Ruined My Graduation Dress and Then Treated Me Rudely ! I…read morerarely leave negative reviews, but this experience was so disappointing that I feel obligated to warn others. Three days before my graduation, I brought in a brand-new white Donna Karan dress that I had purchased only two days earlier. The dress had never been worn. The only issue was that it had gotten wet during delivery and developed a few yellow water stains. Before leaving the dress, I specifically asked whether the stains could be removed. I explained that the dress was for my graduation and that I needed it back quickly. I was clearly told that the stains could be treated and that the dress could be properly cleaned and pressed. Based on that assurance, I trusted them with an important garment for one of the most special days of my life and paid for expedited service. While the dress was returned on time, the actual service was a complete failure. The stains were still there. In fact, the dress looked just as bad, if not worse, than when I brought it in. When I got ready for my graduation and took a closer look, I realized the dress was not wearable. At that point, it was too late to find another solution. What makes this even more frustrating is that this review is not about the $22 charge. It is about trust. If the stains could not be removed, I should have been told that from the beginning. Instead, they accepted the dress, assured me the work could be done, charged me for the service, and returned it without fixing the problem. To make matters worse, they also removed the original Donna Karan tag from the dress and did not reattach it or return it to me. This was a brand-new designer dress, and there was absolutely no reason for the tag to be removed without my permission. The final disappointment came when I called to express my concerns. The person who answered the phone identified herself as the manager and was extremely rude, dismissive, and completely uninterested in taking responsibility for what happened. There was no apology, no attempt to understand the situation, and no effort to make things right. This business did not simply fail to clean a dress. They ruined an important moment that I can never get back. A graduation only happens once, and because of their poor workmanship, lack of transparency, and terrible customer service, I was left stressed and disappointed right before a milestone event in my life. Please read the reviews carefully before trusting this business with any important garment, especially a new or special-occasion item. I will be attaching photos so others can judge the quality of the work for themselves.

Took my shoes to get new heel taps and they did a great job replacing them.. I would definitely go…read moreback.

Prompt, friendly and attentive service at both drop off and pick up. Super reasonable prices for…read morethe area. On-site dry cleaning, items are not sent out as many in the area do. Eco friendly products for dry cleaning. Quality job on my long wool coat. Though I don't dry clean many items, I will be using this dry cleaner when needed. I highly recommended this business to anyone in need of dry cleaning services in Bayonne.

Best Dry Cleaners in Bayonne!! Use organic products, clothes always smell fresh. Courteous staff,…read moreand their alterations are hands down best in the area. True professionals.

The woman who owns this shop is WONDERFUL! Sweetest lady and she repaired a button on an expensive…read morewool coat in less than 5 minutes. I was thoroughly impressed and the price was right! Very grateful for the discovery of this shop and I will most certainly return and recommend it to my friends.

Still love this place two years later!…read more I come here regularly to get some pants hemmed. She is so kind and fast to work! I usually don't need things so soon... so she ends up holding things for me for weeks. Ha! Great customer service!

I' truly recommend this laundromat to everyone. The staff is very friendly and professional. They…read morewelcome you and the place has a feel of a small town community. They picked up my laundry for free!! And delivered it back the next day for free and it had a wonderful scent! I'm never going anywhere else!

Best wash and fold in all of Bayonne. I'm lazy and hate folding my laundry. I drop off my laundry…read more(they also have delivery services) and it's finished the next day. It's affordable, the staff is friendly, and my laundry is finished usually by the next day. I love their attention to detail, my laundry smells fresh, is folded to perfection, even my underwear is folded into the cutest triangle. In addition to wash and fold, and self service they also do dry cleaning. Why would you ever want to do laundry again yourself

Busy during the day but nice and quite at night when i go love the over sized washers and the…read morelady's are helpful when ever there is a problem

They stole my clothes and I saw it and called the police on it then they hide it from me & the…read morepolice and refused to be involved in it and said I am the one who lost it. Very very bad place

This place ruined my favorite coat…read more They gave me cash to buy a new one, but it's not for sale anymore and cannot be replaced. THEY ALSO KEPT THE COAT and told me they donated it. I'm very disappointed and would not recommend this place to anyone.

I've been going here for many months and I always get what I want. Great service, they're very…read moreattentive and great price. Whether I need my clothes tailored or dry clean, I always get the best service.

Professional Touch was recommended by a friend for tailoring. We got a suit brought in and it came…read moreout perfect. Because of the first great experience, we decided to bring in our jackets and coats with leather for dry cleaning for the first time. We were charged a great price and I was very impress. A few days after receiving the pieces back to the cleaners, I decided I'll wear one of the coats to dinner in the city. On my way to dinner, I couldn't help but noticed a few torn marks on the left wrist area of the coat which looking closely similar to razor marks. My first reaction? I freaked out of course and started looking for any other torn marks. I found the same razor torn marks on the right hand. Now my body is boiling because I went from freaking out to what the fuck! I am sure those who likes nice things like myself, cherish and takes care of what we have. The coats are not just any coat, it's more of an investment. AND when you receive a coat that you expected to get back in the same condition when you had originally dropped it off especially from a company you trusted. However, it gets even better. I got home and closely examine the rest of the coats I dropped off. I found the same razor cut marks on my other coat, but on the trim of the pockets. I def went back to Professional Touch and approach Mario about my complaints and these are the exact responses I got back: Mario: "This is worn out" Me: How so? The same exact razor cut marks are on the other arm. And on the pocket of the other coat. What are the chances of it's happening at three different areas on two separate coats. Mario: "this is not leather, it's plastic" Me: the label says leather, this is a 700$ coat. Why would I pay 700$ for plastic. The fact of the matter is that I never got an apology, and he tried to insult my intelligence as if I can't tell the difference between plastic and leather. He continued to try and justify the damages when clearly, it was their fault. Someone there deliberately used a Brillo pad to clean my leather coats or there is a very unhappy employee working there. In addition, I never got offered a refund, but I did get an offer to "patch" it up. Lol. Great job for the customer service. Next stop: Better Business Bureau.

Updating my review. I dropped off some garments to be stitched into backdrops. Simple job. Doesn't…read moreneed to be fancy or perfect in the back. When I dropped off he said he will take care of me. It will be a good price. When I come to pick it up he tells me $140 for 4 backdrops. Granted it was a perfect job if it was going to be drapes. But they're only backdrops and I didn't plan on spending that much money to get hem stitched smh I will not return for future tailoring jobs. I was told to come back in by the lady at the front desk via Yelp response to my survey and she would take care of everything. I asked for a SIMPLE piece of garment to be stitched around the edges!!!! She said don't worry we will take care of you it's going to be cheap. I come back today and the owner is trying to charge me $50!!! WHAT THE F*#%! The worst place I have ever been to. Never going back.

I dropped off 2 cotton shirts and a linen shirt for wash and press (regular laundry, not dry…read morecleaning) and I was satisfied with the service. Price was fair (about $3 a piece) and they all came in a hanger as expected. Rosanna was very friendly and suggested dry cleaning for my linen shirt but since it's a somewhat old shirt which has already been washed I didn't want to spend the extra bucks and she totally understood. I will be back and update my review but so far I'm happy with the service I received.

I don't usually leave reviews but I really MUST give credit where credit is due ! On The Spot Dry…read moreCleaners took such great care of me! Truly great customer service! I needed my uniform pants worked on & finished on the SAME Day & I went on Yelp & called all the Cleaners in Bayonne that were open at the time (8am) & each & every one so far said "... Sorry, we can't make that happen on the same day." On The Spot Dry Cleaners popped up next so I gave them a call & Barbara answered the phone. I explained what I needed done & the urgency on how I needed it done the same day because I need to wear them for work tomorrow morning & she said, "come on in, let's see what's going on." When I arrived, she assured me that they can work on my pants & finish them by end of day & they DID! I dropped off my pants at 9am & Barbra updated me throughout the day by contacting me on my cellphone when they were almost done & done. She also gave me the option to either pick them up myself or she can have them delivered to my home... ON THE SAME DAY! Wow. What cleaners does that?! This is what I call truly amazing customer service.Thank you Barbra and thank you On The Spot Cleaners sooo much for your urgency, your compassion & understanding & your amazing service.