If I could give them 0 stars I would. Every time I would go into customer service for a pick up or had to exchange an item myself while waiting in line I would always see this trans employee having an argument with a customer while doing a transaction . Well today I went in and had to return a puffer jacket which I had bought a week ago and it ripped the employee was really rude and gave attitude infront of everyone and was continuing to be disrespectful . I told them clear that they always have problems with customers . I don't think that person deserves to be in a customer service area . It should be fired . read more

Had the absolute rudest and worst treatment today by an older gentleman associate at this location. Would not let me return an item, even though I had the gift receipt. Went to another Macy's, and had no problem returning the item! I don't know if he just didn't want to deal with a return or what. read more

This Macy's is the worst store you could possibly visit if you're looking for service or options to buy. Not only do they waste your time by not being available due to being short staffed, but they don't proactively look up sizes to quickly help anyone along. If going to this location prepare to be disappointed. I hope this Macys closes. read more

I don't know what happened here. Other stores I walked by looked ok. Went in w my mom to look for jeans. Awful experience. Finally after finding petites we had to find dressing room asked 2 people they didn't know they were new. I went in with her because it was a minefield of clothes on the floor, unorganized racks other rando surfaces covered with clothes. I was afraid she'd fall, so not only trech it was total ridiculous fire hazard. Glad that didn't happen. Just save your minutes, don't do it. Other Macys aren't great either but if you have to do Macys go to a different one. read more

Macy's - Nope - Department Stores Near Me - Glendale, California

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I hate to give bad reviews but with our recent visit (and some of these recent reviews) I really hope the company looks into how to improve this location. The store is a chaotic mess...clothes all over the floor I almost tripped a few times on clothing, dressing room return racks are overflowing and none of the employees seem to want to help or enjoy being there. Was a shame to see how downhill it's gotten. Come on Macy's encourage your employees and get some morale going... read more

Macy's - Clothes on the floor at almost every rack. - Department Stores Near Me - Glendale, California

I love their cologne selwction. MY fragrance destination... Their ads don't lie! Best place for birthday, holiday, anniversary, or simply for personal shopping. read more

I went there for a Cologne for my boyfriend. Honestly the customer service is not too good. It's actually poor service. After going around circles trying to figure out what to her not one of the representatives that were standing there ask if we needed help they were just taking having their conversation. The sales representatives need to do a better job when it comes down to customer service. If they will do a better job in customer service they will have more sales but instead they just talk talk they don't help out. I didn't buy anything I will be going to a different location. It's a very and big place very clean and organize. They have a lot of good stuff. Honestly I won't be coming back to this location. I don't recommend this place at all. They are not helpful. read more

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Will in the fragrance department was great in helping me pick a signature fragrance. He was so patient with me. I appreciated how he took his time explaining the different notes to me like a professional while the other ladies were just trying to talk over him to me in Armenian. They wanted me to shop from them by speaking my language but Will took his time explaining fragrance to me which is what I was there for. The utmost professionalism and charisma. Thanks will read more

What has happened to this once glamorous shooing experience. I think the staff need more support with their visual department. read more

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Customer service is horrible asked for help for a heavy item apparently they can't carry it to your car, then She said we can deliver it i specifically told her i need it same day because its my moms birthday she said for sure for sure then she was rude didn't have a piece of paper for me to write down address complaints about her job how she is old can't do much then quit. Worst part we got the gift 7 days later i even called asked for refund they refused gave me attitude the Macy's customer service bottom line i will never go back! worst store ever!!! read more

This store was a mess. It was impossible to find an open register to pay. I finally thought I found one, and the cashier rudely said "I'm leaving now. You have to find someone else or wait until someone else comes". She didn't say where to go or how long the wait would be. Also, no fitting rooms?! Still?! That's ridiculous. I refuse to spend the amount of money that I could at this place and not even be able to try things on. I don't care if I can return it or not- I don't have that kind of time nor do I live next door. This is far from the standards I used to expect from this store. read more

Called to simply ask if a perfume was in stock for my sick uncle and they left me on hold for 25 minutes and the employee was laughing and talking to her for coworkers. Then a nice gentleman answered the phone and helped me. Shout out to him! read more

I can only comment on the baby dept. because thats all we shopped. but that place looks like there has been a recent baby clothing apocalypse. literally clothes on the floor and in piles with seemingly no organizational system in place. me and my baby got stuck in a pretty farty smelling elevator going up there too. but we found some pretty great deals on some carter's swimsuits and tank tops for summer. read more

No COVID-19 protocols in this store, starting with staff wearing masks under their noses. Several clients didn't even wore one. On top of it, the floor is a hot mess! Shame on you Macy's! read more

It always happens in the shoes departament. The flor staff are rude with customers when its time to ask for help getting a simple pair of shoes. They basically ignore you when asking for help and if They get approached They will straight tell you They are so busy so to wait until tlyour turn comes. And They yurn Thierry back on you as if They are doing us a favor. read more

Today i purchase a gift for my friend at Men's Dept, last time i made a purchase but i forgot to bring my card, this saleslady , her name us Shaky is so attentive and willing to help me, so she put aside my purchase so i dan come bk later, i didn't come bk that day, now, i made a purchase today, and i remember her, you always remember the people who has a good attitude towards work, and i also met John , the manager that's very happy to know that their doing well at serving the customer read more

I recently went to Macy's at the Glendale Galleria and was very disappointed and disgusted at the mess the floors were. They have way to much old stock, racks are overflowing with clothing on the floors and on top of racks not organized at all and not attractive. The store is loosing it's value of what it stands for. Walking the floors made me dizzy and gave up. They should call it Macys outlet. Just a thought.......perhaps the better named brands should pull out of this store it's a shame to have their clothes at this particular Macy's. Or new management PLEASE!!!!! read more

This is a pretty decent store, although I was disappointed in the housewares and home decor department, many many items did not have price tags on them. Everything from Crystal bowls to serving pieces and table utensils to a foot massager, I just noticed that a lot of merchandise does not have price tags on them, and it's not labeled on shelves, so you have no idea what stuff costs. Super confusing. I probably would've bought some stuff but it was just too much effort to keep running back-and-forth to the price checker machine. There were some interesting pieces on the clearance tables but again most of it was not labeled clearly, some of it was but the pieces that I was interested in did not have price stickers. Makes it look so disorganized. If they would improve on this, the housewares and home decor section would be really fun. I didn't see a big and tall mens section, so no clothes for me. It was fun to look through the Toys "R" Us section that is fairly new on the housewares floor. read more

Macy's - The Toys "R" Us toy section - Department Stores Near Me - Glendale, California

This is the Absolutely WORST Macy's EVER!!!! No such thing as customer service here. No one available to ask for help. We asked a cashier at bedding department at the register "Excuse me, where's the elevator?" She acted like she didn't hear a thing.....yes she was adding stuff to register but she could've acknowledged by saying "I'll be right with you " but instead she Rudely COMPLETELY IGNORED our presence! Then.....I asked 2 women if they had a bigger size of a blouse and one of them said, I can't help you because I haven't clocked in yet, and the one that WAS working completely ignored me. This place is HORRIBLE! read more

I had a terrible experience today. I went to store to look for items I found this cute blazer on clearance that was for $25. When I went to pay, I was told that was not the amount. I told her the tag said $25 and that they should honor the price. The cashier would not honor it. I asked to speak to Manager and she had the audacity to not come. I asked the cashier for the manager's full name and she declined. The manager said over phone that she does not need to give full name. I only know her first name which is Ozela. You would think Macy had better customer service. No wonder they are closing stores. Macy store, please do better. read more

Score negative 1, cause every time I tried to use any coupon & even on my birthday always cashier telling me no not these items or not that . To the point that you have to really know what to get someone from Macy to tell you. But sorry to say never gotten that lucky. Always leaving Macy not using any of there coupons. They should mark there produce these you can used your coupons to help the customer or consumers. Waste of time shopping at Macy or if I really like it can't used coupons just purchase it without it. At least Kohl's when they send there coupons. Regular or clearance you can used anything in the store. That's really an excellent store who caters to there customers/ consumers. Kohls never disappointed. Not like Macy with there coupons. Waste of time & effort trying to used . Well if your going to use there coupons make sure you have alit of hours to hunt what will work with there coupons offer. BUYER Beware!!!!( read more

Macy's - Birthday coupon, $15 off & 25% off - Department Stores Near Me - Glendale, California

No cashier U gonna wait more than 20 minutes to buy something They're ridicules No one to talk read more

It seem like no one wants to work these days. Everyone here is such a lazy ass and doesn't want to recover. Almost all the clothes are on the floor, over the racks, or misplaced. There is also so much hanger on the floor which is a tripping hazard. Stay safe everyone read more

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This macys is trashed. You can't find anything under the pipes of thrown around clothes, horrible size stocking, and worst of all - it took 1 hour to check out because my girlfriend and I waited in line in the shoe department for 20 minutes only to be told at the end that they can't ring up clothes there. Here's the problem - the store is so trashed it hard to tell which section is which. Instead of even telling us where to ring up. We then went to another line and waited another 20 with only 4 people in front, we finally get to the other one and the girl ends her shift. I would much rather shop in person, but this store is exactly why people are shopping online. Plenty of better Macy's in the LA area than this. read more

Is the manager brain dead? I was here around noon on a weekday and of course it wasn't that busy. They were having a sale on women's designer jeans in the Impulse Dept., so I picked out a few and proceeded to go to the dressing room near the I.N.C. Dept.. OMG! I have never seen so much crap in my entire life. It looks like the staff hasn't returned merchandise to the racks for at least a month. I am not exaggerating at all. Look at my photo. In any event, I proceeded to go to one of the run down dressing rooms with little or no ventilation to try on some jeans. I was out of there in about two seconds because it was stifling in there. Unfortunately, I had to add to the racks that were overflowing from way too much stuff to go back to their original location. MANAGEMENT: Are you on vacation? What is going on? I would hate to see this dressing room area on the weekend. Get it together people! read more

Macy's - Nice sale on women's designer jeans 25% off in Impulse Dept. - Department Stores Near Me - Glendale, California

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Very nice lady Gohar from make up department give me great service. She give me consultation about products. Thank you!

Today I bought some things from the men's department. However, the sales person left the security device on one of the items so that when I went to different stores, the alarm would keep sounding on me. I ended up going back to the men's department to the same woman who rang me up. I asked her if she could take off the security device and she said she didn't want to and that I should just keep it on. Are you serious? How do you even work in a department store and say ridiculous things like that. She wasn't even joking, she was completely serious. I told her that I needed her to remove the security device because I was still shopping and didn't want the alarm to go off again and she looked at me like I was inconveniencing her. Unbelievable. She finally removed the sticker tag and I left. There needs to be a secret shopper or something here. The customer service I received from that woman was horrible. read more

Staff was okay when purchasing a Boss jacket. The paying process took a while on main floor and had to go upstairs to process the transaction. Could work on more efficiency at the checkouts. read more

This is not only the worst Macy's, this Has to be the worst store I've ever tried to call in my life. There is no way to actually reach a human being. There is multiple Automated prompts and then when you try to get transferred to a department, nobody picks up. I tried for over an hour just to see if there's a furniture department in the store as listed. There was no way to find out and I can't believe that we denigrated so far as a society to allow a store to not be able to be reachable from a human to human contact point for over an hour. Poor Service. I'll never do business with Max again. It's not worth your time or effort to save a few dollars. You're better off going somewhere else that actually gives a F about their customers and isn't so uninspired of a corporation. read more

Very disappointed in the poor customer service here. Waited over 20 minutes with a store full of customer service representatives who looked in my direction but never approached to provide service. Ready to check out and need my other shoe and still the same thing. Had to ask for help to buy them. Wow! Staff simply standing near me and talking but NEVER helping! read more

Macy's - Staff standing - Department Stores Near Me - Glendale, California

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I came to Macy's to purchase a very expensive cologne. As soon as I walked in the door I decided to ask for help from the first salesperson I encountered. I called out to her THREE TIMES . She seemed to ignore me so I called out lauder ... She looked at me but did not walk towards me ... I had to wave her over to get her attention . Then I asked her politely towards the men's cologne ... She just pointed and walked away . I stated to her that she could be more friendlier as I was ready to make a purchase over $200.00 . She shrugged and said I didn't have to call out so loud . I told her that the only reason I called out loud was that I called out three times prior . She was only 15 feet away . Macy's ! Is this how you do business ? So I took my business to Bloomingdales instead ... They treated me with such respect that I spent $600.00 there . SHAME ON MACY'S !!!!!! read more

Rita was so helpful to me and my wife. Customer service is above and beyond. Thanks RITA. You're the best. read more

I've been to better Macy's locations and only frequently visit this one because of its convenience in being in the Glendale Galleria. The service is generally great and efficient in the shoe department or beauty section where I normally visit (outside of prime time holiday seasons). The only thing I wish would change about this store would be the disorganized clothing sections, the outdated brands and styles that are sold, the cluttered shoe displays, and dirty bathrooms. PARKING Available for free in the private lot read more

Macy's Glendale always has a sale. This location always seems cluttered, but it does get packed. I asked about the next One-Day Sale, and received a discount. I bought house slippers. Nothing fancy just necessary. Great sales. Great prices. Helpful staff. Exceptional customer service. read more

Macy's - Latest - Department Stores Near Me - Glendale, California

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Wow. I loved Macy's. But the store in the Glendale Galleria was a hot mess today. I realize it's the holidays and there are several shoppers rummaging through retail but it felt like a war zone. The worst part? The women's restroom. OMG! Disgusting!! There is NO WAY it's even being cleaned daily! Especially during a pandemic- I was appalled. So sad to see how this once lovely store has just been abandoned to the masses. read more

Not the worst place to get some clothes and what not. Items are a little more expensive but you can find many different brands and qualities here. I usually only get button up shirts, shoes and sometimes watches from this location. I know my mom visits here a lot lol. The staff here are very nice and helpful. read more

Unfortunately the worst customer service of ANY department store. Only worth it to shop sale on very specific things... and they're almost always on sale... read more

Attempted to buy a pair of heels when the employee refused to ring me up as she stands behind the cash register doing nothing! I was told that only the person who helped me get the shoe size would be able to ring me up. As a customer, it is not my job to go look for the staff who helped me nor wait around until the staff member is done helping other customers as the other stands around not doing anything. This commission game has to stop! I dropped the shoes and didn't buy it. I will be taking my business elsewhere where I am valued. Zero star if I could. No wonder I do most of my shopping online nowadays. read more

This was the second Macy's I was checking for a specific jacket (I was referred by people at the Burbank location) and couldn't find the specific size anywhere. Knarik at the register was about to leave for the day (she was assisting in the men's department though she works elsewhere) and went out of her way to find the product for me in a stock room on the third floor. I am so appreciative of her help and the amazing customer service! Thank you x100! read more

I've been a long time loyal macys client. This location however is just a mess there's clothes all over the floor, there is no joy in shopping at this location. You can't find anything it's just a mess. I would expect this at a Walmart not Macy's read more