We were coming to this dealer several times but the last visit we were very dissatisfied, they…read morechange the whole leather seat cover for drivers seat ,it was not covered by infinity manufacter, so they offer us a favor and did it on their cost which we appreciate it a lot ,its just the job was done very poorly leather was was not pulled tight enough on on the top of the seat ,it was all wrinkled ant aired ,we called and asked how it can be fixed they said wait a month, leather should shrink ,which was hard-to believe any way we waited 2 monthes and there was no change at all, I called again they told to stop by but I already felt they are not happy to deal with it ,we'll they knew they did it bad ,we stopped the next morning, they were not helpful at all I can say even were mean ,offered to steam the leather with no guarantee it will fix the wrinkles and on the top we have to pay now,we left just saying thank you for good service ,the point is if you offered to help customer doing a favor at least do it right nice job and don't make it to look worst than it was before ,so now we have 2024 very low mileage and all loaded infinity with ugly driver seat ,from such a luxury car dealer you should have a better service,we have 3 infinitys but we would not go there anymore

Carlo A is the best service advisor I have ever dealt with, very satisfied with my visit to a new…read moredealership regarding some issues I had with my vehicle

We purchased a 2013 Audi A5 Quattro Prestige on April 4th with Signature Auto Enterprises, sales…read moreguy Pat Kumar. We have been going back and forth trying to reach the owner who had told Adam the sales manager, we would be hearing from him. This went on all day Thursday and Friday with absolutely no call back from him, we have made multiple attempts. Our vehicle had the oil light come on, April 7th, we went to get a 150-point inspection done, then with Pats advice, went to get a second opinion, a 300- point inspection with a repair shop more accustomed to Audis. Pat told me it wasn't necessary to procced with a 300-point inspection, but this I found strange and did anyways. The car is now sitting and not being driven, at the repair shop They found both front axles need to be replaced and there is an active oil leak from a valve cover and is unsafe to drive because it can risk engine damage. This is not minor wear and tear and an active oil leak from a valve cover right after purchase absolutely falls under an implied warranty issue that I signed the day of purchase along with Pats words telling us, "By law you are absolutely covered if you leave and something major happens." (Referring to the implied warranty.) We are looking at about $4100-4200 worth of parts and labor for these issues and by law I am covered under the signed implied warranty. I need to have the phone call to us that we keep being told we are going to receive from the owner. Our mechanic has tried to reach out several times, along with us. I find it very disappointing and odd that this owner claims he is going to call us the customers who is having an issue and not even have a conversation with us. Extremely unprofessional. If we cannot resolve this promptly, I will be filing formal complaints with the Illinois Attorney Generals office along with the Illinois Secretary of State and Federal Trade Commission, as well as pursuing additional legal remedies. One of two things, take the vehicle back or pay for the necessary repairs. Hopefully we can resolve this matter quickly without any additional outside sources.

Upped my review a star since my deposit was refunded in full. Of course this was only after a…read morenegative review went live. Not the 1st customer to make the drive only to find the car they're interested in no longer available though. I also understand that shopping at the low end of their inventory price wise made me a low priority customer. Of course if they had a stick shift equipped Japanese or German 2WD sedan at $20-25k, I would have looked at that too. Prices here ARE very reasonable.

my experience was amazing! loved it, left with the car I wanted, thank you to Mauro Carrion for…read morehelping us with the process.

If I could leave no stars I would my year make & Modle is…read morefor sale in Elgin for over 7,000. & I was offered 900, the F&I guy is a crook who said his name was Heffa so he is the boss 2 thumbs down for the boss. I came in Thursday evening let him run my vin said to the salesman I need to get to a dinner with friends & if he could send me numbers tomorrow. I was asked to come in for pictures of my car before they would give me numbers. By the way asking so much less than my same car is for sale on cars.com the gave me a price of 900 & wouldn't pull the car up I was looking at to make sure all the warnings lights were off until they showed me the low ball I was offered. The poor salesman winced before saying it! So F&I guy is a crook & DONT know if this was Brian B who wants repeat business. Maybe because I'm a single woman or maybe because I'm from out of state they wanted to fraud me not sure but DONT BUY FROM THIS DEALERSHIP Follow up F&I guy called me still no name & I gave him an ear full of unbusiness like conduct that I received! I pretty much told him give me a fair deal or don't call me back. I bet I don't hear from him.