Macy&#x27;s

Updating my review for this location. Shopped for some shorts, they didn't have my size in store so…read morethe sales associate Mckenzie assisted me by looking for my size, style and color online and as I checked out at the register, we were good to go. Prices are still insane for this store but it is what it is. Great quality so makes sense. Customer service was excellent this time around. Aritzia in general needs to carry large sizes though.

I had such a wonderful experience shopping here last night. I was looking for some work trousers…read moreand one of the male employees was super helpful. I wish I got his name but he was so personable and loved his fashion. He even recommended me some extra pieces that would go well with my trousers. I fell in love with one of the shirts he recommended me. The fitting room situation is a bit different as I would prefer I private mirror inside the room but the staff always gives great advice and I even found another trouser someone else was wearing. The prices are definitely on the pricey side but they are high quality and forever pieces.

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Madewell

4.2(33 reviews)

Throughout the years I've had nothing but exceptional customer service at this location. I always…read moream greeted at the door and an associate will always ask if I need help finding anything. Very kind and friendly! Really makes shopping here enjoyable. This location has a wonderful stock of items as well and it's easy to have items shipped here too. Wonderful displays and it's easy to find whatever you may be looking for!

My reveiw is for Zane!! Best jeans shopping experience…read moreever. She found me the perfect pair in less than 10 minutes and was very accommodating to what I was looking for. I love the pair I got it's so comfortable!

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Zara

1.7(170 reviews)

0.1 mi•University City

Went to this Zara store at the UTC Westfield mall. It's convenient location if you want to visit…read moremultiple brands. It has a good selection for women, kids, and men's clothing. Good prices although sometimes the quality isn't great. Service is hit or miss and some employees are indeed dismissive as other reviews mention.

Young lady doing returns today at 1pm on 8/2 was one of the most rude, unprofessional employees i…read morehave ever encountered in retail. This store should work to improve customer experience. The other employees were shocked by her attitude, lack of help, and the smug look on her face the entire time i was returning my items. i hope the store manager sees this and has an opportunity to provide feedback.

Must be giving away free shopping bags lol

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You can't shop here because everything is on the floor and beyond disorganized.

L Space

3.8(4 reviews)

0.3 mi•University City

Passed by this shop and my 19 yr old daughter and I loved the styles shown in the window. Lots of…read morecute beachy resort wear and bathing suits. They had pieces we hadn't seen anywhere else and since my daughter and I run a teen magazine we love styles you can't just get anywhere. Price point is a bit on the higher side but if you're looking for quality and specialty resort wear items...I would put this spot at the top of your list. Taylor was the stylist that helped us shop and was such a sweetheart. She was fun, helpful, understanding and not pushy. The perfect shopping accomplice:) This spot also gives a military discount.

Swimwear, Custom Denim Skirts, and Summer Dresses perfect for the Sunny SD Climate…read more Sales persons super helpful with two clean and spacious dressing rooms. Also dog friendly - which is another plus for locals shopping who don't want to leave their pooch at home. Hours for the season are 10am to 9pm (8pm regular hours) except for Sundays (11am to 7pm).

Dressing Room

L space shopper and stylist Taylor.

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Shopper at LSpace

Anthropologie

3.8(66 reviews)

I've been an Anthropologie customer for almost two decades... today, I stopped in to check out…read moretheir fall merch. The store was nicely organized & there were lots of cute clothing items. They're heavily promoting their Maeve brand. They also had a little shoe feature which I hadn't seen before. I checked out the sale items & they had a good selection, but nothing caught my eye. Then as I was poking around the Maeve section, I noticed a really cute white button down with embroidered horses on it. Then I spotted a couple of sweaters with a horse motif, some really adorable red trousers & a red shirt that said "Ciao Bella". I brought the goods into the changing room, and ultimately decided on the white blouse with the horses. I was happy to note that there is a 20% discount for students and teachers as well. Anthropologie skews on the higher end for everything from clothes, to candles, to toiletries & costume jewelry. Prices get a little better for sale items, but most of the time, everything is still pricey. Anthropologie's clothes do tend to be well-made and quality on the whole & when building or curating your wardrobe, you can find some pieces that will be favorites for years to come. Both gals who helped me were very nice. Peace.

Walking through Anthropologie, poisoning myself with the toxic fumes they pump into the store to…read moremake it smell like a sugar cookie crack den and developing a horrible migraine from it, I spotted a beautiful jacket. Suede... lined with shearling, with more shearling on the cuffs and collar. Designed by Mother, $450. I wanted to take it home with me. Then I checked the label... 100% polyester. Anthropologie, what on earth are you doing selling an almost $500 after taxes jacket that's made of plastic??? I walked around and so many things were a similar circumstance. Who is curating these stores?? People don't come into Anthropologie to buy trash bags and get a headache and burning lungs from air freshener or whatever it is they pump into the air. Bring back the integrity of the store. Otherwise, you're just a severely overpriced SHEIN, Temu, Amazon. The girls who worn here are always nice though, not their fault corporate is ruining the brand.

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Westfield UTC

3.4(924 reviews)

0.1 mi•University City

Established in 1977

Luxury

If you filter to negative reviews you'll see that almost every one mentions parking costs. If you…read morecan ignore that or if you're lucky enough to live within trolley/walking distance (as my brother who I'm visiting is) it's a really phenomenal mall. There's a great range of both high-end (Hermes, Chanel, Tiffany, Carolina Herrera, etc) and affordable (Uniqlo, H&M) shopping along with both expensive and fast-casual dining. I love going to Marugame Udon for lunch and grabbing a quick bite, or Haidilao for hot pot if I want something a little nicer. There's also a VERY popular Din Tai Fung here. In addition, there's a food court with some fast food options, a Shake Shack, etc. It's a beautifully maintained and designed outdoor mall with plenty of space to sit and lots of kiosks where you can get coffee or small treats. Overall it's a phenomenal mall (maybe I'm biased because I haven't had to deal with parking though) and I'll definitely return.

It's a nice mall, but sometimes it takes awhile to find parking and to get out of the parking lot…read more Note that the 2 hours free parking got cut down to only 1 hour free, and the time is counted from when you enter to when you get to the gated exits. I used to come here often to walk around and browse, but with the new limitations, I'm not visiting unless I have to.

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Atlas

4.0(4 reviews)

0.1 mi•University City

I had such a great experience shopping at ATLAS at Westfield UTC! Isa was incredibly kind and made…read morethe shopping experience truly memorable with her positive attitude, helpful recommendations, and genuine friendliness. I loved the wide variety of items, especially the jewelry. I do wish they had more tank tops and similar everyday pieces, but if you're looking for a wonderful bikini set or a cozy hoodie, this is definitely the place to go. You really can't go wrong with the embroidered hoodies! I also loved the dressing rooms. They were spacious, clean, and super cute, which made trying everything on even more enjoyable. I can totally see why ATLAS has been going TikTok viral. I also really loved the collab they recently did with Pop Up Bagels, and I love that they always seem to have something going on. It makes the store feel exciting and gives people a reason to keep coming back. Honestly, I feel like they could already be in a bigger location because of how much traction they're getting. One thing I'd really love to see in the future is more San Diego specific items, especially pieces that say "San Diego" or feature places like Pacific Beach, Mission Beach, Ocean Beach, Encinitas, and other local areas. It seems like those kinds of items are selling well, and I think ATLAS could get some great traction from offering more San Diego tailored designs. Overall, I had a wonderful experience and would definitely recommend checking out ATLAS at Westfield UTC!

I took myself to UTC early (9am) on Saturday morning for the grand-opening of Atlas a store that…read moresuggests that it is "reinventing retail" because it is providing a venue for 100+ vendors & local brands to showcase their wares. The grand opening was scheduled for 10am, and when I got on the line at 9:30, there were about 20 people in front of me. They let us in at exactly 10am. They lured us here with promises of pop-up bagels and matcha which were delivered. The canned 12 Hours Matcha oat lattes were delicious! After all, it is always better to shop when you're not hungry! Now this store is small! It is quite crammed with all kinds of merch from jewelry, to bikinis, to sweatshirts and body care. Little trinkets of all kinds are everywhere! It's a little bit tough to focus because there is such explosion of things. There is a small men's section, but this store features mostly items for the under 35 set. Lots of items are on sale for Labor Day weekend & if you want to come check this place out, this would be a good weekend to do so! I didn't find anything I liked today or any gifts, but I suppose that during a future visit, I might be able to find a gift or two here. The employees were all very friendly. Peace.

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Alice Olivia By Stacey Bendet

5.0(3 reviews)

This place is fun & whimsical, like the designer herself. I had bought pieces at Nordstrom from…read morealice + olivia, but it is super wonderful to have a wide selection of new and fresh pieces. There is ample dressing room in the back, and the floor is styled such that newer collections are in the front. Spoke with Natasha today who was recruited to help open this store. I love the black faux leather pieces to the long gowns and statement jackets. Also, very dog friendly so I plan to return with the pups on a future stop. It is on the pricier side but it is the place to come when you want unique pieces that are not just commonly found everywhere. (Located next to Chanel and near Marine Layer and the yummy Winery Restaurant and Bar down the way) It is open from 10am to 8pm on Mondays thru Saturdays, with hours from 11am to 7pm on Sundays.

Such fun and unique styles! Perfect for a special occasion or just a pop of color! Such great…read morequality. I always get so many compliments on my clothes from here!

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Inside dressing room

Nordstrom Rack

3.2(132 reviews)

1.2 mi

Nordstrom Rack in la jolla is a discount retail store located in the shops at la jolla village,…read moreoffering a wide selection of name brand clothing, shoes, and accessories. Pros: This is a solid spot for finding discounted name brand items if you are willing to look through the racks. There is a decent variety of clothing, shoes, bags, and accessories, and you can sometimes find really good deals depending on timing. The store is organized by section, which makes it easier to browse compared to some other discount stores. It is also in a large shopping center, so it is convenient to pair with other errands or food stops nearby. Staff are usually helpful when you need assistance with locked items or sizing, and checkout is generally quick even when it is busy. Cons: The biggest issue is inconsistency. Some visits have great finds, while other times the selection feels picked over or limited. It also gets very crowded, especially on weekends or during sales, which can make shopping feel a bit hectic. Parking can also be annoying during peak hours since the plaza is shared with many other stores. Verdict: Overall, this is a reliable place for discounted shopping if you are patient and go at the right time. Weekdays or off peak hours are usually the best for selection and a smoother experience.

NORDSTROM RACK @ LA JOLLA…read more Parking is available in the plaza, and there were plenty of open spots when we arrived. The store is located in a nice shopping center with several other businesses nearby, including ice cream shops and other retail stores. This Nordstrom Rack is quite large and has a great selection. I especially loved browsing the home decor section and candles. I found a Sand + Fog candle that was 50% off, which was such a great find. They also carry a lot of smaller items and travel-sized products. My boyfriend picked up a few items, and we noticed a lot of merchandise from brands like TravisMathew at significant discounts. There are definitely plenty of high-end brands available at great prices. They also have an impressive shoe selection. Overall, I really enjoy shopping at Nordstrom Rack because there are always amazing deals on quality brands. The staff was friendly, the store was clean and organized, and the shopping experience was enjoyable. I would definitely recommend stopping by if you're in the area.

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Intimissimi

4.2(5 reviews)

See more unrecommended reviews

Walking in, I can honestly say I felt much less intimidated than I usually do at Victoria's Secret…read more That was really my only point of comparison, so I wasn't sure what to expect. The store is cute and put together, and the staff were friendly and welcoming. I especially appreciated that no one made me feel pressured to buy more than I needed. Khalea helped me with my purchase, and she was very knowledgeable about the products. Since I haven't really shopped at other lingerie stores, this felt like a refreshing and positive experience. I was pleasantly surprised that the prices were comparable to Victoria's Secret, but I actually liked the fit here even better. The fabrics felt softer and more comfortable, and I loved the variety of options available, including microfiber, silk, and modal. I ended up going with the Elena bra. I usually go for push-up styles, but this one was even better, it gave a natural lift without the need for extra padding. They also have great deals. I snagged five mix-and-match panties for $35, which felt like a steal. The designs are simple yet elegant...exactly how lingerie should be...classy and comfortable. I left feeling like I found a new favorite place to shop. I'll definitely be back.

I went into the store in the afternoon and was greeted by a very nice associate named, Vlada. I had…read moreno idea what I was looking for and she provided great direction, with the utmost patience. Thank you!

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28 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Sean H.

10 months ago

Shopping at Macy's today because their values align more closely with mine. I choose not to support any stores that contributed to Trump's campaign or support him in any way. I was happy to learn that Macy's ended its business relationship with Donald Trump back in 2015 after his remarks about Mexican immigrants, stating that his comments did not reflect Macy's values -- and that really matters to me. On top of that, the service I received today was outstanding. Marco in housewares was fabulous. Andrea and Doreen in outerwear went above and beyond to help me find pants that actually fit. And at the register, Lynn was warm, gracious, and the perfect finishing touch to a great shopping experience. Thank you, Macy's, for your exceptional employees and your commitment to your core values! read more

H N.

8 years ago

The behavior of the manager in cosmetic section was so bad and impolite. I wanted to exchange my makeup purchace but he spoke with me so bad. It was not his first time. I saw his bad behavior with me and also other customers even the sales persons before. I had bought about $ 300 in last week But for an exchange of only one item he told me you have done it one time and you can not do it again and I hope I don't see you again at my store!!! ...he gave me a very bad feeling. I thought I 'm doing a very bad thing! I said It's customer right to return!He was so mean to me and I got so disapointed that I perchased at macy's utc mall. His name is Joe. Although some of the sellers there are polite and helpfull like Jessica from Estee Lauder she is so nice, but the manager Joe is awful and mean read more

Susan L.

10 years ago

So I placed order online through their website For some reason they won't accept the reward cards. Called them and the lady doesn't know what I am talking about. She puts me on hold for 10 minutes then hung up. I called back and got Bucho. He was more useful. He found out that you can't use the reward card for more than one item. We tried one item it worked. Then I realized I would not get my discount of 25%. He said yup. He IM'd someone and got it approved to do little discounts to total it. BUT I WOULD PAY SHIPPING. WHICH WAS MORE THAN DISCOUNT. I then cancelled the order. Transfers me and I get "hi how can we help" I go thru whole thing and finally get it cancelled. Never never never will I work with Macy's again. read more

Julie A.

7 years ago

So, my husband and I are in the mist of purchasing a new house and I find my credit rating is low because I missed a couple of payments (small payments) with Macys last year. I've been a card holder since 1999 and was upgraded to Platinum recently. When I called the number on my card asking them to excuse the late charges so credit report could be updated, I was told since it wasn't Macy's mistake or a fema related issue, they couldn't. I guess having major surgery doesn't count. This issue isn't worth ANY discount I've ever received. I would have been grateful and continued to support Macy's as I always have (my first choice shopping). NOW, I will not use my Macy's card again and let people know to watch their credit scores. read more

Daniel P.

8 years ago

This review is for the customer service at the shoe department because I had to do a return and I was turned away twice by two different sales representatives who said "I don't work in this department wait for the sales representative that works in the shoe department to give you a return." I thought you could do a return at any of those counters? I thought to myself that this was better than boxing up the shoes and mailing it to Amazon so I was like ok. The sales guy finally came over to help someone at another register return some clothes (I guess clothes can be return at any register)? And when he got there he had to count the money before starting the transaction. After he was done, he apologized and he was nice though. read more

Marty A.

13 years ago

My wife really enjoys going to this location, I try to avoid going shopping in department stores as it usually takes a long time to find what you need and the sales representatives are usually very pushy but when I went with her, the lady helping us was very nice and not pushy she gave my wife very good advice regarding what clothing is more suitable for her body shape as it has changed since having our children. It was a very good experience and we will return to this location again! read more

Ana D.

9 years ago

The store seemed to be lacking associates and customers. There was no one in sight, but they are still in business??? I came in for some weekend shopping and it seemed like I was alone in the store with no one around. I was trying to get a certain dress in my size, but I could not find anyone to ask for either. I ran into one associate finally after 20 minutes and she was able to help me get what I need and checkout. Not sure if I would want to come back here. read more

Erika S.

13 years ago

I am giving this store 1 star because the when my bf went to men's room was pathetic. There was only 1 stall and the door would not lock. How is someone suppose to relax and tend to the task at hand when burdened with worry that someone could barge in? It is also a very smelly bathroom. Kinda alley-esque. I was so annoyed I didn't even look in the ladies department. read more

Lee S.

4 months ago

We had a great checkout experience thanks to Soheila! She has a naturally fun personality that made the whole interaction a pleasure. She was friendly, attentive, and made sure we walked away happy in every sense. The kind of associate who genuinely brightens your visit. Would absolutely hope to have her help us again! read more

Maryam G.

7 years ago

Ali Ahadian in the third floor is Most friendly and helpful associate ever, so lovely and great first impression of Macy's. Couldn't have been more sweet, giving me directions, and he helped me to find what I wanted. I could go on but suffice it to say I was very pleased with this store. Ali was a true "MAGIC". read more

Chris D.

8 years ago

Rude salespeople. I waited about 15 min at the shoe department for someone to help me buy a pair of shoes. Apparently he was over at the men's department relieving someone of a break. I get that but shouldn't there be someone else to help with shoes? Didn't even apologize when he returned. read more

Michael L.

12 years ago

I love Macy's...I'm officially a traitor. I used to despise Macy's because I loved Marshall Field's. This Macy's has some if the best stuff! They have amazing sales, amazing discounts and amazing selection. Don't expect much customer service here, but you will find great deals!!! read more

Jill K.

12 years ago

I like to give as many stars as possible, but the staff at this location makes a 3-star review more than generous. I do lots of shopping at Macy's, so my main issue is with the workers. They aren't very helpful, and move in slow motion. It takes the joy out of shopping there.. read more

Sergio D.

628

1487

2 years ago

Macy's is reliable but unremarkable. Decent selection, average prices, and friendly-ish staff. Some departments feel dated, while others are well-stocked. Sales are occasional, but nothing exceptional. A good option if you're in the area, but not worth a special trip. read more

Tom L.

11 years ago

The worst customer service I ever had! I had to wait 45 minutes in lane to purchase one item. Their sales people are so, so slow and really don't care about other customers to assist. Never, ever will go back! I don't have time to waste! read more

Jaylene V.

10 years ago

The customer service was really bad. Nobody greeted us with a smile or even asked if we need it help. Its sad cus I'm a customer service representative myself. And I will never treat any of my customers like the way they did to me. read more

Ian Z.

4 years ago

Well what can I say , its a nice shopping store full of cool things ! My wife bought a pair of Sun Glasses there. And I got some free samples of face cream from there cosmetic Dept. Nice stuff by L'oréal !! read more

Bene G.

16 years ago

Go see Lindsay at the Chanel counter!! She does beautiful make-up for any occasion! It's a 2 item purchase and it is totally worth it!! I got so many compliments it was crazy! love her!! read more

Joyce B.

15 years ago

They had a great sale this weekend. Got a lot of nice clothes at a great price. I always enjoying going to macys because they are so helpful and they always have the lastest styles. read more

A C.

8 years ago

You can always find a good value here, for yourself or gifts. It's easy to find gifts for just about everyone at this store and get you out of a bind. read more

Macy's - deptstores - Updated September 2026

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Nordstrom La Jolla at UTC

3.6

(463 reviews)

This review is for Angela at the Estée Lauder counter who was working on 7/12…read more I don't think I've ever met a memorable representative that was wholeheartedly trying to match my mom for all her make up. From the foundation to the blush to the lipstick. Angela was just as excited for my mom as we were. We came in because my sister is getting married and we need to make sure our mom was looking right! Angela was so sweet, so thorough, took her time, explained everything. Advised us about the upcoming deals so that we would save $. Loved our experience with her! We will be back for the anniversary sale with her.

I have been going to Nordstrom at UTC since the early 1980s as a teen, about 45 years. I really…read morelove when there are friendly and helpful employees, it makes the shopping experience more enjoyable. As a San Diego native I truly appreciate quality customer service in a busy busy world. I was looking for a new purse ( the two saleswomen were chatting away and glanced at me , and not even a smile back or " Can I help you with something?" ) and because it felt so non welcoming, I decided to shop for my husband in a friendlier department. I was looking for Dolce & Gabbana cologne for my husband ( I recommend the scent called , The One) and was greeted by such a lovely and professional young man. His name is Daniel G and he was so attentive and warm. He radiated simple elegance and kindness. No arrogance, just sincerity. He is most definitely one of a kind and sincere salesperson. It was a refreshing experience! Now my husband is twice as happy since I saved him money ( on not buying the purse) and he received a bottle of his favorite cologne. I hope Daniel's manager reads this, because his sales style felt exactly like what Nordstroms used to feel like years ago. Always grateful for the kindness while making a purchase, big or small.

Free People

3.2

(33 reviews)

I like how every time I go to this store there is something new, they keep re-styling the store…read morefrequently and makes it very attractive for constant visits. The clothes seem to target younger customers but I feel that the clothes fit my personality and I like buying items from them and also get inspiration to do my own mix and match with different brands.

Love the esthetics of this boutique and the staff is very sweet..my favorite pieces are from here…read moreand I'm 71 years old! Feels like my old hippie days

T J Maxx & HomeGoods

3.3

(156 reviews)

Really large selection at this combo TJ Maxx/HomeGoods. Probably the largest in San Diego, and…read moredefinitely always a long checkout line. I'm usually here looking for housewares like drinking glasses, ramekins, etc. They have a really large selection, but you still have to go to multiple locations if you're looking for something specific. The other half of the store is the clothing, beauty, etc, and it's a larger than normal selection versus a regular store. Since this is such a popular store, parking can be really difficult. Parking on the East side around the corner is the easiest.

This has nothing to do with the service or the selection. However I was threatened as a 8 month…read moreobviously pregnant woman here. There was an overflowing cart with no one standing beside it, filled with shoes. I took a pair of shoes off the top of the cart& an irate 300+ lb man and a psychotic sounding (mayb natural or not) woman came after me. The man lounged in the air towards me and I felt unsafe. I immediately reported to the manager and the security there but it seemed like the scary couple was still in the store. It now looked like she was on some kind of Facebook or insta live, I now think I should've called the police for not only my safety but others because this was unacceptable especially in a space just shopping. If anyone goes here please beware of a couple with the overflowing cart who are on live and this man.

Anthropologie

3.8

(66 reviews)

J.Jill

3.7

(9 reviews)

Salesperson, Connie, at the UTC store is always so helpful and friendly. She provides the best…read morecustomer service. Have been coming to this store for years and she consistently gives her customers her all, whether it's helping find different sizes at other stores, making suggestions for outfits, handling returns or exchanges, or locating the right size or color of an item online. There is also a petite Asian woman who works at the UTC store and she's also delightful every time I'm there. She has great suggestions for clothing and will be quite honest and say when something isn't the best look or fit and then will recommend other items that typically work better. Like having a personal shopper. I love this UTC branch of J Jill, and these two ladies are in large part the reason I keep returning to shop there.

I keep coming back to this store because of the great salesperson, Njuyet. I let her know what I'm…read morelooking for and she will help me find the right size and styles for my coloring and body type. I always look for her because she goes out of her way to help me and I always am very happy with my purchases.

Vuori

4.0

(32 reviews)

My number 1 favorite brand for active wear or casual/lounge wear. Beats all other brandsread more

VUORI @ LA JOLLA…read more Street parking is available throughout the area, along with parking right out front. Parking is free for two hours, and when I came on a Saturday afternoon, it wasn't packed at all. I really love Vuori. This was actually my first time shopping in-store, even though I've heard so many great things about the brand from friends. My boyfriend and I stopped by while doing some Christmas shopping, and I wanted him to try on a few jackets. I especially loved their fleece jacket, which is around $140. They also have a great selection of shorts, both lined and unlined in colors like green, blue, black, and gray. I'm a big fan of the store's overall aesthetic. The service was great from the moment we walked in, we were immediately greeted, and everything in the store was very organized. The fitting rooms were spacious, and I loved that there was a comfy seating area where I could relax while my boyfriend tried things on. The staff was super friendly and helpful. I ended up spending about $330 and picked up their iconic tote bag, which is really cute. If it's your first time shopping at Vuori, you can sign up on their website to get 20% off, which is a great perk. Overall, I loved my experience at Vuori and would definitely recommend stopping by. It's clearly a popular brand in La Jolla, I see so many people wearing it, and I'll definitely be returning to this location.

Madewell

4.2

(33 reviews)

Ann Taylor

3.4

(20 reviews)