Chris Moran in the service department was awesome! Went the extra mile for customer service by…read morelooking at the photo of my tire pre-visit to see if it could be patched vs replaced. Was friendly and professional greeting everyone, shared updates once my tire was being serviced and confirmed it could just be patched, and the team vacuumed and washed my car at the end - wow! Great experience, thanks Chris & co!

I bought a Hyundai Kona under warranty and I bought 100,000 mile extra warranty. The infotainment…read moresystem was faulty in two days. I took it back for service and it was not fixed. I have to go back again.

Had a great experience at BMW rockville found the car I wanted spoke with Carlos who cut right down…read moreto it with me got me to the sales manager. Lenny was great and we got the whole thing done exactly how it was on paper and should be good deal and win-win for both parties...would definitely recommend using them. You just gotta know what you're looking for and how to buy a car excellent experience!

As a business owner I feel obligated to share my experience with BMW of Rockville regarding a…read moreserious warranty issue with my 2023 BMW iX xDrive50. The DC fast charging system failed completely during a family road trip in December 2025. When I reported it, the dealership repeatedly suggested the problem was the charging station -- not the vehicle. I had personally witnessed an identical 2023 BMW iX charge successfully at the same station where mine failed. It took my husband physically accompanying me to the dealership before anyone took the matter seriously. The vehicle was at BMW of Rockville for 62 consecutive days. During this time the dealership attempted to return the vehicle unrepaired, failed to record a loaner vehicle request causing a two-month service delay, and missed multiple committed repair deadlines without proactive communication. I was provided a gasoline-powered loaner despite owning a battery electric vehicle. The repair ultimately required replacement of the Combined Charging Unit and Battery Management Electronics -- over $8,200 in parts. BMW's own repair order confirmed the fault was with the vehicle all along -- the same conclusion I had reached four months earlier. The vehicle faulted on its first real-world DC fast charging attempt at Electrify America the day after return. I have since filed complaints with NHTSA, the Better Business Bureau, and the Maryland Attorney General's Consumer Protection Division. BMW of North America has failed to respond to a formal compensation demand letter despite a 14-day response deadline. I share this as a factual account to inform other EV owners of what to expect if they encounter a serious warranty issue at this dealership.

Robert T. helped me lease the perfect car for my little and I. It's safe and comfortable, and…read moreexactly what we needed. He was kind, patient, thorough, knowledgeable, flexible, and provided answers to all of my questions. If you drop by, ask for Robert!

I purchased my vehicle on May 11, 2026, and the first set of 60-day temporary tags expired and were…read morereplaced with an additional 30-day tag. It is now August 2, 2026, the temporary tags expire August 9th, and I still do not have my permanent registration. No one from the dealership has reached out to update me on the status, and no one seems to care enough to correct the issue. Never again will I let this dealership handle my registration -- the title service has been horrible.

I bought a used car from MemberCar three months ago. I wanted to wait to write a review to ensure I…read moredidn't get a lemon. So far, so good. The sales experience was straight forward. I found the car online and it was reasonably priced, a little lower than similar vehicles at other dealers. Justin, who was relatively new at the time, was the salesman. We went for a test drive, then headed into the office to review the car history and sign the paperwork. The atmosphere was casual, no pressure. Justin attempted to answer my questions, what he didn't know, another salesman, Tony, helped with. The manager/owner also came out and discussed how they get and vet cars. Everyone was pleasant to work with and it really was a no-haggle/hassle processes. The paperwork was simple enough and I drove away with the vehicle the same day.

We purchased a car for our College aged son back in May 2024. We have purchased several cars in…read morefrom other dealers but decided to give Member Car a try. We took the car back to member car for A/C service three weeks after we brought it. It appears that the A/C issues that we had with the vehicle (That were not corrected) led to other issues such as coolant leak into the #3 cylinder (head gasket issues) which caused the turbo issue. Our son returned to school Richmond, VA four weeks later and alerted us that the car would not go above 20 miles per hour. We had him take the car to the shop in Richmond, and they alerted us that both the fuel injectors and the turbo have gone bad on the car. We found an outstanding shop in Richmond that diagnosed the issues that the car dealer should have noticed. Cylinder 2 and cylinder 3 misfire codes. The shop performed cylinder air fuel ratio test and vehicle failed due to cylinder 4 running too rich. Based on this the engine is more than likely leaning out the vehicle which is causing cylinders 1,2 and 3 to misfire. Cylinder 4 injector has gone bad. Due to condition of vehicle misfiring they did not test drive vehicle but performed cylinder air fuel test at idle. After replacing injectors and running vehicle we found noise coming from engine area. Narrowed noise down to a bad or failing waste gate on turbo. With waste gate unplugged the noise is not present. The shop took off the inlet pipe going into the turbo to confirm that the turbo compressor wheel does have lots of shaft play and does not spin well at all which confirms the turbo itself is bad causing the lack in power while trying to accelerate The shop looked the vehicle over and only found that the A/C condenser has a spot where it looks like it may be leaking some but the A/C was cold The shop found that find head gasket is blown, by doing a coolant pressure test and pretty quickly the test lost pressure, they found water in cylinder #3. The vehicle needed a head gasket replacement, turbocharger replacement including the fuel injectors. WE HAD TO PAY $5000 AND WE JUST BROUGHT THE CAR FOR $15000. WE TRIED TO CALL THE OWNER AND HE IGNORED OUR CALLS, THEN ALL OF A SUDDENHE GOT COVID. DO NOT BUY A CAR FROM MEMBER CAR.

I recently had my car of 15 years go through a catastrophic breakdown, necessitating me to purchase…read morea car pretty quickly for work. Despite my situation, when I came into Herson's Honda in Rockville, my interactions with the salesperson Jeff Serrano were incredible. He was the exact opposite of what you'd think of when imagining the stereotypical car salesperson. He was very friendly, patient and asked great questions to get me into the ideal car within an ideal timeline. He was very laid back and not pushy, all the while, I saw providing similarly stellar service to other people also in Spanish as well! Full disclosure, Herson's was like the third of 5 recommended dealerships Costco's auto program listed out to me. For now, I'm switched from team Toyota back to Honda. Really have enjoyed the Honda Civic Hatchback, the service and follow-up from Jeff and his team. If there's one complaint I might make is that it didn't always seem like the left hand was speaking to the right at the dealership. Admittedly I had a bit of a different situation with trading in my car post-sale by a month+ as opposed to the same time of purchasing my vehicle. Aside from that, the experience was super smooth and thinking I'll check them out first for the next family car purchase.

I'm incredibly grateful for the team at Herson's Honda for making things work out for me to get my…read morePre-Owned 2025 Honda Civic Hybrid this past Sunday. Justin was very knowledgeable with consistent and clear communication throughout the entire process. Facilitated the process very smoothly. Edgar was very accommodating and creative in finding solutions to finish a deal the same day. Jeff was great explaining everything in the final phase of the process. He made an effort to find a beneficial deal for me as well. Being mobile for my family is very important for many reasons. Can't thank the team enough for making it happen as the snow was coming down. Highly recommend!

Bernie is da man. We had questions about the various Lexus dashboard features and he not only…read moresuccessfully answered our original queries, but taught us way more efficiently (and more easily understood) than reading the Lexus manuals. And his service team behind the desk were also very helpful, going above and beyond. Now THAT is customer service.

Lexus of Rockville is hands down the best location and excellent professional service in the DMV…read morearea! I have purchased and serviced many Lexus vehicles here and wanted to say that the experience here is absolutely the best. They have a great service department and the environment there, the employees are always happy to help. Purchasing a Lexus should be an excellent experience, they make the process amazingly fast and courteous too. I like the convenient pick up/drop off service and the complimentary loaner cars too. Anyone looking for a Lexus should come to Lexus of Rockville first!

I had a good experience at this dealership and would highly recommend it...my salesperson, Elaina…read more(not sure if she is still there) was kind, patient, and helpful, more like a friendly acquaintance than anything. Fitzgerald didn't have the model or color I was initially looking for but Elaina took me on an evening test drive on a different model (Outback Premium) and I was won over...I'm a Subaru fan now for life! My car has not had any issues and the entire purchasing process went smoothly. I also continued to bring my car here for oil changes and maintenance and appreciated the waiting area (always stocked with coffee and snacks) and good service. Once or twice I've had to wait longer than expected but it was easy to check in with the associates at the counter for updates (and I had brought plenty of work to do). I also discovered in the waiting area some heart-shaped postcards on which you can write a brief message for cancer patients...thought that was pretty cool and enjoyed writing a few encouraging notes.

The mark of a good business is one that will consistently communicate well and follow that up with…read moregood service, even if you haven't purchased there. I had a very brief interaction with Fitz and say my feeling are neutral at best.

If you're looking at buying a car they're great. Very detailed in the sales process but the service…read moredepartment was very much a let down. They are inattentive towards their customers and rude. Wouldn't recommend getting your car serviced there.

Car and Driver came out with its 2024 list of best cars. Among the top 10 was the Toyota Camry and…read moreRav 4. So, in the interest of finding a great car, I headed over to take a look. Thank you, Raphael for your top notch service and test drive. I looked at both of the top rated cars and Raphael showed me a Rav 4 hybrid. We took it out for a spin and it had good handling and pick up. The price was a little higher than I expected, but Raphael said that they would work with me. So, I am still thinking about it, but wanted to thank Raphael and Dar Cars for the stellar experience.