The Jewelry Exchange 171 Main Street Hackensack, NJ, 07601…read more(201) 525-1300 June 2020 Edith is so amazing and I had a lovely experience. 2yrs later. I happen to stop by a local jeweler while waiting to get my nails done. I asked to get my enganement and wedding ring appraised. Wedding band was appraised double. Engagememt ring was appraised less that the purchase price. Yes its been 2yrs before I got my rings appraised but I honestly thought the ads were honest about the appraisals been double. Since there claim to only buy clean diamonds. Dec 27 2022 I spoke to the Steve (Mgr) he was very direct, intensive and firmly says that it stated on the back of the receipt that only $3k below is valves double. When I told him you are being firm with me he says you are not letting me talk. You're upset. Yes I'm disappointed. Steve then firmly says will you now let me explain. I said no where in the video ads so it say that. I had also mentioned this saying double the appraisal at Jewelry Exchange in Hackensack,NJ. The jeweler agreed a well. It all boils down to honesty. When I do get an upgrade next year I will be sure to get the appraisal right away.

I've been coming here for a couple of years now. Friendly service, nice inventory , this is my go…read moreto place for jewelry. Thank you Rashel for providing great customer service and for helping me with my anniversary gift for my wife.

Abe is professional and kind. Great service and best price…read more My new jeweler Free parking and always a pleasure to work with

I've been coming to Abe for years now. Abe is a trusted jeweler and now friend! Ever since coming…read morehere for my wife's engagement ring i have been back multiple times for wedding bands, gifts, cleanings and just to say hello. Service: As someone that knew nothing about jewelry originally, i immediately felt comfortable with Abe. He sat me down and educated me before making any decision, which is exactly what i would hope for when making such a large financial decision. He is a trusted individual that always has the customers best interest at heart. He was not pushy - he gave me the best price possible - and made sure i felt comfortable and happy throughout the entire process when picking out an engagement ring. When picking out wedding bands he spent hours with us making sure everything was exactly what my wife and I wanted. As a guy, who never wore a ring before, he showed me not only whats popular but he was nice enough to model every ring for me on his own hands, which gave me a better idea of what I'd look like with it on my hand. Seriously - next level customer service. I have sent multiple people to Abe at this point and every experience has been wonderful from all the feedback i have received. Abe is such a nice guy and i would highly recommend stopping by his shop, i promise, you wont be disappointed. This guy has produced beautiful products for so many people i know - even hand designed custom designs. I wouldn't think twice about naming my first born son Abe, only problem is he would have some enormous shoes to fill.

Abe is the Best . We have been doing business with him for years .Has a beautiful selection and…read morealso will help you design if he doesn't offer it

The service is great. I have bought beautiful jewelry at great prices. There is a great selection…read moreof jewelry. I needed an appraisal and Abe did it for me on the spot. I highly recommend going to see what they have for you.

I had a POOR experience with this company. I tend to shop at smaller stores versus chains in the…read moremall because I feel they need it more. Instead of going to Banter to buy my daughter's Christmas Gift I came here. I ordered a nameplate for her on Dec 9th and was assured that it would be there on time for Christmas. I called and text in the days leading up to Christmas and got the run around. Finally I showed up right before closing on Christmas Eve and was told there was an issue with the shipment and it wouldn't be ready by Christmas. The staff apologized and offered me a small necklace free of charge so my daughter had something to open, while promising that the necklace would be there the following week and they would reach out when it's ready. Now here I am, over a week later and I'm being sent to voicemail and my text messages are going unanswered. Be careful with purchasing custom items from this store. It's one thing to purchase something there and in stock, but for anything that will come in later, this store may or not provide your item. I'll be reporting them to the BBB as I have not received any mention of a refund and haven't received my item.

Stopped by last week to get a custom bracelet made for my wife. Super fast turnaround and the…read moreengraving looked clean. The owners were friendly and answered all my questions. I'll definitely come back again. Thank you guys!

Majeed is wonderful! He is reliable, great with time frames, and trustworthy. We purchased all of…read moreour wedding jewelry and even worked with him in designing my sister in laws engagement ring. This is the place to go for all your jewelry needs!

Professional ,courteous and most of all knowledgeable…read more owner and GIA gemologist Majed zamlout treat You with kindness and respect and takes His time to explain in details so you know what you're buying. I had a great experience buying my wife's eternity band at a very highly competitive price, I will come back again. thank you Majed

Seems to be NO management at this center. I've emailed them several times, left a voicemessage (a…read moremonth later and no response) and finally filed a complaint with the Better Business Bureau to see if they respond to that. I had a serious issue with one of their vendors (Elegant Designs Jewelry booth 52) - was given Lab Grown Diamonds valued at only $1,000 when they were purported to be genuine diamonds valued at $7,000. Whatever you do, immediately get anything purchased there appraised by an independent jewelry so you are not in my position - losing $6,000 in the transaction! Plus it seems management doesn't care as they simply don't respond.

I've shopped here for a few years. I love the merchandise and the overall variety of selection…read more However, I observed several jewelers in my last two visits not wearing masks. Both times I turned right around and did not go inside. It's sad because I really like this establishment but I'm not willing to risk my life to buy jewelry.

Ryan made selling my gold jewelry an easy and efficient process. He explained as he tested the…read morepieces and I learned a lot. He was very pleasant to deal with.

I just got back from here and I cannot say enough positive things about this place!…read moreFirst off, they are SUPER nice and grateful for their customers. I went in to sell my tiny wedding band from my ex. It was sitting in my drawer for 4 years and I had completely forgot about it. Super tiny with like 1/10 k of diamonds. I was expecting to get $15 and he gave me more than double! I'm so happy I didn't go to a check cashing place to pawn it. When I walked in Ryan, maybe the owner, greeted me with a smile. He was more than happy to help me and spend time explaining things even though they were closing. I told him why I was there and he immediately gave me a mini Poland Spring bottle of cold water. Immediately I was impressed. That type of hospitality is HUGE​ in my book! He weighed it while talking to me and told me how much it was worth. Of course I took the $$$. The ring was garbage to me. While he was helping me I couldn't help but notice the GORGEOUS items they had for sale. Wow, just stunning.....and the prices were right! I urge you to check this place out. I can almost guarantee you'll be impressed. Support small local businesses vs big companies who mostly care about their bottom line instead of making customers happy. I will definitely go there if I'm looking for a nice piece of jewelry.

Update... after loosing 60lbs all my rings were falling off. Both my wedding and engagement ring…read morewere custom made for me and very detailed. Dana was happy to resize them, cutting the platinum and never once loosing the detail. They also gave me back the "scrap metal" and nothing was lost. OH! and work was done in two days. There work continues to be above the standard, and they are always kind and helpful, be it a big job or a little job. Those that don't have a good experience should speak to Dana she will always fix an issues and "do the right thing" as will Richie and Sal the owners. Never a bad day at D'Errico!

Very helpful, friendly, and they have a great selection. Overall great experience. Had my rings…read morecleaned and re-shaped and purchased a pair of earrings.

I recently moved to the area and was in need of a jeweler to solder my wedding rings together. A…read moreparent of a friend had recommended The Diamond Exchange, but I was slightly hesitant based upon some of the reviews online. I emailed Tony to see if this was a service they provided and if so, the cost. I had already met with two previous jewelers in my hometown-one sent my rings out for soldering and it would take Saturday to Saturday, while the other wanted to charge $250 and it would take 4 days. Tony said the service would be $75, including polish and cleaning, and it would be completed in approximately 30 minutes while I waited. So I took my chance and went to The Diamond Exchange. The staff was very welcoming and helpful. They did not pressure me to purchase anything while I waited. As promised, Tony had my ring done in half an hour and it came better than I expected! I would absolutely recommend The Diamond Exchange for any jewelry repairs you need. While I did not purchase anything while I was there and therefore cannot review the store from a sales perspective, based upon my experience today, I would go there in the future for any jewelry needs!

Stay away. First off this is the first negative review I have written in my life, but the service…read morewas so bad that I can not let this one go. We purchased our wedding bands from diamond exchange and also had my fiances engagement ring repaired, there was a small cracked diamond in the setting. First off the repair; we had left the engagement ring there for a week to be repaired, they called us to come pick it up because it was ready... We come in and pay for the repair and inspect the ring. The diamond was still cracked. We show the lady, she tells us, oh there was 2 cracked and you only paid for one. There was without a doubt only one cracked. After much arguing they admitted that they messed up fixed it. Just terrible. Now the band's.. My fiance got a diamond band to match her ring and I got a plain white gold band. We pay for them and put them in the safe til the wedding. Few weeks before I take mine out to try it on, it's a tad too big, we bring it in to get resized. Hold on to your seat. They tell us, we can not resize it because it's not gold. They tell us we didn't pay for gold. We 100% did. They pull out the receipt, it says clear as day white gold. So they go back and forth with the owner in the back arguing with him not offering us a solution. We wait and wait at the counter, no one tells us anything. So more customers come in and they go to help them. Leaving us at the counter. I just lost it, started screaming are you serious?? Can someone just tell me you will make a new ring and I will leave. They looked puzzled and finally told me to come back for a new ring. The whole time both ladies were extremely rude. With the cracked diamond and the fake gold ring. I would not step foot in this business again to save my life. Do yourself a favor and do business elsewhere.

Go see our friends, Danna or Eddie Yildiz! Great people great service . Been going to them for…read moreyears and have recommended to all friends and family

The staff was wonderful, so attentive and they worked with us to design the most incredible…read moreengagement ring. My fiancé's family have used them for years and I couldn't be happier with every aspect of this place. Highly recommend!