I have had my Honda Pilot Services here a couple of times a year for basic stuff many years ago…read morewhen Dave was the owner. The experience has been consistent up until last year. My guess is Dave is fishing somewhere in Florida. Oil changes, tires and batteries even a mouse that got clobbered in the AC fan (yeah that happened in Philly). Prices were always good and the customer service excellent up until my last service. I had a radiator replacement in 2018 and needed inspection and it was like bizzaro-world the last time. This is a mechanic business right? So a couple of basic things: 1. Commit to complete the job at a specific time and date and deliver on that commitment. 2. Don't explain how busy you are and not be able to figure out when the job will be done. 3. No matter what please do call the customer if you commit to complete the job the same day and cannot, for whatever reason. 4. Free oil change next time is rarely ever a remediation for whatever inconvenience customer has experienced. 5. When customer calls the next day expecting answers on when the car will be ready don't ask the customer when would they would like to get the car if you already missed agreed time and it's still not done. Clearly it's not about when the customer wants it. 6. When unhooking the battery please do connect backup battery to not lose driving data for emissions test and radio code. (Yes I have the radio code) Then tell me to come back tomorrow for the inspection after driving it for 100 miles. 7. Don't leave the backup battery in the back of clients vehicle. Yes the one you didn't use in 6 above. The two most positive things I can say is the job was done finally and the car is running fine. That and the price was competitive! If it wasn't for these two points it would be 2 stars.

I've been bringing my cars to Henry at Rose City Repair for 20-years. Great prices, great work,…read moreand even more important...very honest!!!

If you are looking for the best, look no further. I just picked up my 2016 Chevy Colorado after…read moresomeone backed into my passenger door. I can't believe what a good job they did, and they got it back 4 days ahead of schedule! Jeff and his crew run a tight operation, and while I hope I'm not in need of there services anytime soon, I would go back in a heartbeat. Bonus note: I have 3 dogs, so my car is usually covered in hair despite hours of vacuuming. When I got it back, I couldn't find a single hair inside. #win

Excellent service! I called one day to ask about estimates for fixing a front bumper that had…read moregotten dislodged and they were free to look at my car the next day. Jodian and Jeff were very welcoming and they told me about the different options I had according to my budget. The estimate they gave me was great and they were able to work on my car the following day. The car looks great and I am so happy I took it there. They were also on top of things when it comes to COVID - everyone was wearing masks and they sterilized my keys before giving them back to me. Highly recommend Specialized Auto Craft!

Highly recommended place for your collision repair needs. I had a friend use their services after…read morehis accident and they were able to make a quick turn around with really high quality work. I went in for a windshield replacement and again really high quality work with great attention to detail. Glad to see quality places like this still out there.

They are very friendly and helpful with questions. We were VERY satisfied with our service we…read morereceived from Chatham Collision Repair!!

I have over the years found Summit Forge to as an outstanding place for your auto needs. Very…read moreprofessional and they honor their commitments to you as a customer. Totally focus on delivering first class auto needs. The value by the way is great in comparison to their competitors.

Had a small rust spot near top of windshield. Should have been easy fix. Went from that to having…read moreto replace the windshield they cracked. Then when they pulled off the masking tape and paper to protect from overs pray,they pulled off the clear coat on both rear quarter panels and all the door handles. When they tried to repair that they tried to pop out various parts on the inside and remove both rear side windows. What a mess, it destroyed my vehicle it was all original paint in mint condition ,now its a mess. Bunch of amateurs.

Kenny and Dawn are wonderful. What a great team. And Kenny fixed my car beautifully. I got hit in…read moreMorristown. There was almost $13,000 damage to the front end and he did a beautiful job. The car looks beautiful and it runs great. Anytime I called there and left a message. Dawn always return my call. I would definitely recommend them to friends and family

I took my car into Karl's for repair of a fender bender. Kenny & Dawn were amazing! My car looks…read moreas good as new and it was repaired in a timely manner. I would recommend Karl's Auto Body to anyone!

Dealt with these folks on an issue involving someone else's impounded car and they were more than…read morehelpful , the people got their car back quickly .

I used my AAA service to request a tow from Defalco. Although I was able to track the driver en…read moreroute, he missed my driveway and proceeded to another call. When I contacted Defalco, I was told they had called me, but they did not. My family has used Defalco in the past with positive experiences, so I was particularly disappointed with today's service -- especially the lack of communication, as my husband was waiting in the driveway. Dr. Rowland

Excellent service. I got a quote for damage in my bumper, when all was said and done the cost was…read morealmost half of what they originally thought. Allowing me to pay less speaks volumes to me about their character and customer service! Thanks again CC Repair Order #14663

Our Jeep was fixed right away & they answered all our questions right away. We were VERY satisfied…read morewith Chatham Collison Repair!! RO# 16873