I can't thank Johnathan, Dominic, Katy and Chris enough for all of their help and great work…read moregetting me my Accord Hybrid. They were the utmost professional and helpful, and very friendly. I personally recommend them for anyone looking to purchase or a lease a new Honda. There were no gimmicks, games, or misleadings. Everything was perfect from first visit to leaving in the new car. Thank you all again! Looking forward to future services and business with this dealer.

Even during the construction process, Honda has streamlined and maintained great business. Signage…read morepointing on where to go and easy to follow. Got an estimate that the work done on my vehicle would take 2 hours and got called/texted that it was done sooner.

Bought a 2024 Audi A5 in June, 2026: Here's my experience:…read more POSITIVE Saw the car I wanted on their site and because the make, model and color would be snapped up ASAP, they grabbed it right away and it was transferred from another city/state within a week later. At my request, they held it for me for 5 days until I could get there from my home 90 miles away. The salesman was nice, personable, accommodating and answered all my questions. He should get a better job elsewhere. The car was in pristine condition - inside and out. They attached one license plate for me and gassed the car before I drove it off the lot. As I'd been renting a car from Enterprise, I was able to drop it off there (different location from the rental origin) without an extra charge. NEGATIVE They will push the warranty, even if it includes flirting shamelessly! It could be that I was in a hurry, but they should have attached the second plate. Now I've gotta pay someone to do it - I'm not handy. I was paying cash for the car which at first, I going to do via wire transfer. However, telling me it would take a day for their "corporate office to receive the wire transfer", they wanted me to do the wire the day BEFORE I was scheduled to pick it up. While I was 95% sure I wanted the car, I'd only seen it online and I wasn't about to pay for it until I'd seen it in person and test drove it! It's 2026, folks and wire transfers are immediate! Don't test our BS meter. I paid by cashiers' check instead. Also, because I wanted to get miles on my credit card, I asked to put $10k of the $34k+ cost on it, but $5k is the most they'll let you put on a card (obviously, they want every opportunity to finance the cars they sell. One day soon, someone's going to challenge this in court and win). They wouldn't even let me put the warranty (which is a separate purchase) on my card. (the two points above are likely not under the salesman's control) Finally, and the most disappointing part of the experience: Once I bought the car, I immediately drove it to a mechanic I'd made an appointment with to have it checked out. They spent several hours inspecting it and told me that Internally, it was all good. BUT, while it was up on the lift, they saw it had been in an accident: the passenger door on the driver's side had been replaced and cheaply done with 'Bondo'. Sure enough, the paint doesn't exactly match. No accident was reported on the Carfax report. I called Enterprise Car Sales to discuss this with them and the dealership manager said: If it's not on the Carfax report, we don't have to tell you about it and we're not responsible for it. FYI: Don't trust a Carfax report.

These people are full of shit. They lied over the phone, just to hit my credit and ask for $5,000…read more They talk shit about other car dealerships, but they're doing the exact same thing... Pathetic experience. Very undeserving. Negative five stars.

Worst place I've ever been, they ran my credit, first told me they were going to tell me how much I…read morewas approved for, never did, then tried to sell me a car for $16k when the car is only worth $7k-$9k at best, they wanted a $600 car payment, which was outrageous, then when I tried to walk away and told them I wanted a copy of the paperwork they didn't let me leave for 2 additional hours while they held onto my paper work and kept coming back with 3 offers and then got the store owner who was super disrespectful. I was nice to them and said I wanted to leave and talk to my parents about the decision (I'm only 20) and when I said that the owner said "aren't you old enough to make a decision without mommy and daddy" rudest person I've ever met. Will NEVER suggest this place to anyone, and now they call me constantly and never leave a voicemail

All I have to say is that I love this place! I've had my…read more2008 Malibu for over 2.5 years and it still runs smoothly! I bought it with over 100,000 miles on it, and have put 45,000 and have never had to bring it in to the dealership for anything (except for regular oil changes and two recalls that Chevy had). About a week ago one of the front lights died and, if you know anything about this car, it is a pain changing it (front bumper has to be removed and all), but I called Car Outlet and they were able to take care of it within a day. They have great customer service and the facility is alway clean.

I had an issue with my Elantra stalling on the expressway. After contacting 3 dealers, Napleton's…read morewas the first and ONLY local Hyundai dealer that had the courtesy to return my call to book my appointment (other dealers just sent multiple robo-texts). They were able to make sure I got my car in first thing in the morning the next day. From the minute I pulled my car in, Diego treated me with courtesy and respect, made sure I understood any warranty or recall work that could be done for no charge, and made sure that I had a ride back and forth from the dealer. I received progress texts during the day, and the minute the car was done (for the price that I figured it would cost), I was notified I could pick the car up. They didn't try to upsell me anything, they made a couple of simple suggestions about things that might need to be addressed soon.The car had been washed and vacuumed as well. I read SO many negative reviews on here regarding this dealer that I was admittedly nervous. My experience could not have gone better!

Very disappointed by salesman and dealership after Jordan Kabranov could not find the time to help…read moreme, after spending the day driving up there to buy a car off internet. he passed me on to the next guy I new I should have walked then, everything he said was a lie. I will never buy a car from Napleton's again. My concerns have been not been fully resolved you guys have done nothing why would you think they were resolved. Called several times no help or owner at this number. Look up action taken by FTC against them in 2022.

Cruz went above and beyond with his service when I went to finance a Mitsubishi eclipse. I would…read morerecommend this dealership to family and friends :-)

Great People to work with! Cruz & Jared are super helpfull. They answered all my questions.read more

Rolando took his time to get me into a newer Nissan Altima! I didn't think I would leave with a car…read moreand I did! I'm so happy and so thankful for the time he took out of his day to get me into the car I wanted! Thank you so much Rolando! I will be sending my friends and family to you!!!

This place is the worse. I bought a car 2 weeks again. I had to take it back two times and they…read moredidn't fix nothing. I went back today 12/27/21 and told the owner that I was returning the car cuz they didn't fix nothing and he got in my face and told me that I was just there to cause problems and kicked me out. Very unprofessional. Word to the wise, don't buy from this place. They sell nothing but garbage!! There not even worth a star on here but I had to click one to post my review

This place sells nothing but LEMONS, within 2 days of purchasing a vehicle the problems started…read more Took the car to their mechanic, they only fixed the minor problems. I was given a 90 day warranty on that they fixed, a week later same issue so when I went to make another appointment they had a notice on their website that the Service Dept was moving to Gurnee over an hour away - there was NO WAY my vehicle was going to make it there.

i would give them a big fat zero. my transmission went out…read moreand and wanted me to drive it to chicago illinois so they can fix it. i told them so many times it is not safe to drive. so i totally stop the payments on my jeep and told them to come and get it. they don't care about thier customers. especially the ones who pays on time

I recently purchased my 2016 Ford T250 couple months ago here. It has been running great, and I am…read morereally pleased with my new work van! The sales lady was very helpful. Low stress ,no pressure sales lady really helped me make my decision. She was not pushy. She let me take my time looking at the different vans they had available without following me around or being pushy. I really appreciated that. Some people might prefer to be sold but I prefer to come prepared knowing what I want and she could tell. The pricing was reasonable with current pricing and I think the combination of the 2 makes this a great place to shop.

I called the car store with a peculiar request, they awnsered all my questions over the phone and…read morewere very knowledgeable about everything I was looking for. When I went in to the store I was greeted with open arms. They're entire staff there was super kind. Danny was more than happy to help me out with my request and got me everything I needed. Overall I highly recommend this place. Very helpful for vets and that's a big plus as well.

Reliable cars at reasonable prices. Morales Vehicle Sales has something for everyone. Everyone here…read moreis very customer service friendly and will answer all or any of your concerns. They are opened Monday thru Saturday. Jose, Pablo and Moises will provide the utmost service and care. Coches fiables a precios razonables. Morales Vehicle Sales tiene algo para todos. Todos aquí son muy amables con el servicio de atención al cliente y responderán a todas o a cualquiera de sus inquietudes. Están abiertos de lunes a sábado. José, Pablo y Moisés proporcionarán el máximo servicio y atención.

From the owner: Certified Used Cars, Family-Owned, Reliable Vehicles…read more Products: Motorcycles, Vehicles. Services: Car Dealership, No Credit Required, Se Acepta Matricula. Brands: Ford, Chevrolet, Volvo, Toyota, Nissan, Jeep, Cadillac, Mazda, Subaru, Lexus, Honda, Hyundai, Kia, Acura, Volkswagen, BMW, Buick, Chrysler, Dodge, GMC, Infiniti, Lincoln, Pontiac, Ram, Scion. Location Facts: Located next to Mai-Quesi

My husband and I went there to trade on my cx-9 for a 2023 Kia sportage x line with Mo, who is well…read moretrained by the same man who sold us 2 cars on the same day the last time. The process was smooth and both went over and beyond to get us what we wanted! I will be back and recommend anyone looking for a vehicle to come here! Thank you Mo! Your patience with the insurance process was impeccable!

CarMax has great customer service--until you purchase the car. After that, getting help can feel…read morelike an entirely different experience. I purchased an extended warranty for $5,000+ based largely on the way the warranty was presented to me. I was told that if I had repairs done at CarMax, there would be a $0 deductible and a loaner vehicle. What I was not told is that the loaner is apparently only available after CarMax has had the vehicle for 24 hours and determines that the repair qualifies for a loaner. I also wasn't told that I would need to drop the vehicle off the night before. That creates a major problem for customers. You have to find a way to get your car to CarMax the night before, find a ride home, arrange transportation for potentially an unknown amount of time, and then simply wait to find out whether CarMax will provide a loaner. I have been trying to get this warranty situation resolved for months, and it has been extremely frustrating. At this point, I'm being told that taking the vehicle to a dealer may be the only practical way to get it repaired. But doing so means a $50 deductible plus $55 per day for a loaner. So my question is: Will CarMax reimburse me for those costs when the warranty was sold to me under the impression that repairs at CarMax would involve a $0 deductible and a loaner? I understand that warranties have terms and conditions, but there is a big difference between having terms and selling a warranty based on benefits that are extremely difficult to actually use. Customers should be given the full picture before spending $5,000+ on an extended warranty. Unfortunately, this experience has completely changed my opinion of CarMax. I will never buy another vehicle from CarMax, and I'll be going back to traditional dealerships in the future. My advice to anyone considering CarMax: Know exactly how the warranty works before you buy it. Don't rely solely on the selling points you're given at the time of purchase. Ask what happens when you actually need a repair, how long your vehicle has to be at CarMax, when a loaner becomes available, and what your options are if you need to use a dealership instead. I now feel like I'm stuck making payments on a vehicle that I can't drive while fighting to use a warranty that cost me thousands of dollars. A huge waste of time, money, and frustration. Don't make the same mistake I did.