4 star on selection 5 star on service 4 star on the salon Searching for bridesmaids dresses was difficult because the selection was as common as they come by---plain and in at least 5 shades (if you order it) but nothing modern. The average price was $200 to $250; some range higher. Bridal gowns seemed to have better luck but since I was looking for a bridal dress to dance in, it was a dud because they only had 5 short dresses. Shirley was my consultant and was clever and fun to work with while shopping. She was witty and had great ideas. I really enjoyed working with her. There were four different rooms that were sectioned off, one section had a table with chairs. The negative is that the mirrors are flat (no 3 way view) and you cannot see the dress from behind unless you use a handheld mirror. I wouldn't buy my dress from the Macy's bridal but if a bride asked me my opinion I would still suggest going to try their dresses out. My bridesmaids didn't get their dresses from the salon but did find them on a clearance rack out on the floor (lucky!). Also, since it is located in the mall there are other department stores, retail shops and a place to grab food. read more

Michaela is amazing. My grandmother found an ad for a Demetrios trunk sale and suggested we head over. To be honest, I was pretty snotty about going initially, buying a wedding gown in a department store and all that. But once we got there, Michaela helped us look at styles (I had no idea what I wanted, even though I'd tried on a bunch of other dresses in other stores), and pulled a couple of gowns she thought I'd like. She was absolutely lovely. We narrowed down the style I liked as we went through, she let me try on dresses just for fun, and as we were going, she would pick dresses to try that helped figure out my style (Was it the lace of the last dress I liked? The skirt? The neckline? The back?). I found my dress, the second one I tried on, and after 27,000,000 others, we tried it back on, she pulled the perfect veil and it just fit. I also am in recovery from an eating disorder and really cannot know my measurements. Other bridal salons have been incredibly unaccommodating and rude and hurtful. As soon as I told Michaela I really couldn't know my measurements, she didn't even hesitate, she measured me, said it was going to be perfect, and even made sure not to show me the size she ordered for me (which I didn't even request! She just went above and beyond) so I could just be thrilled and excited and not stressed about any numbers. I didn't think I would find THE dress, but I definitely did, and I'm so happy we went. Plus, the trunk show had SO many gorgeous dresses, I was really able to tell what I liked and didn't. read more

Went here after I thought I found my dress at Bridal Garden, also in Cherry Hill. I was able to look through all of the dresses myself which was a welcomed change from the other salons I went to. The dresses were very good quality at reasonable prices. Marie was awesome and not pushy at all, very relaxed and low pressure. After my dress came in, I was worried about what it would look like because I had lost a little bit of weight after I was measured for it. The seamstresses did an amazing job at altering it and it looked INCREDIBLE. I have truly never felt more beautiful than I did on my wedding day, mostly due to this dress. Although it's a small salon, they have a great collection of dresses and I had such a wonderful experience there! read more

Macy's Bridal Salon By Demetrios - Bridal Near Me - Cherry Hill, New Jersey

I'm disappointed to read so many poor reviews of Macy's bridal shop. I was so pleased with my experience! It was about 3 years ago, but I think the woman I worked with was named Else. It could be Elsa, but Frozen wasn't out yet so I'm not sure. Anyway, she was fantastic! I went in there with an unrealistic price point in mind, so when I found a dress I loved that cost much more than I ever imagined spending, she went around the store and brought me similar dresses that were more reasonably priced. In the end, I bought the dress I loved, but I never felt pressured to spend more than I intended. I went back at some point with my bridesmaids so that we could choose a dress that would work for everyone, and it was another positive experience. One of my bridesmaids continues to wear the dress to weddings and other events, and always comments on how great the dress is and how amazing it was to find a dress that worked well for so many different women. Oh, and the first time I went there I did not have an appointment and they were so accommodating. We had planned on other bridal shops and we had been disappointed so just randomly tried Macy's. In the future we made appointments just to be safe. read more

I am a difficult bride. I'll admit it. But the amazing salespeople at Macy's were so kind, accommodating, professional and patient that I found many beautiful gowns AND had a good time We went to Macy's after another Solon said that they had nothing for us after I asked for a dress with sleeves. They made space for me with no appointment and showed me multiple gorgeous dresses. We had a blast and tried on more than one gown I loved. I highly recommend trying this boutique and I promise that even the pickiest brides will be happy. Micheala is amazing. Ask for her! She will find you a great gown and make the shopping experience enjoyable. I ended up buying my gown elsewhere but I had such a great experience I actually felt guilty for not buying it at Macy's. They have my highest recommendation. read more

DO NOT USE THIS SALON. I would say that if 0 stars or negative stars were available that is what this "business" deserves. From the beginning, my sister and I only dealt with rude and frankly incompetent people. First of all, I requested in January for the contract to be sent to me via email (not an absurd request as I am living outside of the country). I was told in January, when I ordered my dress that it would be no problem. After following up for 2 months, I finally spoke to a saleswoman who told me "oh yeah I don't know how to do that so I don't know what to tell you." After finally ordering the 8 bridesmaid dresses in March, my sister was told that the dresses would be in by the latest end of July. My sister is getting married beginning of Oct so we thought we were safe. After missing 4 deadlines and being able to produce 0 tracking on the dresses or providing any details of where the dresses are, we are less than 3 weeks out and my sister has to order new dresses from a retail store. We still have no idea where the dresses are or if they will arrive on time. My sister has been nothing, but patient with this company and has received 0 support from them. As many of my friends begin the wedding process in the PA/NJ area, I will be ensure that they do not use this bridal shop for anything. So disappointed in every part of the process. read more

I wish I could give them no stars. Everything was very smooth at first for my sister in law's wedding. All 4 Bridesmaids ordered their dresses in February/early March. I spoke with Andi who confirmed they should be in late June, if not early July. Okay, understandable sounds fair. She was a friendly rep. I currently live in Dallas and made it every clear through several phone calls during the process that I would be coming back to NJ for the Bridal Shower at the end of July and needed the dress to be there for a fitting- there is no need to have this shipped TX for a fitting and then back to NJ for the wedding. A waste of time and money. They apparently "don't have tracking". It's not 2015 or anything. I was told by some representative in mid July, 2 weeks from the shower that it should probably be in. Then another rep told me I should have it by October and get a fitting down the week before the wedding! HOW IDIOTIC. At one point, one of the woman in the shop calls the bride to tell her i've been calling inquiring about the dress- WHY WOULD YOU CALL TO TRY AND UPSET THE BRIDE!?!?!? Whoever this rep was should not be in the bridal industry. Little did she know, I speak to the bride constantly since she is my best friend, but there was no reason to "tattle". The shower comes and I fly in and out of NJ and have heard nothing about the dress. Early August approaches and nothing. I call and the woman i spoke with (I believe Elsa the manager?) said that this is definitely a problem and she would look into it and call me back. My Mother in Law stops by 2 days later and finds out the dresses HAVE NOT SHIPPED from the manufacturer! They are in fact still in China. At this point, the district manager gets involved. She let us know the dresses would be delivered to the store on that Friday (this was a Monday or Tuesday). Thursday comes and we find out that they cant be there on Friday. Instead, we get 10% of our money refunded and the dresses come in on Monday. They wound up shipping the dress to me in TX for free- how nice of them. And now I can get fit here and ship it back- one more step. The last straw was when i called to get the tracking on the package. They told me it was delivered at 6:05AM- how odd since the store isn't even open. I call the TX store and they do not have it. She calls the NJ store for me because at this point i'm panicking. Turns out it reached DFW AIRPORT, not the store, but would be there tomorrow. She told me that they didn't even want to give her the tracking. At this point I was done with them. Overall, I would say the dress is beautiful. But the constant hassle was not worth it. ******************************************************************************************************* And to update it all, I would like to say I found out that the dress was made wrong on one side of the bust by the dress maker. Very frustrated we needed to bring it back again for the alterations. read more

I can't say enough about this salon! They really take a personal interest in each bride. They carry the Bill Levkoff line-which in my opinion-are some of the better bridesmaid dresses around. if you vow to have your wedding a david's Bridal-free zone (as I did) then this place is for you. Jamie in particular is fantastic, and I really appreciated everything she did for me. The one tiny mistake that was made on my junior bridesmaid's dress was corrected immediately. The seamstress is awe-inspiring, by the way. read more

Hey, brides and bridesmaids! This 5 star rating goes to Minnie, who was our bridesmaid consultant at Demetrios. (Everyone else I came across was also very nice!) I visited twice, each time with two different bridesmaids. Minnie was so nice and welcoming and patient and extremely helpful. We asked a whole bunch of questions each time and she answered every one to the fullest. She also offered insightful suggestions about what color/s to choose for the dresses, as well as the best fit for certain body types. They also have a wide variety of Alfred Sung dresses in many colors, more than in the other salons we visited. And Minnie was by far the best consultant! (Each time my bridesmaids and I left, we all said how much we liked her.) The salon overall was great-- they have TONS of dresses (both bridal and bridesmaid) and lots of cool accessories. I wish I had known about this place when I was looking for my own dress. So thanks again, Minnie and Demetrios! read more

I had an amazing experience here at Demetrios Bridal of Cherry Hill. My wedding dress consultant was Marie. She was absolutely amazing. She was honest and eased my nerves. I had a destination wedding and everything went smooth. I found my dress on my first visit here. Her and Andy were both very pleasant and patient. I found my dress in September of 2015 and wedding was June of 2016. My dress arrived in February 2 months sooner than expected. Alterations also went smoothly. Sevum (the seamstress) was so sweet. I cannot begin to say enough positive things about this Salon. Def recommend Marie to anyone. Saddens me to see a lot of negative reviews about this place. Because they were all so helpful and nice. read more

Had a great experience with Andy. She was so friendly and understanding on what I was looking for. Once she learned my style she helped me choose the perfect dress! Would suggest her to anyone I know looking for a wedding dress. Great experience! read more

My fiancee, our Ladies of Honor & I came here on a whim, without an appointment when the first salon we went to only provided dresses that were "okay". The place was busy, which I took as a good sign of their ability to provide quality service and good selection.It wasn't long before a saleswoman got us set up in a large dressing room, saying that Else would be helping us when she came in. About 10 minutes later, Else knocked on our dressing room, assessed the situation and decided that we were doing well on our own. She pleasantly told us to come find her if we needed anything and left us to our own devices. We weren't ignored though, with Else poking her head in occasionally, and answering questions about color/length availability and bringing swatch books for the designers I was wasn't familiar with. The selection of bridesmaid dresses was extensive. The ladies pulled something like 30 dresses and I had to put my foot down because they would have kept going! I would have liked either fewer options or more racks because the dresses were crammed in on top of each other, making it a little difficult to search through them. One or two more pegs in the dressing room would have also been nice, but we did have a special situation with both ladies using the same LARGE dressing room, so we had a lot more dresses than is probably typical. We were offered 2 rooms, but declined to make the change-&-comparison process quicker; that would have given more room and hanging pegs. After our decision was made, Else continued to be helpful, assuring one bridesmaid that she COULD order now even though there was a possibility of becoming pregnant in the next 6 months, showing her how the dress could be altered & advising on what size to order. As she was processing everything, she chatted about our wedding plans; her own wedding; and the good, bad & ugly when it came to wedding planning in general. Although my (same-sex) fiancee never stated outright that we were the couple, it wasn't hard to tell, and she didn't treat us or our Ladies any differently. read more

This is tough! They have a great collection of dresses but my biggest warning to all brides looking here is to find somewhere else to get your alterations done. My dress was ordered almost a year ago, took 8 months to come in. I called and asked where it was and they could not find my order. It's very disorganized. Went in for my second fitting and none of the alterations that I asked for were completed and the bustle was completely wrecked. I ended up with a new dress 5 weeks before my wedding, off the rack. Another bride was in the same night and was sobbing because her alterations were completely botched. She also needed a new dress, a week before her wedding. Some of the staff is helpful and sweet, but that does not make up for the rest of the unprofessional experience. You should find a place like Simplicity in Haddon Heights NJ if you are from the area and looking for a pleasant experience. I would not recommend this bridal shop. read more

I have never been treated with less care in all of my retail experiences. I purchased a headpiece/veil for my wedding (5/20/16) on September 5, 2015. Paid full price, was told it would be a couple weeks to get it in, which I understood. When I hadn't heard anything, I called. I called again on February 9th, when I hadn't heard anything, and was told that it wouldn't be in until the week of the 22nd. Well, a month later on March 20th, I went in to the salon. The 5 women that were working were talking loudly about everything other than the job/task at hand, and one woman who kept repeating "I wasn't here yesterday," "I won't be here tomorrow." The associate looked around for several minutes for my headpiece after getting my file out, then told me it 'wasn't there yet.' I expressed my disappointment that I ordered it 6 months ago and it still wasn't there, and she said "Well we even put on the form that your wedding was the end of this month, so I'm really shocked it's not here too." I asked if someone could call and she said Karen, evidently the manager, would because she "wasn't going to be in tomorrow." (Again, I don't care about your schedule). The 'manager' Karen, who was in the office this whole time, did not even get out of her chair but yelled that she would call the vendor as soon as she got in on Monday, 3/21 (noon) and call me right after. Well, when 4:00 rolled around and I hadn't heard from her, I took matters into my own hands and called. I was told that Karen needed to lead a manager phone call that day so she wasn't able to call me. Somehow, then, she was put on the phone. She informed me that the vendor didn't have it in stock yet, so they couldn't send it to her yet. She said 'normally, it is shipped 4-6 weeks before your wedding.' I reminded her that I was told that my wedding date was entered in to the system as 3/26, so it should have been here at least 4 weeks ago. She started to tell me about some computer system which means nothing to me. Then, when I expressed my disappointment, she told me that they are 'looking in' to telling people about that policy. That they 'never thought it necessary' to tell people before. She offered me the store's old sample to take to my fitting. She also said that the one I ordered "was already made, so it couldn't be refunded or anything" even if I didn't like it when I finally got it. Bottom line: don't EVER. EVER. go to this store for something as important as your wedding. read more

You know how some women, like, get their dresses a year or thereabouts before their wedding? Three months before my wedding date, I still don't have a dress. I am sticking with a frugal budget while also being very particular, very "I'll know it when I see it." I have changed from wanting form-fitting and lacy (for years) to wanting princessy and tulle-thick. I have had many "almost.." dresses on my person. I have tried on my mother's and my mother-in-law's. I have almost worn the former, almost had my seamstress grandmother make me one. I am not a tall girl. I have curious proportions. I am starting to worry because apparently I am a bit strange for still not having a dress with a wedding in three months. So I'm walking through Center City and I see a beautiful dress in the window at BCBG and I go in and ask whether it's carried in white. The saleswoman says that if they did, it'd be flying off the racks...but they don't carry it in white. I explain to her my situation and my experiences, how I feel like a kid playing dress-up in clothes built for women and I am more like a little girl and everything looks kind of awkward. She says, "I have a friend who just got married and she's your size, she had the same problem...she went to the bridal salon at the Macy's at the Cherry Hill Mall and she found an amazing dress for $500." I go home; I tell my fiance (who was actually my shopping cohort in wedding dress shopping); he, with a headache, comes with me as we rush across the bridge to the mall. We walk in. We are greeted by two smoky-voiced, sorta Jerseylicious women. "When is your wedding date?" "February." "2011?! The only way we are going to have anything ready for you by then is if it's off the rack! We already have women placing orders for [some time many months ahead]! Have you tried *anything* on yet?" I said of course and explained what sort of experiences I'd been having. Marie, the associate who helped me in this process, sizes me up and says "Oh, honey, you're tiny. I know what your problem is." We wait patiently while she brings out three gowns that look terrifying: enormous, Disney Princess-caliber confections. The one I dismiss outright: I'm not trying it on. The second one is way too over the top but I'll hold on to it. The third one is oooookay, I guess I'll try it on, I didn't want ivory and I don't like that kind of skirt. I don't even take off my pants and boots--I just step into that latter dress and zip it up, not having any expectations. ...Once it is zipped and it is on my person and I am looking at my reflection in the mirror it becomes apparent that this dress: *fits as if it has been custom-made to my proportions (think 6 pushing 8 in the chest, 2 in the waist beneath the ribs, 4 in the hips, and I'm 5'2"-5'3" and very short-waisted with a bigass&badass rib cage). *is stunningly gorgeously made** on top of flattering in color, shape, and embellishment (silvery and pearlescent over winter white) *is over 50% off the ticket price and will essentially only require a hem and a bustle as far as alterations I walk out to show it to my fiance, who has seen the other dresses I have tried on and found them "okay," and when he sees me in this one he starts *giggling* because it's so striking and lovely. Needless to say, it is the dress I will wear to my wedding. Marie and the other ladies get me a long veil, and everyone who walks by and sees this arrangement is enthusiastic and delighted (at this point it's around 5 pm and a bunch of people stopping in presumably on the way home from work are crowding around ooh-ing and aw-ing). To boot, all of the service I received here over the course of the dress-buying to dress-picking-up process was polite and helpful with a healthy dose of raspy voice & brassy brashness (but seriously, they waited patiently until I had the right credit card to process payment, held my dress until my fitting, and had an old-school skilled seamstress who hemmed the dress and even put extra boning strips in the bodice so that it wouldn't yank past my brassiere; throughout all of this they communicated with me in a timely fashion). My fiance was at first put on edge by, then ultimately endeared to, the homey, Italian-mamma enthusiasm and service; this made for a way less stuffy, real, loving/fun experience in finding and falling for my dress. **a very fashion-y relative who was helping to bustle my dress was like "Is this Reem Acra?!" This among so many other incredible compliments on a dress that was remarkably comfortable (!) on top of exquisite. read more

If I could give this store no stars, I would. It's a disaster, and I've already encouraged everyone I know to NOT go here. I'm in a wedding party and we got our dresses here. The saleswoman was pleasant enough while we tried on different styles, but copped an attitude when we asked if it was possible to see a dress in the color that the bride was choosing because "whatever is on the rack is what we have, we can't have a dress in every color." Oooookay. Then when we were measured, we weren't allowed to see what she was writing down since we could theoretically then go somewhere else and give them our measurements to order the dress. What she didn't tell one of the girls was that her measurements put her into "plus size" and she was going to have to pay $20 extra - they saved that for when she called during the "trunk show" to place her order. Charming, right? That's not even the worst of it. When they sent us our paperwork to sign and mail back, since we ordered through the trunk show on the phone, one of the girls saw that they had the wrong color so she called right away to say "Hey, this color is wrong, please make sure the dress is right." They assured her that it was fixed, no problem. The bride called a couple times to double check that they'd caught the mistake before ordering, and they told her it was fine. She even stopped in and asked them to go check the folder, and they came out and told her it was right. Then everyone's dresses came in except for Girl X, and the bride called AGAIN. Do you know what they said? They admitted that they ordered the wrong dress. They had lied repeatedly, not only over the phone, but to her FACE. When the bride had a bit of a freakout, they told her not to worry and that they had ordered a new, correct dress, and that it would be in "in time, because we can do alterations in two weeks." What would make them possibly think that any of us want to deal with them after this? Not to mention, they didn't correct the mistake until after our dresses came in (in the right color). They didn't catch it back in the spring and fix it then, when it was brought to their attention. They waited until midsummer. We've all picked up our dresses, finally, and none of us are ever going back. I've never experienced such unprofessional behavior. As others have said, they gossip, they stand around, they ignore customers, and when I tried on the dress when I picked it up I saw a bridal gown in a heap in a hallway, just lying on the floor. Of course, all of this pales when you consider that they thought lying to customers over and over wasn't a problem. Save yourself the aggravation and go to any other salon, where you won't deal with dishonest, unprofessional, offensive salespeople. read more

Very unprofessional staff!!! Their gossiping was heard before I even walked in and while I sat there waiting to be helped from the appointment I set. Was told to just put the dresses on and they would just clip me if need be. They made me feel as though I was inconveniencing them... After every dress ( that was not the style or shape I asked for) is this the one ? I felt rushed and was disappointed at the non existing customer service. To all brides to be....Don't waste your time here! read more

I wish i had read the reviews before i came here, i would have never come! So initially i thought the woman was nice over the phone, she agreed to let me come in at the last minute. I get there, she asks what my budget was...well apparently it was too small for her to feel like she wanted to work with me...either that or they generally are just rude! She tells me what section to look in to find dresses that match my budget, i check out the dresses and theyre horrible. I show her a pic of the kind of dress im looking for, more lace. So she walks me to that section and picks out 3 dresses, asking me...do you like this one. I dont mind that youre asking me what dresses i like....but how the heck am i supposed to know what the dress really looks like. theres no picture, its just a big old dress in a bag...they all look the same! So i just look at her and pretty much tell her that. Lady...youre the sales woman....use youre judgement! i gave you the pic to draw from! ok so anyway...3 dresses were picked out. i was put in the room by myself to try them on. she did at least come zip me. I try on all 3, and all 3 were a flop, none flattering. My girlfriend and i were giving each other the eye like seriously...these old looking dresses are what theyre offering? Well we werent satisfied with the 3, you think she would find more, maybe suggest a different style, something to get my business, get me to buy a dress. NOPE. dress #3 finished..."ok you can get dressed, put the dresses back on the rack". I chuckled to myself like oh..ok we're finished. I didnt care because after her lack of attention i didnt want to buy anything from there anyway! I got dressed, looked at some bridesmaids dresses with my friend and walked out. No one even said BYE. that was just SOOOO rude! Im so happy that wasnt my first experience dress shopping because i would have been discouraged and depressed if i thought thats how they would go. I wasted my time. Management, if youre reading this, please get new sales women, they are NOT going to get you any business with their rude personalities. Do not be discriminatory because i said i wanted to pay a certain price, you find me something i love and i'll pay more for it. My price point was a suggestion. which is what i am doing. I found a boutique that found me an amazing dress...a little high, but its worth it. So happy they didnt get a sale from me. Brides be ware! read more

I would never suggest anyone use this store. My bridesmaids dresses were delayed in shipping and didn't arrive until the week of the wedding and alterations were needed. I kept getting the same response, "we dont have any tracking". How do you not have tracking info?My mothers dress arrived in time but the seamstress did a terrible job altering the sleeves and therefore my mom can't lift her arms up and the zipper is buckling. NEVER USE THIS STORE read more

What a wonderful experience. I had made two appointments for that day, and since my wedding is only a few months away, I hoped to find the dress at one of those two appointments. My first appointment was at Demetrios by Macy's. From the moment we arrived, we were well taken care of by Andi. She asked a few questions first to get an idea of what I was looking for, and clearly listened because the first dress she selected was one I had tagged as a favorite. Since it was my first time trying on dresses, I wanted to try on as many styles as possible to figure out what I wanted. I was trying to be mindful of their time, but Andi encouraged me to try as many as I wanted. She was attentive throughout the entire appointment and I was able to narrow down to one favorite. I wanted to honor my appointment at the other Bridal Salon, but Andi offered to set the dress aside for me in case I wanted to come back and try it on again. The 2nd salon was not nearly as accommodating, the attendant offered no assistance- my MOH had to help me in and out of each dress. We went back to Macy's a few hours later where Andi still had the dress on hold. After trying on some different styles at the 2nd salon, I was unsure of my choice, so she assisted me in pulling even more dresses in various styles. At last, after 2 visits, over 3 hours, and what seemed like 1000 different dresses, I tried on the dress that she had set aside, and knew that it was the right one. She helped me pair the perfect veil with it, as well. Despite being an incredibly indecisive bride, everyone at Macy's Bridal Salon was incredibly patient and helpful throughout the entire process. They were having a sale the following weekend, but since I was on a tight timeframe and couldn't wait another week to order, the manager offered the discount on my dress a week early! I did have to pay to have my dress rushed, but they guaranteed that with the rush it will be ready on time and will be shipped to NYC where I live for my fitting. I was apprehensive before shopping about the experience, but Andi completely put me at ease. Thank you to you, and the entire team, for your professionalism and hospitality! read more

Had called several days ago to explain my situation - needed to try on bridesmaid dresses (bride is getting married in a different state and is placing the orders for all of us so same dye lot - I just needed sizing) the person who took my call said that was fine and made my appointment. I walked in at appointment time and the rude sales rep didn't even acknowledge me. (Although she clearly saw me). After about five minutes I finally g e up and approached her (mind you, I am now 5 minutes past my "appointment" time) she basically dismissed me with "bill levkoff dresses are over there. You can help yourself" so I asked for a specific style, she looked it up and said they didn't have it. Then I asked her if she could recommend a similar style, which she again said I could help myself. Finally at this point I said that I had my appointment right now, and explained what I had said to the person with whom I spoke when I made my appointment. She told me "well that wasn't me." I asked her if she could measure me for size and she told me she couldn't since I was not ordering the dress through her. I again reminded her of my phone convo and she snarking said "oh well. It wasn't me". All around rude, snarky, and judgmental. Meanwhile during my supposed appointment time, two older women walked in who were "just browsing" and this associate fawned all over them. Guess I didn't look affluent enough for her lol. It's a shame, because it should be a convenient addition to the abundance of bridal salons on south jersey, but after the blatant mistreatment I experienced today, I will never be back nor will I recommend. Funny note -- earlier this summer my mom and I walked in just to "browse". Same associate was all over us. Guess she really assumes only a certain age group has cash to spend - and you know what they say about those who assume! read more

I loved my experience here! I went to 5 stores looking for my wedding dress and I walked into Macy's demetrios and I had the best experience out of all the places I have been to. I had the pleasure of working with 3 bridal consultants and they were all very helpful. They immediately helped me figure out what I wanted in a dress and were so patient with me! 5 stars all around!!!! read more

My daughter got her dress here after looking in different places. We described what she wanted and they suggested where to look. We did the selection ourselves with some great suggestions from Shirley, the sales rep. We had so many great dresses to choose from and to try (unlike in other shops) that it was hard to decide what dresses we should eliminate. My daughter and I had a fun experience with the staff, including the seamstress who made us feel at home. The dress was a hit at the wedding. I want to thank everybody at the salon for making the selection and the purchase of the wedding gown a memorable experience that my daughter and I shared. read more

Had the worst experience ever. Started out by them not having my appointment for the bridesmaids to come try on dresses in the book. So when we arrived the woman was very rude and stated that the appointment was not made. She wasn't going to let me and my bridesmaids look at their gowns after all of us drove in a snowstorm to get there until we talked her into letting us take a quick look. So after we talked her into letting us stay and try on dresses the woman was very rude to us the entire time. She made it out to be a chore to have to get the color swatches and clip the back of the dresses - isn't that her job? Then...I got a call a few hours later to confirm the appointment for the following day and 1. They had it down for the wrong day but correct time 2. They had me down as the wrong name but had my correct phone number And the woman laughed when I told her I was the one that was there earlier that day and I explained how they had the appointment date and name in the book wrong. After such a horrible first experience we will not be going back to this bridal salon. And we did find 2 dresses we really liked and will be sure to go to another salon to find them and purchase them else where. read more

The worst customer experience everrr!!! What a waste of Time and Money!! I ordered my wedding gown few months ago and they said it was suppose to arrive 3 WEEKS before the wedding !! I accepted .. then I called to check on the status of the shipping.. they DONT HAVE A TRACKING NUMBER !!! They Don't know where the dress is !!! Now I'm stuck with the contract they won't cancel my order and I can't go find another one, my wedding is in 2 WEEKS AND THEY DONT KNOW WHERE MY DRESS IS! I spoke with corporate they can't even Help. Big name yet Total shame !! Now that I've read all the bad reviews I believe this place is the worst ! read more

I found my dress at Macy's, and the overall experience was pretty positive. Elsa was my consultant and she was extremely knowledgable and helpful. She knew what dresses looked best on me and quickly understood my style. I am looking forward to my first fitting. However. About a week after I put down the deposit and ordered my dress, I saw an advertisement in the paper- all bridal gowns 20% off the following weekend...so what I gathered was that she was so eager to make a sale, that she did not want to give me, the customer, the benefit of getting my dress at a lower price. We called and explained how unhappy we were with that decision but they said they could not give us a discount since we had already paid. I was initially going to go back for my bridesmaids dresses, but I did not want to give them additional business. read more

Unbelievably poor customer service. Do not visit this place. My friend asked me to try on and get sized for a number of bridesmaid dresses. Since she and most of the bridesmaids live in New York, they will be ordering the dress there. I understand that this means that Macy's would not be getting a commission for the sale of my dress, so I called in advance to ask if they would mind measuring me and letting me try on the dresses in their store. I explained the situation and gave them the design numbers I needed. They confirmed they were all available, so I made an appointment, borrowed a car, and drove over from Philly. When I got there, after about 15 minutes of waiting while the associates figured out who was supposed to take my appointment, I learned that they only had one of the five dresses I was supposed to try on in the store. I was irritated but asked if they could just go ahead and size me anyway, given that all of the dresses were from the same designer. At that point, the sales associate informed me that she would not be able to size me until the bride had placed the order, regardless of where it was, and that I would have to come back at that time to be measured. If this is their policy, fine. If they don't want to waste their time helping out bridesmaids whose dresses are being ordered elsewhere, fine. These are not unreasonable policies, but there was nothing gained in lying to me on the phone and causing me to waste my afternoon on a wild goose chase. read more

I found my dress last year during your black Friday weekend sale. I had been looking at dresses for months. I had been to several stores and found nothing but bad attitudes. On a whim, I called the Cherry Hill store to see if they had any appointments that weekend. I didn't know about the sale. They got me an appointment that day. When I went in I met Marie. She was the absolute best! She treated me like I was family. I was all by myself and she made me feel like she was there for me. I found my dress that day with her. Every experience I had at the store from that moment on were great. All of the ladies were so sweet. Shirley is a love! She wasn't my sales person, but it didn't matter. She still took time to make me feel special. Your seamstress is so sweet too. She did an incredible job on my dress. It was perfect the first time. Great bunch of ladies and some stunning gowns in that store. This place is a hidden gem. read more

I wish it were possible to give 0 stars on Yelp. I am a bridesmaid in a wedding, and the bride decided to have us order dresses through the Cherry Hill Demetrios. We went to the local Demetrios salon in Northern Virginia to try on dresses, and then called the Cherry Hill location to place the order. I have never dealt with a ruder sales person. I gave the woman my measurements and was told that I needed to order a size 8. I am 5'1", weigh 110 pounds, and have little to no curves. I told the woman that I wasn't trying to be rude, but a size 8 seemed a bit off to me. I explained that I had been in another wedding last year, and ordered a very similar-cut dress in a size 0. The only thing that I had to do was hem it, which was both fast and inexpensive. She responded in the most condescending tone possible, saying "that's how designers do their sizing, sweetie." After going back and forth for 15 minutes, I just wanted to get off the phone with her, and she finally talked me into ordering a size 4. She reminded me multiple times that all sales were final, and that I was ultimately responsible for this dress once the order went through. This had to have been one of the most uncomfortable phone calls I've had. I always thought shopping for a bridesmaid dress should be fun, exciting, and efficient - this experience was the exact opposite. Getting the dress was a logistical nightmare. I was told that shipping between different Demetrios locations would be simple and complimentary. Lucky me! ....Until they disregarded my request and sent it to Cherry Hill anyway. There were all kinds of problems getting the dress to the correct store. Another bridesmaid and I were told they didn't know where the dresses were, they tried to charge extra despite the fact that we had it in writing, and then when I went to pick it up, they had the hardest time finding it in their storage room. I wish I had just gone with my gut and ordered the size 0 instead, because I am paying for my mistake big time. I finally picked up the dress this past weekend, and it is a tent. I will have to get it hemmed about 8 inches, taken in at least 2.5" on each side, the boning in the bodice shortened by an 1" each, and the strap shortened by about 3". The dress was so overpriced to begin with, but now I am looking at an additional $120 to fix it. There is no way that I will look like the other bridesmaids after all of these alterations. Demetrios is the most unorganized bridal salon staffed by the rudest, most condescending, and unhelpful employees. Brides planning weddings: save yourself (and your bridal party) the trouble and avoid Demetrios. read more

Don't waste your time. Went in for a bridesmaid dress, but immediately when I walked in was interrogated in an EXTREMELY aggressive manner by a sale's woman. She was practically yelling at me after I told her the wedding date I needed the dress for, because apparently she thought there wasn't enough time to order a dress at all (despite that this was the bride's instructions to come here and there's always rush orders that cost extra). After the very unpleasant greeting, I had already decided I wasn't ordering from this store. Not wanting to waste a trip, I tried on some dresses by myself, after the saleswomen basically walked away from me, having decided there was no way I could order a dress in time. Ended up ordering the dress through another vender and no issues with the order timing even without a rush order. Negative 5 stars! read more

If I could give this store 0 stars, I would do just that. My experience with Demetrios started out quite pleasant. My bridesmaids and I went in around October to look for dresses for my wedding in July. I chose to have each bridesmaid have the same color dress, but choose their own style of dress from the same designer collection. We were told there would be a sale around Black Friday. The weekend of Black Friday in November, the bridesmaids placed their orders. We were told the dresses should arrive in about 5 months probably around April/May. My own wedding dress came in by the end of April (It was thankfully purchased at another store) and I still had not heard anything. In May, I started calling the store to find out when the dresses would be coming in and I was told the manufacturer had not even started on the order and the dresses would most likely not be in until 4-6 weeks before the wedding. At this time, I was told that 4-6 weeks is the "normal" time frame for the vendor to send the orders. They claimed that the order was "on time" and claimed no responsibility. I have been a bridesmaids on several occasions and never had a dress come in that close to the wedding date. Though I was bothered that the order was placed months ago and should already have been completed, I let it go and gave them the benefit of the doubt. With 4 weeks, before my wedding, we still had not received a call that the dresses were in. I called the store yet again and spoke with the manager Karen who informed me that they did not know when the dresses would be delivered. After e-mailing the regional manager, Hannah, Demetrios assured me that they spoke with the manufacturer to "expedite" the dresses which finally arrived 3 1/2 weeks before my wedding day. However, that is not where the terrible service of this salon ended for me. Due to the stress, the store caused me they stated they would extend a 20% discount to an alteration services for my bridesmaids. They failed to mention that they would not honor this discount at other locations and that it would only be valid at the Cherry Hill location. Two of my bridesmaids in the meantime did not live locally and had to receive their alterations elsewhere. They were refused the discount at the other locations. With only 3 1/2 weeks to get the dresses to the bridesmaids and altered, they each rushed to get them from the store and get their alterations taken care of. In this time, we noticed that one of my bridesmaids received the complete WRONG dress. Though the color was right, the style number did not match the one that she recorded on the form we filled out at the Demetrios salon. The dress she received, though it was from the same designer, was from a completely different collection. Though this was devastating to me, we had no choice but get the dress altered so she had something to wear down the aisle. After speaking with Demetrios salon after the wedding and informing them of the mistake in the style number they again took no blame and refused to make any compensation. All I can say is unless you want more added stress while planning your wedding DO NOT USE Demetrios. read more

Not customer friendly. All their dresses are not hand made. They are manufactured and distributed from China and/or Jordan. Please avoid this place this! read more

I was with a group of bridemaids and we tried on a few dresses at this location. Our experience was fine when we were there but the woman took our measurements and then recommended what size dress we should order. She recommended that we all order 1-3 sizes up from our normal size. We all figured that it was because the dress ran small. Well guess what, it DID NOT. We all ended up with these Massive dresses that did not fit us at all. If we had just ordered our normal dress sizes then we would have been fine. We were all forced to spend More Money on a tailor to get it to fit correctly. I'm not sure if their ulterior motive is to hope that you get the dress tailored with them, otherwise I am at a total loss to understand why they'd recommended ordering dresses that were not going to fit! I thought it was really rude of them to recommend that someone who normally wears a size 12 should order a size 16. They told me to order a size 10 and I am usually a size 6 or 8. I would have been perfect in the size 8 dress. I just hate that we already spent $200 on the dress and then had to spend at least $100 more on tailoring! Also, do not let them talk you into paying for extra length either, because they were super long and required hemming as it was! This was for a long Bill Levkoff dress so make sure you don't order a larger size than you normally would if you are ordering from this designer! read more

Macy Bridal shop was wonderful!! They were so sweet and very helpful!! My first day at the bridal department I was not sure what dress to get!! I was so excited!! With there expertise I found the most beautiful dress!! They have a wonderful seam stress who fix my dress so beautifully!! I highly recommend Macy Bridal salon!! read more

So far, I have a had a great experience at this bridal salon! The women who work here are so nice and so helpful. They made dress shopping so much fun for me. Other bridal salons were pushy and rude, but my experience here was nothing but wonderful. I would definitely recommend checking this place out. I found my dream dress here AND it was in my budget! So happy that my friend told me about this place so I can tell others. read more

I had a great experience here trying on bridal gowns! Minnie was great and so was Marie. I loved how laid back they were, but at the same time, very helpful. I had called other places where they seemed very pushy but I loved the atmosphere at Macy's Bridal Salon. Wasn't too busy while I was there so I tried on dresses for about 2 hours and I never felt rushed or pushed into making a decision. Ended up buying a dress there the next day! read more

the first time i went there the sales associate minnie was really helpful. she told me to go back for a trunk sale to buy the dress i choose. when i showed up for the sale they were all like, "did you make an appointment?" no one ever said i needed to make an appointment. i was purchasing one bridesmaids dress. i decided the color of the dress i picked out was not right and wanted to look some more and no one was able to help me. they said "can we just give you a room and you can grab what you want off the racks." so we did. i find a dress i like. its more than the dress i went in for but there was a sale so i thought i should go ahead and get it. i then wait over an hour for someone to measure and ring me up. WTF. when i finally am measured they tell me i need a bigger size than i think i need. i say whatever cause i'm so sick of being in that damn store. then they ring me up and casually say that it'll be an extra $20 for being over a size 16. WTF? I begin to cry. I have never had that experience and i think it's wrong to punish a fat person for being fat. By the way the average American woman's size is a 14. the sales associate at the register doesn't even acknowledge me crying and asks me to sign the contract. i just can't believe the amount of money i dropped in that store and to be treated that way. get your act together Demetrios! Have more people working when you're having a sale. And don't charge a fat person fee. that's just mean. read more

If there was a way to give zero stars I would. My daughter and I came into this bridal store this past Saturday and had the worst customer service experience that either of us can ever remember. From the moment we arrived we were virtually ignored and treated like we were more a problem than an opportunity for a sale. We told them we were there to look for a wedding gown. The manager asked whether my daughter was getting married. Why else would we be there. When we gave the date of the wedding which was four months away we were told that we were so late and then treated like we shouldn't even be there. We did not just begin looking for a wedding gown. Have been looking for months and were really at the tail end of the search. The other associate then started talking as if she didn't want to go look to see what was available, if anything. She then goes back and brings forth three very similar looking dresses--none of which are the styles that my daughter asked for. Our budget was 2500 so we were not looking for the cheapest dress. The associates were inattentive and just plain rude and unwelcoming. We complained to Macy's management, but they can't do much because this is a separately owned store. Long story short we went to Jans and Kays, two smaller stores in Jersey. The customer service at both these places was awesome. We found a mother of the bride dress at Jans and a wedding dress at Kays and more importantly we found out that some folks know how to give customer service while other folks are clueless. read more

I really wish I could give this place no stars. To keep the review short and sweet, let's just say we would have been better off not even coming here. When we walked in we were all stared at, not greeted or asked if we needed help. It took quite a while to get situated and receive some help considering there was about 1 other customer in the store. The first and only dress was very pretty but not quite right. Discussing the dress with the bride in front of the consultant I guess I highly offended her by stating that the silver glitter fabric on the dress "cheapened" it and without that it would be very beautiful... WELL it was as if I called her child cheap because I've never seen someone get so uptight in my life. I guess it hurt her so bad, she obnoxiously went over to the other consultant that worked there, telling her about my comment and glared at me the whole time... talk about uncomfortable!! The two women were demeaning and rude. The bride was so happy and relieved when we left the store. Oh and besides that the dresses were very expensive for the quality and for how out of date they were. read more

After having a pretty cold/hands-off experience shopping for bridesmaid dresses in a local boutique, we happened to stop by the Cherry Hill Mall to think through our choices. We realized that the Macy's there had a bridal salon that carried the designer we liked (Bill Levkoff) and decided to pop in just to see if they would let us look at the options. Despite the fact that it was a Saturday at around 3 pm, the ladies welcomed us in (without an appointment) and instantly started looking for the designs we were all stuck on. When we went to the back of the showroom, they wound up having a TON of dresses to choose from (WAY more than the previous boutique). The ladies started a fitting room and fitted us into all of our options. I have never had salespeople be so accommodating and kind! Once we had each decided on a dress, they even told us about an upcoming trunk sale that would give us each 15% off our purchases! These women (in particular Marie) were amazing! I would recommend this shop to anyone, and I can't wait to go there for my wedding dress! read more