid NOTHING to get a brand new screen, they didn't charge me for labor, and they got my laptop back to me EARLY! This is the BEST computer business I've ever been to and they deserve 10 stars let alone 5, I will never go anywhere else to get my Mac fixed or worked on. I'm gonna go back soon to buy some accessories I need and drop off some gift cards for the staff because they are legit. Than you to everyone at MacMedia, I wrote this review on my now fixed MacBook, very thankful! Chad read more

Aaron and Jacob are super helpful and Knowledgeable. They were able to get and sell me the new Apple AirPod max! Thank you for being open Macmedia! Great store and location!! read more

We had Erik Kilton come to our home for a consultation regarding a 2012 MacBook Pro that we were having issues with. He wore protective gear and was very nice and extremely knowledgeable about all aspects of the MacBook Pro. He determined that the issues we were having were a result of a failing motherboard. After some discussion about our computer needs, we decided buying a new MacBook Air, which is considerably less expensive than the Maxbook Pro would be completely sufficient for our needs. We really appreciated his input and knowledge and plan to have him come back for all of our computer needs in the future. The fee for an in-home appointment was very reasonable. Thanks to Erik for his great help! Sandy and Angela read more

I stopped in this week because my Mac Book Pro was not booting up. Not only did the problem get resolved but they ran a diagnostic while I waited. I love this place for all my Apple issues! Their support is awesome! read more

My iPhone screen decided to stop working late Monday night. Apple stores across the valley didn't have appointments available when I could've gone, but MacMedia had 9am the next morning. I walked in, they replaced my screen that morning within two hours, and all was well with the world. But the story continues... my phone had an issue beyond the screen, and still had issues the following day. New iPhone under warranty. Returning Wednesday without an appointment, they gave me a loaner phone and ordered me a brand new phone for warranty replacement. Today is Thursday, and I'm typing on a brand new replacement phone, and they even put a screen protector on it for me! Locally owned, down to earth, quick and easy. No hassle of apple store hundreds of people everywhere and "oh lemme check you in and tell you to stand over there for 10 minutes so the next employee can talk to you". In my 3 trips I maybe spent a combined 17 minutes at MacMedia. I will go to them with all of my iPhone and Mac needs in the future. read more

Quick and amazing service! Walked in to replace a bunch of worn out keys and they helped me swap them out in about 5 minutes. I will be back!! read more

Once my computer/iPad/iPhone is set up - if something changes, I'm lost! Once I found MACMEDIA I no longer feared this situation! They have "fixed" things for me that the Help Desk at Apple said they couldn't do. They are always willing and often - when something takes just a minute or two to fix - don't charge me. I cannot recommend them highly enough. If you have Apple products and are not a Tech Genius - get yourself to MACMEDIA - because they are Apple Genius's! Thanks to my latest miracle worker Briana Tuttle! read more