First experience with 2 kiddos and everyone was super friendly and made a point to get to know the…read morewhole family. I anticipate a great long term relationship with this group.

I love Dr. Mahlmann!! The sweetest, most caring ortho there is! Spent 2 years in his office with…read moreboth him and the assistants and they never made me feel ugly or uncomfortable about my teeth, & he made my teeth beautiful. I would reconmend him to anyone!!

If I could give this place a negative rating, I absolutely would. Don't be fooled by their…read morepromotions or anything they advertise -- the customer service here is terrible. I had an incident where, if I hadn't called myself, I would've never been informed of anything. I haven't been seen in over 4 months, and now they're denying my request to transfer my service elsewhere. This place is completely disorganized and unhelpful. They give you the runaround nonstop, no one ever answers the phone, and you can't even speak to anyone beyond the receptionist -- who can't actually help with anything. They're booking appointments 2+ months out, which is ridiculous. I'm beyond disappointed and dissatisfied. Never again will I recommend this place to anyone.

2 star is being given for the facility and the polite receptionist. Their staff needs to be more…read morehonest in providing their office policy to the new patient so they don't get stuck at the wrong place. It's a parent's ( or in case of an adult, his/her) right to make well informed decision. Secondly, Dr. Boyd tries to give all sorts of lame excuses to keep the parents of a kid, not even 10, out of the office while treating the kid no matter how long it takes. If its not true with every case that means he picks and chooses whose parent can sit and whose not. That is a clear discrimination...that is also observed in that office. Third, if a parent decides to come to their office because of Dr. Boyd's expertise and experience, they have the right to stick to the same doctor they are paying thousands of dollars for. Instead, parents cannot choose the doctor for the procedure. It's like you meet with Dr. Boyd and pay upfront and the other less experienced doctor may do the procedure. And who knows what they do inside. A kid cannot explain everything and parents only know what they are told.

Amazing & professional team at this office. Thank you for not treating us a number & so gentle for…read moreour daughter.

I have been going to Dr. Tan for almost 2 years now for my braces and her whole entire staff…read moreincluding Dr. Tan, and her assistant Wendy to the best receptionist Michelle they are all so sweet, very good and fast. I totally recommend anyone and their kids to come to this office. The atmosphere walking into her office is so positive. Thank you Dr. Tan and team!

Dr. Powell is a wonderful dentist. He explains everything. And he doesn't rush into a treatment…read moreplan when it's not necessary. He answers all your questions and recommends different options and time frames. I like that. He's easy to talk to. Great "chair side manner !"His staff is also friendly and helpful. They make you feel so comfortable!

Dr. Powell and his staff are amazing. I highly recommend them for all your dental care! I will…read morecontinue using them with my new dental insurance.

I have been a patient of Dr. McCrea for at least 15 years. I've had to have dental work re-done…read morepreviously, and it's painful and expensive. Dr. McCrea and his staff are very efficient in their time and task management. He is also very aware of the financial concerns regarding dental work, so you can take care of your teeth (and avoid expensive treatment later one) in a timely way.

Dr. McCrea and his staff are kind, patient, and extremely understanding of any fears of going to…read morethe dentist. I was able to convince my Husband with extreme dentist anxiety to finally go after numerous years of not going. He finally will go without anxiety. My regular hygienist is very mindful of scaling your teeth without causing pain. She rocks!

Amazing staff and office! Dr Kenny is highly recommended. Encourage you guys to experience it for…read moreyourself.

I initially had a very positive experience with this dental office, and both my husband and I…read morebecame patients. Early on, my husband was advised to get a deep cleaning that cost around $600 out of pocket even with insurance. After that, he was placed on a 3-month deep cleaning schedule at $400 per visit, which we trusted at the time. Because of that trust, I even upgraded our insurance to a top-tier plan. During my own visits, I was consistently told my teeth were in excellent condition--multiple staff members commented on how clean and healthy they looked, even though I had gone two years without dental care prior. However, my experience took a concerning turn. At one visit, I had minor gum irritation from eating hard food the night before. Suddenly, I was told I had gum disease and would need a deep cleaning at my next appointment. The cleaning that day felt rushed and incomplete, which I found unusual. At my following visit, I had scheduled a regular cleaning instead of a deep cleaning. The dentist reacted with visible frustration and pressured me to proceed with the more expensive treatment. I was told that if I did not get a deep cleaning, it could jeopardize their professional licenses. As someone in the medical field holding multiple licenses, I found this statement extremely inappropriate and misleading. Patients have the right to decline treatment, and using fear as a tactic is unacceptable. I ultimately agreed to a regular cleaning but was required to sign a liability waiver. The hygienist appeared visibly nervous throughout the procedure, although she did perform a thorough cleaning. What is most concerning is that after all of this, I left the appointment without even being clearly informed whether or not I had a cavity--something that should be a basic part of any dental visit. The focus seemed to be entirely on pushing an expensive procedure rather than providing complete, patient-centered care. Dr. Patel was to focus on pressuring me about a deep cleaning, then evaluating me for cavities. Also, be aware that while they advertise a $59 cleaning, X-ray, and exam, my experience suggests that this is often used as a way to upsell more expensive procedures--even if you have top-tier insurance. This experience raised serious concerns for me about consistency in diagnosis, pressure for costly treatments, and the use of fear-based communication. I can no longer confidently trust the recommendations from this office. I would strongly encourage others to seek a second opinion before agreeing to major or repeated procedures here.

Can you say EXCEPTIONAL customer service and EXCEPTIONAL orthodontic services! I am notorious for…read morewriting reviews--good or bad and could not pass up the opportunity to highlight this local business. I have NEVER experienced this type of customer service in my life--no exaggeration! The staff makes me feel welcome everytime I visit...ALL OF THE STAFF greet me by name and a friendly smile. In addition to the customer service, I am so very pleased with the services they provide. If you have a need for orthodontic services, go ahead and give them a call! You're probably saying, "they must have paid her to say that". Nope, I am just expressing my experiences and gratitude. Additionally, if you're like me and prefer to do research before committing, a review is important; whether good or bad! I hope this has been helpful!

From the owner: Welcome to the office of Dr. Lee Mahlmann and Dr. Catharine Borders! We are pleased to be your…read morefamily's quality resource for exceptional orthodontic care in Richmond, Texas, and the surrounding areas. Our orthodontic specialists and team are committed to helping you reach your goals with our customized care so you can enjoy the smile you have always wanted. We are pleased to feature both traditional and clear braces, and even the innovative Invisalign® treatment! We are excited to provide you with personalized treatments so that you can achieve a smile you will enjoy for years to come. Get started today by contacting our friendly team!

Stay away from this dental clinic. After a year from my husband's first and ONLY visit, they sent…read morehim a balance of $40 - where it says "recent". When front desk staff was asked what was it about, she just answered "I don't know what happened that time." First of all Ma'am, that's not how you deal with this type of concern. You should always offer an answer or solution to your clients. Just because you don't know what happened, it doesn't mean it's totally OK for us to pay any amount that you send us without a clear explanation. In the end, she just told us she will "adjust" the balance to zero. Second, that was a year ago & a different insurance. That is not on us in any way, we should not be dealing with this at all at this time. This may be a small amount yes, but this is out of our budget. Third, the male dental hygienist was rough on working around his teeth that he chipped one of the bridges and we still had to pay $150 for that visit. My husband already told him to be careful but he didn't. This is the main reason we are not coming back to that clinic. Also, the waiting area is dusty, seems like nobody has the time to clean it. I tried not to leave a negative comment when this happened last year, but with this thing that happened now which doesn't make sense, I just have to. Please hire more competent and respectful staff.

Not sure why ANYONE would trust their dental care needs with these folks. I called the main number…read moreto make sure they took my dental insurance. The lady on the phone confirmed they did and I scheduled an appointment. Not 3 hours later, the local office calls me saying they are having trouble verifying my coverage. WHY??? It was already verified and an appointment scheduled. After 2 phone calls I finally just cancelled the appointment as is blatantly obvious these folks don't know squat about what they are doing.

The tech were very rude and some of them didn't know what they were doing. They didn't do a good…read morejob of getting the cement off my teeth from braces. Save ur money and go somewhere else

From the owner: Dr. Bryan Boshart specializes in orthodontic care for both teens and adults. He offers traditional…read morebraces, the radiance system (clear braces) and Clear Correct from his private office in Richmond, TX.