5 STAR service from Robert & Lilly in the home Department!!!!! Last minute birthday gift for a party tonight. They were extremely helpful. Thank you so much for your kindness and expertise. You are the best! read more

i gave the sales man 6 pairs of shoes for my sizes (I wear an 8,81/2, or 9). He brings me back one pair of shoes. a shoe selection means more to me than any other department in the store. Shame shame shame My husband was shocked and let's face it... all he wanted to do was get out of the shoe department at Macy's. read more

The employees here are so untrustworthy. Came today and parked my car at 7:45 only for none of the workers in the store or parking lot to tell us that the garage closes at 8. Now I'm stuck without a car until tomorrow morning and a $100 ticket. read more

Disclaimer: This post is about an online order. I attempted to purchase an Apple watch for my Wife on Black Friday. Macy's, however, had other ideas. Despite the fact that all of the information that I submitted was accurate, they cancelled the order because of a verification problem in their system. I then ordered the watch again, being assured that I would get the same price that I originally ordered it for. However, they DOUBLE CHARGED my credit card (which put me over my limit) and then cancelled both orders. Because my credit card was overdrawn, I had to find money to deposit and had to wait another day for the funds to post (my bank assured me that Macy's could have just cancelled the order, but because they tried to adjust the order I would have to wait 48-72 hours for the credit to reappear on my account). Then today I talk to someone who at first said that they could not offer me the price I originally paid. I spoke to their supervisor who could give me the price I originally paid but because the item was backordered it would not be able to get here until at least two days AFTER Christmas (when even two days before I was told the item could get here at the latest on the 20th). Overall I spent so much time on the phone that, had I just worked that three hours overtime instead of wasting my time talking to Macy's and my banks, I would have been able to purchase the item at full price at any time. Based on my experiences, Macy's verification system is horribly inefficient, the vast majority of their customer service people are tragically inept, and I believe more in Santa's ability to do basic business than I do Macy's. Do business with them at your own peril. read more

I love this place! The parking is great and they have a great selection.. Pro: Parking is perfect Con: Not enough employees to help in certain departments like shoes and cologne. But over all if you have the patience to wait and to be helped then this is the place to go. read more

I wandered in by accident (didn't know any food place was still left IN the mall). Ordered the minestrone soup & triple cheese sandwich (done panini style). It also comes with choice of chips or veggie. I went for the bad (see pic). I was too busy with the wifi (fitbit logging)....i ate most of the dinner before i remembered pic. And I forgot to ask if the menu changes, which means I'll be back. read more

Macy's - What's left ? - Department Stores Near Me - Sacramento, California

I was never a big Macy's shopper because most of these dept stores are in sketchy areas. However, I went to this Macy's and was highly impressed with their service. I shopped in numerous depts. and each salesperson was nice, accommodating and helpful! This changed my mind about Macys since now I know the Sacramento one has great service. This is the only macys I will shop at going forward. read more

Just happened to discover this cafe inside Macy's in Galleria IV!! It's so good. It's located on the 3rd level near the entrance to the Red parking garage. I've been 3 times and I always get the salad bar, all the veggies and toppings are fresh, the salad dressings are homemade (none of the bottle stuff) and it's $4.95 per half-pound. I can load up a delicious salad for less than $10!!! I've seen other folks order the paninis and wraps and they do look good, but right now I am going for the salad because it's that delicious! read more

Don't even get me started! Once events started happening downtown with kings games and concerts Macy's has been closing off their parking. We parked in there last night because signs (in 4 places) said open til 9. We came back an hour early and the metal gates were shut. All our kids and us stranded. No working number to call to get our car or car seats! A complete joke! Online states Macy's was not even closing early either. Had to go back this morning and get my car and pay a 15 dollar overnight fee and the guy working at the teller was extremely rude. read more

My son needed a suit to wear TONIGHT. Aaron in the men's Dept was great! He found us a nice one that fit our budget and he helped pick out a tie. read more

I am a Native Sac Town girl and Love Macys Downtown. I can't wait to shop there when it opens. Now that we can walk around.: I park in the garage below and the parking attendants are always cool with me and I ask them what time they close. So I know I wont get locked in. Sometimes I wonder out of Macys and shop at Estelles' Bakery, Andys Candys, Jewish Deli- (Old Tower Records), or Blue Ox, and maybe walk to Mayahuel or Empress, always back to Macys, to buy my favorite perfumes and get the hottest deals in the Last Act. I got a pair of boys pants, I wear so much. I Love Macys and cant wait to use my Macys Credit card and buy more clothes on sale. read more

First time here. Drove down looking for a tea kettle the website said was here. It wasn't. So thought I'd make the best of it and look at some other items. Left without purchasing but planned to go to Arden Macy's. Had the pleasure of paying $3 for my trouble at the garage. Thanks Macy's. read more

The Macy's I used to shop at had like 7 floors and a huge cafeteria and two Starbucks (State St. in Chicago). But this Macy's in downtown Sacramento is so out-dated and dirty. It's in desperate need of a face lift and a deep clean. The elevator walls have the most disgusting carpet on them. Looks like they were salvaged from hurricane Katrina. Then you get off on the third floor and the same gross carpet is there to welcome you! Except it has even more streaks from their feeble attempts at washing it. Macy's is expensive so I hold this chain to higher standards. Don't even get me started on parking validation. It's pointless and they charge if you're there for more than a half hour. I don't see Nordstroms pinching pennies from their customers.. Plus who can make it in and out of Macy's in under a half hour? Especially when every register is empty. Where are all the employees might you ask? In the back having a party. Literally. I only know this because I was so lucky to have an interview with their human resources department. Very unorganized. Very unwelcoming except from the newly hired people, who were still all gung ho to be there. Although I applied for full-time seasonal, I come to find out that it's not actually full-time it's very part-time and on-call with hours somewhere in the 6 to 12 range with POTENTIAL up to 40 but not likely.. This is extremely misleading. Basically the guy told me that I would be perfect for these other positions I didn't apply for but that he filled them already so he placed me on their "bench list" incase someone quits but that I should keep looking for other jobs. What the? Oh and they start everyone out at minimum wage even if you're someone like me with over 5 years in inventory management, even more years in retail and college on my resume. So all you angry customers out there upset about the horrible customer service just remember you get what you pay for and Macy's ain't payin'. I can't stand when conpanies pay the minimum but expect the maximum out of their employees which is why I left my last job at a very large pet supplies retailer. Ha, and the discount for employees is only 10% which barely covers the tax. So if you think working here is going to help you build your wardrobe then stop what you're doing and apply literally anywhere else. read more

The food is good, but not worth the prices. It has gone down hill since opening. If you want to pay 4-5 dollars for a 6 ounce tiny cup of soup be my guest. They will charge you extra for anything and everything. read more

Surprised Macy's is still open especially with all the upgrades around that area. Their customer service is terrible but they put a lot of energy into trying to get you to open a credit card. They don't have the best styles as they used to growing up. Im not sure if they'll be the next set of dept stores to close down but it seems to be that way. I'd love to see a Nordstrom's downtown. read more

Never had a bad experience till today. Cashier Ron rang us up as we were leaving. He said he needed my Macy's card. I gave it to him. He then said he was going to cancel my card and upgrade mine to an American Express. I said I was not interested and he would not take no for an answer and kept trying to push the card on me. He even went as far as saying I should upgrade for the added security. Meanwhile my son is getting fussy with my wife. He finally rang me up and then showed the price and then said I could save and additional 8 bucks if I switched to the American Express. I had to till him No again for the tenth time. After the first no he should have figured it out when he told me instead of asking me if I wanted an American Express. read more

I had to stand in line 4 different times and finally sent to four different registers to finally be told to go somewhere else to return these damn shoes I bought online. What the fuck is wrong with you people no one wants to do their job?? Your loss asshat I buy a butt load of shoes less commission for you read more

Okay so I had a meeting in Sacramento and I planned everything to the T including leaving work early to trek up the night before. I'm halfway to Sacramento when I realize that I've left my suit laying on my bed - and it's 7:30 PM. So after meeting up with a friend we hustle over to Macy*s so I can find something, anything, to wear to my very frist regional meeting for this MASSIVE project that I'm working on without looking like a complete asshole. We power walked through all of the rows and racks of the INC section grabbing whatever looked decent when , "attention Macy*s customers, it is now 8:40 and the store will be closing in 20 mins" blared over the speakers. Half the clothes I tried on didn't fit (obviously delusional about my body - but that's another story). I began to sweat profusely from the sheer anxiety of thinking about sitting in the meeting in jeans and a kimono top as I tried to rip the too small camisole off my body (again cursing my inability to gauge the correct size). I ran over tot he suit section and grabbed whatever I could, explaining to the salesperson what had happened and soliciting her help. "attention Macy*s customers, it is now 8:50 and the store will be closing in 10 mins" came over the speaker again and the salesperson looked at me with a blank stare and proceeded to help a woman buy her tweenage looking daughter a formal dress as she sulked around the fitting area (which could not have possibly been needed for the next day). In an attempt to be understanding I overlooked this and tried on the first of five suits I grabbed. It fit (A beautifully cut black Tahari pants suit) and in 2 mins I had made my decision. I still had 8 mins to try to get some shoes. The sales girl rang me up for over $250+ and moved as slowly as she possibly cound even saying "I know you're in a hurry and you're probably like 'Oh my God could she move any slower' haha." Put very simply - I wanted to jump over the counter and strangle her. But I didn't have time. If only I had another 60 seconds I would have kicked her ass. With three minutes to spare I made it to the shoe department where my trusty friend had scouted 3 pairs of black pumps for me to try on and managed to buy the shoes by 9:00. If there were a rating for no stars, this would be my first and only. The service was detestable, unprofessional and purposely malicious. read more

Not too shabby . Came here with my daughter. She had the turkey sandwich, side Caesar salad, and the fresh delicious strawberry lemonade. I had the flat bread pizza. Interesting crust. I didn't hate it by any means but I wasn't in love by any means either. Idk....the size was awesome for the money. The crust reminded me of a pizza on like a saltine cracker. Weird. If you don't finish, the pizza really don't "keep"...with the crust being so thin it gets soggy quick. I also ordered their signature red velvet cupcake and I thought it was terrible. It was yucky dry and did not like the frosting, I threw it out. Prices are decent here. Staff is very efficient and friendly. read more

If you're at the Downtown Plaza and need to use the restroom, make the extra effort and trek to the restroom on the 2nd floor of the women's Macy's in the children's clothing dept. Of course, I'm only speaking of the women's room since I can't use the men's! Anyway, the women's restroom has separate little rooms instead of stalls. I mean real rooms with a door to lock and walls that go from the ceiling to the floor. Talk about privacy! The mini-restrooms even have sinks inside so you can wash up, primp in the mirror in the comfort of your own little public restroom, and on you go! Five stars for a pleasant bathroom experience. read more

i don't know why i like coming here. i also find it to be one of my favorite Macy in SAC. i know the selections here are limited, but i think its the childhood memories of downtown sac in general. i know i use to hate Macy when i was a child, but i did love the stores outside because there use to be a spencer and a kb toys store. then it got really slow and stores are all closing down and now they are building an arena. I'm excited and kind of sad as well how the mall is gone and now they are renovating the area nearby with new restaurants and shops soon. anyways lets get back to macy. now the macy bottom floor is filled with mens clothing and the cosmetic section and the shoe departments too. they also have a little section for sunglasses hut as well. The second floor is mainly women clothing. third floor is mainly the house decors, bedding accessories, kitchen supplies, and furniture as well. 1. For the first floor the mens department has a neat section for suits if your in need for a suit for and event to job interview as well. 2. the shoe department is limited and small. it used to be great but now i can't find anything i like from here for a long time since i come frequently. 3. the popular high end brands such as ralph lauren and mk and etc are pretty good with their selections and pieces. 4. the cosmetic department is shared with men and women supplies as well. they have men colognes with the women perfumes too. by the way this is my favorite department out of the whole store filled with friendly and helpful sales associates who know their selections on men colognes and having lots of bottles displayed for you to smell or touch up. 5.the hip hop urban clothing is great here too and a big section for levis as well with lots of different style pieces of jeans and shirts as well. 6. the women side with lots of purses are pretty good with their display and lots of selections to choose 7. the shoe department is crazy here its big and lots of shoes everywhere 8. the jewelry department is nice with lots of diamonds and rare stones on display. 9 the watch department has a variety on display as well. 10. lastly they have plenty of fitting rooms for you to try on clothes. and restrooms too on the first floor. i like coming here to check out the holiday selections such as x max ornaments on the 3rd floor near nov to dec. it is very nicely decorated and does feel like xmas in a city downtown. and usually lots of half price ornament sales during jan and most trees and accessories for decor are half off. the parking here is never hard to find because they have a private parking structure. the parking here is usually free for 3 hours i believe. if its over the hours it can be pricey. overall parking isn't a problem and exiting the parking structure is very simple and easy. there are multiple entrances and exits and some may be blocked off depends on time and day and when. the parking structure also connects with macy. this is my macy and i hope they never close down. i do kinda wish they will renovate inside and make it more modern and clean in the near future. make it more upscale with nicer interior design. it is old and kind of run down but when memories are made here, i can never forget them. i hope this review somewhat helps give you an idea of how this place works or is like or what to expect. hope you enjoy this review and don't forget to vote for this review. have a nice day and happy yelping. add me or follow me if you haven't cuz I'm a social butterfly. read more

i have been coming to this macys for years but today was the absolute END of it. Yes, this mall has gone WAY downhill and thats sad but i cannot go through what i did again. I went to the home store today on the 3rd floor to look for an anniversary gift. I browsed through all of the stuff that basically only sells for weddings (nambe, waterford) and i decided that i might look at table linens. pretty good selection, only somewhat overpriced. i went to a register and asked if there was anyone on the floor to help me sort through various patterns (dansk, ralph lauren, etc) and was told "i dont think so. no". um.... you dont go to a department store to receive such a reception/service you go to marshalls (and thats what i will do). I pieced together a set with cute colors and rang up placemats and napkins for 6, rang them up (oh dont forget EVERYTHING is 30% off- so you're getting such a great deal!) and after i paid $120 or so i asked if there were an appropriate gift box for all of it, and was told there wasn't. um? i'm not looking for professional gift wrap, just a box. maybe some tissue. so i go to like 6 different depts looking for one and finally in handbags i find some more helpful women in coach, they were nice at least and they went to go look for like 20 minutes while i stood there. i had enough only to hear "no, i'm sorry". seriously? so i returned all of it only to have the people in china/crystal spend another 10 minutes trying to figure out their register/system. they didnt know how to void the transaction so they returned each piece individually and i was so over it by that point. This never happens in roseville. ever. so sad. read more

Cafe sucks! Took about 25 min to make my drink. Because the cashier out my 3 cups inside each other, the barista made about 15 drinks that were ordered after before the 3 pk! read more

True story about these past three days. My husband, Louie, and I went to Macy's downtown to buy a mattress. We had $50 Macy's cash (due to a previous encounter with this Macy's that took two hours to resolve), along with a gift card with enough funds to cover the purchase of a mattress, from our "Wedding Dream Fund." After a rather awkward interaction with the sales associate, and an hour and a half later, he applied the Macy's cash and most of the gift card for the purchase of a mattress. Later that night, we come home to a 15% off coupon for stuff left on our registry, including a discount on furniture and mattresses! So we go back the next day, and the awkward sales associate takes about 20 minutes to pretty much explain to us that he has to get manager approval...but his manager isn't there. Louie requested if we would be able to get any store credit that was equal to what the discount would come out to, or get more Macy's cash, but the sales associate INSISTED that it HAD to be cancelled and reordered, instead of a price adjustment or getting credit back to the store somehow, and he proceeded to do things on his own way. The sales associate took it upon himself to CANCEL the order, in hopes that A manager would be able to rewrite it and apply the discount, use the Macy's cash (since it's NOT considered a coupon), and the gift card. The sales associate then called some other manager to come over and help him with this. The manager was confused about what was going on, and when he finally figured out what happened, he turned to the sales associate and said, "Why didn't you just give them store credit or Macy's cash that equaled out to the discount? The gift card won't have the funds on it for another 24-hours." After about 30 minutes of the sales associate and manager bickering, Louie asked for his stuff back so that we can go to another Macy's, as this one has been very disappointing multiple times (which is why we received Macy's cash in the first place!). After 24 hours passed, we called the gift card line, and still no credit back to our gift card. Called the store, was put on hold for TWENTY MINUTES before the ONLINE store picked up. Online rep stated, "Oh they're probably busy, which is why it transferred here." She confirmed that it happens often, and from previous experiences, it does often. I've watched K Street Macy's employees ignore the phone. In the midst of moving into a new house yesterday, Louie and I spoke to multiple associates and managers throughout the store; some were professional and attempting to be helpful, but still was not an ideal issue to deal with while moving into a new house. Louie gets a voicemail this morning from the manager of the furniture department, and after a long time of being on the phone with him, he refused to provide his manager's name and contact info or his district manager's name and contact info. He also said that there would not be a way from us to place our order again until the credit was back on our gift card unless we purchased it with one of our credit cards. (Our original order had a 4th of July sale price, and still wouldn't arrive until July 11th.) So if we were to wait for the funds from the gift card, we wouldn't get the sale price AND would not have a mattress til some time after the 11th because delivery is booked so far out. So here we are THREE days after a Macy's employee canceled our order against our wishes, with no mattress, NO GIFT CARD CREDIT, and no names or contact info for some other higher up person. And we're sleeping on the floor for what seems to be AT LEAST another week! We also received multiple hang ups from the employees and managers from the K Street Downtown Macy's store, even though Louie and I have been VERY patient, without cursing or yelling. I'm making this post public in hopes that it brings awareness to the public at how NOT to run a "Fortune 500 Business", which by the way, was the argument for the furniture department manager for not needing to provide his managers' contact information. Avoid this store at all costs! Share this story! I will be calling Call 3 and Contact Kurtis. read more

I am so irriatated with Macy's furniture department. I purchased a dining room set from Macy's in November 2011 for over $1,700. I was told it was on back order until December 17, 2011. Since then I have received several e-mails and one recorded voicemail stating that the dining room set was still on backorder. The last notification I got was either late January or early February, stating that the anticipated receipt date was the first week in April 2012. Well, it's April 27, 2012 and I have not received my dining set or even an e-mail/phone call as to the status. I am sending their corporate office a letter today, but I doubt that will do anything. I would not recommend purchasing any backordered furniture from Macy's ~ you will not receive it. In addition, I 100% agree with Suzanne J. who stated that Macy's deletes the reviews on their website that they do not like. I wrote a review of the dining set that I purchased, stating that I would not recommend anyone purchase it due to the issues they are having with backorders. I was in no way profane or inappropriate in my review, but it was never posted and now the furniture reviews do not even have dates on them. Other products reviews have dates, but not the dining room sets. Could it be because there are no 2012 reviews? Yet they are still selling the dining room set, that hasn't been available for over 5 months.... read more

Do not believe the ratings on Macys.com Each year I purchase both black and brown Charter Club T-shirts. This year after washing the shirts twice they faded and pilled. The shirts from last year are in better shape than the newer ones.. I called Macy's corporate to alert them to the decline in quality. They had no interest what so ever. I did not ask for a refund nor any other remuneration. I wrote a review giving 1 star due to the poor quality and stated the reason. There were no offensive words nor and mention of individual names. The review was removed. Apparently only good reviews make the ratings. I would not look to reviews for ratings now that I know Macy's removes any they don't like. read more

This review isn't for a Macy's store, but for the company and it's credit card handlers. I've had a Macy's card for over 20 years. I recently closed my account because they raised the interest rate to 24.9% . . . even though I have excellent credit! When I called and asked why the increase, I was told it was an "across the board" increase for everyone. Upon closing my account, I sent a check to pay the balance. The check was not credited to my account, making my account past due. I called and upon advice from the "credit supervisor", cancelled the check and sent another. It's been several weeks and the second check has not been credited to my account and no one can explain how it is that two separate checks make out to Macy's didn't get credited to my account. I called the bank and the second check was cashed so there is no good reason the second check shouldn't have been credited. I've been dealing with this for well over a month. I'm so glad I closed the account and I'll not shop at Macy's again. If you're considering a Macy's credit card, I would seriously reconsider. read more

All of these stars go to the wonderful makeup artist at the Bobbi Brown counter in the cosmetics section. I came here randomly because I had to return something at Dior and just happened to be walking by Bobbi Brown. This young brunette asked if I needed help and had the best customer service so I talked to her for a little bit. She was so nice and gave me the best makeover ever. She didn't try to force me to buy anything, but was very patient and really helped me. I usually hate going to Macy's because their service sucks, but if you're ever in the area and need some makeup, stop by the Bobbi Brown counter! After my makeover, my husband said to me, "You look SO much better!" Thanks, hubby. You're the best. :-) read more

Crazy giant chunks of cheesy goodness in their tuna melt, always friendly service and GIGANTICALLY DELICIOUS rice krispy treats.... go now.

I am very disappointed with the service at Macy's. I purchased a fairly expensive Movado watch there which began to lose time after a year. I assumed it simply needed a battery. I called the store and and asked if they replaced batteries there and they advised they did not. I took it to a local Jewelry store and had the battery replaced and found that it was still loosing time. The watch is still well within the 2-year warranty. When I brought it in to the store the associate first suggested I find an authorized Movado repair facility myself and pay them to inspect and repair the watch. When I questioned why I should pay to have it repaired if was under warranty the associate arranged to send the watch to Movado for repairs. A couple of weeks later she calls and asks my agreement to pay for a new battery so the repair facility can verify if it needs a new battery! WTF! I am totally frustrated with Macy's and Movado and would not recommend purchasing a watch from either of them. read more

I have to say this experience will stick out in my mind for some time to come. (In a good way!) The wife and I drove down from Reno and were staying overnight close by this store. I realized that I had rushed out of the house earlier that day and had forgotten my dress shoes for our dinner out that night. (Bonehead move.) Now we were in a rush to find a pair of shoes that would work. (We had already tried three other stores in another part of town.) Enter the Macy's shoes department. They had a great selection of shoes and even better the gentleman that took care of me (cannot remember his name and it was not on the receipt - C'mon Macy's put the persons name on the register receipt so we can give them the credit they deserve!) was absolutely amazing! First off he was tied up with another customer but acknowledged us with eye contact, a hello, and a "i'll be with you shortly." (Excellent start.) I milled about and found a couple of options that would work but needed him to see if he had my size in the back. (He excused himself from the other couple and went back to find the shoes.) I landed on one of the pairs and went up to the cash register to pay. Come to find out it was the man's 24 birthday, his shift was over, and he was to meet his friends for dinner and a night out but wanted to make sure I was taken care of before he left. (Now that is customer service!) On a sidenote, before this I haven't bought anything at a Macy's for over five years but am now planning a trip back to Sacramento. I'll definitely make another trip in for some summer shoes. read more

I was so very disappointed with my purchase that I bought for a Christmas gift this year. I purchased a nearly $300 Diesel watch from here about a week before Christmas. It was a special gift for someone special and I wanted it to be just what they wanted. I should have went to the Diesel store to begin with. The sales clerk boxed the watch and I assumed that she would have set the time and made sure it was working properly before wrapping it. What a disappointed feeling to watch the person open the gift only to see that not only was the watch not set, it was not even working. The watch has a very visible dent on the side as if it had been damaged and returned. The arm that is to pullout to set the time was broken as well. Had the clerk even attempted to set the time (hello, you work at a watch counter) then she would have known that it was damaged. Since I was in Vegas when the gift was given, and it was Christmas Day the only choice I had was to go to the Diesel store and purchase a new watch that actually worked and they even offered to size it while we waited. If we had been anywhere else, everything would have been closed on Christmas Day and I wouldn't have been able to actually see him enjoy the gift. Epic Fail for the jewelry counter at downtown plaza. I'll be in to get my money back and swear I will never purchase anything else from this counter ever again. Not that they even care. On another Downtown Plaza jewelry counter note; the purchase I made the month before for another time piece, I complimented the clerks sweater and ask if it was available at Macy's Men's, and this fool told me that sweaters at Macy's were too expensive and that he had gotten it at a thrift store around the corner and proceeded to give me directions. ????? The Macy's store in Vegas (from another recent visit to Vegas) is not much better. The sales were not marked correctly and they almost refused to honor what the clearly marked signs indicated were on sale. I think after I return this watch and get my cash back, I will be avoiding ALL Macy's (upscale K Marts as far as I'm concerned) from this point forward. I should have went to Gimbals. read more

The remodel has made this place not on my list of favorites. The staff is disorganized. They never have pot pies as they advertise. They don't tell you they don't have something until after you pay and then are put out when you don't want something else. The menu is much smaller. I liked this place much better before the remodel. The staff was much more friendly and attentive. Tonight I had to tell the lady 3 times my order was to go. I had to wait 10 minutes after I got my food for the hot chocolate I didn't want. And this is after her telling me she would make me black tea 10 minutes before that. read more

Amazing return policy! I had a few interviews over the past month and bought new shirts, ties, and shoes from Macy's. I kept the receipts. I received a offer in the mail for a "private" sale. It was for 25% off everything including sale items. I figured why not try and see if they will credit me the difference on my items thinking I'd have to go and talk to a manager and put up a fight. I came in with my receipts only and the customer service person I spoke with knew exactly what I wanted to do before I even spoke. He credited me the difference in prices right then and there. Some of my purchases were well over the stated 10 day window to do so. I saved an additional $60! The savings, the relaxed return policy, and helpfulness of the customer service rep will ensure I become a repeat and referral customer. read more

Just had the worse experience I've ever had at a store. I purchased a Tommy Hilfiger suit a little over a week ago and left it to be tailored. I went back today to pick it up and they told me the suit got lost somewhere along the way to the tailor. I had to wait over an hour before they gave me a refund. I dont think I'll ever shop at Macy's again and if I decide to I'll wont ever leave a suit to be tailored. read more

Soup, Salad, Sandwiches, Pizzas and pasteries. I love this place. Their Chicken Chili is to die for. Chili, chicken, and little tortilla chips, G-double O-D Good! The Sesame Mandarin salad, Yummy! Bacon and thai glazed chicken makes the salad addicting. The toasted Sesame dressing is light and sweet. Best place to go get a half salad and half soup for under 8 bucks. read more

i went in today to return some clothes i ordered online that didn't fit the way i wanted them to. my bad, thought it would be like nordstrom and wanted to return it at the customer service upstairs. the first one i saw on the 3rd floor was in housewares. AMEETA "helped" me by refusing to take the return saying that in housewares they don't do anything with clothes. i said that on the receipt it says i can return it anywhere in the store up to 180 days after i ordered it online (i received it a few days ago). she just kept shaking her head and saying no no no that's not how it works. i tried to show her on the receipt but she just kept shaking her head and refusing and pointed me in another direction. when i got to the women's section the lady chuckled and said she obviously didn't want to help me. in this kind of economy are employees allowed to be that rude? i wasn't allowed to be anywhere NEAR that rude to people who deserved it and here she is, working while others aren't. the store manager definitely needs to do some cleaning up of his shop. the only thing preventing this from being a total one star rating is CHRIS at the chanel counter. he was very helpful. i bought a nail polish and wanted to exchange it. he let me test a few out and told me that the whole point of buying it is to see if i like it and that if i want, i could use the one i bought and see how it looks and if i still am not sure or don't want it, just bring it back and exchange it. read more

If you don't shop here, go use the restroom on the 3rd floor. Most amazing, women's restroom only. Get your parking ticket validated here!

This is my favorite Macy's in Sacramento!! They have the best sales/ clearance items EVER, and the women's selection of clothing is phenomenal. Great place to shop for work clothes and coats too! I have to agree that sometimes sales associates on the floor, or lack thereof, can be a little iffy. In addition, I did not appreciate the hoity toity attitude of the register guy at Polo- get over yourself, Bro. However, sales here are ridiculous and makes up for these minor defaults! read more

You know what Macy's is. This one has a Lush inside, which is the best feature. We went last night and 2 of three items were not available at the price indicated on the rack. If you know what you want and are sure that they have it, go get I. If you want to shop, try somewhere else. Also, men's and women's are in different stores. read more