Sam's The Man! My wife and I just bought a 2015 CRV EX from Madison Honda. A friend of ours had recently purchased a new CRV from the dealership and highly recommended Sam Shehata, the sales consultant who sold her the vehicle. Were we ever glad she did! I called Sam and set up an appointment to test drive a car and run up some numbers. I told him that price was very important (college tuitions...) and he respected our situation and worked with us. Turns out that my wife liked the EX over the LX, so Sam went back to the drawing board with his manager David and came up with numbers that were fair. We closed the deal and I'm driving a fantastic new car. Sam was extremely patient and knowledgeable. He took us on road tests in town and on the highway, answering any questions we had about the vehicle. He's a very nice guy and we came away from the experience very happy. David was extremely pleasant and honest and worked hard to get us the car at a price we could afford. I highly recommend Madison Honda, especially Sam. He is the man! He made me promise that I will stop by to just say hello when I'm in for service or just in the neighborhood. My wife and I feel like we have a new friend in Madison. Go in a meet Sam and tell him Bob says hi! read more

I went to this dealership in Feb to buy a Honda Accord and was met by the most coldest, uninterested and obnoxious salesman ever! He was on his I-Phone the whole time during the test drive and didn't pay any attention or explain features. He assumed that I was there only for a test drive and not serious about buying and didn't even work on a fair price. I have never seen such atrocious service. I left quietly never ever to come back or recommend this dealer. To add to this, there has been another Sales person- Gary?? from the same dealership who has been leaving 2 voice mail messages/ day on my phone since the past week or so, saying that he is following up on my visit and if I am still interested. Most of the time I am at work and have not answered his calls. But that's what I have been dealing with. The worst car dealership ever! By the way, Madison Honda I got a nice car deal from another dealer and had a very friendly and professional Sales person there and am all set. Do me a favor and ask Gary to stop calling my cell.He might be another one of your lazy salesperson trying to make cold calls to past customers to prove that he is working hard when he knows that no one will answer from the other end!!! Good luck to your business! read more

This is a review of the car dealership. My salesperson and I agreed on an amount for my trade-in and the bottom line amount I would pay for the car; I was going to pay cash. My salesperson and I shook hands. He came back with all the details written up except he'd subtracted $500 from my trade-in. I said that wasn't what we agreed on. He tried to bamboozle me by saying the bottom line amount hadn't changed. I said right but you subtracting and trying to bury $500 is still $500 in your favor, not mine. This is not what we agreed to. He then disappeared and two of his managers said I had to walk over to their desks and deal with them. I said there is nothing to discuss unless you want to talk about what we agreed to. I walked out. They are slimy and are liars. Don't buy anything from them. read more

this is the best dealership I've worked with. quick service, reasonable prices & friendly staff.

Never again! Came in looking for a used car which I saw online. Called to confirm that it was still available in which they said it was. I came in latter that day only for the car to be sold. Classic Bait and Switch. The person I met with was Jay Joza who could have cared less that I drove 1hr away. read more

What appeared to be an electrical problem came up with a Honda Accord. Something minor had set off the engine light, and the manager considered it a courtesy visit. A second visit here and again appreciated the professionalism. read more

I don't know where to start. When purchasing as preowned car, was misled in that the car had been previously owned by a smoker. They temporarily masked the smell with some sort of deodorizer which wore off a few days after I took it home. I hate the smell of a car that was smoked in. Took years to go away. (Might still be there but may be used to it now.) Service department stinks. Always try to talk you into replacing/fixing things that were probably fine. I originally trusted them and when I brought in the car I would just tell them to do what was needed as they had all the info on their computer. They did 2 major services both for over $1,300.00 in about a year! When I questioned it, the service manager says Honda suggests it. If they're going to do that, and Honda suggests it, they should at least let you know that it was recently done and ask if you really want it done. I don't think other places do a major service every year. Then there wouldn't be any time or reason to get a minor service. I do take some responsibility for being too trusting and not checking what had been done before, but you would hope that they would have been more ethical. Sold me a new battery that died in a little over 3 years (was not right before that), just a bit after the warranty. Would only prorate the coverage to replace it. So I will boost the battery and take it to a reputable private mechanic near my home. The only good thing about this place is that it's near a good Whole Foods where I can browse. Will not be going back. They've treated me poorly too many times. read more

On Saturday afternoon, our 2008 Honda's battery died at the car wash. Oh no! Saturday afternoon and my regular mechanic has gone home for the weekend! The nice folks at the car wash jumped the battery and we went over to Madison Honda's service department and explained what had happened. No worries, they said! They could replace our battery right away. So an hour later, we were ready to go. And on top of it all they even checked the recalls on the vehicle and fixed a small airbag recall while it was there. This vehicle has been so reliable we haven't had much occasion to use the dealer. But this experience was so great, I would highly recommend using them again and will absolutely use them when we purchase another Honda. read more

Nice dealership. No dealer gimmicks. Very professional. Unfortunately the deal didn't work for me.

Service department performs unauthorized service, service advisor doesn't mention it and I find out about it only at the register. Same thing happened during two consecutive oil changes. Yes, it's a small job and a small charge - they charged me for the replacement of a light bulb in the stop-light - so most people would pay and forget, but this is not a good business practice. If notified, I wouldn't have authorized this work - never beofre paid for professional replacement of a light bulb, air filter and wiper blades on any of my cars read more

This was our first time buying a car together and Alton made the process seamless and incredibly easy! Alton and his colleagues made us feel extremely comfortable and we didn't feel we were getting "swindled" by a car salesman. Rather, we felt we had someone truly helping us get the best deal possible and the right car that fit our lifestyle. In addition to Alton, Jorge Barboza, the Master Tech helped us out as well. Both Alton and Jorge knew their everything about the car we were looking at, inside and out. We couldn't be more pleased and will certainly return to get a new Honda in the future at Madison Honda! read more

I recently purchased a used vehicle from Madison Honda and was really impressed. I typically hate the hassle of buying a car because of typical excessive nonsense and games played by most dealers. This was not the case at all during this purchase. The whole staff was professional and our salesman, Mark, was straightforward and great to work with. It was by far the least aversive car buying experience I've ever had. I'm still shocked at how smooth and painless the whole process was. Thank you to Madison Honda for being so professional. read more

A friend recommended Madison Honda to me after I complained about service at other Honda dealerships. The salesman I worked with, Mo Razavi, was beyond excellent and made everything fast and painless. He provided me with all of my options and explained everything I needed to know in detail. Mo and Phil Ferrara, the sales manager, got me the best price I could have imagined on a brand new Honda Accord EX-L. read more

Absolutely one of the best service departments I've ever been to. All of the technicians and employees here are so friendly, knowledgeable and professional. I have had minor services, tune ups and check ups on my car and have been fully satisfied each time. Their work is always thorough and done quickly. So happy to have found this place! read more

Another great lease deal with Paul at Madison Honda! The process was as quick and smooth as possible, and Paul was very responsive to our requests and needs. Finance manager Maureen was a real pro, too, and made everything very easy. Great job! read more

I've had my 3 family Honda vehicles serviced here since 2002. After receiving a quote to replace the rear brake pads and rotors on my 2013 vehicle, I decided to give it a try myself. There were numerous Honda dealers who would sell them for me for between $230 and $250, including shipping. Being loyal to Madison Honda, I called and explained to the parts manager that I was about to buy the parts online, and asked them for their price. They quoted me $430 plus tax. I further explained that I was buying OEM from other Honda dealerships, but the response was that was their best price. I'm not questioning the value of having a Honda dealer do the service work. They charge - after reviewing past bills - full retail price on the parts, even when they're performing service - plus the cost of labor - which I get. While not everyone can install their own brake pads and rotors (I'm relatively handy, but simply googled a YouTube video) think twice about having to use your Honda dealer for service. I certainly will think twice moving forward, and am sharing this on the internet, and with my neighbors and friends. read more

Madison honda did a tremendous job and were very professional about each part of the process in buying a car. In particular Eric Eigul was a great salesman to deal with. read more

I had recently just had my 2008 Honda Civic hybrid serviced at Madison Honda at a cost of 1200 dollars. Only to find out the next day that the engine light had gone on again and that I needed to replace the hybrid batteries at a cost of 2845 dollars. Had I known that from the beginning I would of not doen the service the car is worth only 3000? I have subsequently had to sell my car at a loss and at a loss at their total ineptitiude. I would not recommend this dealership. read more

I took my 2010 Civic in for a rear brake job that was recommended by another [non-Honda] service facility. Your price for the job was extremely competitive, so I took the car to your center. I was very courteously helped by Denise [who remembered me telling her that I retired back in January when I had my other Honda serviced there!] It turned out that i did not need new brakes at all, the service technician George took the time to show me that I had plenty of brake pad remaining [on both front and rear ]. To replace the pads would have been a waste. I am very happy that the folks at Madison Honda were so helpful and honest! I will trust them on all of their service recommendations. Thank you Madison Honda ! read more

Just leased a CRV from Madison Honda. Was dreading the experience, but it was super pleasant and very fair. Mo and Hector negotiated a fair price with me and were extremely friendly and knowledgable. They were respectful and so easy to work with. I worked with Jose to go over the finances and he was very pleasant as well. Overall, my experience with Mo, Hector, and Jose was great! I highly recommend this dealership--go in and ask for Mo! read more

I had an excellent experience buying my certified pre-owned civic at Madison Honda. My dealer, Kamal Bawa, was very helpful and knowledgeable through out the sale. He was not overly pushy or rude at anytime which I greatly appreciated. I had a TERRIBLE experience at Joyce Honda where the salesman and his manager where very aggressive, rude and at times I felt very disrespected. They talks towards my Boyfriend instead of addressing me, even though I told them I was the one buying the car. Due to this I left with no desire to go back to Joyce Honda. Luckily Kamal was very polite and helpful through out my car buying process. I would recommend any friend looking for a new or pre-owned car to go to this dealership. My brother leased a Honda Fit about a year ago and had very positive experience as well! read more

Every once and a while you find a business that goes out of its way to be professional, friendly and provide top notch service. I knew exactly what I was looking for (2010-2013)VW Beetle! My husband had scanned Auto Trader for weeks and found one that fit all my criteria at Madison Honda. After a very long drive (from Tarrytown, NY) I went into the dealership only to be met at the door by Creiss Whitfield.. As a woman on my own I wasn't pressured and not once was Creiss condescending, always finding the answer if he didn't know, with a warm professional smile every step of the way. Laura and Ron Wood in financing were excellent as well. At the end of the day I drove away (with my 20 year old son) in my new Beetle, which was shined up like new and topped up with a full tank of gas. I even got an email from Creiss the next day thanking me for my business ...and I replied that he helped make a middle aged woman very happy! read more

I just dropped off my wife's CRV at Madison Honda for service and stopped at parts for a windshield washer hood nozzle for my Honda Pilot. I was going to order this on line but since I was going to the dealer I thought I'll just pick it up there. On line the list price is $20.78 and discounted to $14.96 for a Genuine Honda Part #76810-SZA-A01ZA-1052869. Madison Honda Parts wanted $30.00 for this part. Are you kidding! Needless to say I didn't order this part and in the future will not order any parts from Madison Honda. I try to patronize local business however if they are going to rob me then there is no option but to do business on line. Oh, the on line source is an out of state Honda Dealer. read more

Dan in service center was not helpful when he refused technician to take a look my issue even I could show technician my noise issue for my Honda Accord. read more

bad service.. first the service department doesn't answer the phone and do not think of leaving a message they will never call you back (I'm still waiting after 2 weeks). As a independent female trying to get into my 3rd car with this place I never felt so degraded with my sales guy. He kept telling me to check with my husband when I was telling him what I wanted. And you can forget to try to speak to a manager there I called 5 times to speak to a manager and no one was never available.... VERY DISAPPOINTED. read more

My husband, my son and I visited Madison Honda on 10/21/13 to buy a car for my son and a Honda Pilot for US. The Financing manager lied to us telling us our credit was not good enough for the best deal so we had to pay more. We felt despair and frustrated, but I thought we had no way out so we signed 2 leases that night, my son took his car (Honda Accord) but we didn't take the Honda Pilot. However, we were a little troubled and unsatisfied because we had checked our credit scores before and it was much higher than Madison Honda claimed, so we decided to do some digging. My husband went to another dealer in a different area and was told the opposite. He was treated like a first class citizen, were told that his credit was excellent and got a deal much cheaper than Madison Honda gave him. They even gave him a 1. something % and offer me so much other extras to buy the vehicle, and it came out cheaper than Madison Honda offered with a lease. My husband called Madison Honda the next day to rescind the contract but they were very unpleasant and refused to work it out with him. Not only did they lie to us but also they made us feel like we were second or third class citizens. I am very disappointed after buying one car already from them; they way they treated us, made me feel discriminated against. They treated us like second-class citizens. I even called the manager who was no help. I am would like to know if anyone else had this experience. I am going to put this on social mediums to see if anyone else had this experience. I need another car next year, I am definitely not going to Madison Honda, and we will sure tell our friends and family. read more

I just leased a brand new car from Madison Honda for the fifth time. These people treat you like family with no hassles. Rich Giordano is my sales agent for good reasons. Rich is courteous, very informative, listens well to your concerns and works with you in every possible way. I will continue to buy/lease with Madison Honda. Rich Giordano will stay as my agent because when you find the best there is no reason to go anywhere else. read more

I am pleased with the car I purchased, but the Business Manager get only one star. I was talked into buying two service contract. When I received the terms in the mail I realized that these warranties had been misrepresented. The contracts provide for cancellation and full refund within 60 days. I wrote requesting cancelation and followed up with several phone calls. Al Rico would not return my call. I finally called the owner, who did not apologize but just tried to talk me into not cancelling. It has been more that 2 months and I am told that one has been cancelled, but I cannot see a credit on my loan statement. The other will take another 30 days. Very poor service. read more

I have never written a review before- but I plan to leave this on several sites- as I think you should be warned about Madison Honda in Madison, NJ. And I will not get into the typical sleazy sales tactics the sales manager had. This is about them advertising something and more importantly verbally telling me something worked, and even going as far as showing it to me. It is about them saying the satellite radio and Bluetooth worked, and after I purchased it found out that you need to purchase extra accessories to make that work. That is NOT what they said. Once I brought this up to them- they said they would make it right (I have the emails)- and then didn't. The sales manager said the online ads were typos and the sales person made a mistake or I mis-heard. Well I call that false advertising and a lie (or an honest mistake) but either way- they would not take responsibility- would not fix it to make it right - would not let me return the car. They told me to bring the car in and they would make things right- which they then decided not to honor. So due to their either lies or mistakes- I am now on the hook to purchase and install these items. And the cost is not even a lot of money- that is not the point - it is the principle of it all. They were also supposed to fix the rearview mirror which was not affixed correctly. So when I left the care their and picked it up 2 days later after they said they would not make it right- they also did NOT fix the rearview mirror. I learned two valuable lessons from this- 1) Check everything even if it is advertised and someone verbally tells you something is working, never trust anyone- takes away my belief that all people are good. 2) NEVER EVER purchase a car from Madison Honda- every step of the way, they were sleazy and liars or at best made mistakes that they would not honor. BE WARNED ABOUT THIS DEALERSHIP. And if they choose to respond to this- it is nonsense to make them look good on the review site- as I have exhausted all avenues to try and deal with them. There were probably 10 different options that could have made it right or a compromise- they chose none of them. read more

I just recently got a pre owned 2012 accord. I love it.. My sales person was Mark. My dad took a strong liking to him and so did I. Great personality, easy to work with and helped us with anything we needed. I would definitely go to mark again when I plan on buying a new car. read more

I had written a great review when we leased our 3rd car through Madison Honda on 6/22/13. I found out shortly afterwards that I had an option of "Corporate Perks" through my work with Madison Honda. I called our salesman Paul and he said there was nothing he could do and blind transferred me to Theresa. Theresa was very rude and said she would call me back. Here we are weeks later and I have left numerous messages and no one has returned my call. I also just got a letter from my car insurance company that the paperwork had not been submitted. I called and asked for our Financial Rep-Al and was placed on hold for almost 7 minutes. I called back and spoke with David Lee the General Manager. He is going to call my insurance company now and will pull my papers in the morning because his office is locked and he can't get in to it. We have had several issues with each car, but thought this was different as our sales person behaved not like a sales person. We have now gone to other dealers participating in my company's perks and we were greatly overcharged. Very disappointed!! read more

Joseph Tyson of Madison Honda swindled his way into getting me to put down a deposit on a 2012 Civic Si. After asking him repeatedly if the deposit was refundable, I put down the money. After finding a better deal which they refused to match, the dealership then refused to refund my deposit. From what I understand, none of their deposits are refundable. We were told that in order to get our deposit back, the issue needed to be taken up with our credit card company. On top of all of this hassle, the reason I wanted my deposit back was simply because the price they were offering the vehicle at was non-negotiable and astronomically high in comparison to price quotes I was offered by other dealers in the area. I purchased my vehicle from a Honda dealership in West Caldwell. Their service, and level of professionalism was far superior to that of Madison Honda. To be frank, the actions taken by Madison Honda regarding my deposit were ABSOLUTELY unacceptable. I will be putting a complaint in to the better business bureau due to the lack of professionalism and general fairness on part on Madison Honda and more specifically, Joseph Tyson himself. read more

We have purchased 3 Honda Pilots from Madison Honda over the past seven years. I had heard not great things about their service department so I always avoided it and took it to another reputable garage in Westfield. When I brought my Pilot in for a tune-up to my usual garage, the ABS light came on the dashboard and the mechanic recommended that I bring it back to the dealership for servicing since the car was still under warranty. With much hesitation I did and I was pleasantly surprised! When I brought it back to the dealership, I was told the problem was a wheel sensor and it would most likely be covered. If they felt a mouse had eaten through the sensor or if they felt that excessive wear and tear caused the problem, I would be held responsible to pay for the part and it would be about $400.00. They had to order the part. When it arrived a few days later, I was sure they would tell me that it would be my responsibility to pay for the sensor. They were honest and reputable, and it was covered by the warranty. In addition, they told me that it would take several hours and offered a free loaner car. I had my four year old with me and they graciously put her car seat in the loaner car. The car was repaired in a timely manner and I was very pleased with the service provided. read more

This comment is specific to service, not car purchase. I just had a horrible experience with the service department. I had a 12 pm appointment, waited in a line of cars for 20 minutes to be checked in, went in to talk to the guy at the desk and was told to I would need to wait an additional 10-15 minutes. Apparently having an appointment doesn't mean much here. I asked to reschedule for another day; the guy said "Ok, I booked you at noon again,"; I requested to move my appointment to 10 am, to which he responded, "okay, I'll take care of it" while giving me a snooty look and not touching his computer keyboard. I asked if my appointment was confirmed for 10 am and he said yes. While I didn't believe he had changed it, I left. Then I called to confirm the appointment and guess what..... not the right time. If anyone from the dealership cares, this is the guy sitting closest to the door. What a JERK! read more

The service department for this dealership is poor at best when responding to customer inquiries. Due to the open work environment I utilized the chat feature to make an inquire as to what the recall notice for my 2012 Honda Fit entailed. Day one late morning - I wanted to know the duration of the service and based on that would I need shuttle service, a ride, or a rental car. I was promptly told that service manager would be in touch with me to discuss what the recall involved. I left my name, the make and model of my car, and a cell phone number where I could be reached. Day two afternoon - after having not received a phone call back I reached out to Madison Honda once again, asking for the same information....again. Once again I was asked to leave a contact number...again. Day three afternoon- I AGAIN contacted Madison Honda regarding the SAME set of questions and was told...you guessed it. Someone will get back to me, oh and yes, I left the same contact number....AGAIN. I had initially purchased my vehicle from this dealership and the salesperson baited and switched me when I arrived. Informing me he made a "mistake" regarding the price and accessories that the car came with. I attributed this to the saleperson perhaps was new and gave them the benefit of the doubt. I conceded to adjusting the original quoted price and purchased the car. Now with this 2nd instance of poor service, I now come to the conclusion that Madison Honda is a poorly managed poor quality dealership and is to be avoided at all costs. Having had multiple Honda's in the immediate family in the NJ area no vehicle that we currently own or will ever own will be bought from or serviced by Madison Honda. If they can't even get calling a customer back right, can you imagine what they are doing under the hood of your car? read more