First, Therapist staff is excellent, concerned, listen and take time to educate and heal their clients. I have worked with Dave on a few issues in the past and looked forward to doing so again. Ethan was new to me and was excellent through the course of treatment. No complaints, only praise from me.
If you have billing issues, be ready.
On the first visit for my current PT need, I worked with the office staff to update my insurance changes in their system. In later visits, the admin staff initiated and verified the insurance information.
When billed, the old, insurance company was billed. It was of course denied. I emailed Magnolia Physical Therapy, as directed on the website, explaining that my new carriers were to be billed and offered to address any questions.
After a week and a half, with no acknowledgment of the error, I called [ over a weekend - my mistake - no chance for them to review] - and left a message explaining the issue and the insurance changes.
As my email went unacknowledged for a period of time I was concerned that the issue was not being addressed and would drag on. I called the following Monday, left a message to discuss as I had received another miss-directed bill over the weekend.
I received call from billing within the hour and was told issue was being addressed. There was no apology for the incorrect billing, and instead I was reprimanded for "dialing for dollars" referring to my two (2) calls and then schooled on the most efficient way to contact her (good to know).
When I tried to address the issue and explain that I had not had communication from my first attempt, I was interrupted, and again schooled in the appropriate way to communicate. Which is "Leave a (only one) voice mail", and I would be gotten back to".
My suggestion for the website - clarity on how to address billing issues, along with the how to pay instructions.
https://magnoliapt.com/patient-resources/ read more