Hello Kitty lovers, if you want real gold Hello Kitty jewelry, Macy's online has some nice selections that are currently on sale. These are 10kt gold and are absolutely gorgeous! Order yours today before they're sold out! read more

See all

I have nothing against Macys... I shop here frequently. However their restroom makes you not want to use the restroom. This is the women's restroom on the second floor. read more

Macy's - Women's Restroom stall 1 - Department Stores Near Me - San Diego, California

I was in search of a particular computer bag. The staff went above and beyond to help. Even contacted another location! This was probably the best interaction I have ever had at Macys read more

Firstly, I would give Macy's a -0 review, not even a one, if it was possible. Yesterday I went to Macy's Westfield UTC San Diego. I found a pair of sandals and on the shoe itself, and the shelf, it stated 30% off. I asked the shoe saleslady (wish I had gotten her name) and she insisted the rsandals were marked at regular price, 79.00. I have really bad feet, and when I find sandals that fit me, I don't hesitate. I got home and went to Macy's .com. The same sandals are marked 35% off from 79.00 to 51.00. I spoke to several people at customer service. They told me I have to go in store to return the shoes and then order online. This is preposterous. I live in Oceanside and the nearest store would be Carlsbad Shoppes. However, I do not have time to do this. I have the receipt and customer service could have easily credited my card over the phone. I will never, never shop at Macy's again, despite that I had an account for many years previously. The shoe saleslady at UTC was dishonest. Like I said before my review would be -0 if it allowed. Poor, poor service, dishonesty!! Do not shop at Macy's! read more

Macy's - Department Stores Near Me - San Diego, California

See all

David in the men's suiting department was very helpful and friendly! Very knowledgeable and great service!

Look, the store is old and can be annoying. BUT they have great sales and sometimes really good selection. The bathing suit section was pretty bad today, and very picked over. It seems silly that by mid July they have almost nothing left. But at least I was able to find one bathing suit, and then order three more of it online in different colors. I also found some cute INC and Lucky tops on sale. So I did pretty well considering. Also today was not crowded! So there were no annoying lines at the registers. And Faraideh was very nice and put things on hold for me twice while I looked at other stores. Another thing I like about Macy's is that you can still park next to it easily. It makes carrying your haul back to your car a lot easier. Anyway, you know what you're looking for here, and it's not the glamour of the store. But I always manage to find some thing here at a good price. read more

I was here with my son the other day and were browsing the Polo section of the store since there's a wedding coming up and I needed something to wear (and polo is timeless). While I was browsing, I noticed a black male who seemed pretty tall following me and at that moment I didn't think much of it. When I left the store he ran up behind me and pushed me outside the front entrance demanding that I gave him an item back that he claimed "I concealed in my pants" and that "police are right around the corner stay where you are" and when I showed him the receipt for my items he switched up and said nothing and walked back into the store If you are going to put your hands on someone for stealing, at least know if they even stole something first! I'm never coming back to this location again. Very unprofessional. I will say however the customer service was amazing and I felt at home until this happened! read more

Great deals, great service. Grace helped me find a much needed new suit. Also paired me up with a shirt and tie. Got lots of compliments at my event. Thanks again read more

Shoutout to Madi in MAC for making my day!!!! This girl deserves a raise. 12/10 customer service

There was the absolute RUDEST man with a mustache working in the bedding section last night Tuesday 11/26/24. There was a Hotel collection bedding display with 3 duvets on it. I was looking at the duvets, trying to differentiate them (they were different weights) and see if they had a tag on them so I could tell which is which. He came over and told me to NOT TOUCH "the expensive beds". I was shocked. I'm not a child. I wasn't playing with the "expensive beds". I was literally looking at the tags on the bottom. I left immediately and ordered my hotel collection duvet online. I won't ever be back to that location. He was rude and extremely disrespectful. read more

Rosemarie with customer service was excellent. Polite, professional, fast and all with a smile. Thank you again for great customer service!

Azar was so helpful with sizing my watch! She was kind and did an amazing job! I came 30 minutes before closing and she was jumping from customer to customer making sure everyone got help before the store closed. read more

I was at Macy's today around 5:30 PM. I went into the store, and there was, of course, hardly anyone in the jewelry or watches area--unless they were hidden. Eventually, I found a lady who seemed to be just putting stuff away and acting busy; she did not even acknowledge me. I had to get her attention. When I did, she saw me. I asked her if she could assist me in looking at a ring I was interested in buying. I asked if I could see the topaz ring, and she looked at me with a frowning expression, as if to say, "You can't afford that." I thought to myself, "Screw you. You don't know me, and you can't judge or stereotype me. I make more money than you do, and you're just a retailer who probably makes at most $27 an hour, depending on your position, or maybe even less--minimum wage, I suppose." I got that cold shoulder, and I did not like that impression at all. I asked to see the ring; she showed it to me. Suddenly, a group of customers arrived--people she seemed to know--and she greeted them enthusiastically and told them their items were ready. She completely ignored me after initially trying to help me and went to assist them instead. I confronted her and said, "Look, I was here before those people, and you were supposed to help me first." One of the customers chimed in, saying, "Oh, I was just trying to pay for the stuff," but I insisted that I had been there first and she was already helping me. I dislike that kind of behavior. I didn't really care to know her name. I told her I was no longer interested in shopping. I will not go back to that kind of store to buy anything for myself, especially jewelry. I don't care about her type of apology. It was unacceptable. She was very disrespectful to me and also those customers I encountered. Do you think you're entitled to do whatever you want and take over my spot when I was there before you? It doesn't work that way. No matter our color, shape, size, or income, we should treat each other with respect. You're not the president etc... read more

They don't ever pick up the phone here. All customer service does is transfer you to the same shitty call tree where nobody answers.

Valerie at the fragrance counter was very helpful and friendly in choosing a new scent. She was knowledgable of the fragrances and made recommendations based on our conversation (walked out with Sauvage elixir). read more

Rude staff, fitting rooms see disgusting and filthy with trash and clothes everywhere. The restroom was even worse, I couldn't even use it there was even an underwear with poop on the floor. No one seems to care to help u or avoid when you try to ask a question. read more

Macy's - Fitting room - Department Stores Near Me - San Diego, California

Super ghetto. Very incompetent staff. Nobody seems to know anything about brands or product. It would be nice if you had some professional people working there that actually know what the hell it is that they're selling. This is what happens when you have 20-year-olds in charge that are hung over from partying all night the night before. read more

Customer service lied to me about my order. They cancelled two orders saying they were out of stock. They assured me that they had stock and that my orders were confirmed and being shipped They lied. They suck. They cancelled. They then still accepted orders for the items the next day. Liars. read more

I came to UTC to get an outfit for a funeral thinking it would be a pleasant experience. The store was a mess, the bathroom was closed and the entire store stank. I feel bad for the employees there, they are obviously understaffed. Clothes were all over the floor and the changing room was disgusting. I can't blame the workers, they all seemed busy helping people but are in desperate need of more help which is why I'll give at least two stars.... Otherwise, it'd be one for sure. read more

Sawsana (could be misspelled) in the jewelry department was fantastic. So knowledgeable, kind, and helpful. The only reason I left 4 stars was because I was initially being helped by another lady with a mask (didn't catch her name) who was quite rude and really put me off from ever shopping here again. Sawsana recognized this and saved the day!! read more

Absolute awful scamming store. Item was not marked as "final sale" or "last act" but when I went to return the item 4 days filter they said it was. And even the the item is not marked as final sale. Customer service rep would not take it and said that the items may be mismarked. read more

If you order online, I advise: Check your order when picking up curbside. Almost $300 spent on perfume with no free samples or gifts in bag. The good: Ready in less than 24h for pickup. Perfume must haves: Valentino, Born In Roma Mugler, Alien Goddess Thank me Later! Parking for mall: 1st 15mins - free $2.00 hour after. Curbside located outside store entrance. read more

SoOOO exciting to see Toys R Us inside of Macy. Sounds like a exciting project to work on & keep busy. read more

See all

The customer service in the women's shoe department is lacking. Most of the employees act like it's a bother to help with finding the correct size. Come on Macy's, you can do better! read more

Oh, how mighty Macy's has fallen. I thought the Macy's was bad and decrepit at that sad Carlsbad mall*. But I've found a worse one: the Macy's at the posh UTC mall. On a recent visit, I enjoyed all the following: - A weird pervading smell. Clean the carpets already, or remove them. Or are there diapers secretly living in the racks? - Volunteering for a search and (if necessary) rescue mission to find a cashier. Or was I supposed to take the stuff home and call in my CC#? - A $10 overcharge on a shirt. When shopping at Macy's, you never know exactly how much something is going to cost, because there is always some sort of sale going on or you have a coupon on file that doesn't exclude your purchase. That said, the price should never be *more* than what's on the tag. - A shirt that was impossible to try on, because they jammed the exploding ink tag through the entire shirt. At least the tag didn't explode when I chucked the shirt at the wall of the stinky, unlockable(!) changing room. -Nobody working the shoes department. Those shoes on display aren't meant for taking home; somebody gotta go get your size. - A cashier who scolded those of us who asked for assistance with shoes, saying "why are you asking for shoes a half hour before closing?" This caused a father to walk his embarrassed teenage son right out of the store. - Searching for shoes in the disorganized stockroom. Ironic to read Macy's latest memo there on "shortage" and seeing that tens of thousands of dollars of various brands simply disappear from the store each month. If Macy's actually had employees, maybe shoes wouldn't be walking themselves out the door. What a debacle. This leaves me to wonder: how does Macy's still even exist, except to wring out the last few cents of pandemia stimulus funds? * It's the Macy's where, when you go into the dressing room, the hair on the back of your neck stands up, because you feel like somebody died in there: https://www.yelp.com/biz/macys-carlsbad?hrid=BiXHkZidvrSYq6xq_tHIAA read more

Priya was incredibly helpful to my mom & I as we were shopping for jackets on a rainy day. She went above and beyond to make sure that we got everything we needed, and made sure that my mom got the maximum amount of savings with coupons on her purchase. I wish all retail employees were like her. She even tried to get us an umbrella on our way out, but unluckily for us they had just sold their last one! Hahaha. read more

The store was filthy. It made the shopping experience incredibly disappointing. I left purchasing nothing, even though I needed a dress for an upcoming wedding. read more

Macy's - Department Stores Near Me - San Diego, California

Worst experience ever. Actually, I don't even know if it was even an "experience" since my whole shopping trip was approximately one minute before I got up to leave. Last time I shopped at Macy's was near Mother's Day, when this location suffered multiple shoplifters. I was one of the witnesses who saw these shoplifters, but that day I was dressed up so -- of course -- they didn't suspect me. It seems like their loss prevention program is just retailers asking suspicious-looking people "May I help you?" then right after asking another customer to seem inconspicuous. Well -- In the many years of shopping at Macys, I have never had a worker come up asking if I needed assistance. If anything, it was even more difficult to find an associate to help me. Mind you I am an Asian women shopping by myself with a cap. I guess I wasn't dressed up enough for this retail store because 20 seconds after I came in and looked around, the lady asked "HOW MAY I HELP YOU?" aggressively. I wanted to see if they had any DKNY Varsity jackets. So giving her the benefit of the doubt that I wasn't a shoplifter, I asked her "yeah, do you guys have any varsity jackets?" The old lady stared right into my eyes without glancing elsewhere (maybe... I don't know... her store inventory computer) and said firmly, "NO... No... I don't believe we don't." Wow, thanks for your amazing help. I'm sure you know EVERY item in the store without looking it up. She stared in my eyes the whole time during the encounter, making me feel extremely uncomfortable. I said thank you and left the entire store because at that point, I couldn't even look around without being suspected. Anyways, like the actual shoplifter on Mother's Day, she asked a group of boys right after if they needed help. It's ridiculous. It's one thing to be wary of shoplifters, but it is another to assume me, an Asian women who wore a cap but a bright white shirt, a skirt, and Crocs, to be a shoplifter. If my assumptions are wrong and I'm giving Macy's another benefit of the doubt, then it is disgustingly awful customer service to NOT even serve a customer who asked for help. You offered help, I asked for help, and you denied help. 1/5 Stars. They have last season handbags anyways. read more

This is the worst Macy's! No one in their make up counter answers the phone. I called 2 wks ago regarding a Estée Lauder mascara that's been out of stock probably since last year?? They're still out of stock. Called again this week looking for Chanel foundation in my color. No one answers the phone. Called back for an operator. The operator is unavailable. After trying a few times, I got someone from Clinique counter on the phone. She offered to help me with my Chanel foundation yet she has no idea how Chanel's color system works. I asked if any Chanel person is going to be there. She said no, they're both off and manager Bannie she's also off....... Ummm OK! Anyone working?? I ended up getting the my foundation from Nordstrom instead. Maybe this Macy's is being shut down too? IDk but the store looks depressing. read more

Macy*s used to be a great store with excellent products and service. Today's experience was quite the contrary. The merchandise quality, in general, was not that great -- save for the name brands. Lines at the cashiers were upwards of 12 deep. Department associates were none existing. Prices were not posted in several departments. After a hour of shopping, we left with nothing. read more

Some people like to go and shop at the many Department stores where you can find the many sport shirts and the nice dress shirts that you can wear with suits. For the many lady shopper you can always find the great colors for the many personals that ladies need and the many shoes because with Macy's you can find the great selection . The many years that I had worked with the company they had so many things that you could find the many men's furnishings and the great selection of sports wear . With Macy's you have the many years that the company has been around the many stores that are across the United States and the many departments they have to help many outside groups and those that need things ordered . The greatest thing that you see in a Macy's Store is great customer service because when you have a shopper that has a tunnel look and has been looking all the many stores you can take things and ask those Information questions . When you take those few minutes and walk with the customer because they may need to get back to you this might be their first time in the store and you can guide them through the day and introduce them to the many departments. When I had visited the UTC Macy's I had seen so many things that had surprised me not seeing those that were greeting and the great customers service . When you have to have the sales clerks call for help and to find the ones that know about men's furnishings suits and those that can walk a person through the whole sale . Many customers can sense the many Issues of commission sales and those that can go the extra mile I had found the UTC lacking . There was one sales clerk that had stayed with me and helped me through and being fitted for suit jacket and a Blazer he was asking me those Important questions in regards if I was traveling and or going to business meetings . As a reviewer that had showed he was a person that had worked closely with customers and was able to create good business contacts and those that would be coming back . Customer service with Macy's Is very Important and the welcoming thing seeing the many customers that would come and go from the store it like when Invite family and friends to your home you make that lasting friendship . read more

This place never opens on time. Only time I got good customer service was a time all the executive from Macys were there, everyone was being nice. read more

Mark from the Lancôme counter...I cannot say enough AMAZING things about him. My mom and I came in to get color matched for foundation and concealer after years of people mismatching us. He sat my mom and I down and he must have spent over an hour on us-color matching, talking with us, and proving the best service. He is just the sweetest person ever and we could have spent all day talking with him. My mom left feeling so confident and happy that she found some makeup and skincare, and for the first time, I left with makeup that actually matched my skin tone. Mark took the time with us and made sure to get our input along the way and would analyze our skin types before recommending products. He is the best, and I would 100% go back in a heartbeat. read more

This review is for the older gentleman who helped us out over the weekend in the linen department. I wrote your name down with the intention of mentioning your amazing customer service on this receipt but the paper was lost. I'M SO SORRY! My Dad always gives me gift cards to Macy's for Christmas and my birthday, which are just days apart, so I've accumulated several over the years that I can't seem to spend. Finally decided we needed another set of sheets for our bed and I was going to spend the $400 I had saved up. We've purchased their top of the line sheets in the past so decided to get another white set of sheets as back up. We got the white cal-king fitted, flat, king pillow cases and 3 European shams. We ended up going well over the $400 but the gentleman gave us a discount and re-opened our Macy's card that hadn't been used in decades, so we can maximize our savings even more. I think we ended up paying a few hundred dollars over my gift cards but since we love those sheets, we figured it was the best way to use the money. Honestly, without this gentleman's help, we could've easily spent over $100 more but instead, he helped us save. We very much appreciated that. After he rang us up, even asked if we wanted to keep the gift cards for sentimental reasons, which I appreciated. I don't have attachments to many gift cards but since it was from my Dad, I wanted to keep. Thank you so much for your patience and help. Great help is hard to find and we are so thrilled we found you in our last Macy's visit. I just wish I remembered your name. P.S. LOVING the sheets! read more

I enjoy visiting Macy's, especially INC. I usually find what I am looking for and the prices are reasonable. Also a lot of good deals to be had on the sales racks read more

I made a purchase on August 16th on the MACY'S store of a Chanel Make up. They never delivery it and never sent it to me any update. I'm asking since August for my refund, I called macys 6 times and spent around 30-40 minutes in each call. Besides don't do the refund, they change the method (gift card, my account) everytime and don't give any confirmation about it and then I need to call them again because I'm not receiving my money back. I don't do reviews. I'm feeling disrespected that's why I decided to come here to advertise people. There isn't justification for this. I had a problem with Macys when I bought a mattress with them and they sent to me a mattress with a hole. They never solved my situation. They ghost costumers even when THEY CAUSE the problem. If I can give you an advise: DO NOT buy with MACY's because in case your order pass through a situation that you're going to need costumer services you'll face the same problem as me: GHOSTING. read more

Needed to buy a suit jacket to replace old suit jacket that doesn't fit anymore, but the pants fit fine! I was catching a flight for a funeral and was short on time. Stopped a salesman , Josh, and asked him for help. The guy was awesome! Searched all the different styles of Kelvin Klein suits, was able to match the same jacket I bought two years ago. He gave me a quick measurement ..and found my correct size. All done within 30 minutes. I made my flight on time, and now have a black suit that matches and fits ! Thanks Josh! read more

came in here looking for a fragrance. told the woman working the fragrance that i wanted a more floral type of fragrance with jasmine type notes. then she rudely dismissed me. she made no attempt to help me find something similar. she just basically told me to off myself. don't come here, don't patronize a place with someone so unhelpful. the ladies on the top floor were very nice however, kudos to them. read more

I was in the store and looking for a dress for a wedding .. not one person came up to help me .. and I finally asked someone where the dressing was ( as I was holding five dresses in my arms .. she didn't bother to take them out of my arms .. and pointed me to the dressing room !!! Not one person asked me if they could help me !! I won't ever be shopping at Macy's again ...really upsetting !! read more

Was just there a few minutes ago trying to buy new foundation only to realize that the shade I'd had for years was too orange! I asked for help and an employee (I think she said her name was Reena) was so kind and professional with helping me find my shade! She was very patient with my issue! She worked in the MAC section and she had curly hair. She was very sweet! read more