Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Después de 2 años volví a regresar a Roselle Motors está vez a comprarle un caro a mi hijo y como…read moresiempre Mike y su equipo siempre brindan una excelente experiencia de principio a fin. Desde que llegué al concesionario me atendieron con profesionalismo, paciencia y total transparencia. El equipo fue muy amable y resolvió todas mis dudas sin presionarme en ningún momento. Me explicaron claramente las opciones de financiamiento y trabajaron para conseguirme la mejor oferta posible. El proceso fue rápido, organizado y sin sorpresas. Salí manejando mi vehículo el mismo día, completamente satisfecho con mi compra. Se nota cuando un negocio realmente se preocupa por sus clientes y por brindar un servicio de calidad. Definitivamente los recomiendo al 100% y sin duda volvería a comprar aquí en el futuro. ¡Muchas gracias por hacer que esta experiencia fuera tan fácil y agradable!

We called regarding a vehicle and "Miguel" told us it was still available, but he was not going to…read morebe there to ask for "Juni" he would be expecting us. We get there, after driving an hour and of course the vehicle was sold Saturday and they didn't have time to update their inventory. It's all a scam to get people to their dealer to rip them off.

I purchased a 2017 Kia Soul from this location 11/09/18. My prior car wasn't going to last much…read morelonger, so after having to have the front brakes serviced & getting a long list of other repairs that I "should really address" I started researching what my next car was going to be. My sales coordinator was Rose, she was a joy to work with, as were Tim & Tim, the 2 gentlemen who assisted with the financing. All 3 of them are very personable, customer oriented & know their stuff. All my questions were answered to my satisfaction, everything was thoroughly explained. The monthly payment was a little more than I wanted to pay, but for what I got, it's well worth it. I loved the fact that I didn't need to haggle to get a great price, the price you see on the website is the price that you pay, but keep in mind that's before all taxes, fees, & any extras that you want are added on. For the test drive, I took the car to my mechanic, who checked the car out thoroughly, the car passed with flying colors, with a couple of minor issues that were addressed before I drove off the lot. I can honestly say that in all my years of buying cars, this was the easiest, most pleasant car buying experience that I've ever had. I highly recommend Hertz Schaumburg.

There are pluses and minuses. By far the best car buying experience we have had. Super simple…read moreprocess, very fair prices and super nice staff. However as we were told by our sales rep they only have 1 guy who does the finances. This causes a huge backup if there is literally anyone else there trying to buy a car. We were there from 9:30am to 2:30pm. While buying a car is a process, it's not a 5 hour process. Esp since there is no haggling involved and we had the car we wanted picked out. By the time we were able to sign our contract we were already in a huge hurry So we had to rush the most important part of the whole thing. We carved out 3 hours, were fine with 4, then started to get annoyed and anxious at 5 We also noticed an interior light wasn't working during our test drive. The sales rep mentioned they would have someone swap it out but by the time we left it was still out. Either they forgot, or somehow in 5 hours had no time to swap out an interior lightbulb. They did end up changing it a few days later though We would defiantly go back and recommend to friends. Just make sure to bring lunch haha

I bought a Mercedes Sprinter Van from this lot. Eric, the sales rep told…read moreMe the car had been send to Mercedes Dealer for an inspection to make sure nothing was wrong. This was a lie. The car has $18,000 worth of repairs that need to be done. I was scammed big time. Do NOT trust them. In addition, after I paid for the car...it took them two weeks to ship it to me as I was an out of town buyer. They took full advantage of this by not taking pictures of the ceiling of the vehicle.

This is another great review for Mike over at A Car Lot, Inc in Roselle, IL. I live in New…read moreHampshire, and purchased a Mercedes Sprinter online, site unseen. When it was shipped to me, there were a couple problems with it. When I explained to Mike that I was not happy with the one I received, he was very understanding. He had another one that was a better fit for me, and offered to ship it out to me for no additional charge! The new one arrived, and was perfect for my needs. Mike is very patient, he's a good communicator, and took the time to solve the problem for me. He does not come across like a car salesman. I would give this company an A+ for customer service. If you are like me, and looking to buy a Sprinter from across the country, site unseen, I would highly recommend giving Mike a call. I certainly will when I'm purchasing my next Sprinter.

John is great sales guy at this location! Recommend because they are easy to talk to :)read more

Subject: Unacceptable Experience Selling a Rebuilt Title Vehicle…read more Dear West Chicago Auto Team, I'm compelled to express my extreme disappointment with the recent experience I had while attempting to purchase a rebuilt title vehicle from your dealership. Frankly, the entire process has been nothing short of infuriating. Firstly, the lack of transparency regarding the rebuilt title was shocking. I expected a thorough explanation of what that entails, yet your team seemed ill-equipped to provide any clarity. This lack of understanding raises serious concerns about the integrity of your sales practices. Moreover, the customer service I encountered was far below acceptable standards. Instead of feeling valued as a customer, I felt dismissed and ignored. Questions I raised were met with vague responses, and there was a noticeable lack of effort to address my concerns. This is not the level of service one should expect when making such a significant purchase. It's incredibly frustrating to feel like I'm navigating a sales process that lacks basic professionalism and accountability. I urge you to reevaluate your approach to customer service and ensure that your staff is properly trained to handle inquiries regarding rebuilt title vehicles. I hope to see some changes made to improve the experience for future customers.

If I could leave no stars I would my year make & Modle is…read morefor sale in Elgin for over 7,000. & I was offered 900, the F&I guy is a crook who said his name was Heffa so he is the boss 2 thumbs down for the boss. I came in Thursday evening let him run my vin said to the salesman I need to get to a dinner with friends & if he could send me numbers tomorrow. I was asked to come in for pictures of my car before they would give me numbers. By the way asking so much less than my same car is for sale on cars.com the gave me a price of 900 & wouldn't pull the car up I was looking at to make sure all the warnings lights were off until they showed me the low ball I was offered. The poor salesman winced before saying it! So F&I guy is a crook & DONT know if this was Brian B who wants repeat business. Maybe because I'm a single woman or maybe because I'm from out of state they wanted to fraud me not sure but DONT BUY FROM THIS DEALERSHIP Follow up F&I guy called me still no name & I gave him an ear full of unbusiness like conduct that I received! I pretty much told him give me a fair deal or don't call me back. I bet I don't hear from him.

DO NOT BUY FROM THIS PLACE!!!! They are crooks!!! They take your money with all these promises…read morethat the vehicle has been gone over and is in good working condition and then when it's not you can't reach anyone!

JB rocks with honesty and a skill set not found anywhere else in the auto body repair biz. We…read moredropped off our sad 2016 Honda van and 8 hours later he delivered a beautifully finished front end bumper repair at 1/4 the price of any other body shop. More impressive than his skills is his friendly manner and complete transparency in the work he's going to do for you. Get your dinged up car over to JB today! You'll be writing a review just like this one!

JB did an absolutely amazing job fixing and painting a large dent on my car. My car has a white…read morepearl finish, which is notoriously hard to match, but JB pulled it off flawlessly--the repair is seamless, and you'd never know there was any damage. What truly sets him apart is not just the quality of his work but how reasonable his pricing is. On top of that, he turned everything around in just 24 hours. He was a total lifesaver and I couldn't be happier with the results. Highly recommend!

I'm not sure how this place has any 5 star reviews. I told the salesman I would be driving an hour…read moreand a half and provided him with an ETA. 1. The car was still not there, claimed it was at the other "dealership" 2. The car was literally on E, so I was only able to drive it up and down the street before we had to go back so someone else can put gas in it. 3. The panoramic sunroof did not work 4. The passenger side seat did not move (it's a coupe, so people would only be able to get in behind the drivers side door. 5. They put new tires on the car but since the car was lowered they were rubbing. Of course none of this was told to me before I left. And to top it all off the car wasn't even clean. Just know all of the cars sit outside so the pictures are way better online than when you get there. I would 100% recommend avoiding this place.

I totally recommend this dealership! Got my car from them…read moreabout 2 weeks ago, absolutely loved their quality of cars selection and quick and easy service! They got me in and out within 1hr and I went home with the car I wanted! this week when I needed a small part change service they helped me as well! I totally recommend Exclusive Auto Haus for anyone who is looking to get a used car for affordable price! Thank you Hamza and Rabeel!

Short version: Lousy customer service. Long version:…read more During my search for a used Honda CR-V, Kashif Riaz had a posting on Facebook Marketplace. On Monday evening, I messaged Kashif about its availability and viewing the car the next day. Since the lot is nearby my work, I decided to check it out at lunchtime. First impression--a residential property converted into a used auto lot. I had to pull into a one lane j shaped clearing without a discernible parking area for customers. Since the lot was filled with vehicles on all sides but the clearing, I parked at the spot where I figured I could do a safe 16 point turn to get me out. The "office" building is an old house with no signage instructing customers where to enter. A man saw me from the big window but didn't move from his spot nor wave to me nor motion to where I should enter. It's as if he wasn't interested in me at all. Once I got up on the porch to what looked like the entrance, I had to choose between two doors. I opted for the right door since there were people inside it. But, that door wouldn't open so I went back towards the left door. The man sitting right next to the right door opened it so I went back to it and stepped inside. I told the man behind the desk l wanted to check out the lavender Honda CR-V and pointed to it through the window behind him. He told me he had a customer buying it right now and looked at the man who opened the door for me. I assumed he was the customer or maybe it was the lady filling out paperwork at the table on the other side of the room? A third man mentioned that they had another CR-V available, a 2007. I mentioned I was looking for something newer, walked away disappointed, and carefully maneuvered my car around to get out of their lot. Later that evening, I saw the red 2007 on Marketplace and messaged the post if it was available and if they had a Carfax report. It went to Kashif, and, as of the following Friday, I have received no response. Continuing my search, I noticed the lavender CR-V is on Marketplace. Thinking that maybe the deal fell through, I messaged the posting of its availability. Kashif responded, "I have just sold it I have another 2007 Honda CR-V available". I think, ok, it has sold, so I respond, "You need to remove the 2010 from the marketplace." Thinking, but unsaid, so that it will stop coming up in my search. Kashif responds, "I just sold it the customer is sitting next to me." That's what was said on Tuesday when I walked into their house office. Hmmm...curious?...the exact same wording. I responded, "I came in to look at it several days ago. Supposedly you had a customer in the office buying it then. So, which is the lie that you had someone buying it on Tuesday or customer sitting next to you today?" Sure, Tuesday's deal could have gone bad & they had another buyer, but that's not what my gut tells me. I suspect they are using the 2010 CR-V as bait, to lure customers in. But what followed was the kicker, Kashif then proceeded to attack me --calling me bored, needing therapy, and crazy. (See the screenshot photo) (Definitely not bored. Yes, I need therapy but not because a used car salesman lied. Crazy? It's questionable. I own it when it's true. I'm not owning it now!) Point is...you don't treat a customer this way EVER. This crazy lady is taking her cash elsewhere and giving you a 0 star (oh I wish I could) Yelp review.

I transported car for them, more them months later they are not paying…read more Lying that payment is going to be sent out soon