Wow, Just returned a white dress shirt to Macy's that my wife bought for me with the original receipt and was given a gift card that I could not use because they did not have the right size shirt. My wife paid with her debit card days ago. I called Macy's and there customer service advised me that I could return later and bring my wife's debit card to have it reversed. Just what I want to do:(. I went to Nordstrom's bought the shirt and they pressed it for me:). Oh all over $32.50. read more

Tom at Men shoes department on a very busy Sunday and by himself was very patient. with the customers in line waiting for helps with shoes. Terry was just as helpful at the Levy's area. Macy's need more associates like Tom and Terry at the store!!! read more

i was shopping in Young man's department and Eric Gallegas was a great help. He walked me through the best deals for what all I was looking for. He was very patiently helping me while I was selecting clothes for my sons. Thank you Eric! Keep up the good work read more

Pathetic. The worst Macys Ive ever been to. Are we talking disorganized? The clothing is supposed to sectioned by brand . Im sure Alfani & Jones & Style& Co. would not be happy to know that their merchandise is all over the place. Petites mixed with Womens, sportswear in the career wear.THIS IS LiTERALLY THE MOST DISORGANIZED MESS IVE EVER SEEN. There was no grand sale causing such a mess .Sadly the poor sales girl had no fashion sense herself and looked like something from Little House on the Prairie was alone and clueless. She was very sweet but of no help to me because she did not know the merchandise. This was the worst experience Ive ever had in my lifetime at any Macys. Sorry Main Place Im going to the Brea Mall from now on. read more

Macy's is a kool store Cause they have makeup clothes And shoes and also sweaters Yay read more

This MACYS is literally the worst. The customer service is non existent. It seems as i was inconveniencing every employee I encountered on my last visit. I told myself I was done with MACYS because I hate dealing with these morons they hire. I was fuming from my last visit. I had a return and this employee was helping another customer. She had an issue with her credit card and had to call the cc company. While she was on the phone I asked very politely if he could help me while she waited on the phone and they both said that he's helping her. That's fine I'll wait. They tried the transaction again for her. Again, it didn't work. Again, she was on the phone on hold. She said you can help her (me) and he WOULDNT!! He was literally just standing there looking at the lady on hold on the phone. Meanwhile another employee used his register. I asked again you really can't help me while she's on hold and she said you could take me?? He said the computer was being used WHICH IT WASNT SINCE ANOTHER EMPLOYEE JUST USED IT. He said no. I asked him to get the manager and he made a call. He said two people are coming now. I asked if they were managers and they weren't. I asked again to have manager come and he said he's the manager. ??? I asked for his name and he wouldn't give it to me. Seriously, this is the reason why MACYS is going down the drain, these rude and incompetent employees. I'm seriously done with Macys. read more

I love the store in general, but somebody pleeeeeeeease tell the store employees that their job is to help the customer. The customer service here s@*#&. read more

I typically go to this Macy's for the make up counter. I have been battling the dreaded bags under my eyes and have been on the hunt for something that actually works! You know when you get a gift with purchase.. .well I did from Clinique and they had this eye stuff in it called "all about eyes". I used the sample and felt that it was actually working so I went for the big one! $50 and two weeks later I just didn't see the same results that I felt I had gotten from the sample. You can't beat their return policy for their cosmetics (I always keep my boxes until I am absolutely positive!) My boyfriend was wondering how I was going to be able to return something that I have already been using, I assured him to not worry and just watch, I think he enjoyed it as much as me! What bothers me the most is when the sales lady doesn't listen to what I am really wanting and needing and pushing stuff on me that I am just not interested in! But this time I was able to get the help of the most wonderful girl. She really took the time and noticed my bags and gave me her best suggestions, her first question was "are you set on Clinique or are you open to other options?" Give me what works I don't care who it is made by! I ended up leaving with an amazing green tea something by Organics and a sample of something else that I will be going to get tomorrow! Thank you lovely sales lady! read more

I have been a long time Macys customer. In fact, I'd say 95% of the clothing I buy for myself or my husband comes from Macy's. I buy gifts for birthdays, weddings, and baby showers more often here than anywhere. I am at Macy's on a weekly basis. So, this latest experience has me questioning myself on whether I should take my business elsewhere. I went to the Mainplace Macy's today for the first time in about 2 years (I'll stick to South Coast from now on). I was looking through the clothing with my husband when he came across something I had never seen before. A Michael Kors dress regularly priced $180 that had one of the white replacement tags on it with the price marketed down to one cent. I couldn't believe my eyes and knew someone clearly made a huge mistake. However, I also know Macy's policy that is plastered right on their registers that say they will honor the price of the merchandise and if it rings up incorrectly give you an extra $10 off. I showed the girl at the register and she immediately ripped off the tag. She rung it up and it rung up for full price. She told me she could give it to me for something like $99. I asked her what happened to their policy and pointed to the sign. She looked at the girl next to her and they both gave each other a look and one said they can't even sell things that ring up for one cent, but would give it to me for the $99. That makes no sense. She had a major attitude. I would never expect to get such a steal from Macy's. That being said it was truly an employees fault that they were lazy and put a replacement tag on the dress with that price. You advertise you will give the price and therefore this instance shows Macy's is using false advertising. I don't support companies who do this and I especially am not in favor of employees who rip tags off clothing right in front of customers faces when they see an issue. My guess is she is the one who made that tag improperly. I hope that you find my comments useful for training. I've never had a bad comment about Macy's, but this was quite the shocker. There is plenty of competition and instances like make me question if I should go elsewhere. read more

Went here shopping for my bd. Thinking of getting a sport coat. Walked the entire store to find help. Couldn't get any. There were workers all over jewelry and cosmetic. None of them wanted to help. I have never seen such a thing at MACY. I usually go to the one in South Coast. What a different of atmosphere and customer service. I don't usually right reviews but unfortunately my first is a negative. Just so upset. read more

First of all I don't really shop at Macy's but if you want to purchase an engagement ring go to robins brothers go to Kay jewelers go somewhere where they're actually going to cover your diamond that's right at Macy's they only cover the side stones so you're paying $200 for a warrantee that doesn't even cover your main diamond if it falls out. So my fiancé bought this really expensive ring and we still had to pay out-of-pocket $200 for the warrantee that doesn't even cover anything except cleanings and touch up of the prongs and the side stones but not the diamond when most jewelry places don't make you pay a warrantee for an engagement ring you just bought because it already should come with it and then on top of that I went somewhere else to look at engagement rings because my fiancé asked me if I found something better and that covers everything then we should get it and return the ring to Macy's and let me tell you our return policy is it up yet to find out even though my ring and for sizing at Macy's I still can't return it now because I resize that even though they can resize it back to its original size so I can't return it now so we're stuck with it. To mention I went to robins brothers and I found a more beautiful same price ring that actually covers everything and better customer service. So in general if you want to buy Joe are you there please don't do yourself a favor spend a little extra money or don't spend the extra money and go somewhere else for their gonna treat you better and you're gonna have better coverage on something you bought. read more

There is a man by the name of Tom working in your women's shoe department. He has the most EXCEPTIONAL customer service I have ever experienced or seen! He appeared to be working alone (with the exception to the person in the back pulling shoes) and I was window shopping for a pair of work shoes for about an hour. There were a few VERY busy moments and each time a crowd rush through his area he handled each and every customer as if we ALL were tipping him! He apologized and that EVERY customer, gave accurate wait times, helped ppl with getting shoes pulled, paying, and looking for similar shoes with slight differences. I did not witness one customer walking away due to frustration nor anyone unwilling to patiently wait. I know the this was 100% due to the quality of Tom's hospitality! I personally praised Tom and thanked him for his excellence. I have been in the customer service industry for over 14 years and I pride myself on making each and every customer know that I care because I do! I KNOW that my customer service and hospitality is 100% efficient but Tom has set a NEW standard for me and he deserves to KNOW what an asset he is to mankind! Absolutely AMAZING person! read more

This review is for the fine jewelry store Manager...if someone says hi to you sir the courteous thing to do is to say hi back I don't know in what barn you were raised but here in America we have customs specially if you work in sales...Big Thanks to Liz for helping me with the jewelry the manager once again is a huge douche!! read more

Some of the workers are rude here, that is if you can even find one, areas are usually deserted. My mom walked up to a lady and asked a question, the lady however, said "You have to say excuse me, what the hell do you think you're doing" and even went so far as to call my mom a B****. I don't know if it's just that she's having a bad day, but she shouldn't be employed, that for sure, she's also lucky I didn't catch her name tag! I wouldn't recommend this place. read more

I placed an online pick up at the store order 12/04/14 and went to pick it up 12/08/14. I went to the jewelry department because that's where my email said to go, when I get there a white elder female associate with blonde hair tells me " do you need something" I go on and tell her I have an online pick and rite away with out even checking she sends me to the third floor because according to her the first floor never had pick ups they are all sent to the third floor even though the email says otherwise. To make the story short I go to the third floor with my 3 yr old son and the associate there tells me it should be on the first floor but offers to look anyways. She then sends for a manger for help. My 3yr old was so impatient wanting to run around did I mention because it took then 50minutes to figure out that my item was indeed in the first floor! It was a horrible experience all I got from the manager was a sorry I can't do anything else because I'm not the store manager. I myself am a manager and know that regardless of what kind of manager you are you're duty it to satisfy the customer and amend your mistakes . I am a regular shopper because I have a macys credit card but after this incident I will not be going back and closing my account as soon as I'm done paying it off. It should not have taken more then 10minutes to get my item since it was already paid for. read more

One star because the stuff is great, the store is a pig-sty. Sunday morning, 11:00 AM store opens. I enter the south west door near the Main St parking garage. There are men's clothing all over the floor, flung over the racks, stacked on the checkout counter top! How can they leave the store like this on Saturday night, and yet still leave it untouched Sunday morning? Am I being punished for not going to church?? I ask myself is it fair to charge me $65 for a shirt you've left tossed on the floor? Why should I give you my money if that's how you feel about what you're selling? I would'nt be shocked if this is one of the 300 Macy's that's closing nationwide, but it's not...I checked. I wish I could say I won't be back, but I can't. Only raging on the store condition, not the lack of cashiers, as I always expect to have to hunt one that's open down! Boo Macy's. read more

Been waiting 45 minutes to pick up an online order...only person working the counter was on the phone the whole time just staring at me. Asked her to call another associate. She just stared at me. What's the point of ordering and picking up at the store when waiting for shipping would be faster at this point .... If I bought this in store I'd be gone be now. read more

I am late in writing this review. I am specifically giving 5 stars (would give more if possible) for 2 employees who really made my day and saved me a lot of grief. Their names are Cindy and Maryann (sorry if I am not spelling either names wrong!) I used the ladies room on the 2nd floor and left my phone in one of the stalls. Upon realizing, I went back to see it was no longer there. I flagged down the first employee I saw and it was a kind hearted young lady, Cindy. She quickly got on her phone and treated the matter as if it was her own phone. Luckily when she called my phone another employee Maryann picked up. She has found my phone and had taken it to the executive office to hold it. Thank goodness for these ladies. I was not only relieved to find my phone but was also deeply touched and am still very grateful for their actions. Thank you both from the bottom of my heart. You saved me. read more

This Macy's is SUPER messy...it's impossible to find anything! However, the biggest turn off for me, are the dressing rooms! After being in the dressing rooms, it makes you scared to step foot into this Macy's! I have been into the dressing room around three times (I didn't think this could possibly happen more than once, but it has, now I won't go there anymore!): the dressing rooms are crawling with crickets! Normally, crickets wouldn't gross me out, but we are talking a LOT of crickets! There will be huge piles of crickets in the corner of the dressing room-if you put your purse or shoes on the floor, if you look at them 3 second later there will be cricketss on them! It makes you want to puke! I feel bad for the people who work there-they need an exterminator. read more

Macy's get a clue. It's the day after Christmas, you have hyped your sales, now open more registers. People waiting in line arguing about coupons, etc. no wonder you are losing money and business, people get frustrated and leave without purchasing. read more

Wow! I was so impressed at the wonderful customer service I received today at Macy's cosmetic department, that I felt I HAD to make a yelp account in order to share my experience. I have been coming to this Macy's cosmetic department for about 5 years now, and in the past I had received "average" customer service. In the past the girls have been very kind, but I have also received my share of attitudes from a few of them. I always just assumed they were having a bad day; however, that's no excuse. Nevertheless, today I felt that I received the most sincere and caring customer service. Amber, the person who helped me out today, was not only super informative, but she actually listened to my concerns about my foundation & skin coverage, and by doing that she was able to better provide me with more options and really acknowledge and addressed my concerns. Good job! In the past I have had difficulty finding the "right" foundation that better suits me, and today she made me feel confident and pretty. She went out of her way to accomplish this. She politely answered every question I had. Even cracked a few jokes. Lol I truly felt that she takes on her job with pride and care, something that many people lack. I applaud you Amber, keep up the good work girl! Thank you for making me feel the way that you did :) read more

I've been to this Macy's twice. And I'm still not sure why I even bothered coming back the second time, when the first time was SOOOO terrible. I even spoke to the manager that was in charge for the day who completely agreed with the total disregard of customer service at her store. She knew that none of the employees really cared about the customers, but she "wasn't sure how to change that". Really??? How about hire enough staff to care for the customers and if at any point in time they treat a customer like they don't matter - FIRE THEM. Start by having people answer the phones when customers call. I can't believe I spent an hour and a half waiting for someone in housewares to answer after several disconnects/hangups. People will meet whatever expectations you set forth. I will make it a point to tell everyone not to shop at this Macy's just to save them the grief. What an awful, horrible store! The most frustrating thing is that I know...nothing will change. People in administration will either never see this review (or the other 45 negative reviews) or see it, not care and not make any changes. Sad....it's just sad. read more

Great service and very pleasant people at the Chanel counter at Macy's, Katherine & Erik. I dropped by to get a color match for foundation and they were very busy, but they made sure I was acknowledged and was checked on several times while I waited, including other staff and management that popped in to help out with the pack of people. I witnessed both of them dealing with a rude customer with grace and a smile. The only reason I didn't rate a five stars is the delay, but quite honestly, I don't think it is because of the employees, but when a customer takes up several people's time (and is demanding on top of it) it is going to affect the experience of other customers. I will be back. read more

My review is for the Clinque Department. They are a JOKE!!! Went to purchase my items so I can get the free gift. I have been calling the last 2 weeks to see if they have the sponges for the compacts. The lady tells me they are out and wont have them til AFTER the gift? Really? Why so they can make me purchase more expensive items!!? I dont understand, what happened to customer service!!? DIANA was sooo rude and for that I will now go to BREA even though its longer drive!!! WOW read more

This is my go to store and i am a frequent shopper. However, in my most recent visit the occassion was less than satisfactory. I have never received such low customer service from any store. I asked this lady Aundrea for help and she basically ignored me and was too busy with her own concerns to care. She just tried to turn me away and barely answer any of my questions. Macys Santa Ana hiring her was a mistake, I always would shop here before and never saw her then, even if she is new and not familiar i would never imagine such carelessness or disrespect towards a customer. Someone should be fired!!! read more

I've noticed that they're undertaking a big remodel on the bottom floor right now. Couldn't find out any details, but it appears to be an expansion of the original square footage, which I think they're stealing from the north side entrance which was previously unused space. Very excited about this, because at one point Westfield was hoping to raze this classic building and add an outdoor component to the mall and move Macy's to the far end where the Mens Store currently is (which isn't nearly big enough). I have high hopes here! And today, was in the jewelry/hangbag area (which is SO much more glorious that those at ground-up built Macys) and I actually SMELLED Bullocks still. Loved it and for a minute, imagined all the upper class Floral Park shoppers here in the 60s. It was nice. *Update March 2012: the remodel is not adding square footage, but is returning the mens department to this store. I wonder if that means the far end (former Robinsons) is slated to become something else. read more

This place is pretty small and does not have a great selection of clothing. I usually buy my jeans and jackets there.. I used to buy the LRG clothing they had there, but the variety isnt great. I still like macys, still has an ok selection of dress shirts and colognes. read more

On Sunday a few months ago, I went shopping in the Women's Store Juniors section. I found a dozen items that I wanted to try on in the fitting room. It was 6:47pm when I went to try on my outfits. The store closes at 7:00pm. I was told by the sales associate quite strictly that the lights would go out at 7:00pm in the dressing room, so I had better be done by then. I said okay and thank you and proceeded to try on my selections. When 7:00pm came, the lights in the dressing room were turned OFF and the fitting room itself was black with NO LIGHT. I had to use the small beam of light from my cell phone's screen to locate my purse and clothes. This is a very ridiculous situation as women are in a state of mid-dress. After myself AND another customer in the fitting room asked for the lights to be turned back on, the sales lady refused. I had only tried on half of my purchases by this time. Of the twelve items I picked out to try on, I only bought four and tried on six because I was not given the opportunity to even try on the others. This is incredibly inconsiderate service. I understand that the store closes at 7:00pm, but don't turn the light off on customers, as though we are an inconvenience. It leaves a bad taste in a customer's mouth. read more

Courteney in the Estee Lauder section was so incredibly helpful tonight! Told me of all the sales and suggested which would be the best deal. Thanks! read more

I just had the BEST experience in Macy's thanks to a specific associate, Victoria, working at the Chanel counter. She helped me over at Inglot since no one else was there. She is so genuinely kind, funny, and extremely helpful. She gave me the most positive experience I've ever had at any department store. I will definitely come back any chance I get to purchase makeup (rather than my usual Sephora or Ulta), when I'm in southern California. read more

This place is horrible!! I went to look for a shirt that I saw in the Sunday ad and of course couldn't find in this mess! The selection is awful and there's no employees to help. It's under construction, but they might as well demolish it and start from scratch! I'll never go there again. Worth making the drive to Brea or South Coast Plaza! read more

Dana in the shoes department was so so helpful and sweet very accommodating and patient!! Awesome customer service 5 stars for him!!!! :)

i went to this macy's in search of a couch. i found one that i thought was great. it was reasonably-priced, good looking, and comfortable. so i bought it. here is where things get bad. when i bought it, they told me it was not in stock at the warehouse but would be there in a week. that week went by and they didn't call me so i called them back to see what was going on. they told me the delivery time had been pushed back and that these things happened but said it would be there the next week - now 2 weeks after the purchase. this would establish a pattern that would go on for almost 2 months of them giving me a date of arrival, the couch not showing up, them not contacting me to tell me that, me contacting them, and them telling me, "sorry, it's not in but the new arrival date is in a week." long story short, think twice before buying something that is not in stock at this macy's. read more

I went today to buy a new perfum I have to say that they have an amazing Castumer service but the prices are a little bit expensive compare to other department stores . read more

Katherine in cosmetics was so helpful and nice. I would recommend her for make up tips and getting all dolled up for the holidays.

I have gone here a few times in the past while shopping at MainPlace Mall to take a look around at the products they sell here. I really like how they remodeled this store in 2012! They remodeled this place because Macy's Inc. decided to consolidate their two stores at MainPlace Mall into one and because they believed that the main Macy's store was large enough to hold all the departments you'd usually see in a full line Macy's store. As a result of this remodel, the new Men's department was installed on the first floor, which I like because it's huge. I also like it because whenever I want to shop for clothing here, I can choose from a wide range selection of clothing that I think suits me very well. For the women who like to shop at Macy's, the cosmetics department on the first floor has a wide range of cosmetic brands to choose from, and a 2nd floor that I believe is entirely filled with women's clothing. Overall, I believe that Macy's has been the largest retailer at MainPlace Mall since 1996 when Macy's replaced Bullock's, and it still has been this way since the store consolidation in 2012, that is if you think about it :) Thank you for taking your time to read about this and I hope this review has been helpful! read more