Negative stars! My family has been customers for years. Go in the same time every year, same time of day even. Today when my 12 year old and I arrived for our appointments, I was told our appointments were cancelled because no one confirmed. I spoke to 2 different individuals on 2 separate occasions that confirmed my appointments. The manager said sorry I dont agree with it but it was cancelled and someone else took the spot, I can reschedule one of you in a few weeks and put the other on a wait list to possibly be seen in a couple months. Not in anyway did she try to accommodate their mistakes. I gave proof of date , time and length of call for confirmation. No regard, no compassion, no customer service at all. I called the corporate office and no one live is able to come to the phone, only the appointment specialists who obviously dont know their own rules for appointments. This place and the rude manager both are discriminatory, unethical, and very condescending. Don't waste your time or money here. read more

My family and I have been patients of Dr. Baik for years and have never had an issue with the practice until today. We were less than two minutes late for our appointment and were told we needed to be rescheduled. I won't get into details, but the customer service from the office manager was non-existent. In fact, it was condescending and argumentative. I have seen similar reviews and can confirm that this new policy of a strict ten minute grace period was never communicated or shared. In fact, our normal notifications and calls to remind us of the appointment was never received. It's a shame. Dr. Baik is an excellent provider, but this one staff member's negative interaction has ensured that no member of this family will ever return. I'm not sure what happened over the last year, but this is not acceptable. Stay away. I cannot recommend. read more

I have been a customer of Clarkson Eyecare for over 10 years and have purchased several pairs of eyeglasses and sunglasses during that time period. Overall, that experience has been good until my recent pair of eyeglasses. The eyeglasses were purchased two years ago and the anti-reflective coating has completely broken down (see attached photo). When I showed them to the office manager, I was asked "did I leave them in the car"? The answer is "no" but not sure why that would matter since I was not advised to avoid leaving in the car. She was quite brusque and offered no explanation for what is obviously a substandard (manufacturing defect) with the lenses. I have checked prior glasses from Clarkson and even though older, they do not exhibit this condition. She informed me the warranty was one (1) year and offered standard pricing on a pair of new glasses. All in all, poor quality and customer service provided to a long-time customer. My recommendation is to ask questions about lens warranty and anti-reflective lens durability if considering purchasing eyeglasses from Clarkson. Other eyeglass sources may seem more expensive in the short term but likely provide better quality and durability. read more

Clarkson Eyecare - Defective anti-reflective coating; 2 yrs old - Eyewear & Opticians Near Me - Cincinnati, Ohio

Valerie was tremendous, helpful, instructive, flexible. Both I and my wife were very pleased with her services. Recommended most highly. Dr. Thor read more

Each doctor, technician and professional at Clarkson Eyecare was polite, efficient and kind. They were also highly knowledgeable and helpful. I highly recommend this practice. read more

I was late 7 minutes!!!! 7 minutes!!!! I couldnt find the Ken wood location!!! They turned me away!!! Firstly!??? Get signs ANYTHING to point people the right way!!! The manager who ever she is is a right ass !!!! !! I live on the other side of town !! I am disgusted by their customer care!!! I'm going to Apex eye care.. they are concerned as to what clarkson wanted to test me for? Weird...... read more

Dr Baik's parents must have forced him to become a doctor because he clearly hates it and should consider a new career in something less challenging like garbage collection. He rushed through my exam and the RX was so off I could see better with no contacts at all. Refused to adjust prescription while I was there in the office and then wanted me to come back for another exam. No thanks. read more

The service staff and optometrists are excellent. Everyone in our family wears glasses and this is our favorite. The lenses and frames do cost more than you'll find elsewhere. Thoma & Sutton carries both frames and lenses that the competitors don't have, and you get exactly the quality that you pay for with optics. Discounts are offered with various insurance plans. The selection is deep in fashion, sport, and safety frames. The (expensive) Zeiss progressive lenses I got here have been far superior to the progressives I bought at Lenscrafters with a noticeably bigger area of focus. Since I use them every waking hour daily, for both work and play, they've been worth every penny. I'm nearsighted, have mild astigmatism, and work at a computer all day. In addition, I wanted very lightweight frames and lenses that would hold up during multiple sports. Thoma & Sutton found me exactly what I needed. read more

Excellent staff! Both doctors I have seen were extremely professional. All of the staff were knowledgeable and very helpful with ordering contacts and glasses. I would highly recommend Clarkson Eyecare - you will feel welcomed and comfortable with their entire staff. read more

Way too pushy. Loved it when it was Thoma & Sutton - was a patient for about 20 years. Now finding a new place to go. Very rude staff and the doc isn't much better LOL! read more

After shopping at numerous stores for trendy eyeglasses, I happened to find Clarkson Eyecare on Montgomery Rd. They have frames that I didn't see anywhere else. Fashionable, name brand eyeglasses. Exactly what I was looking for. They are more expensive, of course. But, the staff was awesome. They worked with me to find the best deal possible - first time patient discount vs insurance vs current store deal of the month. My glasses haven't come in yet. I will update my review when they do. So far I can say I will return to this store and I will refer friends and family. All the staff were friendly and very helpful. read more

The short version they charged us $530/child competitor charged $255/child for the exact same everything. Not usually one to complain but we got the Dr. Jekyll / Mrs. Hyde experience at the Symmes location. The doctor was nice like Elle Woods nice from Legally Blonde. Little did we know we had just made a huge mistake coming here. The smug front desk manager informed us we were being charged $200 per child for an eye exam and then another $90 contact fitting fee for which they didn't do anything. That's right $290 per child but they weren't done because contacts or glasses hadn't even been ordered yet. Our insurance allows us a $200 credit for glasses or contacts and without asking they earmarked it for themselves holding you hostage from ordering anywhere else. So when pressed on the add'l cost for 4 boxes of contacts they pretended to not know how to figure it out but after forcing the issue they wanted an additional $240/child. Yep they were hosing our family and our insurance for $530/child and we wonder why insurance costs are out of hand. Just so you know we found a place near Kenwood that charges $60 for the exam $30 fitting fee and the identical contacts were only $165 for 4 boxes. $255 versus $530 more than double. Pretty disgusting. The new place couldn't believe what they had charged us. read more

The staff member Lisa was extremely unprofessional. When I asked her to explain my benefits and her attempt to overbill, she became accusatory and rude, and acted in a bullying manner. When it did not work, she refused to answer any of my questions and actually said that she would not assist me. While I was waiting for my doctor appointment, I had observed her belittle another customer. I would highly recommend that the office manager would address her unprofessional mannerism as her behavior was not only unethical and ill-mannered, but also fraudulent. She was going to charge me over $700 for glasses when the actual cost was around $280. I am surprised that Clarkson Eyecare allows their staff members to behave in this kind of manner instead of ensuring that their staff members respect and follow consumer rights and consumer protection laws. Obviously, I will not use this office again nor would I recommend it to others. read more

Go anywhere else. The doctor there (McKinney) is an excellent doctor, however his staff absolutely sucks. On top of that, the whole Thoma & Sutton organization sucks since they got bought out by some St. Louis company. They lie, cheat, try to overbill you, lie some more, then act like its your fault, your insurance companies fault, anything but their fault. I'll never do business with these con artists again. read more

Frames were straightforward but more than what you pay for equal brands elsewhere, e.g. lenscrafters, etc. Hard up selling and assumptive on the lense options will send me elsewhere next time. They were nice, courteous, knowledgeable, and efficient though. read more

Not helpful or kind when I was in a stressful situation having left my glasses behind on route to a different city. Apparently they lost my records and I will admit being a bit impatient but not impolite but the woman hung up on me! I'll will never go back! read more

Used T&S last fall for a contact lens order, then came back to order additional contacts and a pair of eyeglasses. I was able to find a pair of nice looking glasses at a reasonable price (the 50% off deal was great). I dealt solely with Barb in the office, who was friendly and willing to help with the entire process. I recommend T&S to friends and family. read more

You can get excellent care here, but you're going to have to watch your wallet. We came in for routine annual eye exams but got charged for an extra test that the doctor did--a test that we weren't asked permission for and the cost of which we were not informed about. When we got a bill and called Clarkson to say that we had asked for routine eye exams (which our insurance completely covers) but had instead been given different exams that carried an extra charge, we were essentially told to go elsewhere. The office staff is not knowledgeable about, or interested in, people's different insurance plans--they just want to charge as much as they can get away with. So . . . if you go there for the great doctor and the great technical staff, beware of the billing. read more

I have actually been a customer at this location for 17 years and have never had a concern before this year's visit. Not only was the front desk clerk unwilling to do what the doctor had asked, but the incompetent staff was unable to correct order me a trial lens in THE SAME PRESCRIPTION I HAD LAST YEAR! Good thing I checked the prescription myself before I left the store. When the manager, Soozie Carter, attempted to explain to me why they had ordered a new prescription she was not only condescending but had the audacity to say that the new fitter had "improved upon" the work that the last fitter had done- literally the fitter was sitting right there at the desk and said he did not fit me- the doctor hadn't seen me yet- so the "improved prescription" was her sad attempt at covering for their mistake. When I didn't want to use the new trial, Soozie became even more abrasive (just because you say things with a smile does not mean you are truly providing service). I cancelled my "rescheduled" fitting and exam and will be going to the Blue Ash location. Good job, Soozie. Way to lose a 17 year faithful customer. read more

Nathan H. gave a fairly accurate appraisal of the Kenwood T and S. The optometrist I had seen since 2003 left T and S, and when I called to schedule my annual eye exam with her, staff said she didn't work there any longer and "we don't know where she went." Really? When I located her and wanted to sign for and gather MY medical records (13 years worth) they insisted I had to have my records faxed. Inefficient, time consuming and just a bit passive aggressive on the part of T and S. The notion of "patient-centered care" is a concept totally lost on Thoma & Sutton. Look elsewhere. read more

Ever since they switched to Clarkson I've been nothing but disappointed. Worst eyecare company I've ever been in contact with. They'll try to get every penny from you and won't approve your prescriptions if you don't buy through them. Don't waste your time (or your money!) read more

Not sure what is going on with the office staff at Thoma & Sutton. We are a family of five... who all wear glasses. I have been in there office 4 times over the past year and have absolutely enjoyed every experience. Especially, the helpful staff with fitting my husband and 3 kiddos in glasses. Then, I have my own appointment on July 22, 2016 and am treated like it is the biggest inconvenience to help me find glasses. I am handed my RX after 2 minutes of looking and told that I can look somewhere else. My co- pay was collected and I was shuttled out the door. This was after I was assured by Dr. Chad McKinney that it would not be an issue to find a lightweight frame. It's sad that you have a great doctor, but lousy staff because they are the first and last impression patients are left with. read more