I had an excellent experience with Joseph and Adam at Mercedes-Benz. From start to finish, they…read morewere professional, knowledgeable, and incredibly attentive. Joseph kept me updated throughout the service process. It's rare to find someone who truly cares about both the customer and the vehicle, but he went above and beyond. Everyone I encountered at this location was very attentive and friendly. I highly recommend this location.

Purchased a expensive used car here, recently I had to open the hood for the first time to put…read morewindshield wiper fluid in and I see that car even tho says no damages on car fax, was repaired and they left a screw out and the grill was broken and never fixed. ANDRES, sold me the vehicle and I tried reaching out to the manager Abdul but he does not answer, seems like he knows that this would eventually happen and now he is ducking my calls. Just look at the pictures, this vehicle was well above 80k.

First, I should say that I was so upset by my whole experience here, that I took some time, before…read morewriting this review. This happened about 3 months ago. I went into Fitzgerald Subaru since my son had previously bought a car from them. As I entered the dealership, I was asked what kind of a car I was driving. I told them I drove an Acura and they sent me over to the Genesis side of the dealership. I did look at the Genesis, which was very nice, but on my way out I decided to stop back in and test drive a Subaru Outback. I went for a test drive and really liked the car. When, the sales manager asked how the test drive went, I said that I liked it, a lot more, than I expected too. I sat down with the salesman, who preceded to tell me that they don't make deals on the Outback, the sticker price is what you get. I was a little turned off by that attitude, but at the time, they were having a great discount on the loan interest level, so that made it a very attractive deal. Here is where things got crazy, I came back the next day,to try the car that I liked a lot, one more time. I am telling you, the very next day...and the car was blocked in by a row of new cars, that had just been delivered. My salesman told me, come back tomorrow and we can test drive it then. I said, "What if the car sells in that time?"The salesman Should have told me to put a deposit on the car and then, it can't be sold." But, Instead he said,"Those Cars Don't Sell That Quickly!" Well, I guess you can predict what happened next, the car sold! And, the salesman didn't even have the honesty to tell me. He just brings out another version of the car. When I asked him, " Where is the car I liked?" He finally admits, it sold. Well, I asked to speak with the manager. So, the manager, says they can get another blue car for me and asks me to come back the next day to meet with him. This was my 4th trip there (in the same week). I arrive the next day to meet with the manager about this whole mess and the manager, couldn't see me, because he was tied up in meetings. Seriously! To their credit, they did transfer another model and color of the car to this location. But, I could never get the seat in a comfortable seat position and I didn't buy the car. But, you should know and be aware of all the miscommunication, mess ups, and just plain lack of knowledge that I experienced at this dealership.

Fitzgerald Subaru released my car to a stranger. Instead of taking responsibility, they blamed the…read moreother customer and then stopped replying to me entirely. No one could have taken my car unless the dealership provided them with my keys. Their negligence and complete lack of accountability is shocking. I would never trust them with my vehicle or my money again. This is not just negligence, it's a serious breach of safety and trust. If a dealership can't ensure your car isn't handed to a stranger, they are legally and financially liable for any resulting loss or damage.

I have been a loyal customer for years but not anymore. My experience with them recently has been…read moregetting worse. Mr. Kim raised his voice at me over nothing. I let it go and I continued to take my car their for service. Thomas (his son) has an attitude and has no consideration for loyal customers. He refused to make an appointment for some work that needed to be done. Mind you, I have always made appointments and kept them. Miguel is an excellent person and mechanic but who cares if the owner and his son are unpleasant and insulting to a loyal customer. Fortunately, there are other shops. I refuse to ever go back to them.

The BEST Auto Repair Shop. I've been a customer for over 15 years. The Quality of service to…read morecustomer service is top-notch.

I bought a used car from MemberCar three months ago. I wanted to wait to write a review to ensure I…read moredidn't get a lemon. So far, so good. The sales experience was straight forward. I found the car online and it was reasonably priced, a little lower than similar vehicles at other dealers. Justin, who was relatively new at the time, was the salesman. We went for a test drive, then headed into the office to review the car history and sign the paperwork. The atmosphere was casual, no pressure. Justin attempted to answer my questions, what he didn't know, another salesman, Tony, helped with. The manager/owner also came out and discussed how they get and vet cars. Everyone was pleasant to work with and it really was a no-haggle/hassle processes. The paperwork was simple enough and I drove away with the vehicle the same day.

We purchased a car for our College aged son back in May 2024. We have purchased several cars in…read morefrom other dealers but decided to give Member Car a try. We took the car back to member car for A/C service three weeks after we brought it. It appears that the A/C issues that we had with the vehicle (That were not corrected) led to other issues such as coolant leak into the #3 cylinder (head gasket issues) which caused the turbo issue. Our son returned to school Richmond, VA four weeks later and alerted us that the car would not go above 20 miles per hour. We had him take the car to the shop in Richmond, and they alerted us that both the fuel injectors and the turbo have gone bad on the car. We found an outstanding shop in Richmond that diagnosed the issues that the car dealer should have noticed. Cylinder 2 and cylinder 3 misfire codes. The shop performed cylinder air fuel ratio test and vehicle failed due to cylinder 4 running too rich. Based on this the engine is more than likely leaning out the vehicle which is causing cylinders 1,2 and 3 to misfire. Cylinder 4 injector has gone bad. Due to condition of vehicle misfiring they did not test drive vehicle but performed cylinder air fuel test at idle. After replacing injectors and running vehicle we found noise coming from engine area. Narrowed noise down to a bad or failing waste gate on turbo. With waste gate unplugged the noise is not present. The shop took off the inlet pipe going into the turbo to confirm that the turbo compressor wheel does have lots of shaft play and does not spin well at all which confirms the turbo itself is bad causing the lack in power while trying to accelerate The shop looked the vehicle over and only found that the A/C condenser has a spot where it looks like it may be leaking some but the A/C was cold The shop found that find head gasket is blown, by doing a coolant pressure test and pretty quickly the test lost pressure, they found water in cylinder #3. The vehicle needed a head gasket replacement, turbocharger replacement including the fuel injectors. WE HAD TO PAY $5000 AND WE JUST BROUGHT THE CAR FOR $15000. WE TRIED TO CALL THE OWNER AND HE IGNORED OUR CALLS, THEN ALL OF A SUDDENHE GOT COVID. DO NOT BUY A CAR FROM MEMBER CAR.

If you live in the Rockville area and own a Saab or Volvo thank your lucky stars you have an expert…read moreshop like this near you! Independent mechanics who know these makes do not grow on trees and there are lots of quirky things that specialists are likely to know much better than generic indie garages. I went for a pre-purchase inspection and they were amazing. They have a ton of bays so getting a quick appointment was very easy. Bogdan (sp?) was great and offered real insight into the exact car I was looking to purchase. Now that I have discovered them Ill be driving 45 min from Nova to get my Volvos repaired (I usually do my own repairs but not always :) Thanks again for your great service SIS!

I've taken my Volvo (...and before that my Saab) to Scandinavian Import Service Center a number of…read moretimes over the years, and everything other reviewers say about fair pricing and honesty is correct, but... ... On January 11th I was there first thing in the morning for a battery replacement and alignment. There was no sign on the door stating Scandinavian's masking policy, and nobody at the service desk was masked. (Montgomery County, MD's indoor masking requirement went back into effect in late November 2021 and had not be lifted as of the 11th.) I asked if Scandinavian would implement the requirement since I would be waiting for my Volvo, and the tiny waiting area is about 10 feet from the service desk. The answer was, "No." At that point, I told them to take me off the schedule and walked out. Now... I get that, on the service floor, there might be a safety issue with masking, and the county requirement takes that into account. But at the service desk, during the worst COVID surge we've seen since the start of the pandemic, I expect a business to comply and protect their customers. Regretfully... I won't be back.

I've taken no fewer than nine different cars to John at Shady Grove Auto Care over the 27 years…read moreI've lived in this area, and I've never encountered a more knowledgeable and -- most importantly -- honest mechanic in my life. He never recommends borderline or unnecessary repairs and almost always has some money-saving suggestions. You can't go wrong taking your vehicle to Shady Grove Auto Care.

We have brought our cars to John for 16 years now, and we love him! The most honest car repair…read moreperson we have ever had!

Harmett Suri was my salesman for a lease and I had an excellent experience with him. I will use him…read moreagain.

Review of Fitzgerald Toyota Gaithersburg - Selling My Vehicle…read more My experience selling a truck to this dealership was extremely frustrating and I would caution anyone considering doing the same. They require sellers to deliver the vehicle to the dealership, stating they will reimburse the cost of a rental car for the trip home since they do not pick vehicles up. I followed their process exactly and rented a car for the return trip. Despite multiple attempts to contact them afterward, I was never reimbursed for the rental they recommended. . Payment was also delayed. They received the title on February 5th but did not issue payment until February 13th, and that only occurred after I reached out twice asking for an update. Another concerning point: the truck was listed for sale on their website before they had paid me or even received the title. To make matters worse, my license plates were never returned. I have documentation of the agreements, the premature listing, timeline of title delivery and payment, and my attempts to follow up about the rental reimbursement. Overall this process felt disorganized, poorly communicated, and far more difficult than it should have been. If you plan to sell a vehicle here, I strongly recommend getting everything in writing and being prepared for delays, last-minute price changes, and follow-up issues.

DO NOT BUY A CAR FROM HERE!!! I had one of the worst…read moredealership experiences I've ever dealt with, involving the following "managers" Paul Angel, Rob Buaynstein, Jason Buts, and Mussa Fowl. I live in Virginia and went through the full process of purchasing a vehicle from this Maryland dealership in good faith. Here's what happened: * I contacted the dealership about a specific vehicle and was told multiple times they expected me to come purchase it. * I paid out of pocket to have a mechanic drive 40 minutes to inspect the vehicle before buying. * I repeatedly asked to place a deposit or hold on the car, but was told they "don't hold vehicles due to corporate policy." Despite that, they continued to tell me things like "see you tomorrow" and prepared me as if the deal was happening. On Friday morning: * They had me submit a credit application (which I was told would be a soft pull, but it turned into a hard inquiry). * They sent me a signed buyer's order with the VIN and price, which I submitted to my credit union. * My credit union approved the loan and issued a check payable directly to the dealership for the full amount. * I sent them proof of the check, and they told me to come pick up the car that same day. While I was literally on the way (3 hours out), after sending them the check confirmation: * They informed me someone else was coming to look at the vehicle. * Then told me whether the car sold was "above my pay grade." * Shortly after, they sold the vehicle to someone else. When I called to resolve the situation, I was given the runaround by multiple managers: * I was told the check "doesn't hold the car" * They claimed someone else "was already in the system" * And ultimately said they were no longer selling it to me The call ended abruptly with no resolution. Key issues: * Misleading communication throughout the entire process * Hard credit inquiry after being told it would be soft * Sending a signed buyer's order, then backing out after financing was secured * Accepting proof of payment and telling me to come in, then selling the car anyway * Complete lack of professionalism from management Bottom line: I spent money on a mechanic inspection, took a credit hit, secured financing, and drove hours based on their word--only to have the vehicle sold out from under me at the last minute. This dealership does not honor its commitments and does not operate in good faith. Proceed with extreme caution.

We have used their service department for a Rav 4 never again…read more They were supposed to do an oil change and fix a tail light. They gave us the car back and a bill neither was done. We bought cars from them years ago never again. Sales department doesn't call back. Makes you wait forever in the showroom.... Not a good dealership go elsewere.