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Rose City Collision

4.5 (8 reviews)
Closed • Closed

Services - Rose City Collision

Bumper repair

Auto frame testing

Auto steering and suspension repair

1 More Service

Rear-end damage

Rose City Collision Photos

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Rose City Auto Repair & Service - Rose City Auto Repair & Service logo

Rose City Auto Repair & Service

(4 reviews)

I have had my Honda Pilot Services here a couple of times a year for basic stuff many years ago…read morewhen Dave was the owner. The experience has been consistent up until last year. My guess is Dave is fishing somewhere in Florida. Oil changes, tires and batteries even a mouse that got clobbered in the AC fan (yeah that happened in Philly). Prices were always good and the customer service excellent up until my last service. I had a radiator replacement in 2018 and needed inspection and it was like bizzaro-world the last time. This is a mechanic business right? So a couple of basic things: 1. Commit to complete the job at a specific time and date and deliver on that commitment. 2. Don't explain how busy you are and not be able to figure out when the job will be done. 3. No matter what please do call the customer if you commit to complete the job the same day and cannot, for whatever reason. 4. Free oil change next time is rarely ever a remediation for whatever inconvenience customer has experienced. 5. When customer calls the next day expecting answers on when the car will be ready don't ask the customer when would they would like to get the car if you already missed agreed time and it's still not done. Clearly it's not about when the customer wants it. 6. When unhooking the battery please do connect backup battery to not lose driving data for emissions test and radio code. (Yes I have the radio code) Then tell me to come back tomorrow for the inspection after driving it for 100 miles. 7. Don't leave the backup battery in the back of clients vehicle. Yes the one you didn't use in 6 above. The two most positive things I can say is the job was done finally and the car is running fine. That and the price was competitive! If it wasn't for these two points it would be 2 stars.

I've been bringing my cars to Henry at Rose City Repair for 20-years. Great prices, great work,…read moreand even more important...very honest!!!

Rose City Collision - bodyshops - Updated June 2026

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