This Macy's is an anchor store for the Hilldale Shopping Center and for the most part, is your standard Macy's location. We have popped in a few times when dining nearby and the experience with service, or lack thereof unfortunately, is fairly consistent. We spent close to 10 minutes wandering around and not once were we greeted or acknowledged, and we actually needed help. Finding someone was a bit tough too. The store is always well stocked, clean and in good condition. No issues there. Pricing is standard for a Macy's. Not a lot of discounts or sales on the major brands. Overall, it's a Macy's. There for when the need arises. This location is a solid 2.5 for me. read more

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I love this store they always have great deals beter then running to Milwaukee or schaumburg I'll! And great food all around)

We've been stopping in at this Macy's for the last few years whenever we grab lunch across the street. The store condition has declined so much this past year and I'm not sure we will return. For their high prices, the store is in considerable disarray. We chiefly go to look at shoes, and it has been consistently an absolute mess in the shoe section, with high price tags for cheap merchandise that is scattered and strewn about. You have to step over open boxes, sizes are not in the correct place, and I've never seen an employee in the shoe section. This past week, we went to look at dresses and there was no signage and very limited availability of any formal dresses for plus size women -- and this is Wisconsin... We went to the "Last Chance" upstairs clearance section and it was worse than the shoe section. Tripping hazards on the floor, items strewn about and disorganized, shelves looked like they'd been looted. This seems to be a store wide problem and we just left without buying anything. read more

I've been shopping at Macys since I was a kid in NYC. It hasn't changed that much. I used to blame the messiness to being over merchandised. Can't really do that now , as you can tell they have a lot less. It's just poorly run and understaffed. The store I get was post holiday but they still have people coming in. Some areas were pretty out of shape. That being said I found a pair of pants. Went to the counter and gave a big beautiful "hello" to the young person behind the counter and they looked at me like I was fucking stupid. So I pause and take a breath and say "this is the point where you say "hello" back". I get that it's hard to find good help , I swear I do, but common manners should be a basic in retail. You can forgive a lot of bullshit if at least they start with "hello" or "did you find what you needed". That would be what I would instill in that team . Elevate the customer. I didn't buy the pants. I should be shopping local anyway. read more

New manager. Thrift stores are more organized, clean and staffed appropriately than Madison Macy's. Looks like a flea market read more

My brother and his fiancé stopped by to shop couches and we're ready to buy on the spot. However JUDY one of the store associates rudely and unprofessionally approached us interrupting our conversation seemingly due to the fact that we were sitting on the couch. There are NO signs prohibiting sitting on furniture. Overall our interaction with JUDY left us feeling singled out and harassed. She was very passive aggressive and rude. We will be sure to never shop here again. read more

Located right in the heart of Hildale. Macy's is a huge store with 3 floors. I always like looking around their lower level at the home and decor section. They typically have some pretty good sales. Sometimes I do think their sale signage can be confusing and a little sneaky. Overall I've had good experiences here. The store is clean, organized and well kept. Most recently I was here for a return. I had made a purchase online and was returning in-store. It was easy and simple. read more

We have been here a few times now and really like the location of this Macy's. It has a lot of other nice stores around it and to have a department store there too is great. We have never had any bad experiences when here, but nothing that stands out as great either. The lines can get long sometimes and not enough workers to help that you have to wait. They have so many great options for clothes, shoes, make up, etc. Would continue to come back here when in the area! read more

So disappointed in management. An item I purchased got left out of my bag. I called back and the dept said they had it. I requested it be sent to me since I live out of state. They said yes but they would have to talk to management and a manager would call me. A week later and 4 more calls to Macys by me and I've not yet gotten a call back or been able to get through to the dept again. I was trying for over 30 mins to get through!! Absolutely ridiculous. They took my money. Have my product. And I have nothing. Not even a return call as promised read more

Only Macys in the area that still have Good Girl Perfume gift sets available! Such a great gift and a great deal! read more

Macy's - Good Girl by Carolina Herrera gift set still available for purchase at Madison location! - Department Stores Near Me - Madison, Wisconsin

I had to deduct a star for the LOW A/C that blows in this place. I thought I was simply shopping hard and sweating easily. But I happen to log o to check in on Yelp & then took the time to read the other reviews and saw everyone is complaining about the lack of air. Look! I know I can shop and I get focused so to secure a deal - I can get competitive like a heat seeking missile - now you can see why I thought it was just me. On this past trip... I sweated my curls out and we were there for at least 2 hours. I expect women shoes to be all over and a mess - especially when you get to 70% off. I would love to say 4.5 and I look forward to Macy's dialing up the AC but at least they've been offering email receipts for a good minute. read more

If I could give zero stars I would. I ordered a pair of pants back in November of last year. I never received them. I have made multiple phone calls to the credit department and order department with zero resolution. Worst customer service ever read more

Hilldale Macys does not staff the lower level where bedding and houseware is located. Signs direct customers to go to the main floor for help. But the main floor staff are handling check out and not able to go downstairs to help, even if they knew anything about those items. So it is disappointing. Similarly my elderly mother could get no staff assistance in women's clothing. Why bother to go there when it has become essentially unstaffed ecept for check out counters near the main floor doors? It isn't Amazon killing retail bricks and mortar. It is the retail stores with no customer service doing themselves in by. read more

Cannot bother to pick up a phone. Very rude employees! Cannot get anyone to answer curbside call. Then given attitude when asked to speak to manager when I went in! read more

Beyond sad at the disarray of clothing. Could not find sizes, dressing rooms full of racks of clothing to restock. So sad! I'm sure they probably had what I needed but no one around to help. Lots of staff in cosmetics nearly non existent staff everywhere else. Had someone been willing to ring me, you would have sold an expensive sweater today; and multiple dresses. That alone made we walk out. I saw the same in shoes. Sad. I want brick & mortar to stay!! Please reassess read more

I dont shop at department stores often, but when I do, Macy's has the best selection, especially of fashionable menswear. Whatever I cant find in stores I can find online, and if necessary, return in store. They are more expensive than some of the other stores, but there are a lot of sales, coupon codes, etc. At my most recent visit, there were long lines, and Ryan was patient and pleasant with every customer, no matter how complicated. I appreciate good customer service. This particular location was originally a Marshall Field's. I miss the big mall atrium with the Christmas decorations, but it is otherwise very similar. read more

This store is a mess! And the staff is oblivious to everything. Should have been a 2 minute shopping experience since I knew exactly what I was looking for. Men's Levi's 502 32/30. There are 5 or 6 large tables for jeans in the men's dept. I found the table I needed. It was piled high with half folded jeans just like the other four tables near by. I spent a couple minutes digging for the jeans I needed. Didn't find them. So I ended up spending about 35 minutes sorting and folding jeans before I actually found the size I needed. The staff casually wandered around to hang up shirts on racks and stood around talking to each other behind the counter. Nobody asked me if I needed help. I left this table half organized with folded and stacked jeans. Also, the guy at the checkout tried to charge me full price. Then said he could sell me a second pair at half price. I had to show him the sale price online to get the real price because he didn't have the information needed. read more

Macy's - What I saw when I walked in. Notice the table next to it looks like a mess too. - Department Stores Near Me - Madison, Wisconsin

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Macy's at Hilldale has changed, it is organizationally challenged. The shelves and racks are jumbled piles of unorganized clothing. Rummaging around takes a while so be prepared to spend a while sigting and sorting to find something. I was unable to find men's white crewneck t shirts for myself and left to shop elsewhere. read more

Macy's - Department Stores Near Me - Madison, Wisconsin

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Very disappointed that Macy's at Hilldale does not carry modern nor career plus size clothes. I asked the clerk where working women purchased career clothes she haughtily replied "online". Apparently she nor Macy's cares if I spend my money at their store. I left informing my friends I was boycotting Macy's. To my delight, I discovered Boston Store. Not only do they carry a wide variety including career/modern --- it is on the first floor by cosmetics! They didn't shun plus size to the rear corner on the 2nd floor! I told the clerk that Macy's didn't carry plus size modern/career clothes. She replied the demand was so high at Boston Store they had to expand their selection. I can't wait to watch Macy's brick and mortar fail. See ya! P.S. On their website there isn't a place to send general inquiries. So, I had to send feedback through "order issues". Obviously, they know they're failing and don't want to hear about it. Again... see ya!!! read more

Chat Start Time 2022-10-26T19:25:39 Chat Duration 31 minute(s) 1 second(s) Chat Subject DO DRIVERS NOT READ DELIVERY LABELS? CLEARLY STATED TO DELIVER TO "REAR DOOR" WHICH IS MY FRONT DOOR EVEN HAS A MAILBOX AND ITS OWN DRIVEWAY - WHY MAKE DISABLED PERSON HUNT FOR PACKAGE DELIVERED TO WRONG LOCATION?! NOT HAPPY! 2022-10-26T19:25:41 Chat Service Thank you for chatting with us. Our hours are 9:00AM -- 12:00AM ET (Holiday exceptions may apply). If you are chatting with us within these hours, we will be with you shortly. 2022-10-26T19:25:43 Chat Service A Macy's Colleague will be available to help you in about 1 minute(s) 2022-10-26T19:26:14 Karen worse yet, you left out the bonus item of the throw that was supposed to be included, again NOT HAPPY! 2022-10-26T19:26:32 Angela S Welcome to Macy's Live Chat Service, My name is Angela, I have successfully read your feedback, I'll make sure this interaction goes smooth and effortless for you today! 2022-10-26T19:26:47 Karen sure... 2022-10-26T19:28:11 Angela S How may I help you today 2022-10-26T19:29:57 Karen do not think you can - was trying to respond to the delivery - Package was clearly marked deliver to "REAR DOOR" which is IS my FRONT DOOR - even has a mailbox and its own driveway - and bonus item of the throw was not included - am disabled and should have to hunt package that was not properly delivered - very upset by the missing item and improper delivery... 2022-10-26T19:30:33 Karen *and should NOT... 2022-10-26T19:31:36 Angela S I do apologize for all the inconveniences this may caused to you. May I please have the order number and your full name and address ? 2022-10-26T19:32:04 Karen hold on have to get that email - 2022-10-26T19:32:17 Karen Order #: Order date: 10/19/2022 2022-10-26T19:32:47 Karen Name is: *** 2022-10-26T19:33:17 Karen Shipping address: ***-**-**** 2022-10-26T19:34:10 Angela S I'll be more than happy to help with this! 2022-10-26T19:34:17 Karen ok... 2022-10-26T19:34:21 Karen how? 2022-10-26T19:34:56 Karen gonna send the bonus throw I was supposed to get? 2022-10-26T19:35:05 Karen and to the right address? rear door? 2022-10-26T19:35:49 Angela S Mytex Happy Holiday 8-Pc Comforter Sets, Created For Macy's is the item tha you missing 2022-10-26T19:36:12 Karen missing the bonus throw that was supposed to be included - 2022-10-26T19:38:40 Karen "Bonus $14.99 Throw" 2022-10-26T19:39:03 Karen Bonus $14.99 Throw $14.99 Clean Spaces Quilted Throw with select purchase! A $60 value. One bonus per order while supplies last. Offer ends Monday October 31st, 2022. 2022-10-26T19:40:37 Karen if the ad is not honored - then I have no intention of ever doing business with Macy's again - FALSE ADVERTISING! 2022-10-26T19:41:24 Karen On the other hand, if things are made right, I would order again in the future - your call! 2022-10-26T19:41:34 Angela S unfortunately when you place the order the bonus was not includet that is reason which you did not recieve the bonus 2022-10-26T19:41:46 Karen explain that please... 2022-10-26T19:42:08 Karen do not understand - there is NOTHING in the advertisement that stated I had to add the item... 2022-10-26T19:42:31 Karen clearly you are not going to make this right - 2022-10-26T19:42:39 Karen and not help either... 2022-10-26T19:43:03 Karen NEVER AGAIN - WILL NEVER DO BUSINESS WITH MACY'S AGAIN! 2022-10-26T19:43:29 Karen would not have ordered if I did not think I was going to receive what was advertised! 2022-10-26T19:44:44 Karen Amazon does what is right, Walmart does what is right and a host of other retailers - and today I learn MACY' 2022-10-26T19:45:09 Karen *MACY'S does not care about their customers, has false advertising and DOES NOT MAKE THINGS RIGHT FOR THEIR CUSTOMERS! 2022-10-26T19:45:33 Angela S I apologize for the problem as i can see you did not add the bonus when you place the order 2022-10-26T19:45:38 Karen so can no longer be a customer as it stands! 2022-10-26T19:45:51 Karen THERE WAS NO WHERE THAT SAID I HAD TO ADD THE ITEM - SHOW ME! 2022-10-26T19:46:44 Karen is this a dirty trick you pull on your customers? 2022-10-26T19:47:21 Angela S I definitely understand and completely apologize for this but this all informacion that I can see here 2022-10-26T19:47:42 Karen YOU DO NOT CARE ABOUT CUSTOMERS SO I NO LONGER WANT TO BE A CUSTOMER! 2022-10-26T19:48:08 Karen MAKE IT RIGHT OR LOSE FUTURE BUSINESS! 2022-10-26T19:48:34 Karen show me where this was supposed to be added! 2022-10-26T19:48:57 Karen "informaTion" 2022-10-26T19:49:34 Angela S I definitely understand and completely apologize for this but this all informacion that I can see here you need to add the bonus when you place the oder 2022-10-26T19:49:45 Angela S Beside this Is a there nything else that I can help you with ? 2022-10-26T19:50:01 Karen SCREW YOUR COMPANY - NEVER AGAIN! WILL NEVER PURCHASE AGAIN! read more

With the ongoing construction of turning the old indoor mall into an al fresco shopping destination, it may feel weird to walk through the front entrance to see only Macy's and Ula Eyewear remaining in the old walk way where Santa's village used to be on display. The store itself is fine, dated as no changes has been made since the first time I stepped foot in here when my mother took me in middle school. Restrooms give it a hauntingly old feel, like a scene from the Ring or something. The only thing they have going for them in the physical store is the MAC counter. Every other cosmetic or fragrance feels like it is available at Sephora now. read more

The store is run down and the carpet looks filthy. The store exudes a feeling of sadness from neglect. The layout is unattractive, the dressing rooms are deeply worn. Service is mediocre. I do not blame the employees. Macy recently closed many stores nationwide. I was shocked Madison wasn't included. Let's hope headquarters steps up and improves the look, feel and quality of our local branch. read more

I swear I only find myself in Macy's if it's wedding-related. Usually to buy a gift for someone off their registry, and occasionally when pals are looking for dresses to wear to a wedding. For me, their prices are a little too rich for my blood, at least in the fancy dress department. Another thing that doesn't really motivate me to go on my own is that it's difficult to find help when you need it. Even if you luck out and happen upon an employee I've had interactions like my most recent: *comes in to pick up an online order, directions say to go to men's sportswear, go to what looks like men's sportswear, see employee standing in the racks* S: Hi, I need to pick up an online order. E: Where is it? S: The confirmation said men's sportswear. E: That's where you are now. S: Okay. Can I pick up my order? E: *turns to a person putting on a tie that I thought was a customer* Can you go get an online order? S: *mentally slams head on imaginary desk* I will say that when I have purchased wedding gifts in store Macy's does do a good job of packaging it nicely in an attractive bag with tissue paper that you could use to deliver the gift if you were in a pinch or needed to save time if picking it up on your way to the wedding. Not that I ever did that in my youth. TL;DR - adequate for my wedding gift needs, not a place I would frequent on my own. read more

I say give Macy's in Hilldale a chance--the construction is completed, the store is clean and pretty well organized and the associates are largely polite and courteous. I recognize that there are some legit 1-star and 2-star reviews but those seem to be from a few years ago and my recent experiences are quite positive overall. read more

I miss you, Marshall Fields. You were the "fancy" department store with the upstairs dining room, had Santa Bears during the holidays, carried well-curated fashions for young and old and had the best -- the best -- shoe department. I weep for you. Macy's, I keep trying to pretend you're not any different, but I can't. You're middle-of-the-road with hints at class, you're Penney's with a red lipstick veneer, your store brand clothes are cheaply made and you called the jeans I searched high and low for an "impulse buy" while not honoring any coupons (like your other stores do). Since when are jeans an "impulse buy?" Macy's, please shape up. The discerning customers of Madison deserve more. read more

I've been to this store a few times, and yesterday's visit was nothing unusual. The clearance racks were in disarray, and there was a HUGE amount of clothing by the fitting room, waiting to be put away (normally I paw through it but the rack was too full to move anything around). I went to the ladies room and could not believe the smell in there. It was perfume, really strong, heavy perfume. I thought I was going crazy until I washed my hands and saw the perfume tester strips by the sink - there were a couple between all the sinks, which looked intentional to me. Then, in the fitting room, there was more of the same stuff floating in the air. It gave me a headache and basically chased me out of the store. read more

I'm not much for shopping. When it comes to the holidays I use my tactical thinking to get my shopping done. I came here on December 23, yes two days before Christmas! I had a jacket for my wife that had been ordered online. The jacket was a size too small. I went into the store at about 7pm. The place was a madhouse. The parking lot was filled with Priuses and the infamous co-exist stickers... The occasional early 90's Volvo claimed a spot here and there. I made it inside and couldn't find a jacket one size larger. So I asked if they had something was of like, kind, and quality. The cashier looked and looked. She found nothing. She advised that the warehouse doesn't carry the jacket anymore. To my luck a manager just happened to walk by and I asked her if she could help us. I was desperate to get my wife another jacket. So we look and we find a similar, not same jacket. That jacket rang up for $147. The original was $104. She matched the jacket price and I even received 10% off. Macy's. You may now have a committed customer. read more

I've been to Macy's countless times and have had mixed reviews, depending on the department I'm in and who helps me. This review is specifically for my experience last night while shopping for a suit for my wedding. My fiancee and I showed up around 8pm, about an hour from closing. She was determined that I leave with a suit since we're getting married in a couple of weeks. The selections were decent, but I was targeting a dark grey color, slim fit, but not too fitting. I finally found the suit I wanted, but naturally, the size of the pants I needed wasn't available. Heather walked by and offered her help and looked up that they have 2 of the pants in my size in stock. They weren't in the rack in front of us, so she took the time to look in the stock room. Brian measured me and actually made me realize the jacket I was wearing wasn't even the size I thought it was. Heather came back with bad news: she couldn't find the pants in the stock room. Brian disappeared and came back in a couple of minutes--he found the pants on the dock. Not yet processed into the system. Go figure! This saved us having to order it online and waiting 5-7 days for it to arrive. The lights were shutting off and we were getting kicked out, but Heather and Brian really helped us out last night. Easily the best customer service we received at Macy's. Thanks for taking the time to take care of us. read more

I wanted to give Macy's more stars. I wavered between 1 and 2 stars, but based on my last experience there, I can't give it anything but 1 star. I WANT to like Macy's, because it's convenient to be able to buy many different things in one place. I went there last fall with the primary intention of buying perfume for myself (just another bottle of Clinique Happy). First, however, I stopped in the men's department to buy my husband some dress shirts. A sales associate said hello to me, but then watched me riffle through shirts for greater than 20 minutes, as I was trying to find my husband's size, without offering to help. Next stop was handbag department to get a bag for an interview. This department actually did please. The girl working there was extremely helpful and attentive. Last stop was Clinique counter. One associate was doing a makeup application. The other was checking someone out. Waited awhile, just needed to get my bottle of Happy and go. Then the "other" went over and chatted with another person for awhile, telling me she'd be "right with me". Then went into their employee area to do something else. I seriously waited more than 10 minutes for someone to help me. Finally, the associate who had been doing the makeup saw me, asked if she could help me (as she's trying to check out the person she did makeup for), grabbed my perfume, and checked me out right after. Getting service was like pulling teeth. Maybe it is because I was wearing scrubs ( I am a physician) but I am a firm believer that all people should be treated equal. Especially at Macy's! read more

This Macy's apparently got the short end of the stick compared to other Macy's stores. I used to think that Macy's was more upscale until this Macy's replaced Marshall Fields (which was excellent) in Madison, WI. The highlight of Macy's is definitely their sales - you can get some pretty good deals if you go at the right time - and they offer many ways to get at the sales, such as offering the option of donating clothes. The make up counters are nice, but service is not always readily available. The juniors/young adult section is definitely lacking, and the formal dress section often has damaged dresses without discounts for their damage. read more

I almost never shop at Macy's for some of the very reasons other reviewers listed. I was given a gift card early this year and finally decided to stop in ... a decision I still regret. I was in the purse department, the in house Christmas music was overshadowed by the ear splitting rock music coming from the MAC cosmetics area. (I cannot imagine the noise on the opposite of the store.) It was annoying to the point, I went to another level of the store. While in the accessory department, I notice items haphazardly all over, no organization, you had to dig through piles to find anything. The women's department was not much better. I was disappointed in the quality and selection. If not for the gift card, I would not be shopping here, nor would I recommended it, especially for families. The tiny one person escalators would not be easy to maneuver if you had a squirming child. read more

They brand themselves as a high end designer store, but the store is very messy and not special.

This store is awful. Rude sales associates and oh what a mess! Clothing sizes not organized whatsoever. Terrible design picks I felt like I was shopping at JC Penny's with snobby customer service. Never again. read more

The sales guy was a great help in finding the dress slacks I wanted. While trying them on, I discovered a gum wrapper in the pocket, which led me to examine the pants more fully. The back of the knees was creased in a way that indicated wear (rather than hanging), so someone obviously bought the pants, wore them at Thanksgiving or the funeral, and then returned them. The sales guy was apologetic, but since I don't want used wool slacks (yuck), I left and bought a pair on-line at a large, national distributor for less money (you know, the one with the name that suggests rain forests). I added one star, here, for the sales guy. Otherwise, Madison Macy's rates one star. read more

I received a gift for Christmas that I needed to return and did not have a gift receipt. The item was from online which I didn't think would be a problem, yet I was told by the sales associate that they did not accept returns without receipts. After some research on my own online Macy's does in fact accept returns without receipt from online for a store credit,, which was what I wanted in the first place. From someone who has worked in retail 15 years, make sure your employees know store policies, especially return policies in January when gift returns are more common. Also, the baby dept. was a mess recovery wise and missing promotional signs. Not too impressed. read more

This specific Macy's falls short of what you would typically expect from a Macy's. The inventory is a bit limited and the place could use a remodel to spruce it up. The saving grace here for me has been Jessie at the wedding registry department. She has been amazing in helping my fiancé and I set up Our registry and maintain it to get the best deal we can for us and our wedding guests. read more

I was at Macy's today at Hilldale in Madison, went to check out on the second floor and there was one register open with a ton of people waiting. Seriously. They used to have some decent clothes, now the clothes are very untasteful. They have no fun close like they used to have. No gauze tops, nothing cute. I'm very disappointed in the clothes that they carry now. read more

I went in today to return a coat that didn't fit me right. The first worker that helped me was in the men's department. She said she couldn't return my coat because I took off the tags (I brought in the tags and receipt with me). Then I said it's fine I'll find someone who'll help me. I called customer service and waited around a hour to talk to a representative and asked her about the return policy. The representative said Macy's policy for return is as long as you have the receipt they'll accept any return even if there's not tags. I told her my return was denied because i took off the tags. She told me to try my return again and if they said that to me again just ask for a manager. She was helpful and kind! I went upstairs to the women's department and asked for a return on the coat and she started giving me attitude and said "we can't give you a return because the tags are off so how are we going to try to sell this coat again." I told her after the person downstairs wouldn't give me a return, I called customer service and they said I was eligible for a return. The lady then started accusing me if I even purchased this coat! I gave her the receipt before I even handed her the coat! She also said she needed to see more than just that so I went to my Macy's account online and showed her my confirmation! She started smelling the coat and said "we're never suppose to take any return without tags and we don't know what you have been doing with this coat. How can we sell this coat again? It's a loss for us." I asked for a manager because I couldn't listen to this sh*t any longer and after I asked for a manager she finally said "I guess I'll do this for you, but only just this one time because this isn't allowed." After giving my return she scoffed and shoved my receipt back to me! The fact that she wouldn't even call me a manager shows how bad the customer service is! Another fact, she returned the customer before me (white female) clothes without tags! I'm asian! Not trying to say she's racist, but she was white and returned the white customer before me clothes without tags. I had my tag for the coat and the receipt!! I didn't get a glance at her name tag because I was harassed the whole time and she kept smelling the coat every second but her associate id is 71115670! Never again will I shop at this Macy's nor will I be shopping online because of this harassment I faced today! If I purchased something online and had to return it, I'm best off not shopping here at all! My next stop complain to corporate! read more

Macy's - Department Stores Near Me - Madison, Wisconsin

This store's seemed so disorganized. No staff available to help. I returned a Levi's jeans that I bought and the associate and manager gave me hell for not having the tags of the item even though I have the receipt!!!! The return policy of Macys states that I can return an item as long as I have the receipt! They were able to look up the item on their system and make a tag with the barcode and return label but they still told me that they can only issue a refund for the lowest price of the item and NOT for the amount that I bought them for. I was really furious about this store and have not come back ever since. I dont recommend coming to this Macys. read more

I went in today to Macy's as a new mom to overhaul my makeup at the mac counter. Not only did the lady tell me that I needed an appointment (I was the only one in the area & generally in the makeup area) she rolled her eyes at what I was doing already for makeup and refused to guide me at all. She was incredibly rude so I packed up and drove to the Boston store at west town mall and spent more than I was planning because the girl who helped me elsewhere gave mac the reputation and went above & beyond. You would think when I told her I was going to buy a list of makeup, she would at least try to be nice to make a sale. Not worth the effort to drive to hilldale for this Macy's. read more