I gave Madi 3/5 stars.
I'll start with the things that are 5/5. Madi has a fantastic work ethic, showed up on time, and spent 5 hours cleaning my house, which really only needed sprucing up. She was incredibly thorough and my house looked outstanding when she was finished. I even referred her to a friend before all of the rest of this....
Onto the things that I gave her 1/5 stars. Madi arrived with her three-year-old son and apologized for bringing him because "daycare called out." I said, "No worries, no big deal, and these things happen." I opened my son's room to him and let him play with the toys. By about hour two, he became bored and then it was up to me to police him around my house. I found him chasing my cats around with a rolled-up placemat. I was the one who scolded him and said that is not how we treat animals, only to have him kick a door multiple times that the cats were hiding behind a few minutes later. Madi called him to her a few times to check in with him, but she was unaware of the behaviors.
Two weeks later we set a time for the next clean. Madi checked in the day before to confirm the appointment between 12pm and 1pm. At 1:25 the next day, she notified me that she was "going to let me know when" she was on her way. At 2:17 she asked if it was okay if her husband came and picked up her son from my house and at 2:35 she said that her son had fallen asleep and she "didn't want him grumpy while I clean." Which to me meant she had every intention of bringing him back to my house. I declined the clean that day and told her everything that had happened with her son the previous clean, to which, she was very apologetic. We rescheduled for the following week at 12.
Well, the following week is today. I have heard nothing from Madi and I even texted to confirm at 11:25 with nothing back...hence the review...
So overall, the risk is yours. She might show up, she might not. She might bring her son who is not good with pets, and she might not. She does a great job and the compensation is well worth her efforts; I just wished she had been more consistent as we were planning for long-term employment. read more