Horrible dealing with host. Booked through VRBO. Contact number and Email on file for them did not work. VRBO sent me another email and contact number which also did not work. They contacted me through VRBO inbox only to get my credit card information and charge me another fee. Did not respond to my questions. About handicap accessibility and clarify other issues that I noted on bad reviews. I wanted to avoid any issues. There cancelation policy says on before 4pm ON November 30 $100 fee charged rather than stating upfront that the cancelation fee is $100 until November 30th. Do not use them. read more

Worst accommodations ever. We had Bed bugs, the condo was dirty, the carpets were crunchy. Terrible customer service.

3 bedroom Villa Grand Palms 8812A Planning a Walt Disney Trip, with kids can be very expensive. Since we was going to be on, our family vacation for a week. I book a 3 bedroom Villa at the Grand Palms Magic Memories for 6 days and 5 nights. I was able to save money, and take my kids to Walt Disney World, Sea World and Universal Studio and Adventure Island. I really enjoy all the rooms at this beautiful 3 bedroom Villa. We didn't get a chance to use the pool or Gym, since we was at 5 major theme parks from 10 am to 8 pm at night. Grand Palms 8812A, this Villa was very clean and quiet. read more

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Dirty, dusty, old carpet, stains on couches and bed spreads, ants all over kitchen, plastic plants full of dust, dangerous stairs. NO ONE ANSWERS COMPLAINTS read more

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Darn it! Why isn't zero stars possible? In ny opinion they have really poor management and customer service skills. They charged me for pressure washing my sidewalk when the HOA takes care of it and it took a fight on my side to get that charge removed, there were towels missing out of my unit that they admit taking but wouldn't replace, they charged me for items that I never saw and they can't account for, furniture was broken when I got my unit back and they contracted for telephone service without my permission when my unit already had a working phone. The list goes on and on, please stay away if you value your property. As a property owner I let Magical Memories manage my property for one very long year and it was a mistake I will never make again. Learn from my mistake and look elsewhere... read more

Where do I start... I would give Zero stars for the apartment and management. First of all, there was no mention of any cleaning or insurance fees when we phoned to confirm our stay and specifically asked for the total amount the morning before we arrived. They added $90+ for cleaning and insurance when we got there and said that the extra fees are displayed somewhere in the fine print on the website where we booked. The apartments are so darn old, dusty and has a depressing décor and inadequate lighting. The furniture looks and feel so cheap perhaps from the early 80s. I could not stop sneezing from the dust in the air and on the furniture. The cable did not work most of the time and there was no WiFi access because the phone line was actually down. The AC did not cool the apartment down and there is a warning on the thermostat not to put below 75F or it will freeze! The bathrooms are so outdated with broken tiles in the showers and rust on the air vents. I will upload some pictures which should speak for themselves. I was so glad to leave this place after a couple of nights. Never again and certainly nothing magical about these memories! read more

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My family and I had a great time staying at one of their properties. It was clean and very spacious for the 7 of us. The only major issue my husband and I had is that they don't tell you upfront that their is a $250 incidental fee that they hold until 24 hours after you checkout. They do tell you about the $95 cleaning fee that is due at checkout but when you check in, they ask for the cleaning fee. The pool was nice and I was surprised their was a hot tub their as well. The property was nice and clean and a bit scenic. My husband is very picky and he said he would stay again. The location is great if you're going to Disney, which we thought we were going. Disney is about a 10 minute drive. We ended up going to Universal which us about a 25 minute drive. read more

Magical Memories Management - Lovely and spacious! - Property Management Near Me - Kissimmee, Florida

We have stayed with Magical Memories and were impressed in the past. They lease private homes and condos, so we each have our own room with a living area, full kitchen, dining area, multiple baths, etc. Usually the condos are in good shape - *usually*! They seemed to have skimped on maintenance and housekeeping at the Royal Bay villas. One toilet ran everytime we used it (we quit caring towards the end - we aren't paying the water bill and if they can't be bothered to fix the plumbing, that's on them. Thankfully we had two bathrooms.), the furniture was falling apart, there was dust and dirt everywhere, the sheets and blankets were still dirty upon arrival. Just not anywhere near what we had experienced before. The villas are close to the Disney parks and Universal, so that's a plus. read more

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THIS PLACE IS TERRIBLE!!!!!!!!!!!!!!!!! First the shower has the hot and cold reversed. All of the beds sink like a 5 year old kid jumped on it for 50 hours before you got to sleep in it. And today there was construction going on in the building right next to ours. All you could hear was the thumping of hammers every few minutes starting at 7:30am. A call to the office at 9am and I was told I would get a call back in 15 minutes from the guy with a heavy accent who asked me my name 3 times. Its Carl. I had to spell it to him as well.... twice. At noon (with NO CALL MADE BACK TO ME) I called again. this time a lady Miquisha or something like that (with a heavy accent who kept telling me to calm down ) told me she would find out the problem and call me back in 10 minutes. It has now been almost an hour since I talked to that lady. No response or anything. This is a terrible resort with terrible customer service. If you are looking for frumpy beds and listening to construction at the ass crack of dawn than this is the resort for you. Also there was a stray dog hanging out in front of our room one morning as well. UPDATE: They ended up moving us to a whole other resort after I complained to a third person. No star increase because I had to KEEP calling. But if yo do have problems just know to keep calling back every 15 minutes. read more

For the price you pay if you split the bill between friends this is an okay deal and why we went for this place. But. The 100 dollar surprise cleaning bill pretty much negated the deal. Plus the 25 dollar pool key. Which is pointless due to the door breaking when you open it. Push moderately and no key needed! This place is backwards in all the wrong areas. To turn on the sink garbage disposal it's NOT the switch near the sink. It's on the wall! Opposite the counter. To turn the front door interior hallway light on you have to go upstairs to the second floor! Or how about turning on the dinning table lights you have to go to the next room! We figured how to get all the lights on and left them on just because it's impossible to figure out which switch goes where. None of the bathroom locks work. There is a DVD player from a no name brand... but no cable connecting it to the TV so that's pointless too! The place came with 6 chairs but as we found out. One is held together with nothing. Just carefully placed by the previous renter to avoid paying damageds. And then you have to ask... what exactly did my 100 dollar hidden cleaning bill go toward if they didn't move the chair to "clean" What did work: fridge. Microwave. Stove. Front door locks. I won't ever go back here again, but the price pretty much says you are getting the bare basics and what you do get is junk. It wasn't the worst place I've stayed at. But with all the fees and hidden fees this place can do much better. If your desperate for a very cheap place to stay go for it, if you can spare a bit more cash. You can get a lot better accommodations for your money. read more

Good stuff isn't cheap. Cheap stuff isn't good. This management company is super cheap... I wouldn't have a problem with them if their customer service wasn't so bad. Also, there are HIDDEN FEES (cleaning fees) so they're not even that cheap. Our first morning in their villa we opened our front door to 6 Cuban painters all over the front porch. My dad ruined a pair of $250 pants because theee was literally paint everywhere (really bad paint job. They even painted half the door knob). When we complained the office basically told us to go duck ourselves. They offered to move us, but only if we paid an additional $150 cleaning fee. On day 2 the air conditioner ran out of freon. I called the office right away. 42 hours later they sent a repairman. It took him about 5 minutes to get A/C working again. Would have been nice to not sweat through two nights of Florida heat... If you're on the most bare bones budget there is, I would still advise you to stay away from "magical" memories. They should change their name to "really budget go duck yourselves memories..." read more

I wish I could give this place no stars to leave a review and I haven't even step foot in the hotel. I called 3hrs in advance to confirm with the Run Away Beach Club our reservation, which they confirmed. When we arrived at the Runaway Beach Club, they told us that we could not check in there but instead we had to drive several miles down the road to check in at the Runaway Beach Club. When we got to the the Magical Memories (which is a memory that I won't be forgetting, and sure as hell isn't Magical) the guy behind the counter advised us that there was a $110 cleaning fee and an extra $25/day charge for incidentals, which again we were not informed of. This POS place hedges that people like us that have travelled several hours will succumb to there extra fees. Stay posted because this trip has only begun on such a positive note (sarcasm in case you couldn't pick up on that)! read more

Everything is out of date in the place I stayed at Laguna Bay. The children's bedroom smelled like cat urine and my daughter fell and broke her back trying to shut off the water in the walk in shower because the shower knob was too hard to push in and pull out and because there is no shower mat, except for the tiny one that was under the sink, that we didn't find till after the accident. read more

Place is horrible!!! Do not do not rent from them, mold everywhere, musty smell, furniture destroyed. Place is horrid. Do not waster your money! read more

The furniture was outdated and dirty. This however is not why I am posting. Our toilet was plugged from the time I arrived. There is an upstairs and downstairs toilet. Our downstairs master bedroom had the plugged toilet. We stayed here for our sons Make-A-Wish trip. He and my disabled wife and mother in law had to go upstairs each time to use the toilet. Five people in total with one toilet. I called to complain and they sent unqualified maintenance men three times, each time they said it was fixed. Each time it would plug from going #1. The maintenance men used our towels to clean the mess they made and tracked toilet water from the bathroom through the living room. After three days the toilet is still plugged and now we have no clean towels. This place is an insult to any traveler. read more

I spent almost $1k to stay here in this house inside someone neighborhood. It's not worth it at all. The house is not taken care of at all. We had to buy bug spray. The towels were dirty and everything it was nothing of what I saw online. read more

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This was possibly the worst experience ive had with vacation home rentals. First place they put us in had sewage leaking into both bathrooms. Absolutely disgusting. After getting shit all over my clothes we had to pack up and move to another location. This location was in better shape but ceiling in bathroom was leaking water, again unacceptable. Ive been all over the world dozens of times and this was the worst experience if had. Thank you for ruining most of my vacation. My family and I appreciate it. Don't do business with these idiots. read more

Our internet still doesn't work even after spending literally all day waiting for them to fix it. Horrible communication by the management here. I do not recommend staying here. Empty promises and frustration is not how I want to spend my vacation. read more

DO NOT BOOK WITH THIS COMPANY!!!!! We booked a property for 10 days. The place was very misrepresented! When we arrived there were 4 sheriff vehicles (lights flashings) at the end of the "lane" (really an alley). UNSAFE. When we entered the unit it reeked of bleach. There was a black oil/grease leaking from under the washing machine into the kitchen. We were not sure if it was flammable or not. No room to sit in the screened in area. Furniture DIRTY, BROKEN AND EXTREMELY OUTDATED! NO WIFI! No entrance availed to the community pool, gym, theatre etc.... because the Key FOB we were given was not programmed. We were charged for the one night stay, plus damage deposit and cleaning fee. No manager ever returned my many phone calls. We had to find another place for a party of 8. RUINED VACATION ...ABOLUTE HORRIBLE COMPANY TO DEAL WITH. read more

They are supposed to manage the condo, right? Well... Doesn't that mean setting the thermostat to HEAT mode for the winter months? They didn't, and my 90-year-old uncle didn't DARE mess with it because of the intimidating language in the contract. So during a cold snap that lasted several days he was chilled to the bone and got sick. He had to check out before the end of his rental term so he could return home to his own doctor. Still waiting to hear whether he will be compensated for this but no help from the people at this so-called management company. Our Memories are definitely NOT Magical. read more

We stayed here during our last visit to the Orlando area. We had a group of 7 staying in a home in Kissimmee at the Fiesta Key resort. So starting with the negatives: some of the employees were not very helpful over the phone, others were. We had NO idea of where we were supposed to go to check-in. We called once and were told that we would be given the address upon arrival... and we did not know where to arrive. (It's 2801 Poinciana Blvd, here you pick up your keys and stuff.. then they give you the address information for the rental home). It took a couple of calls to finally get that sorted out. When we did arrive, the guy said he couldn't find our reservation and was kind of rude about it, he was basically saying that we didn't have one.. until he went to the back and found our paperwork. So... that was frustrating. And we really were not too hopeful at that point, but once we arrived to our rental we were happy. The home was in good condition and there was enough space for everyone. They don't provide a lot of towels... so bring extras with you. There are some things in the homes, other things not so just pack what you definitely need. Our home was about 20-30 minutes out from the parks, so at the end of a long day it feels like a very long drive (again, this was the Fiesta Key park) but the houses were cute (pink, green, blue, and yellow homes) and it was so much nicer than trying to accommodate 7 people in a hotel. It was nice to all be in one home (that had 3 showers and 4 toilets) and to be able to have a living area for watching TV, private rooms, a gated neighborhood to walk around, and a kitchen for cooking meals. If I had a large group like this traveling again, I certainly would come back to Magical Memories. There are lots of fees, like the cleaning fee and a $25 refundable deposit for the pool key. If you choose to stay at Magical Memories plan to : 1. Check-in at 2801 Poinciana Blvd before arriving at your rental. You will come here to check out too. 2. Budget accordingly, there are extra fees. 3. Bring what you will need. Your family may need towels and other things from home. I think in the end, even though we had a few issues with them, the overall benefit far outweighed the negatives. read more

You had one job: give me an acceptable bed. The bed was dirty and horribly uncomfortable when I sat on it. Sitting on the couch at 4 AM now instead of sleeping because I'm not touching these beds. Terrible. read more

Stayed here for one night with the groupon for 3 bedrooms suite for two nights ($118). When I made a reservation nobody sent me an email with the confirmation. When I arrived there they had given me the wrong address and when I tried to call the after hours line they were very rude. When we finally found the suite it smelled like trash and the bed linens were in a terrible state. We checked out early in the morning to find out on top of the groupon they charged me 84 dollars as a cleaning fee. It was a terrible experience and i felt terribly cheated. For the price of $202 I could've stayed in a luxury hotel nearer the parks. Be careful with this place since it is definitely a company that gets you with the "hidden fees". read more

Stayed in a 3 bed 2 bath condo in Kissimmee at Laguna Bay. Very nice place for $80 bucks a nite! Wow. We spent a week and didn't want to come home, it was so restful and peaceful and right where all the action is. A great base to work out of. We have 2 boys living in FL and we were there for a graduation...it was more like our first vacation ever since we finished raising our kids. My hubby and I rented a rag top mustang and even went to Coco Beach on a Harley(also rented). We were in Orlando during the "love bug" frenzy...a bug that only lives for a brief time in order to mate-ugh, love bugs were everywhere-that was the only negative of the trip. There's a cute little lake on the property, a club house w/a pool, dvd's to rent, pinball games and a workout room...when in FL next time, which will probably be for a wedding...we will stay here again! I don't mind cooking while on vacation in fact I find it relaxing-this is really the way to go. Mint on the pillow; I can live without it! read more

Magical Memories Management - The mando Condo-everything you'll need is here! - Property Management Near Me - Kissimmee, Florida

Dates of stay 11/23-26/2017 I am writing this negative review because of Magical Memories's management of the property located at Royal Bay in Kissimmee, FL. When our complaints were first made, we were promised a telephone call from a manager that never followed up. It was not until we threatened a negative review, that we received a call back and was offered only a 15% discount off of a future visit. Our first disappointment was not being told that we were being placed on a second level without any consideration that my husband's leg was immobilized at the time. Then, the overall appearance of the unit was that it had not been thoroughly cleaned. There was visible dust buildup at every air vent in the unit; this was very concerning because we have asthmatic children. The living room's fabric couch appeared dirty and the master bedroom's bed mattress was very worn and left us with back pain. The constant noise from the nearby highway could likely be dampened if a heavy drape was hung in the master bedroom. Finally, the air conditioning stopped working and after being told to allow an hour for the technician's arrival, it took 2 hours instead. Understandably, the technician had to defrost the AC unit, but we had to wait in sweltering heat with 3 children. The amount of dirt that flowed out this very old unit would suggest that it had not been maintained. The technician implied that it was our fault because the AC's temperature had been turned down too low---but we knew better than to do that. My son in-law walked out back to take a look at the air conditioning unit and found it to be very old with repair parts strewn around it into the grass. Proposed resolution: $150.00 refund H. Burnside read more

Our room was filthy and outdated. My 16 month old had black feet after just a few minutes of playing on the outdoor carpet throughout the house. The sofa and love seat were old and severely uncomfortable to sit on. While its cheaper than staying in the park, I would say we got less than what we paid for. No maid no amenities and out $90 for someone to clean, kind of a joke. read more

My family came to visit me and used this company. The home was very poorly managed, they had ants everywhere which is disgusting but then their big "fix" was sending out people to spray all over the counter. None of the homes are handicap accessible and to make matters worse when my family asked to be moved the company did NOTHING! Just completely wrong for a company to charge that much money and provide very very disgusting service. I recommend staying elsewhere otherwise you will get very poor service and run down homes. The gentleman I spoke to in regards to having the ant situation fixed was extremely rude and apparently disgruntled with having to do his JOB. You come to Disney world and Florida in general for a vacation and instead get a poor home and ants. Really disturbing how they treat people and will be going to the BBB. read more

If I could give 0 stars I definitely would, DO NOT STAY HERE , there are hidden cleaning and insurance fees. We found mold and unclean towels in our villa. The beds are VERY dirty and we were itchy the next morning. It is not worth the price and they will end up taking more tan said initially. What a horrible experience in a unsanitary place. No shampoo or anything available, very poor costumer service and their staff is the rudest I've ever seen. I will not be staying there again I hope no one goes through this experience again !!! read more

My family and I stayed at the Villas at Somerset. It was spacious and close to Disney. The office staff was friendly. However, the pictures online are NOT a good representation of the villa. The furniture was old and peeling. The wallpaper in several rooms was peeling. The rooms smelled stuffy and the carpet needed to be cleaned. Several of my family members were coughing while we were in the villa. During the middle of the night, the sprinklers went off and the water sprayed on my window, was so strong and loud, it woke up my toddler. Not nice when everyone is tired from traveling.... Hidden cleaning fee and insurance deposit... over $130! Wish the experience was better read more

this is the place where you stay when groups or families or just want some space! they rent new, large houses usually with their own private pool. the houses are clean and in nice neighborhoods! full kitchen and laundry room. we usually get a 3 or 4 bedroom house and invite a friends to come along. Disneyworld is about a 10 - 15 minute drive and downtown orlando is about a 30 minute drive. the rates are super reasonable! Seriously if you are going to Orlando you need to check this place out! read more

Magical Memories Management - Property Management Near Me - Kissimmee, Florida

When we booked this place over the phone, we were told that we were getting a "brand new, 4-star unit." What a joke. We were also told we were getting a unit with a queen bedroom, and two other bedrooms that each had two twin sized beds. I suppose they meant the cots in the closet. The spare linens were even locked in a closet we didn't have access to! There was mold in the showers, furniture that had stains all over and felt like it was going to fall apart if you sat on it. The toilet flusher was completely broken and you had to reach into the back of the tank to stop the toilet from running for hours. Don't even get me started on the decor. I'm pretty sure whoever decorated it went to a clearance event at Walmart and bought every canvas painting they could and just randomly hung them over the entire place. NOT my idea of a nice, relaxing place. When we checked in we also asked what time check out was and they told us "oh technically around 10:30 but it's not a big deal if you need to stay a little later." Well at 10am they came knocking telling us we needed to leave. Awesome. If I could give this place zero stars I would because they are such a scam. read more

ATTEMPTED to stay at their property, Villas at Somerset in Kissimee. Its more than a dump!!! My family of 3 and another family checked in Thursday night to a smell of cat urine. The bed was so bad, my wife haven't slept in 3 nights, we just left on Sunday. The 2 positive things was the size of the room and they came the next day to clean the rugs. The other family is staying there because they cant afford to leave. I can't believe they wouldn't change the matteress! Had to take the headboard off because the 1 bolt holding on was loose. I wouldn't give any stars if I could. read more

This place is by far one of the worst places I have ever stayed. We were harassed from the moment we walked in the door to the villa they placed us in. The people staying in the condo downstairs complained about the house shaking when we walked up the stairs and then proceeded to call the police a couple days later for the same thing and "noise". The noise was the sound of my 3 and 4 year old talking to each other at a normal volume. The building was very poorly designed , uneven floors, and the glass in the living room made noise when the wind blew or someone tiptoed through the place. Villas at Somerset is the WORST place! Do not have children or disabled individuals with you if you are placed here. WE have stayed with magical memories before and haven't had a problem. This was the WORST PLACE EVER!!!!!!! I would give it 0 stars if it allowed. read more

Magical memories were NOT left behind at all! The additional insurance fee that was not disclosed was just the beginning of the issues. Unacceptable considering how much we paid and had a leaking ceiling, clogged bathtub, sofabed with mattress as thin as a mat, loose handrail, dirty pool with broken heater, undisclosed bed arrangements (twin beds in 2 rooms), had to take out our own garbage and hike to a dumpster,plus a lot of threats of "additional" fees if you don't do everything for yourself! 10 miles each way to check in and check out! Not to mention the leaking sink on our last day! When mentioned at check out, it didn't seem to matter to the clerk! read more

Magical Memories is a rip off. It should be Horrible Memories. They are not part of Runaway Beach Resort. They are a real estate management company. Once you book with them be ready for some major $$$ surprises. For instance. They hit me up for $107 cleaning fee and a $25 insurance fee nonrefundable at check in. I had no choice but to pay. They were very rude at the desk which is not located on the Runaway property but rather a couple miles away. Even the instruction booklet was written in a condescending rude way. Once I finally got to the resort I spoke to the lady at the front desk and she mentioned that a lot of people that book the resort through Magical Memories have complained of how rude they are. She also told me that the resort does not charge a cleaning fee or an insurance fee. I would have been better off booking through the resort itself but Expedia booked it through the discount hotel reservation where you don't know what hotel you get until you check out. If not for the unexpected fees and being treated rudely it would have been a great deal. read more

107 African Daisy Ct, Davenport, FL 33837... Upon arrival, a Magical Memories employee tells us that the home we reserved was not available because the property had been sold by the owner. The solution was to offer us home they felt was of equal value. Unfortunately, the home they gave us was even further than the already 20 mins away home we had previously reserved. Totaling our drive time to 30 minutes to the Disney parks. The quality of the beds were terrible. Not a single bed in this 6 bedroom house was tolerable. It's like we were sleeping on boxes. The towels were few and filthy. Sure the house is large and has a pool. BUT this was an uncomfortable experience. Way too far from the parks, and there are zero restaurants near by. Everything but the price was inconvenient. The worst part was how paper thin the walls were. The house next door was rented out to minors whom were loud every night till 4am. The absolute worst part of all of this was that MM management did nothing about it all. They offered to comp us 1/2 a day and give us a 15% discount towards our next stay. Well, there will not be a next stay. Instead, I warn everyone to use caution when booking with this company. These large homes sound ideal for large families and family reunions. But its not worth it. Your experience is going to be uncomfortable and inconvenient. read more

Definitely do not recommend this hotel! I was supposed to stay here when HURRICANE IRMA hit with WINDS OF OVER 100+ mph and there was STATE OF EMERGENCY and everyone in the state being advised to leave. This hotel refused to issue a full refund under the circumstances, and not to mention the airlines cancelled the flight!!! So what was I supposed to do, drive down and run out of gas just to stay there? NO! DO not stay here, they have no care. When I called them initially they said " our county isn't under hurricane watch, and it's sunny out". They border Orange county (Orlando), WHICH WAS under hurricane watch and issuing sandbags to the residents to secure their homes!!!!! The gas stations had no gas, so was I supposed to just test my luck and see how far the 1 tank of gas in my rental would last me ... and that's if it had a full tank! Take your business elsewhere, it's not deserved here. These people are extremely not understanding, and would rather you risk your life and potentially die in one of the worst hurricanes in history then issue a full refund under the inevitable circumstances. read more

This place was GREAT !!! I had paid my deposit before reading all of the awful reviews on here and I was kind of scared to go here because everything I read was so horrible ! We went to Florida for a week my family of 10 aug 6- aug 13. This place was everything ! I did not think a 3 bedroom house would be enough space for all of us but it was perfect. Everything was nice and clean, there was 2 bathrooms. One of the bathrooms had a shower and a separate really big bathtub. We had a private pool to ourselves as well which had a jacuzzi and pool tools already in there. The grill did not work outside but that was not a big deal. There was two living rooms, one was an informal living room with a tv and sofa bed which we turned into another room for my brother and his gf. We also had two dining rooms. They had games to play already there for us. They had plenty of towels and sheets and extra blankets. There was more than enough pillows. They were play pins for a baby to sleep in. The only con my mom had was there was no tv in her room. So some nights she would stay in the living room until late and watch tv but she still said it was not a big deal !! All the dishes we needed were already there. It was equipped with dish soap and laundry detergent so we could wash our clothes. There was an extra air mattress in case we needed it with a pump. A nice big two car garage as well! I'm just glad I did not listen to the reviews because I would have missed out on a great time!! My family did not want to leave!! read more

- Stayed there in November.. really not a good experience.. We arrived late and were given via a dropbox a temporary pass code to get past the gate which didn't work the entire stay forcing us to piggyback behind other cars to get in. Upon asking management for a proper keyfob we were told there was one in the original package which there wasn't and they ended up charging us 50$ for it. After complaining we were told we signed up for it so we had to pay and the rude office manager called me a liar. The internet didn't work and they don't do support. Rooms were dirty and you share the compound with locals which is kind of weird. Magical indeed! Just based on the way we were treated by management I would say this place is worth avoiding at all costs. read more

I don't even know where to start. Most of the time there is no one at the office and the late check in number doesn't work (Expedia couldn't contact them either). I was wondering why all front entrance doors (we rented multiple units) were in bad shape until we realized that if they have an issue with your account at the office they lock you out of the rental unit with no way in since no one is there to talk to. On top of that the units are dirty. read more