We attended a birthday party here yesterday. It was booked for 5pm, and after the fact, our host…read morewas called and informed that there would be another party being seated after us, at 7:30pm, so we would have to be out by then, but that we could arrive as early as 4:30pm to make up for it.
We were a group of 20+ people including 6 children. We arrived around 4:45pm, and were told the area wasn't ready yet, and had to wait in the front as piles of people started arriving all at the same time, with very few people actually being seated.
We were brought to the back of the restaurant and given 2 of the 3 tables in that section (even though our host was told we'd have a private dining area). They then crammed 11 people at an 8 person table next to us.
It took 20 minutes for a server to even take drink orders. I am 95% sure our drinks did not have any alcohol in them. The children were served last. There were no straws, and the syrups in the cocktails all settled at the bottom.
Then time to order meals. Shortly after we did, plates of food came out, but none of them were actually our food.
Finally our food did arrive and there was a lot of confusion about what belonged to who, as they were saying ingredients that weren't meant to be included (serving my mother a Philly steak "with smoked meat" which wasn't ordered, but also didn't have smoked meat at all).
They brought children the wrong pizzas, my steak, ordered medium, was over by quite a bit. My Monte Carlo potato, however, was excellent, and my Caesar salad tasted good but had far too much dressing.
My neighbour's smoked meat had bread so stale you could play drums on the table with it and the meat was different colours as it had dried out. My brother ordered a crispy chicken poutine, was delivered a hamburger, that they claimed was a chicken burger. To their credit, they brought out the poutine very quickly, but still charged me for the chicken burger, which was $5 more than the poutine (according to my brother), but it wasn't worth the time it would have taken to try to get it fixed. Down the table from me, the wrong potatoes were delivered and had to be replaced.
About halfway through the meal, we were told that there would not be another party, so we didn't have to rush out, but with service taking as long as it did at the beginning, it was already an anxious experience.
At one point, after the guest of honour waited 45 minutes for a drink, but having no server in sight, as our section was cut off from the rest of the restaurant and no way to make eye contact with anyone to indicate we needed something, our host got up and went directly to the bar to order the drink. There was one bartender for a full restaurant who very firmly said she could not take orders from customers. Ok, no problem. The server then came over and scolded our host for speaking to the bartender.
We were also informed by a food runner (of which there were at least 5) that our server had two full sections, and no one to help.
We left at 7:40pm, generally dissatisfied.