bought a soundbar and paid for installation. they never installed and wouldn't give me the…read moreinstallation fee back

Ken's, in essence, completely ripped me off. OK for ppl that know (and don't) I bought a cheaper…read moreAlpine stereo (which I got because they didn't have a bracket to install the Kenwood I had picked out the day of install), four 6x8s all Alpine, a Rockford Fosgate 600W amp and one 15" RF subwoofer. I'm 46 yrs old. I was putting this system in my 19 yr old's car (05 Grand Marquis). The salesman picked out all the quipment. Told me it was all top of the line, cutting edge tech, I mean he SOLD IT. I haven't been into systems since 89/90 so I'm a lil out of the game. But when I WAS A KID, we went to Ken's and they did you right. I trusted the guy. Of course I came in with a budget for $1200 n he talked me into getting the above with install for $2100. Install day comes. First problem...radio has no bracket. They ask me if I'd like to "upgrade free of charge" to the Alpine. I said absolutely. Install is finished...didn't sound ANYTHING like what I had in 90. The stereo and 6x8s were good. Alpine is a great company. I tell them it's not the sound I envisioned. Keep in mind I told the salesman what I wanted...crisp, clean, loud mids n highs, and enough bass to play rock, but hit good n get low w hip hop. Anyway...they tell me it's cuz everything is brand new. They'll open up after breaking in. Before I drive a mile away, the bk right speaker quits n there's horrible engine noise. I take it right bk. Loose wire they say. A week later...same problem. Loose wire again they say...no more probs (we really got em on now). I get home and start looking at a Crutchfield magazine online to see the reviews of my purchase. The first thing I notice...I paid 3-4x what I could have simply ordered it for. I'm irate. But it's my own fault. I shouldn't have trusted a salesman. Then...my sub gets blown out just 2 weeks later. I find out they charged me more for the CHEAPEST RF sub (which I had) than the competition model! 300W blew it up in 2 weeks! They replace it with one just like it. Now I'm upset. I told them. They then replaced it with a model several grades up. For the next year n a half I constantly had at least one speaker out. Every time they told me it was a loose wire, something ez to fix. Continues on n on and I'm giving them a mouthful, but not push it so far they have reason not to help me. Finally. My warrantee had ran out. I had been for repairs 7-8 times. THIS TIME it's not a loose wire. My amp is faulty. Hmmmm. If I were a betting man I'd say this was the prob from the beginning. They SOLD me a used, defective amp and kept me hanging till the warranty ran out. When I talked to them they asked in a cheery voice if I'd like to order another amp just like it. My friends that understand car audio and electronics tell me it's TERRIBLE. Both the install and plan. 300W is NOTHING for this subwoofer. It can take 4-5x that amount of power. That's why I hardly had bass. Just enough to give some punch n add depth but no boom and by God for $2100 I wanted some boom! OK I want to acknowledge to everyone thinking I should have done my homework, you're exactly right. I mistakenly trusted this place. It's amazing how it's run compared to bk in my days (late 80s, early 90s) *The biggest thing I took away from this experience if you felt that was too long...just read this. 1) they knowingly sold me a defective amp 2) they knowingly sold me all items that you could order online for 3-4x the amount online 3) they were incompetent in many aspects. Especially day of install when I had to choose a different stereo cuz they didn't have the bracket for the one I picked 4) every time I had an issue, I would have to schedule a date 2-3 weeks ahead n leave the car all day. This was 60 miles round trip 5) even the day of install, nobody showed me my system or how to work anything, or acted in any way they were "proud" of their work. It was just parked out front n they threw the keys like I had a flat tire patches 6) I got neither any of my original stereo speakers or radio back nor any boxes or manuals how to work it 7) Finally, after over spending, given excuses that never fixed the problem, the terrible service and waiting...I decided to write Mike, the guy you see on TV, a letter explaining my problems. I spent $2100 n less than 2 yrs later I have no sounds at all. We thought Mike was cool n a nice guy when we were younger. It went unreturned. I could have went much, much further but I already wrote the equivalent of a novel. Suffice to say, I will NEVER return to Ken's and I BEG anyone else not to go