Kim the owner is a quality human being and a pleasure to talk with . If you need equipment or…read morelessons give him a try you won't be disappointed.

Customer service and communication could be improved. Scheduled a lesson over the phone for me and…read moremy wife and was excited to take a lesson after seeing the great reviews but unfortunately we caught the flu and woke up in the morning feeling like crap and my wife was bed ridden. I texted the instructor or owner, Kim, asking if we can reschedule because we still wanted to take the class. Received no response, so I made a courtesy call to provide a notice and was received by Kim,to my surprise I was met with the response of "no you can't reschedule" after explaining to him that we were very sick and how can he expect us to show up when we don't feel well. His next response was "I need a 24 hour notice" I'm sorry Kim but the human body doesn't work that way. I told Kim that I'm willing to still come in myself but Im very sick and was being courteous as I do not want to get him sick. That's when his tone changed and agreed to a reschedule. Thanks for offering the reschedule but no thanks. There was never a mention about a 24 hour notice over the phone, and do you really want potential customers who are sick coughing in your face? I guess customer customer service is not a priority, so I will take my business elsewhere.

for many many years , JRR shop has been my favorite place to…read morebuy plugins !! amazing selection & awesome pricing !! FAST & EASY !!! Highly recommend!! 5 STARZ !!

John has been so great and transparent about his work! His prices are more than fair. He is very…read moreeasy to work with and goes the extra mile and makes every client feel appreciated! Highly recommended!

From the very first call to schedule our session, Ben has been reassuring and supportive as a vocal…read moreinstructor. Not only has Ben helped me build up singing confidence, he's helped improve my vocal range and technique. He is able to put complex topics and terms in language that is easily understandable for someone like myself with NO music background prior to enrolling. I have so much fun learning and never feel judged or embarrassed which is incredibly important. My favorite part of our sessions is when he turns my favorite songs into a piano-only or guitar-only piece and helps me perform them. I have been going to In Tune for a month and I am so excited and proud of my progress. I cannot wait to see how far I can go with In Tune's help!

Ben is a fantastic professional whose intuitive style and methods bring out the best of his…read morestudents' personalities and ambitions. He has the ability to connect with both children and adults, which can be a rare quality. He's been teaching our adult family member since before the pandemic; at no time do we ever feel like anything other than equals in a collaborative environment. The studio itself is definitely a well-cared-for, inviting space. You can flex your performance muscle without cramping your style. There's a decent sized parking area, so no worries about where to find a space on the street, as well as a central location on the bus route if you need public transportation. Costs are reasonable and really, you're getting a steal for all of Ben's experience, education, and knowledge. What are you waiting for? Go see him and change your life for the better.

forgot to write this but had russell do a setup on a black partscaster i had…read more i am new to OC and spent most of my life in LA so was looking for someone and saw russell's recommendations. super easy to deal with, great communication and stellar work. works out of his place in newport beach and the location is great if you also want to do stuff around the area. highly recommended.

I don't usually take the time to write reviews but Russ' excellent work compelled me to write this…read more I took a newly purchased Player II strat for a setup after speaking with him on the phone prior. He was very knowledgable over the phone and super easy going and friendly in person. He has over 25 years of experience and it shows because the guitar was just beautifully finished. The guitar sounds incredible and I can't put it down. I will be taking all of my guitars to Russ and recommend him wholeheartedly. 10/10

Awesome employees! They were very respectful, don't look to get money, but look for which violin…read morebest suits you. I suggest looking for instruments in their website and booking an appointment when buying something. Definitely coming again!

As soon as I walked into the store, a staff member greeted me and offered help--even though he…read morelooked busy handling some paperwork. He asked what I needed, and I explained that my acoustic guitar had a broken peg tuner. I already had the replacement part with me, so I handed it over. Instead of jumping straight into recommendations or upselling, he immediately tried to fix it on the spot. Once he confirmed it was repairable, he quickly cut the string, replaced the tuner, and got everything back in place. The whole process took less than 10 minutes! I live in Carson, so driving out to Lakewood and getting it fixed the same day was such a relief. This guitar isn't for professional use--it's for my daughter who's just starting to learn--so having it ready right away saved me a lot of time and hassle. He even tuned it by ear in seconds, which was really impressive. Overall, a smooth and pleasant experience. I really appreciated the quick, no-nonsense service and would definitely come back again for future repairs!

We rented out a viola for elementary school music class. We paid a monthly rental fee…read more The viola we received was like new. We were so impressed with the service, the product and the pricing. Dropping off at the end of the school year was easy peasy and all the staff were chatting with us and so friendly. Highly recommend if you're unable to get your hands on an instrument at the school.

I recently visited Irvine Art and Music to select a new GS Mini-e Mahogany, and I couldn't be more…read moregrateful for the assistance from Gabriel. His help was incredibly valuable and made the experience both enjoyable and stress-free. Gabriel was patient and knowledgeable, introducing me to several options and allowing me to hear and understand the subtle differences in each guitar. He didn't rush the process and ensured that every choice was tailored to my desired style and size. The GS Mini-e Mahogany turned out to be the perfect fit for my emotional storytelling music. Thank you, Gabriel, for your excellent service and for making this a memorable experience!

Frank is an absolute wizard! Don't let him fool you into thinking he's just a good electronics…read moretech. No, he works magic. My Fender Hotrod Deville 410 came in with mega issues. He solved every problem and the amp sounds better than when I first bought it 20+ years ago. Frank is now my go to guy for amp repair. On top of the great work, he communicates quickly, he is clear, concise . He updates with phone calls, text & video progress of repairs. There are a lot of amp/guitar techs that could learn a thing or two about customer service from Frank!

Don't bother doing anymore research. Just take your gear to…read moreFrank. It will be the smartest choice you make all year. I brought him some discontinued rare as hen's teeth boutique gear ( A Verellen Meatsmoke) and he brought it back to life without breaking a sweat - or the bank. No attitude, great comms, and just an all around pleasure to work with. Bring him your gear NOW!

I loooooove my guitars and have a guitar guy I usually go to, but he's like an hour and a half…read moreaway. With today's gas prices a simple set up isn't exactly worth the half tank of gas. I had to find a local option so I began my research. I came across several candidates, but none even came close to Jon from Guitar Tune Ups. His reviews are immaculate, which was my first green flag. His prices are unmatched, which was yet another plus, but the most notable quality to me was his ease to communicate with and ease to set up an appointment. For some reason the other shops I contacted seem to think themselves too good for the customer, but Jon is a guitar enthusiast and that is the biggest green flag to me. He is doing it for the craft and that is a man I can trust with my collection. He even took my work schedule into consideration and worked around it! A couple days later my guitar was set up and it was absolutely perfect! If you're considering a set up then look no further, this is THE guy. Thanks again for the awesome experience, Jon! Also thank you for not being an hour and a half away lol.

Jon did it again. Last week was my MIM Tele, this week he set up my MIJ Traditional 50's Strat…read more Beautiful set up. Thing feels so nice. He also put on a better quality pickguard for a small fee. Jon is also a nice guy, prices are fair and work is great. I have an MIJ Tele I'm gonna need work on next. I know where I'm bringing it.